Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“Jay and Claire was extremely efficient, professional and good humoured ......”

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Apr 04,2016
Minithumbup
By: 'Barbara'
Apr 04,2016
2 people found
this helpful
Jay and Claire was extremely efficient, professional and good humoured over the sale of our flat in Woodford. Jay was accurate and realistic about pricing, choosing buyers, etc. and Claire worked really hard to get things done on time. She not only ALWAYS got back ...
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Comment on agent fees
Very reasonable, given the hard work they did on our behalf.
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“I would have given 7 stars to Daniel if I could. ......”

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Apr 01,2016
Minithumbup
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Daniel
By: 'Mahnaz'
Apr 01,2016
1 people found
this helpful
I would have given 7 stars to Daniel if I could. He gave us a very professional service right from the start to the very end. I would definitely recommend this company....
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“Very happy with the service we received from Portico. Viewings ......”

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Mar 30,2016
Minithumbup
By: 'David'
Mar 30,2016
0 people found
this helpful
Very happy with the service we received from Portico. Viewings were undertaken with minimum disturbance to us and we received two offers shortly after the property was advertised, the accepted one being over the asking price. Dealt with both Luke and Jake throughout the sales ...
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Comment on agent fees
Fees and services were outlined very clearly by Luke before entering into contract with the agent and no additional unknown cost or fees were added after the fact
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“Spencer Properties the agents working here are marvellous people. Their ......”

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Mar 29,2016
Minithumbup
By: 'Olachris'
Mar 29,2016
0 people found
this helpful
Spencer Properties the agents working here are marvellous people. Their customer service support was very good. I will always recommend them. Many thanks....
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Comment on agent fees
Good
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“Everything was managed in a timely fashion, timescales given and ......”

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Mar 29,2016
Minithumbup
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Sean
By: 'JPW'
Mar 29,2016
0 people found
this helpful
Everything was managed in a timely fashion, timescales given and expectations met. Emails were responded to in general in a professional manner and the process was made as easy as possible....
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Comment on agent fees
We were able to reach agreement on reasonable fees that met both our requirements
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“Great service from Portico. I never thought I would find ......”

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Mar 28,2016
Minithumbup
By: 'RPJ'
Mar 28,2016
0 people found
this helpful
Great service from Portico. I never thought I would find myself reviewing an estate agent, let alone positively. But they managed to sell my flat very quickly and for a price which exceeded my expectations by 7.5%. The concierge service is I think worth doing - ...
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Comment on agent fees
They were 2%, including the 0.5% concierge fee.
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“Gemma and Jo were very helpful and made the moving ......”

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Mar 25,2016
Minithumbup
By: 'K'
Mar 25,2016
0 people found
this helpful
Gemma and Jo were very helpful and made the moving in process nice and easy for me. Would use the same agents again....
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Comment on agent fees
Reasonable fees, as expected.
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“On my first contact with Spencers I spoke to Tracey ......”

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Mar 25,2016
Minithumbup
By: 'Nisha'
Mar 25,2016
1 people found
this helpful
On my first contact with Spencers I spoke to Tracey and booked a viewing for a property on the same day. Unfortunately my friend who had borrowed my car was stuck in traffic so I had to call Tracey back to cancel. She said not ...
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“My experience with Luke and Jake was very positive, they ......”

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Mar 24,2016
Minithumbup
By: 'James'
Mar 24,2016
0 people found
this helpful
My experience with Luke and Jake was very positive, they went the extra mile answering all my questions and dealing with all my requests. I was very happy with the whole process, we achieved the asking price and on finding the right buyer the sale ...
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“Stuart made our sale very smooth, he was very straightforward ......”

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Mar 24,2016
Minithumbup
By: 'Sana'
Mar 24,2016
1 people found
this helpful
Stuart made our sale very smooth, he was very straightforward kept us updated with the viewings and during the sale he chased both solicitors, amazingly the whole thing took 4 weeks only! We are very happy and satisfied with the outstanding services he provided us along ...
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Comment on agent fees
Good
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“Fantastic service from the initial viewing to completion. A great ......”

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Mar 23,2016
Minithumbup
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Mark
By: 'ARG'
Mar 23,2016
3 people found
this helpful
Fantastic service from the initial viewing to completion. A great team and would use them again. Spencer was also really helpful....
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Comment on agent fees
Purchaser so no fees
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“I have been dealing with Sean for a few years ......”

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Mar 22,2016
Minithumbup
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Sean
By: 'JMalika'
Mar 22,2016
0 people found
this helpful
I have been dealing with Sean for a few years now. He has always been very professional, both face-to-face and by email. He is proactive and has always given me good service and advice. I would happily recommend him to anyone looking to rent or ...
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“Mark sold my flat with Michelle, I requested Mark to ......”

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Mar 21,2016
Minithumbup
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Mark
By: 'Bip'
Mar 21,2016
2 people found
this helpful
Mark sold my flat with Michelle, I requested Mark to find a keen buyer and he did it in no time. He was extremely proffesional. I was very pleased with the way he managed the process of the flat being sold. He is very knowledgeable ...
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Comment on agent fees
His fees are very reasonable
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“Excellent service so far. Had flat with another local agent ......”

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Mar 19,2016
Minithumbup
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Sean
By: 'wazza'
Mar 19,2016
0 people found
this helpful
Excellent service so far. Had flat with another local agent and few viewings. Took it to Spencer's and within a day they had a viewing and in a week an acceptable offer....
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Comment on agent fees
good
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“We found spencer at spencers to be very professional, he ......”

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Mar 10,2016
Minithumbup
By: 'number'
Mar 10,2016
3 people found
this helpful
We found spencer at spencers to be very professional, he help us from start to end with selling my property and help moving on to the next, completely stress free, thanks spence Mr and Mrs Blouch...
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Comment on agent fees
Good
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“Paul quick and reliable. There was some discrepancy when liaising ......”

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Mar 10,2016
Minithumbup
By: 'Juste'
Mar 10,2016
0 people found
this helpful
Paul quick and reliable. There was some discrepancy when liaising with the landlord, but it was done by another person....
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Comment on agent fees
I dont know his fees
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“Spencer and Mark assisted me search for a BTL property ......”

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Mar 10,2016
Minithumbup
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Spencer
By: 'Anthony'
Mar 10,2016
8 people found
this helpful
Spencer and Mark assisted me search for a BTL property in Leyton which I subsequently let through them. They both were always incredibly responsive to calls and emails and proactively helped me to find a suitable property....
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Comment on agent fees
Good (for lettings) N/A for sales
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“Mark sold my ground floor maisonette, with Michelle progressing the ......”

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Mar 09,2016
Minithumbup
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Mark
By: 'E10'
Mar 09,2016
4 people found
this helpful
Mark sold my ground floor maisonette, with Michelle progressing the sale. I instructed Mark to find me a keen buyer in a very strong position. He delivered a chain free buyer with a 70% deposit. What more could one ask for? The sale process was somewhat ...
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Comment on agent fees
Very good value
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“I am delighted with the work that Luke has done ......”

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Mar 09,2016
Minithumbup
By: 'Luke'
Mar 09,2016
0 people found
this helpful
I am delighted with the work that Luke has done for us in selling our flat. It has not been straightforward. The flat is one of four in a semidetached house and each of the flatholders is a freeholder and the buyer's solicitor was very ...
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Comment on agent fees
These seem to be in line with those of other agents, so no issue here.
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“Searching for a north London flat to rent, we found ......”

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Mar 08,2016
Minithumbup
By: 'AndrewC'
Mar 08,2016
0 people found
this helpful
Searching for a north London flat to rent, we found Jesse to be a delight. Thorough, attentive yet never pushy. As well as offering flexible viewing times on our desired property, he also gave appropriate and considerate recommendations that fit our search criteria. He was ...
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“Very happy with the service that Bilal provided. He was ......”

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Mar 04,2016
Minithumbup
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Bilal
By: 'anna'
Mar 04,2016
1 people found
this helpful
Very happy with the service that Bilal provided. He was pleasant from the start and very communicative. He always returned my calls or emails and reacted to any concerns I had. I found him personable and helpful....
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Comment on agent fees
n/a to me as I am the buyer
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“I used Spencers to sell my flat in Leyton. I ......”

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Mar 03,2016
Minithumbup
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Spencer
By: 'Sophie'
Mar 03,2016
7 people found
this helpful
I used Spencers to sell my flat in Leyton. I had met with two other local agents but decided to go with Spencers because of their knowledge of the area and their attitude; Spencer Ferguson was very approachable and gave sensible advice about pricing (beware, ...
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Comment on agent fees
Reasonable. The fees are competitive.
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“If there was an option of giving no stars, that ......”

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Mar 01,2016
Minithumbdown
By: 'DO'
Mar 01,2016
8 people found
this helpful
If there was an option of giving no stars, that is what I would have done. We had a great experience with Portico up until we checked out. We had the house commercially cleaned and the check out clerk marked several items that were dirty, ...
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“I sold my flat in London through Spencer and Michelle. ......”

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Mar 01,2016
Minithumbup
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Spencer
By: 'Dinesh'
Mar 01,2016
9 people found
this helpful
I sold my flat in London through Spencer and Michelle. The service was exemplary with phone calls being returned promptly and messages being delivered to my buyers efficiently. I am a new homes developer in the west midlands and if West Mids estate agents were ...
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Comment on agent fees
Fees were comensurate with the service received.
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“The service received was excellent, from start to finish everything ......”

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Mar 01,2016
Minithumbup
By: 'Vicky'
Mar 01,2016
0 people found
this helpful
The service received was excellent, from start to finish everything explained clearly, and proceeds very quick and efficient, would definitely use again and recommend to others...
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Comment on agent fees
Fees fair, worth the good service received.
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“We were extremely pleased with the service we received from ......”

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Feb 29,2016
Minithumbup
By: 'Jackie'
Feb 29,2016
2 people found
this helpful
We were extremely pleased with the service we received from Spencers, especially Jay Williams. We would recommend them to everyone....
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Comment on agent fees
Good
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“Spencer was very helpful both when I was negotiating with ......”

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Feb 29,2016
Minithumbup
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Spencer
By: 'Ray'
Feb 29,2016
7 people found
this helpful
Spencer was very helpful both when I was negotiating with the vendors and after the purchase when he liaised with the vendors on my behalf to remove the rubbish in the house left by the vendors' builders and facilitated clearing it quickly. He was always ...
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Comment on agent fees
N/A
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“Daniella Waters and the team at Portico in Islington were ......”

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Feb 29,2016
Minithumbup
By: 'Lea'
Feb 29,2016
0 people found
this helpful
Daniella Waters and the team at Portico in Islington were a phenomenal help in finding the perfect flat, walking me through all the necessary application steps, and staying in excellent contact along the way. I really appreciate how responsive the team has been throughout the ...
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Comment on agent fees
Appropriate
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“My experience with this company has been a very pleasent ......”

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Feb 23,2016
Minithumbup
By: 'Florin'
Feb 23,2016
2 people found
this helpful
My experience with this company has been a very pleasent one, everything was done fast, and when i encountered any problems Mr. [George Castle] has been very helpfull. I recommend this agency as well as this agent!...
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“Jay was very efficient. He always answered every question, always ......”

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Feb 19,2016
Minithumbup
By: 'Anne'
Feb 19,2016
3 people found
this helpful
Jay was very efficient. He always answered every question, always returned calls. Maybe slightly abrupt on the phone sometimes but overall very good efficient service from him....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10



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