Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“Our property was marketed mid-May and sold very quickly. The ......”

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Jun 09,2016
Minithumbup
By: 'Janet'
Jun 09,2016
1 people found
this helpful
Our property was marketed mid-May and sold very quickly. The whole process was seamless and we can't speak highly enough of Jay and Adrian in ensuring that everything ran smoothly. We were impressed by the pre-marketing research that they had carried out and, at this ...
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“Sahir was very helpful in assisting my partner and I ......”

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Jun 09,2016
Minithumbup
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Sean
By: 'Narumi'
Jun 09,2016
0 people found
this helpful
Sahir was very helpful in assisting my partner and I going through our first property search to rent in London. He patiently listened to all of our requests and concerns, and then came up with lovely options of property. However, Sahir speaks really fast which ...
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“Tracey was just awesomely helpful, knowledgeable, honest, diligent and prompt. ......”

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Jun 08,2016
Minithumbup
By: 'Dan'
Jun 08,2016
1 people found
this helpful
Tracey was just awesomely helpful, knowledgeable, honest, diligent and prompt. She really went the extra mile, given my leftfield application. As a result I have the property I want in the right place at the right place on terms that work for all sides. I ...
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n/a
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“Spencers managed the rental of my flat for 8 years after ......”

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Jun 07,2016
Minithumbup
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Sean
By: 'EmmaMc'
Jun 07,2016
1 people found
this helpful
Spencers managed the rental of my flat for 8 years after a disastrous experience with a cheaper agent which left me badly burned in my first year as a landlord. They have done a consistently good job since and the staff at Glenmead who manage the ...
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Comment on agent fees
Excellent
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“Like most people. We was very apprehensive when looking to ......”

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Jun 06,2016
Minithumbup
By: 'Kelly'
Jun 06,2016
2 people found
this helpful
Like most people. We was very apprehensive when looking to sell our home. However as soon as we meet Jay from Spencers we realised we was in safe hands. With Jays advise and wide range of knowledge, we had no hesitation going ahead. As a ...
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Comment on agent fees
Good
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“Overall Sean Hewitt was good to work with.He usually ......”

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Jun 06,2016
Minithumbup
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Sean
By: 'Michael'
Jun 06,2016
0 people found
this helpful
Overall Sean Hewitt was good to work with. He usually responded to emails within a couple of hours and was always available to talk to on the phone. My only complaint was one day I had arranged to view a property with him, when I ...
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n/a
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“Luke Parle pitched the sale price of my appartment very ......”

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Jun 06,2016
Minithumbup
By: 'A'
Jun 06,2016
0 people found
this helpful
Luke Parle pitched the sale price of my appartment very accurately and I achieved the asking price. I have dealt with quite a few Estate Agents in the past but by selling with Portico, Luke and his team have done an excellent job. Offering realistic ...
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Comment on agent fees
The team at Portico worked hard to sell my appartment and was not at all dissatisfied with the charges. Everything was explained to me when I met Luke Parle so I have no complaints about the fees.
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“Unfortunately I'm going to have to give only 1 star to ......”

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Jun 01,2016
Minithumbdown
By: 'Anna'
Jun 01,2016
7 people found
this helpful
Unfortunately I'm going to have to give only 1 star to this agency, as the promising beginning did not end up in a very warm welcome to my new home. No professional cleaning had been done, the heating had been left on for days (no communication ...
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Comment on agent fees
Too expensive for the service.
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“Erol did a great job re-negotiating the lease to an ......”

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Jun 01,2016
Minithumbup
By: 'RT'
Jun 01,2016
0 people found
this helpful
Erol did a great job re-negotiating the lease to an existing tenant - he really understood the sensitivity of the process....
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Comment on agent fees
Acceptable
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“Very professional and extremely efficient.They sold my house from ......”

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May 31,2016
Minithumbup
By: 'G'
May 31,2016
1 people found
this helpful
Very professional and extremely efficient. They sold my house from an open day and was moved in 2 months. Very happy with the price and service I received....
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Comment on agent fees
Good
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“We have used Sean at Spencers as sole agent for ......”

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May 27,2016
Minithumbup
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Sean
By: 'Mark-and-Amber'
May 27,2016
0 people found
this helpful
We have used Sean at Spencers as sole agent for many years to let an investment property we own locally in Walthamstow. We have always found the service he provides to be very professional and have relied on his excellent local knowledge and advice to ...
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Comment on agent fees
Reasonable
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“Mr. Saqir Quereshi has been a great help for us ......”

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May 26,2016
Minithumbup
By: 'Saqir'
May 26,2016
0 people found
this helpful
Mr. Saqir Quereshi has been a great help for us in acquiring a property to rent. In addition to that, he is respectful and professional on dealing with us....
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“Excellent service with good communication, a friendly approach and a ......”

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May 25,2016
Minithumbup
Staff profile picture
Sean
By: 'Spencers'
May 25,2016
0 people found
this helpful
Excellent service with good communication, a friendly approach and a professional manner, fast response and efficiency in dealing with minor issues. Very satisfied with Spencers Property....
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Comment on agent fees
Very competitive.
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“We are French, it's our first time in London, so ......”

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May 18,2016
Minithumbup
By: 'Agathe'
May 18,2016
0 people found
this helpful
We are French, it's our first time in London, so it's really helpful to work with Josie. She is always involved and reactive when we need advice or help from her....
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“Mark Leigh was very responsive and reliable and provided me ......”

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May 18,2016
Minithumbup
By: 'Nicki'
May 18,2016
0 people found
this helpful
Mark Leigh was very responsive and reliable and provided me with confidence that Spencers were there to provide support when and where required....
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“Excellant Service from Jay, Sean and Chelsea. They stand out ......”

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May 16,2016
Minithumbup
By: 'carole'
May 16,2016
1 people found
this helpful
Excellant Service from Jay, Sean and Chelsea. They stand out from other estate agent because they always kept me up today with everything that is going on. Also another big thing for me is that they ALWAYS Called me back....
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“Tracey is truly amazin!g! Who ever is lucky enough ......”

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May 13,2016
Minithumbup
By: 'EN'
May 13,2016
0 people found
this helpful
Tracey is truly amazin!g! Who ever is lucky enough to have her on their team needs to realise how reliable,personable,helpful and hard working she is. She handles 4 rental properties for me and I propose to follow her to work on my behalf ...
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Comment on agent fees
Good
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“Tracy Ramsey is so helpful . We r living at 13 Churchill ......”

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May 13,2016
Minithumbup
By: 'Fatema'
May 13,2016
0 people found
this helpful
Tracy Ramsey is so helpful . We r living at 13 Churchill lodge since 2009 and since than up to this day, we got every help whenever we need. I'd better identify her as great negotiator. Thanks Fatema Rashid...
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Comment on agent fees
Good
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“Jo is very professional and very helpful.She is always ......”

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May 13,2016
Minithumbup
By: 'victor'
May 13,2016
0 people found
this helpful
Jo is very professional and very helpful.She is always happy and smiling !Her knowledge is also excellent and answered all my concerns and questions...
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Comment on agent fees
The fees are fair after all I buy up to a standard and not down to a price!
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“Adam worked hard to find the best tenants.He kept ......”

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May 12,2016
Minithumbup
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Adam
By: 'Moggidon'
May 12,2016
0 people found
this helpful
Adam worked hard to find the best tenants.He kept me well informed throughout the vetting process and showed interest and professionalism in his his work....
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Comment on agent fees
Industry standard fees.
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“Great service, friendly, knowledgeable of area and sales process. Would ......”

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May 11,2016
Minithumbup
By: 'Would'
May 11,2016
0 people found
this helpful
Great service, friendly, knowledgeable of area and sales process. Would highly recommend to friends to buy or sell their property. Thanks Mark....
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“Josie's arrangements for my recent change of tenancy have been ......”

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May 11,2016
Minithumbup
By: 'Graham'
May 11,2016
0 people found
this helpful
Josie's arrangements for my recent change of tenancy have been well managed which has been conducted to my complete satisfaction and that of the tenants also as far as I am aware. Accounting information also has been timely and in good order....
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Comment on agent fees
No change from previous years.
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“Mark has been friendly, punctual and professional at all times, ......”

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May 11,2016
Minithumbup
By: 'L'
May 11,2016
0 people found
this helpful
Mark has been friendly, punctual and professional at all times, and has answered all my queries about the property in an agreable and helpful way....
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“Sean was very friendly and extremely helpful. always had a ......”

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May 10,2016
Minithumbup
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Sean
By: 'linz'
May 10,2016
0 people found
this helpful
Sean was very friendly and extremely helpful. always had a smiley face on. Helped to find my parents a place. Great costumer service, would recommend to friends....
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Comment on agent fees
Agency fee was a tad expensive.
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“Claire and the Spencers team have been professional and friendly ......”

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May 09,2016
Minithumbup
By: 'Theo'
May 09,2016
2 people found
this helpful
Claire and the Spencers team have been professional and friendly throughout the whole process, offering highly valued advice and support. Their efficient handling of the process meant our first house purchase went as smoothly as I think it could possibly have done. Many thanks!...
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“We have rented our property three times through Spencers. Both ......”

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May 09,2016
Minithumbup
By: 'Rachel'
May 09,2016
0 people found
this helpful
We have rented our property three times through Spencers. Both Richard Kelly and Tracey Ramsey have been instrumental in finding us excellent tenants,and dealing with all the administration without any problems. We will be continuing to use their services....
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“The service I've experienced at Portico has been exceptional. Daniella ......”

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May 09,2016
Minithumbup
By: 'quanluu'
May 09,2016
0 people found
this helpful
The service I've experienced at Portico has been exceptional. Daniella initially assisted me with a viewing for a property in the same area and during our conversation she also found another property within walking distance which suited my requirements. I ended up making an offer ...
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“Since Josie has taken over as property manager I feel ......”

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May 06,2016
Minithumbup
By: 'Steve'
May 06,2016
0 people found
this helpful
Since Josie has taken over as property manager I feel I have had the best service to date from Portico. The thing I like best is her timeliness in responding to my queries, especially when I needed to arrange some remortgaging / documentation provision / surveying of ...
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Comment on agent fees
Now Josie is managing my property I feel I am now getting better value for money.
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“It really is a pleasure to work with Josie. Her ......”

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May 06,2016
Minithumbup
By: 'krikri'
May 06,2016
0 people found
this helpful
It really is a pleasure to work with Josie. Her efficiency, extremely clear answers and kind manners are much appreciated....
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Comment on agent fees
They are ok
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“Friendly and accommodating. Essentials are occasionally forgotten or not checked ......”

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May 06,2016
Minithumbup
By: 'Christine'
May 06,2016
0 people found
this helpful
Friendly and accommodating. Essentials are occasionally forgotten or not checked on e.g. the tenant not paying service charge which we were then billed for. This had never occurred before. An apology for this would have been a start at easing our annoyance Would probably ...
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Comment on agent fees
management fees are not value for money. excessive for the service we get. The visit/s to review the property should be part of the management fee and not an extra ‚£6o/‚£65. The fee for finding a tenant and doing the references check is acceptable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10



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