Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“Excellent service from both, and many thanks for taking us ......”

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Aug 12,2016
Minithumbup
Staff profile picture
Sean
By: 'Ivo'
Aug 12,2016
1 people found
this helpful
Excellent service from both, and many thanks for taking us to the property to take the measurements when their working shift were almost finished....
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Comment on agent fees
Not that expensive fees for both of us,in other agencies that would be the price for each
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“Whilst the process of securing our rented flat with Portico ......”

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Aug 10,2016
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By: 'Emma'
Aug 10,2016
4 people found
this helpful
Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has ...
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“My rental renewal was carried out efficently and with minimum ......”

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Aug 10,2016
Minithumbup
By: 'Louis'
Aug 10,2016
0 people found
this helpful
My rental renewal was carried out efficently and with minimum fuss. Having pro-actively actioned a visit to the property a report was provided and from that point on the process proceeded efficiently....
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Comment on agent fees
In line with the market
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“Tracey was so helpful and efficient in finding our latest ......”

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Aug 09,2016
Minithumbup
By: 'Moonstruck'
Aug 09,2016
2 people found
this helpful
Tracey was so helpful and efficient in finding our latest tenant. We went on holiday and on our return she had fixed everything.What more could you ask for? She stepped outside her normal working hours to meet our previous tenant with usual good nature. ...
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Comment on agent fees
Very well worth the result
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“We have been very happy and satisfied with the services ......”

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Aug 04,2016
Minithumbup
By: 'Yulia'
Aug 04,2016
0 people found
this helpful
We have been very happy and satisfied with the services provided by the two members of staff, Kayleigh Bates and Melissa Hughes. We would not hesitate to recommend Spencers in the future, especially if all staff are to the standard of Kayleigh and Melissa. Thank ...
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Comment on agent fees
Reasonable
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“Like most anxious clients, I had specific requirements for my ......”

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Jul 28,2016
Minithumbup
By: 'An'
Jul 28,2016
1 people found
this helpful
Like most anxious clients, I had specific requirements for my new home. As I live in the Midlands and do not know London that well; I contacted a broad range of letting agents detailing what I required and my availability to travel down and view. ...
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Comment on agent fees
Competitive
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“Spencer, Michelle and George handled everything in a friendly and ......”

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Jul 27,2016
Minithumbup
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Spencer
By: 'Dan'
Jul 27,2016
7 people found
this helpful
Spencer, Michelle and George handled everything in a friendly and proffesional manner. Really pleased I trusted Spencer's to handle my house sale....
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Comment on agent fees
I think for the service provided the fees charged were acceptable.
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“It is always very difficult for us to find good ......”

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Jul 25,2016
Minithumbup
By: 'A'
Jul 25,2016
1 people found
this helpful
It is always very difficult for us to find good reasonably priced properties for rent that are dog friendly. And letting agencies usually don't care much... Sorry, no pets allowed, byeee is a typical response I've got many many times when calling agencies. But Tracy ...
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“It is always very difficult for us to find good ......”

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Jul 25,2016
Minithumbup
By: 'A'
Jul 25,2016
1 people found
this helpful
It is always very difficult for us to find good reasonably priced properties for rent that are dog friendly. And letting agencies usually don't care much... Sorry, no pets allowed, byeee is a typical response I've got many many times when calling agencies. But Tracy ...
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“Tembi has been very efficient at sorting out my contract ......”

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Jul 22,2016
Minithumbup
By: 'Narnia'
Jul 22,2016
0 people found
this helpful
Tembi has been very efficient at sorting out my contract renewals. The information provided was clear and in good time so I could make a decision on what to do next without being rushed....
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Comment on agent fees
I feel I get a fair service for the fees.
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“Josie is a great property manager. Responsive, responsible, pleasant and ......”

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Jul 19,2016
Minithumbup
By: 'Maaltt'
Jul 19,2016
0 people found
this helpful
Josie is a great property manager. Responsive, responsible, pleasant and reactive. I would let again with Portico because of her....
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Comment on agent fees
Good
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“Agent was very pleasant and amenable, but only out to ......”

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Jul 12,2016
Minithumbdown
By: 'Renter123'
Jul 12,2016
9 people found
this helpful
Agent was very pleasant and amenable, but only out to serve the landlord. Squeezed every drop of money out of us that they could, only responded quickly when it was to chase for money. As a PROTOCOL they do not share a copy of the ...
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“I have lived in rented accommodation in London for 6 years, ......”

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Jul 08,2016
Minithumbup
By: 'George'
Jul 08,2016
0 people found
this helpful
I have lived in rented accommodation in London for 6 years, and Josie is the best Property Manager I have ever had. Responsive, considerate, professional and charming....
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“Great professional service from all agents, in particular agent Sahir ......”

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Jul 08,2016
Minithumbup
By: 'Miklosne'
Jul 08,2016
2 people found
this helpful
Great professional service from all agents, in particular agent Sahir Queshi who was very helpful and found the perfect house for us , which is quiet and peaceful . He understood our expectations, I just hope everybody would find such a good professional agent as we did....
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“Spencer was excellent throughout the whole process. He was proactive ......”

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Jul 05,2016
Minithumbup
Staff profile picture
Spencer
By: 'Stuart'
Jul 05,2016
8 people found
this helpful
Spencer was excellent throughout the whole process. He was proactive and always accessible. He is highly professional and also has a good understanding of what you are looking for....
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Comment on agent fees
Very good rate.
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“Probably the least stressful house sale we have negotiated, and ......”

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Jul 04,2016
Minithumbup
By: 'Michael'
Jul 04,2016
3 people found
this helpful
Probably the least stressful house sale we have negotiated, and we felt the quality of advice we received was excellent. A calm and efficient service from a knowledgeable and friendly team....
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Comment on agent fees
The agreed fee was in line with others available in the market at the time.
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“Claire and jay from Spencer's were an absolute dream team ......”

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Jul 04,2016
Minithumbup
By: 'Marilyn'
Jul 04,2016
3 people found
this helpful
Claire and jay from Spencer's were an absolute dream team to have on the purchase of our property. Totally professional, kind, charming and very hard working. They were always on the phone to me, keeping me updated so i would recommend them to anyone buying ...
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Comment on agent fees
Good
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“Tracey was wonderful to work with.I was relocating from ......”

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Jul 04,2016
Minithumbup
By: 'Shane'
Jul 04,2016
2 people found
this helpful
Tracey was wonderful to work with. I was relocating from the States with my two dogs, and was having a difficult time finding a place that was large enough and also had a large garden. Tracey found the perfect place for my wife and I ...
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Comment on agent fees
I would highly recommend Tracey to someone else.
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“Jay was very professional and helpful with advice at first ......”

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Jun 30,2016
Minithumbup
By: 'Fiona'
Jun 30,2016
1 people found
this helpful
Jay was very professional and helpful with advice at first meeting. My property sold within 6 days of being marketed! Sean then made sure it all went smoothly keeping in contact with everyone most days. I would highly recommend their services....
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Comment on agent fees
right for area
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“We have found Sean Hewitt to be knowledgeable and efficient ......”

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Jun 29,2016
Minithumbup
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Sean
By: 'Gabriel'
Jun 29,2016
0 people found
this helpful
We have found Sean Hewitt to be knowledgeable and efficient in all our dealings with him.To all potential landlords we have no hesitation in recommending him. Gabriel Property Investments Ltd....
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Comment on agent fees
reasonable
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“Jay was incredibly helpful from day one and our house ......”

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Jun 29,2016
Minithumbup
By: 'Phil'
Jun 29,2016
1 people found
this helpful
Jay was incredibly helpful from day one and our house exchange would never have happened without him. I would highly recommend...
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Comment on agent fees
Good
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“Everything was perfect in my experience with these agents. I ......”

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Jun 29,2016
Minithumbup
By: 'bravoleader'
Jun 29,2016
3 people found
this helpful
Everything was perfect in my experience with these agents. I must admit I've also had the pleasure to deal with another agent, Mr Sean Darlow and all of them were really professional and helpful during all the process...
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“We generally had a really positive experience renting a property ......”

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Jun 28,2016
Minithumbup
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Holly
By: 'Katie'
Jun 28,2016
0 people found
this helpful
We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it. The only slight ...
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“We are very satisfied with the service. They have been ......”

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Jun 24,2016
Minithumbup
By: 'Miklosne'
Jun 24,2016
0 people found
this helpful
We are very satisfied with the service. They have been very helpful and kind to us. Found a lovely new home in a very short period. I would recommend the agency and the agent to everyone who would like to experience an easy smooth moving....
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Comment on agent fees
We are happy what we have got in return.
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“Very flexible with meeting us to show us the property. ......”

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Jun 23,2016
Minithumbup
By: 'Agb'
Jun 23,2016
0 people found
this helpful
Very flexible with meeting us to show us the property. Very quick process of singing the contract and getting the keys, extremely smooth process!...
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“Couldn't be happier with the service. 5million stars to Mark ......”

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Jun 21,2016
Minithumbup
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Mark
Staff profile picture
Spencer
By: 'Anna'
Jun 21,2016
8 people found
this helpful
Couldn't be happier with the service. 5million stars to Mark and Spencer for selling our first home to us!...
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“Further to the comments written by other reviewers I have ......”

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Jun 17,2016
Minithumbdown
By: 'Agent'
Jun 17,2016
9 people found
this helpful
Further to the comments written by other reviewers I have to echo the sentiments regarding Portico's check-out and inventory procedures. Despite handing over our property to us with a moth infestation problem and a broken pot ground into the carpet where the bedroom carpet was ...
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“Josie is the best property manager I have had in 10 ......”

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Jun 16,2016
Minithumbup
By: 'George'
Jun 16,2016
0 people found
this helpful
Josie is the best property manager I have had in 10 years. Her organisation and response time were impeccable. We highly recommend her....
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“Both Sean Hewitt and Sean Darlow have been great through-out ......”

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Jun 16,2016
Minithumbup
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Sean
By: 'Darren'
Jun 16,2016
0 people found
this helpful
Both Sean Hewitt and Sean Darlow have been great through-out the full process. Always on hand, reliable and very professional. I would highly recommend anyone to use Spencers and I will be asking them again to help buy/sell another property very soon. Thank you ...
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“Portico is the most useless and unhelpful ever! They tricky ......”

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Jun 10,2016
Minithumbdown
By: 'Ela'
Jun 10,2016
9 people found
this helpful
Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very rude!...
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Was this helpful? Yes
By: Medleen Brereton
Jun 21, 2016
View all comments (1)
Hello Ela, I'm really sorry to hear you are disappointed with Portico's service. We usually pride ourselves on being helpful and approachable so I would like to look into this as soon as possible. It would be great if you could tell me the best time to call so we can discuss your concerns. Kind Regards, Medleen ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10



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