Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“Ed and Adam were a great help at all stages ......”

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May 17,2017
Minithumbup
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Ed
By: 'Imogen'
May 17,2017
5 people found
this helpful
Ed and Adam were a great help at all stages of the process, from scheduling viewings through to completing the tenancy documentation. Would thoroughly recommend....
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“Chelsea was brilliant in helping us find a property initially ......”

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May 17,2017
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By: 'BB'
May 17,2017
0 people found
this helpful
Chelsea was brilliant in helping us find a property initially and once the process was handed over the Sean, she was always still around to answer questions or updates if needed. Also Letting us go back for another look several times! Very happy with the ...
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Comment on agent fees
Fair considering the service
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“ed was very helpful and knew his stuff i trust ......”

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May 17,2017
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Ed
By: 'SN'
May 17,2017
4 people found
this helpful
ed was very helpful and knew his stuff i trust him and portico completely iv used them for a few years now and am really happy with there service,they always get back to me as soon as the can and keep me up to ...
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Comment on agent fees
ok
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“Jay Patel has been absolutely brilliant in responding to and ......”

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May 16,2017
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By: 'Essex'
May 16,2017
0 people found
this helpful
Jay Patel has been absolutely brilliant in responding to and sorting out issues we have had. Really pleased with his efforts....
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“The worse estate agent I have ever dealt with. The ......”

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May 14,2017
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Ivett
By: 'Chris'
May 14,2017
5 people found
this helpful
The worse estate agent I have ever dealt with. The whole process has been horrendous from start to finish. Before the tenancy started we agreed with Portico that they would remove some mold in the bathroom. When we moved in we noticed that the mold ...
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Comment on agent fees
The highest fees I have paid in London for the most incompetent service. When we were agreeing the terms to our tenancy and going through the administration process we ended up having 3 different people dealing with the application and neither of them spoke to each other so we had to answer the same questions multiple times. They also couldn't do basic maths such as adding up payslips.
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“I have been with portico for over 2 years and I ......”

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May 11,2017
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By: 'David'
May 11,2017
0 people found
this helpful
I have been with portico for over 2 years and I have to say the estate agent who handled my rental was excellent and professional. With regards to the lettings management I have only good things to say. All slight problems with my flat were dealt ...
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“One of the most unprofessional experience in renting I have ......”

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May 06,2017
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By: 'Frank'
May 06,2017
2 people found
this helpful
One of the most unprofessional experience in renting I have ever lived, avoid this company at all costs. They managed to literally fail every possible thing in tenancy, cleaning, contracts, payments, delivery of keys, to name a few. Don't waste your time with them....
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Comment on agent fees
Agent fees are reasonable
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“I'm happy with the broker and the professionell way the ......”

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May 05,2017
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Daniel
By: 'Lennart'
May 05,2017
1 people found
this helpful
I'm happy with the broker and the professionell way the sale was handle from start to close . I can give my recommendations....
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Comment on agent fees
Good
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“I just wondering were all review about service form Tracey ......”

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Apr 30,2017
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By: 'Juan'
Apr 30,2017
10 people found
this helpful
I just wondering were all review about service form Tracey Ramsay ? 1. As a Landlord,DO NOT GO NEAR THIS COMPANY they are a cowboy company posing as professionals. They will take you for a ride and if you seek to have your property returned, they ...
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By: Stoyka Kolarova
Nov 05, 2018
View all comments (1)
I am agree with the review. Very bad experience. They are not responsible for anything regarding the property. We will also going to report them . ...

“My boyfriend and I looked at several properties with Jasmine. ......”

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Apr 30,2017
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By: 'CH'
Apr 30,2017
0 people found
this helpful
My boyfriend and I looked at several properties with Jasmine. She is super sweet, patient, and really works with you to understand what you're looking for. She's very responsive and always follows up, but without being pushy. We would definitely recommend going with Jasmine to ...
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“Andrew lety out my flat quickly and efficiently. I highly ......”

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Apr 27,2017
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Andrew
By: 'M'
Apr 27,2017
0 people found
this helpful
Andrew lety out my flat quickly and efficiently. I highly recommend him and the Portico team. The fee structure is also competitive for London....
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Comment on agent fees
competitive
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“Being new to London, Ben and I really appreciated an ......”

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Apr 25,2017
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By: 'Nicole'
Apr 25,2017
0 people found
this helpful
Being new to London, Ben and I really appreciated an honest and reliable agent. Claudiu was helpful, professional and always responded promptly with any questions. Rebekah who conducted our viewing was also extremely helpful and friendly. All in all, Rebekah's team was a delight to ...
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Comment on agent fees
We are new to London but Portico's fees seemed on the higher end compared to our agents we dealt with
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“We found all communication with Sian and Marianna to be ......”

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Apr 21,2017
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By: 'Recent'
Apr 21,2017
4 people found
this helpful
We found all communication with Sian and Marianna to be friendly and helpful. Both have gone above and beyond and have been happy to help in any capacity. In addition, all paperwork, and steps towards beginning our tenancy were well laid out, easy to interpret ...
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“Luke works very well with clients. He is trustworthy, very ......”

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Apr 18,2017
Minithumbup
By: 'Maja'
Apr 18,2017
1 people found
this helpful
Luke works very well with clients. He is trustworthy, very helpful and alway friendly. Furthermore, he dealt with challenging issues with patience....
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“Ivett has been an absolute pleasure to work with! She ......”

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Apr 12,2017
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Ivett
By: 'Aline'
Apr 12,2017
0 people found
this helpful
Ivett has been an absolute pleasure to work with! She was very responsive and helpful in different matters. She really went the 'extra mile' and made sure the apartment was in an excellent condition when I moved in. I can only recommend her and would ...
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Comment on agent fees
Fees were absolutely reasonable
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“We've just sold our one bed flat in Leyton through ......”

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Apr 11,2017
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Spencer
By: 'Rosamund'
Apr 11,2017
15 people found
this helpful
We've just sold our one bed flat in Leyton through Spencers. The service was fantastic throughout. Spencer really impressed us with his enthusiasm from our first meeting with him - he worked really hard to get us on board and was open to negotiating fees ...
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“Cannot recommend Sean Hewitt highly enough. He has never let ......”

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Apr 06,2017
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Sean
By: 'Angie'
Apr 06,2017
0 people found
this helpful
Cannot recommend Sean Hewitt highly enough. He has never let us down when finding good tenants and always within a set timeframe. Sean knows his market, knows the rental market and has patience that seems endless. He is the reason we keep our business with ...
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“Sean and Sahir were helpful and easy to reach throughout ......”

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Apr 02,2017
Minithumbup
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Sean
By: 'Nick'
Apr 02,2017
0 people found
this helpful
Sean and Sahir were helpful and easy to reach throughout the process; while there was some confusion about the deposit (during the viewing we were quoted a six-week rather than eight-week deposit, as I think it slipped Sean's mind that we'd mentioned we had pets), ...
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“Sean was very kind, welcoming and helpful. He made the ......”

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Apr 01,2017
Minithumbup
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Sean
By: 'Alexandra'
Apr 01,2017
0 people found
this helpful
Sean was very kind, welcoming and helpful. He made the moving process less difficult than it normally is. Thank you!...
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“Excellent experience from the very start of booking the valuation ......”

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Mar 29,2017
Minithumbup
By: 'KG'
Mar 29,2017
0 people found
this helpful
Excellent experience from the very start of booking the valuation appointment, right through to the end of the sale. Luke was friendly, professional, helpful and not at all pushy or 'salesy' when he came to do the valuation. Him and Jake secured a lot of ...
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Comment on agent fees
A bit more than other agencies' fees but they told me that was due to them providing a better quality of service, and from my experience of estate agents, I would agree that they do!
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“Last rental property after twenty years navigating the pitfalls of ......”

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Mar 28,2017
Minithumbup
By: 'Charlie'
Mar 28,2017
0 people found
this helpful
Last rental property after twenty years navigating the pitfalls of lazy landlords and estate agents only interested in minimum effort for maximum income. Joseph was the individual managing our flat and whilst we had our challenges with the landlord Joesph has been the most professional ...
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“Sian has been amazing during the process of renting our ......”

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Mar 28,2017
Minithumbup
By: 'Steph'
Mar 28,2017
4 people found
this helpful
Sian has been amazing during the process of renting our flat. Always super helpful and quick to answer any questions we've had and has made the whole process very stress free....
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“Agents were really helpful in my property search and always ......”

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Mar 27,2017
Minithumbup
By: 'HRosa'
Mar 27,2017
3 people found
this helpful
Agents were really helpful in my property search and always available at the other end of the phone or email if I had any questions. Paperwork was handled efficiently everything sorted in a matter of weeks - Thank you!...
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“It has been an absolute pleasure working with Adam. He ......”

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Mar 24,2017
Minithumbup
By: 'Stephanie'
Mar 24,2017
3 people found
this helpful
It has been an absolute pleasure working with Adam. He was responsive, helpful, and generally a pleasant person to work with. While there were a few unexpected situations that arose during our moving process, Adam always approached the issues with a problem-solving and collaborative mindset, ...
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“Camille has been brilliant over the years we have had ......”

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Mar 24,2017
Minithumbup
By: 'Shirley'
Mar 24,2017
0 people found
this helpful
Camille has been brilliant over the years we have had dealings with her as our renewals coordinator. She is always well in advance when informing us and our tenants about the contract renewal and certificates etc. She readily amends details as requested and keeps us ...
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Comment on agent fees
Very reasonable
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“Daniel was fantastic! We were first time buyers and did ......”

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Mar 23,2017
Minithumbup
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Daniel
By: 'Ben'
Mar 23,2017
0 people found
this helpful
Daniel was fantastic! We were first time buyers and did not know much about the process of buying a property but Daniel helped us through every step of the way. He was proactive and an absolute pleasure to work with. My partner and I would ...
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“Throughout the process of purchasing our property, Christina was incredibly ......”

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Mar 21,2017
Minithumbup
By: 'Ann'
Mar 21,2017
0 people found
this helpful
Throughout the process of purchasing our property, Christina was incredibly reliable, knowledgeable and efficient. We had a very tight time frame in which to complete and she was on top of the situation at all times. Nothing was too much trouble, always happy to go ...
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N/A
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“As a first time landlord Tracey listened and guided me ......”

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Mar 20,2017
Minithumbup
By: 'Maz'
Mar 20,2017
0 people found
this helpful
As a first time landlord Tracey listened and guided me through the process, helping with issues far beyond her remit, taking time to explain things and referring me to some usual contacts. She found us responsible tenants, who are the right fit for the property. ...
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Comment on agent fees
Given what other agents charge I found Spencers very reasonable.
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“I find MR JOSEF WHITE very helpful , very quick and ......”

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Mar 20,2017
Minithumbup
By: 'AK'
Mar 20,2017
3 people found
this helpful
I find MR JOSEF WHITE very helpful , very quick and on top of issues. thank you.he been helpful .he keeps up to date. he sorts your issues....
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“Mark was very competent and always contactable. Whenever there were ......”

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Mar 14,2017
Minithumbup
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Mark
By: 'Jones'
Mar 14,2017
9 people found
this helpful
Mark was very competent and always contactable. Whenever there were issues, he resolved them in a timely manner and I had full confidence that the matter was comprehensively resolved. In all, I would rate Mark's service as excellent....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10



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