Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
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Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“A pleasure to work with, the sale went through quickly ......”

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Jul 12,2017
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Ed
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Mike
By: 'Crispin'
Jul 12,2017
4 people found
this helpful
A pleasure to work with, the sale went through quickly with no hassle, am happy to recommend them, Cris Sinclair Sinclair...
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“I am writing this letter as a humble note of ......”

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Jul 10,2017
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By: 'Sammi'
Jul 10,2017
1 people found
this helpful
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your Property Manger Anna Triarou. She took ownership of the problem relating to my property,with great enthusiasm and diplomacy. She kept me informed all through out ...
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“Alicja is so wonderfully welcoming over the telephone and then ......”

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Jul 10,2017
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By: 'Andy'
Jul 10,2017
3 people found
this helpful
Alicja is so wonderfully welcoming over the telephone and then even better in real life. She is efficient, proactive, quick acting and very kind and understanding....
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“Everyone is really helpful and friendly and answers questions promptly. ......”

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Jul 06,2017
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Sean
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Sean
By: 'Alexandra'
Jul 06,2017
0 people found
this helpful
Everyone is really helpful and friendly and answers questions promptly. Sean has been amazing as has Helene Tyler. Alexia Christodoulou has gone above and beyond her role to help me I am so thrilled to have her managing my property - I was very sad ...
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Comment on agent fees
Flexible
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“Alicja is not only very efficient and very quick in ......”

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Jul 06,2017
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By: 'christine'
Jul 06,2017
2 people found
this helpful
Alicja is not only very efficient and very quick in answering - she also has very polite and kind manners and tries to resolve any problem in the best of ways....
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Comment on agent fees
ok
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“Since moving into our rental flat in March, Alicja Skuza ......”

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Jul 05,2017
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By: 'abc'
Jul 05,2017
1 people found
this helpful
Since moving into our rental flat in March, Alicja Skuza has been an excellent manager of the property. She has been prompt to reply to and follow up on enquiries, quick to arrange repairs, and polite and professional in her communication. Thanks Alicja....
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Comment on agent fees
These fees are exorbitant. We managed to bargain them down but not as far as we would like. I am looking forward to new laws coming into place that ban these fees -- in my view it is an extortionate and unfair practice that prospective tenants should not be subjected to.
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“When it came to finding new tenants for our flat ......”

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Jul 05,2017
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By: 'Gareth'
Jul 05,2017
3 people found
this helpful
When it came to finding new tenants for our flat Alena was extremely helpful and very prompt in all our dealings with her. We were very impressed....
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“Alicja is an asset to the team - she is ......”

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Jul 04,2017
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By: 'J'
Jul 04,2017
3 people found
this helpful
Alicja is an asset to the team - she is unfailingly helpful and polite, and always checks to make sure any issues have been resolved to my satisfaction....
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“David was great from start to end. He made us ......”

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Jun 30,2017
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David
By: 'Mike'
Jun 30,2017
3 people found
this helpful
David was great from start to end. He made us feel like we were his only clients and was always on hand to answer any queries we had. Would 100% recommend both David & Portico....
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Comment on agent fees
No Fees
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“I sold my Leyton flat with Spencer, Michelle and Mark ......”

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Jun 29,2017
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Spencer
By: 'J'
Jun 29,2017
14 people found
this helpful
I sold my Leyton flat with Spencer, Michelle and Mark - great service provided throughout from all of them - in particular Spencer who has been a great help post sale. Highly recommend....
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“As a tenant in a Portico managed property for over 5 ......”

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Jun 26,2017
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By: 'landlords_dream'
Jun 26,2017
6 people found
this helpful
As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent. Multiple serious property maintenance issues were ignored, and when addressed handled by incompetent staff and tradesmen. Aside from severely affecting the livability of ...
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“Jake was very helpful when showing me around the property ......”

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Jun 23,2017
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By: 'Jessica'
Jun 23,2017
0 people found
this helpful
Jake was very helpful when showing me around the property and was willing to answer my questions. His responses were prompt and precise....
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“Sian was incredible efficient, thoughtful and helpful throughout the entire ......”

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Jun 19,2017
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By: 'Erika'
Jun 19,2017
5 people found
this helpful
Sian was incredible efficient, thoughtful and helpful throughout the entire process of finding an apartment. When I first expressed interest in an apartment available with Portico I received a response and was able to visit the apartment within the same day. She assisted us with ...
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Comment on agent fees
The fees at Portico are generally a bit higher than what we have seen with other agencies. However the service delivered and ease of the process make up for the cost and are higher quality than we were able to find anywhere else.
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“A good tenant found by Portico has renewed at a ......”

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Jun 19,2017
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By: 'Richard'
Jun 19,2017
2 people found
this helpful
A good tenant found by Portico has renewed at a sensible rent in a smooth renewal process. Impressive use of software to simplify signing process....
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Comment on agent fees
Met expectations
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“We felt very lucky to have Daniel manage the sale ......”

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Jun 16,2017
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By: 'Shuk'
Jun 16,2017
0 people found
this helpful
We felt very lucky to have Daniel manage the sale of our property. He was very professional throughout the entire process, offering us excellent advice and updating us on a regular basis. We were very impressed with his hard work, tenacity and how he remained ...
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Comment on agent fees
Reasonable.
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“Portico Head Office provided a dire service to tenants. They ......”

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Jun 16,2017
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By: 'SL'
Jun 16,2017
6 people found
this helpful
Portico Head Office provided a dire service to tenants. They take weeks to reply to queries, have let people in to the property without prior agreement, are exceptionally rude and extremely unhelpful. We received the flat in a filthy condition. Our deposit has been withheld ...
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“I am only giving 1 star because I cannot give less ......”

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Jun 15,2017
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By: 'Claudia'
Jun 15,2017
10 people found
this helpful
I am only giving 1 star because I cannot give less as I am writing this still appalled with the lack of professionalism Portico has showed. From allowing a mice infestation to proliferate in our property for 4+ months and only blocking entrance points when ´forced' by ...
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Comment on agent fees
Fees not worth it as they only looked out for the landlord.
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“Hello there to all prospective buyers and sellers in London. ......”

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Jun 15,2017
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Ed
By: 'David'
Jun 15,2017
4 people found
this helpful
Hello there to all prospective buyers and sellers in London. When I met with Ed from Portico he pitched me hard about the benefits of working with Portico and in a changing market he lived up to his word. Within roughly 8 weeks of marketing the ...
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Comment on agent fees
Very clear from the start. Good.
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“Mike Champman is a friendly, competent and reliable agent. His ......”

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Jun 14,2017
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Mike
By: 'Big'
Jun 14,2017
3 people found
this helpful
Mike Champman is a friendly, competent and reliable agent. His honesty and professionalism left a great impression on me. He managed to get all the work done efficiently and also was able to expedite the process of getting tenancy approval even while I was on ...
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Comment on agent fees
Good and fair
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“I am an elderly widow; it was with hesitancy I ......”

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Jun 13,2017
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By: 'Ann'
Jun 13,2017
3 people found
this helpful
I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat ...
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Comment on agent fees
Very good value for money
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“We let out our flat with Portico and experienced a ......”

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Jun 08,2017
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By: 'Josie'
Jun 08,2017
0 people found
this helpful
We let out our flat with Portico and experienced a professional team who were communicative and effective. Although the initial valuation was a little high, overall I would recommend this service....
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“A professional personal touch makes all the difference. Like Lorina ......”

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Jun 07,2017
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By: 'Rose'
Jun 07,2017
3 people found
this helpful
A professional personal touch makes all the difference. Like Lorina Sinclair did in 2008, Charlotte Bailey helped us to move apartment in 2016 with all the concern and support of a good friend, going out of her way to help us get the best deal she could ...
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Comment on agent fees
We negotiated down to a fair and competitive rate.
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“David was professional through-out our interaction. I'd recommend him to ......”

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Jun 01,2017
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David
By: 'Mark'
Jun 01,2017
4 people found
this helpful
David was professional through-out our interaction. I'd recommend him to anyone wising to rent an apartment in London. His knowledge of the area equally good and his re-assurance through what was the worst referencing process I've ever experienced was invaluable. Happy to give further feedback ...
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Comment on agent fees
Fees were in line with the market.
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“It has been my experience that finding somewhere to live (......”

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May 31,2017
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Mike
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Ed
By: 'Gia'
May 31,2017
4 people found
this helpful
It has been my experience that finding somewhere to live (that fits all criteria) is about the most difficult thing one can set out to accomplish in London. If only I'd discovered Portico sooner! The house was in spotless condition, the terms reasonable and the ...
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Comment on agent fees
The fees were slightly more than I have paid at other agencies, however I truly feel this is a case of 'you get what you pay for'. Although I have paid less at other agents, the experience was also not as professional.
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“Alexia was always quick to react, had always kind words ......”

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May 30,2017
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Alexia
By: 'Fabien'
May 30,2017
0 people found
this helpful
Alexia was always quick to react, had always kind words and most of all, did all she could to get us what we needed. Once we signed our Tenancy agreement, she was the only one from Portico we encountered that did something good....
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“I moved into a rented property in October during a ......”

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May 27,2017
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By: 'Graham'
May 27,2017
1 people found
this helpful
I moved into a rented property in October during a very stressful time and a young lady by the name of Hannah Bales who was very helpful and would highly recommend her Following on Jay Patel the property manager has been very helpful so a ...
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“Since I do not live in England I need the ......”

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May 21,2017
Minithumbup
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Sean
By: 'a.sattar'
May 21,2017
0 people found
this helpful
Since I do not live in England I need the best advice on my property and Sean and the team have always been very helpful (eversince the Spencer days) whenever I visit their office or call them. They always guide me the market conditions and ...
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“Think of all the negative cliches attributed to state agencies ......”

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May 20,2017
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By: 'TenantVictim'
May 20,2017
36 people found
this helpful
Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico. This is going to sound like a litany of complaints, there is just so much to tell, but if you want to save yourself time ...
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Comment on agent fees
All their fees are bad, and unfair.
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By: Alice Brown
May 26, 2017
View all comments (1)
Aside from the fees which we just accepted early on, I could not agree with this comment more. This is an extremely accurate account of our experience with Portico too. Everything from not even apologising for such appealing communication to total unfair treatment. I will also be writing a detailed account of our experience but avoid Portico at all costs if you don't want to feel utterly stressed, upset and exasperated during and AFTER your tenancy has supposed to have even ended. :'( ...

“very profesional team and helpfull. Mike help a lot and ......”

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May 19,2017
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Mike
By: 'michael'
May 19,2017
2 people found
this helpful
very profesional team and helpfull. Mike help a lot and everything went perfect. he informed us about everything and always keeped us up to date. amazing and easy process with mike suport. all perfect after!...
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“Ed and Alicja looked after my property for many years ......”

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May 19,2017
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Ed
By: 'pw'
May 19,2017
4 people found
this helpful
Ed and Alicja looked after my property for many years and I found them to be efficient and diligent in meeting my needs as an overseas landlord....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10



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