Portico
4.6/5, 2972 reviews
92% recommended
95% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ... show more Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

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Latest Reviews

 View all Reviews 2972
1st May 2024
reviewed by 'Pandora'
“I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from ......”
10th Apr 2024
reviewed by 'Mario'
“Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give ......”
28th Nov 2023
reviewed by 'Fato'
“I do not know the selling department but never get involved with the letting department.. in the name of managing ......”
27th Sep 2023
reviewed by 'Alexis'
“When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming ......”
21st Aug 2023
reviewed by 'Maxim'
“Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has ......”
4th Aug 2023
reviewed by 'Patrick'
“Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £40,000 £16,000,000
Lettings 90% 81% £290 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
637 17 1047 192 526 5 439 5 75 29
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Portico Branches (view all 18)
Acton, W3
Battersea, SW11
Bethnal Green, E2
Bloomsbury, WC1A
Camden, NW1
Chigwell, IG7
Clapham, SW4
Dulwich, SE22

“Mikaela is very professional and has excellent communication skills. it ......”

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Jan 18,2018
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Mikeala
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Matt
By: 'Steve'
Jan 18,2018
3 people found
this helpful
Mikaela is very professional and has excellent communication skills. it was fantastic to have her help in renting our property...
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“Molly was polite, helpful and punctual when we arranged to ......”

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Jan 18,2018
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Molly
By: 'Ruth'
Jan 18,2018
1 people found
this helpful
Molly was polite, helpful and punctual when we arranged to visit the property. When she was unable to answer a question, she was very quick to find an answer and let us know. We were very satisfied with the service....
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“Molly handled our letting very professionally and was quick and ......”

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Jan 18,2018
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Molly
By: 'Daniel'
Jan 18,2018
0 people found
this helpful
Molly handled our letting very professionally and was quick and responsive at every stage of the process. We will definitely be referring Portico to friends and family....
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Comment on agent fees
Good
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By: SARADAPRASAD
Jul 10, 2019
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Molly handled our letting very professionally and was quick and responsive. She is very friendly . She was good asset for Portico Excellent Job! ...

“Mikeala went the extra mile to ensure a much needed ......”

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Jan 16,2018
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Mikeala
By: 'DanGaskin'
Jan 16,2018
2 people found
this helpful
Mikeala went the extra mile to ensure a much needed quick move for us. I can't thank her enough for her hard work in making us very happy with constant updates and being very informative. Hopefully I don't have to move again but if I ...
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Comment on agent fees
Good
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“Mikeala is by far the best real estate agent we've ......”

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Jan 16,2018
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Mikeala
By: 'TheGamerCouple'
Jan 16,2018
4 people found
this helpful
Mikeala is by far the best real estate agent we've ever had. Unlike others who try and push properties on you, she was very sweet and only suggested other properties when we asked. Not only that, but we had less than a week to find ...
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“Spencer Ferguson and Mark Sivell (as well as the other ......”

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Jan 12,2018
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Mark
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Spencer
By: 'Kevin'
Jan 12,2018
18 people found
this helpful
Spencer Ferguson and Mark Sivell (as well as the other members of the team) were courteous, professional and very helpful in enabling the sale of my property to move to completion swiftly and without any glitches. Their knowledge of the market and professionalism were very ...
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Comment on agent fees
The fees charged were appropriate.
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“As a group of 4 we rented a place with Portico ......”

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Jan 11,2018
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By: 'Charles'
Jan 11,2018
1 people found
this helpful
As a group of 4 we rented a place with Portico and agreed a contract and move date. We moved in to a house with no professional clean provided and seven months later we still have not received the cleaning as set out in contract (professional ...
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Comment on agent fees
Fair
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“The service we received from Portico Leyton regarding the sale ......”

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Jan 07,2018
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Spencer
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Mark
By: 'Susi'
Jan 07,2018
16 people found
this helpful
The service we received from Portico Leyton regarding the sale of our property was outstanding. After disappointment with other agencies I was from the beginning impressed especially with Spencer Ferguson's expert advice, his honest and realistic opinion and knowledge about the area. Albeit selling our ...
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Comment on agent fees
The fees are in line with most agencies and Portico will do their very best at all times.
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“Mikeala is a lovely kind and friendly person and very ......”

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Jan 06,2018
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Mikeala
By: 'Stech'
Jan 06,2018
3 people found
this helpful
Mikeala is a lovely kind and friendly person and very helpful with everything. Couldn't of done it with out her help....
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Comment on agent fees
Good
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“Spencer and Michelle were great in helping us sell our ......”

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Jan 04,2018
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Spencer
By: 'Steve'
Jan 04,2018
15 people found
this helpful
Spencer and Michelle were great in helping us sell our flats and were very much on top of things for us. Would definitely use again....
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Comment on agent fees
Standard
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“Helpful throughout, Mark and the team at Portico were in ......”

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Jan 02,2018
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Mark
By: 'James'
Jan 02,2018
9 people found
this helpful
Helpful throughout, Mark and the team at Portico were in constant communication with us as to the progress of our purchase. They have also assisted us through many viewings over the past 12 months....
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“I was Portico's customer for three years and had a ......”

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Dec 21,2017
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By: 'Alex'
Dec 21,2017
2 people found
this helpful
I was Portico's customer for three years and had a number of really quite nasty experiences with them. 1. There was a broken couch left in my flat when I got there. Portico and their client refused to get rid of the couch and I was ...
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Comment on agent fees
Portico has very high and dubious fees that are not where you expect them to be, e.g. outgoing tenant replacement fee at the end of a tenancy
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Was this helpful? Yes
By: Christos
Jan 26, 2018
View all comments (1)
Hi Alex, We have the same issues with Portico for East and even their head office. Apparently they have the same ignoring approach as their policy to costumers. I hope everything is fine now - we are still battling to get the deposit back and we will report to the TDS. Best regards, Christos ...

“I've been in the private rented sector for over 15 years ......”

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Dec 21,2017
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By: 'Homeless'
Dec 21,2017
3 people found
this helpful
I've been in the private rented sector for over 15 years and Portico are easily the worst letting agent I have ever used. Here are just a few things that happened... 1. We were left without a working oven and hob for over six weeks despite reporting ...
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Comment on agent fees
Extortionate.
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“This was the first time using Portico and it definitely ......”

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Dec 16,2017
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Marc
By: 'Alex'
Dec 16,2017
11 people found
this helpful
This was the first time using Portico and it definitely won't be the last. Marc was a great agent to deal with from the outset. He was able to find and show me a rental property that met my needs in one afternoon and helped ...
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Comment on agent fees
The fee's were as expected in the current market.
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“We received a good service throughout a long sale process ......”

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Dec 12,2017
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Harry
By: 'Charlie'
Dec 12,2017
0 people found
this helpful
We received a good service throughout a long sale process - helped keep everyone calm and we got there in the end. Thanks both....
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Comment on agent fees
N/A
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“I have a problem of mould in the house and ......”

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Dec 12,2017
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Alena
By: 'Luigi'
Dec 12,2017
1 people found
this helpful
I have a problem of mould in the house and the inspector visit said clearly that there was a problem with the wall isolation . I m waiting more then 2 months now , after several calls , email and going to talk in the agency, nobody did nothing ...
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By: Sam Bell
Jan 10, 2018
View all comments (1)
Hi Luigi, I am sorry to hear this. I have spoken to Property Management who will be in touch to resolve the issue. Thanks ...

“I recently purchased a flat through the Clapham Branch of ......”

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Dec 05,2017
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Harry
By: 'Polly'
Dec 05,2017
0 people found
this helpful
I recently purchased a flat through the Clapham Branch of Portico. It was a long, difficult and complex process and Luke and Harry proved invaluable in the process. All I can say is that they were brilliant! They were both to hand at all times, ...
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“Have been dealing with Marc for 15 years . Always gives me ......”

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Nov 28,2017
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Marc
By: 'David'
Nov 28,2017
13 people found
this helpful
Have been dealing with Marc for 15 years . Always gives me a first class service , responsive and realistic and always finds good tenants...
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Comment on agent fees
Good
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“They keep me posted on each and every development with ......”

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Nov 23,2017
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Mark
By: 'Fayaz'
Nov 23,2017
9 people found
this helpful
They keep me posted on each and every development with regards to the property viewings, offers and conveyancing. Satisfied with the service....
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“Erol Hussein Renewals Coordinator Head Office.Patient, generous persistence in ......”

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Nov 21,2017
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By: 'Masson'
Nov 21,2017
0 people found
this helpful
Erol Hussein Renewals Coordinator Head Office. Patient, generous persistence in securing a renewal, when it would have been easier to drop the tenants and, in a way, not at all unreasonable. Very professional and a credit to the company's good name....
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Comment on agent fees
reasonable - for London
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“Agent refused to deal with issues internally so this is ......”

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Nov 21,2017
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By: 'MarkW'
Nov 21,2017
25 people found
this helpful
Agent refused to deal with issues internally so this is why a review is being left. * Refused to deal with complaint internally. * When agent looked at property he said he would have it rented within 10 days but 21 days later he didn't have a single offer. * ...
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Comment on agent fees
The fees were fine, although we never needed them.
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“Kinga was helpful and supportive throughout the whole process. It ......”

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Nov 20,2017
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By: 'Altan'
Nov 20,2017
3 people found
this helpful
Kinga was helpful and supportive throughout the whole process. It was my first time letting a house in the UK and she was always available for a quick explanation or anything of the sort....
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“From start to finish I had a thoroughly disappointing experience ......”

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Nov 16,2017
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By: 'Dan'
Nov 16,2017
7 people found
this helpful
From start to finish I had a thoroughly disappointing experience during my tenancy at a Portico managed flat in Camden. Prior to signing contracts and moving in, myself and my partner were rushed by the agents to get everything finalised within days from first putting ...
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“Very polite, easy to work with. Quick when replying to ......”

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Nov 14,2017
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Alexia
By: 'Guy'
Nov 14,2017
0 people found
this helpful
Very polite, easy to work with. Quick when replying to emails and clear with any works are to be done....
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“It was great working with Luke - helpful, honest, straight ......”

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Nov 13,2017
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Harry
By: 'Alex'
Nov 13,2017
0 people found
this helpful
It was great working with Luke - helpful, honest, straight forward and intelligent. I would trust him with other assets. Harry provided great support to the sales process - a great team....
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Comment on agent fees
nothing out of the ordinary
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“I have had a great experience working with the Portico ......”

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Nov 13,2017
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Spencer
By: 'Jen'
Nov 13,2017
16 people found
this helpful
I have had a great experience working with the Portico team. I live in the USA and needed to sell my property that was occupied with tenants without having to schedule multiple trips to the UK. Well working with the Portico team ( Mark, Spencer and ...
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“Portico Woodford, terrible staff. Especially Martin & Tracey, they are useless ......”

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Nov 10,2017
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Martin
By: 'Daniela'
Nov 10,2017
3 people found
this helpful
Portico Woodford, terrible staff. Especially Martin & Tracey, they are useless agents, moving forwards very slow and really bad communication. I am still waiting for my holding deposit to be refunded. Cause I've paid deposit for a property and after 3 weeks they told me that the ...
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“I'm trying to reach and get a response from Portico ......”

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Nov 09,2017
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By: 'Oliver'
Nov 09,2017
2 people found
this helpful
I'm trying to reach and get a response from Portico since September. Previously the communication has been good, but since September it's dead silence. I already sent 3 follow up emails and extended the list of recipients with no answer at all. This is annoying....
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“Marc was super helpful and knew exactly what we needed. ......”

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Nov 09,2017
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Marc
By: 'Sarah'
Nov 09,2017
11 people found
this helpful
Marc was super helpful and knew exactly what we needed. He didn't show us anything less. A very rare to find in an estate agent especially in london...
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Comment on agent fees
They are average
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“Unfortunately, this is not a positive Review. I am afraid ......”

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Nov 08,2017
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By: 'Max'
Nov 08,2017
3 people found
this helpful
Unfortunately, this is not a positive Review. I am afraid I never had to deal with such an incompetent agency before. When taking over the apartment, nothing had been cleaned and many things including oven and fridge did not function properly and were only attended ...
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Comment on agent fees
highly overcharging for no service at all. E.g charging 300pounds for cleaning even though the apartment was never cleaned.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at [email protected] or telephone 020 7729 5222
Last updated at 2:23 PM 07/05/2019 by Ed Lugg

Awards won by Portico

Regional Awards won by Portico

Individual Branch Awards

Woodford Green, IG8

London, E10



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