Pinewood Properties
4.8/5, 895 reviews
98% recommended
100% sales valuation accuracy
99% sales fee satisfaction
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from PinewoodA truly independent local letting agents and property management companyFrom day one, we had a set idea of what we wanted to achieve with our company. We have ... show more ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.

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Latest Reviews

 View all Reviews 895
3rd Sep 2024
reviewed by 'Aaron'
“Mandy has been amazing from start to finish. She walked me through every step of the process. I could always ......”
6th Feb 2024
reviewed by 'Milly'
“Both Tracey and Cheryl have been super helpful for us and supportive along the way. Tracey has answered the most ......”
11th May 2023
reviewed by 'Nick Paice'
“This company is utterly infuriating to deal with. The kids running the day-to-day are clueless whilst the owners wash their ......”
11th Feb 2023
reviewed by 'Lynne Maharry'
“I have been using Pinewood to find tenants for several years and the service has been outstanding. Communication is always ......”
19th Mar 2021
reviewed by 'Richard Castle'
“Pinewood handled the management of my rental property, and then its sale. I found them to be professional and courteous, ......”
8th Jan 2021
reviewed by 'Elaine'
“Estate agent has been brilliant, providing regular updates and very responsive throughout the process of selling my property. Agent was ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £64,000 £490,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
372 3 361 15 62 3 27 0 52 0
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:30 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
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Estate agents
Letting agents
Latest Properties

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Pinewood Properties Branches (view all 2)
Chesterfield, S41
Mansfield, NG18

“The agent showed me around the property and appeared smart ......”

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Jul 10,2014
Minithumbup
By: 'Sarah'
Jul 10,2014
0 people found
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The agent showed me around the property and appeared smart and professional. Throughout the process the agent was clear in her requests for information required. During the checking in process the agent gave my partner and I time to look around the property and ensure ...
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“Marketing on Website Fantastic. Inventory Brilliant, very detailed. Good selection ......”

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Jul 10,2014
Minithumbup
By: 'JumboJimbo'
Jul 10,2014
0 people found
this helpful
Marketing on Website Fantastic. Inventory Brilliant, very detailed. Good selection process. Tenants seem respectful professional people. All scheduled activities / tasks carried out in a timely manner. Will use again in future on other properties....
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“Amy took a lot of time and effort to make ......”

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Jul 07,2014
Minithumbup
By: 'Mrs'
Jul 07,2014
0 people found
this helpful
Amy took a lot of time and effort to make sure she checked the references of our prospective tenants as they were not straightforward. On handover she was very professional and although I was there to welcome the tenants she made sure all important things ...
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Comment on agent fees
I feel they were reasonable and competitive
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“The service has been very efficient throughout the process. The ......”

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Jul 02,2014
Minithumbup
By: 'Roebuck'
Jul 02,2014
0 people found
this helpful
The service has been very efficient throughout the process. The property was put on the rental market and was reserved in one working day. The inventory was very detailed and I am more than happy with the service we have received so far. Communication/customer ...
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“I found Caroline at the Mansfield branch to be extremely ......”

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Jun 26,2014
Minithumbup
By: 'kate'
Jun 26,2014
0 people found
this helpful
I found Caroline at the Mansfield branch to be extremely friendly and very helpful. It makes a change to be able to deal with a true person. I would recommend anybody to contact Caroline at the Mansfield branch for letting or sales....
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“Pinewood have managed my property for the past 5 years during ......”

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Jun 26,2014
Minithumbup
By: 'Deirdre'
Jun 26,2014
0 people found
this helpful
Pinewood have managed my property for the past 5 years during which I have been very happy with their efficiency and professionalism. The maintenance team have dealt with everything on my behalf swiftly and efficiently. My last tenant caused me considerable problems but I was always ...
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“Having dealt with Caroline for the second time with advertising ......”

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Jun 25,2014
Minithumbup
By: 'Janet'
Jun 25,2014
0 people found
this helpful
Having dealt with Caroline for the second time with advertising my property I found her doing just as good a job as previously. The information she passed on was really clear and detailed and I could get a good picture of the people who were ...
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“I quizzed Pinewood's extensively before arranging a site visit and ......”

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Jun 24,2014
Minithumbup
By: 'Nikki'
Jun 24,2014
0 people found
this helpful
I quizzed Pinewood's extensively before arranging a site visit and quote for full management of my new property. I was impressed with the responses which demonstrated a thorough knowledge of letting, not always apparent in my previous dealings and enquiries with other agents. The property ...
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“Pinewood are a proficient letting agency who work hard to ......”

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Jun 17,2014
Minithumbup
Staff profile picture
Kay
By: 'Moira'
Jun 17,2014
0 people found
this helpful
Pinewood are a proficient letting agency who work hard to keep their customers happy. All the staff are polite, helpful and understanding. They action requests quickly and professionally. They price the properties let through them fairly against the going rate and work together with the ...
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“Good service and excellent review doc with no period of ......”

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Jun 02,2014
Minithumbup
By: 'MacLeod'
Jun 02,2014
0 people found
this helpful
Good service and excellent review doc with no period of rent loss during tenant changeover. This is a first for our properties...
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“Although I understand the letting agency is extremely busy whenever ......”

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May 29,2014
Minithumbup
Staff profile picture
Sherrell
Staff profile picture
Stacey
By: 'Mrs'
May 29,2014
0 people found
this helpful
Although I understand the letting agency is extremely busy whenever I have telephoned Sherrell Moseley she has either looked into my query there and then or returned my call when she has told me she would. This is also the case when I have spoken ...
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“I was advised by Sherrell Bannister that there was a ......”

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May 21,2014
Minithumbup
Staff profile picture
Sherrell
By: 'Superdi'
May 21,2014
0 people found
this helpful
I was advised by Sherrell Bannister that there was a ground floor apartment coming available, and as I am disabled and need ground floor I immediately put in for and got the tenancy for the above property. Pinewood themselves did everything to ensure the transaction ...
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“Caroline at Pinewoods has done an excellent job finding a ......”

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May 20,2014
Minithumbup
By: 'Sarah'
May 20,2014
0 people found
this helpful
Caroline at Pinewoods has done an excellent job finding a tenant for the property we manage on behalf of our landlord. She has gone above and beyond for us....
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“When I first looked around for a property agent and ......”

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May 14,2014
Minithumbup
By: 'chris'
May 14,2014
0 people found
this helpful
When I first looked around for a property agent and spoke with Pinewoods I was immediately impressed by the level of local knowledge, experience and expertise coupled with a personal, friendly touch. I have over 7 years experience with Pinewoods and have seen them grow and ...
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“Pinewood were professional throughout and gave me regular updates via ......”

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May 13,2014
Minithumbup
By: 'Richard'
May 13,2014
0 people found
this helpful
Pinewood were professional throughout and gave me regular updates via text when i had viewings etc. Although i felt it took longer than expected and i had to drop the price i have now got a tenant and i am happy with the procedure to ...
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“I am very pleased with the professional and helpful team ......”

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May 09,2014
Minithumbup
Staff profile picture
Richard
By: 'Tracey'
May 09,2014
0 people found
this helpful
I am very pleased with the professional and helpful team at the Pinewood Mansfield office. They helped me through a difficult time and gave good advice along the way. Being a new landlord I needed help at each step. Richard and Caroline took control of ...
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“We dealt with Caroline at Pinewood Lettings she was very ......”

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May 08,2014
Minithumbup
By: 'Carole'
May 08,2014
1 people found
this helpful
We dealt with Caroline at Pinewood Lettings she was very helpful and nothing was too much trouble for her. Everything has been dealt with very thoroughly with really good attention to detail. We have been more than satisfied with their service so far and would ...
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“Hi...I had previously used another letting agent on this ......”

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May 08,2014
Minithumbup
By: 'David'
May 08,2014
0 people found
this helpful
Hi...I had previously used another letting agent on this property and was let down by their after care/service. After first meeting Rebecca I was impressed with her knowledge and passion for the property market and was very happy for Rebecca & Pinewood to take ...
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“Pinewood have managed my properties for several years now. No ......”

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May 06,2014
Minithumbup
By: 'Steve'
May 06,2014
0 people found
this helpful
Pinewood have managed my properties for several years now. No issues, quick relet time and the staff all know what they are doing. Would recommend....
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“Always find dealing with pinewood to be an easy and ......”

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May 06,2014
Minithumbup
Staff profile picture
Sherrell
By: 'julie'
May 06,2014
0 people found
this helpful
Always find dealing with pinewood to be an easy and efficient process. Sherrell and all the staff we have always been polite and willing to help at all time. Easy to use maintenance line makes reporting any problems easy and they always call back within ...
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“They took over the management of a problem property from ......”

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May 06,2014
Minithumbup
By: 'Mickelbo'
May 06,2014
0 people found
this helpful
They took over the management of a problem property from a previous agent and and have been very professional and thorough in dealing with the issues and providing a full service that goes beyond just collecting the rent. They are always at the end of ...
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“I have had dealings with Pinewood for nearly 6 years. despite 1 ......”

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May 05,2014
Minithumbup
Staff profile picture
Stacey
By: 'arthur'
May 05,2014
0 people found
this helpful
I have had dealings with Pinewood for nearly 6 years. despite 1 very bad tennant (who Pinewood, well Stacey, dealt with) I can endorse their prompt, efficient & proffesioalism. All maintance & repairs have been notified imediatly & the work required done quickly. I can recomend them to any landlord ...
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“I Found Pinewood to be excellent as an agent. Having ......”

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May 02,2014
Minithumbup
Staff profile picture
Sherrell
Staff profile picture
Stacey
By: 'Andrew'
May 02,2014
0 people found
this helpful
I Found Pinewood to be excellent as an agent. Having had previous agents who didn't keep an eye on my properties and who provided unreliable tenants and were of little use in resolving problems, I have been delighted with the way that Pinewood deals with ...
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“The customer service at this company is apalling!! There is ......”

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Apr 02,2014
Minithumbdown
By: 'laura'
Apr 02,2014
3 people found
this helpful
The customer service at this company is apalling!! There is lack of communication, the staff are rude and they always make excuses. I have had nothing but trouble with the property i am in. Constantly having to ring to get something fixed. It took them 9 ...
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What agent could do to change your mind?
Better customer service. Staff need training in being polite to customers, in writing ketters to customers that are not rude or sarcastic. Staff need to work on communication and learn to respong to problems better.
Attached Filesnbsp;
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“Didn't do the job according to the contract. They failed ......”

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Jan 24,2014
Minithumbdown
By: 'Steve'
Jan 24,2014
4 people found
this helpful
Didn't do the job according to the contract. They failed to carry out proper inspections of the property that they were obliged to undertake, didn't see the need to communicate about anything, refused to provide quotes for work done to the property that they insisted ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:49 AM 16/10/2018 by allAgents

Awards won by Pinewood Properties

Regional Awards won by Pinewood Properties

Individual Branch Awards

Mansfield, NG18



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