Pinewood Properties
4.8/5, 895 reviews
98% recommended
100% sales valuation accuracy
99% sales fee satisfaction
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from PinewoodA truly independent local letting agents and property management companyFrom day one, we had a set idea of what we wanted to achieve with our company. We have ... show more ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.

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Latest Reviews

 View all Reviews 895
3rd Sep 2024
reviewed by 'Aaron'
“Mandy has been amazing from start to finish. She walked me through every step of the process. I could always ......”
6th Feb 2024
reviewed by 'Milly'
“Both Tracey and Cheryl have been super helpful for us and supportive along the way. Tracey has answered the most ......”
11th May 2023
reviewed by 'Nick Paice'
“This company is utterly infuriating to deal with. The kids running the day-to-day are clueless whilst the owners wash their ......”
11th Feb 2023
reviewed by 'Lynne Maharry'
“I have been using Pinewood to find tenants for several years and the service has been outstanding. Communication is always ......”
19th Mar 2021
reviewed by 'Richard Castle'
“Pinewood handled the management of my rental property, and then its sale. I found them to be professional and courteous, ......”
8th Jan 2021
reviewed by 'Elaine'
“Estate agent has been brilliant, providing regular updates and very responsive throughout the process of selling my property. Agent was ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £64,000 £490,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
372 3 361 15 62 3 27 0 52 0
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:30 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Pinewood Properties Branches (view all 2)
Chesterfield, S41
Mansfield, NG18

“I called due to a problem in our bathroom and ......”

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Jun 03,2015
Minithumbup
By: 'Kirsty'
Jun 03,2015
0 people found
this helpful
I called due to a problem in our bathroom and Elizabeth was very efficient and was dealt with in a timely manner. I also called regarding an on-going problem and she was very helpful and is still dealing with this query,...
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“Great praise for Sherrell Bannister who went beyond the call ......”

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Jun 03,2015
Minithumbup
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Sherrell
By: 'Carol'
Jun 03,2015
0 people found
this helpful
Great praise for Sherrell Bannister who went beyond the call of duty when dealing with the retrieval of a bond on our property even though pinewood didn't manage it for us. She contacted the ex tenant, sought her approval and promptly deposited the bond in ...
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By: Sherrell Bannister
Oct 27, 2015
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Thank you so much for the positive feedback! We always try our best to work with both landlords and tenants to resolve any issue. ...

“Excellent service, sorted out problems quickly with new tenant. Inspection ......”

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Jun 02,2015
Minithumbup
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Sherrell
By: 'Steve'
Jun 02,2015
0 people found
this helpful
Excellent service, sorted out problems quickly with new tenant. Inspection carried out to very high standard. I have been a client for over 7 years without any problems....
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By: Sherrell Bannister
Oct 27, 2015
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Thank you for your feedback, it is much appreciated. ...

“Every problem we had (Very Few) was dealt with very ......”

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Jun 02,2015
Minithumbup
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Kay
By: 'Hilary'
Jun 02,2015
0 people found
this helpful
Every problem we had (Very Few) was dealt with very quickly and professionally. The staff were very helpful and it was a pleasure to deal with them....
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“I am very happy with service I have received/receiving ......”

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Jun 01,2015
Minithumbup
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Rebecca
By: 'john'
Jun 01,2015
0 people found
this helpful
I am very happy with service I have received/receiving from Rebecca Cooper in the maintenance department at Pinewood Lettings. She contacted me re an aerial issue I have been having for a while now, and got straight onto sorting the problem for me. No ...
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“Called to report a faulty washing machine and within an ......”

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Jun 01,2015
Minithumbup
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Rebecca
By: 'Carl'
Jun 01,2015
0 people found
this helpful
Called to report a faulty washing machine and within an hour it was confirmed it would be replaced. Rebecca was very helpful and efficient...
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“Very impressed with the service I reviewed from Rebecca at ......”

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Jun 01,2015
Minithumbup
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Rebecca
By: 'Claire'
Jun 01,2015
0 people found
this helpful
Very impressed with the service I reviewed from Rebecca at Pinewoods. After emailing her on Sunday about a problem with the lock on the property I didn't expect to hear anything until atleast Monday afternoon. I am surprised and really pleased when Rebecca called me ...
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“Returned my call quickly and dealt with our problem ( broken ......”

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Jun 01,2015
Minithumbup
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Rebecca
By: 'Amy'
Jun 01,2015
0 people found
this helpful
Returned my call quickly and dealt with our problem ( broken window) straight away, it's was fixed within an hour and she kept in constant contact throughout, updating me on what was happening as I was not in the property at the time...
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“I had to change my rent payment date and sherrel ......”

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May 28,2015
Minithumbup
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Sherrell
By: 'Martin'
May 28,2015
0 people found
this helpful
I had to change my rent payment date and sherrel was great I emailed her and recived an answer straight away and then revived another email a few days later with the outcome very quick and always helpful...
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By: Sherrell Bannister
Oct 27, 2015
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Thank you for the kind review. We at pinewood are always working to make sure that both our tenants and landlords are satisfied. ...

“Unfortunately our landlord is selling the house and we were ......”

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May 25,2015
Minithumbup
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Sherrell
By: 'Lauren'
May 25,2015
0 people found
this helpful
Unfortunately our landlord is selling the house and we were given 2months to move out, Sherrrell delivered this news and showed general concern and seemed to feel for our unfortunate situation. She's been great through out the whole ordeal . We've rented off pinewood for two ...
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By: Sherrell Bannister
Oct 27, 2015
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Thank you for your kind review, it is always unfortunate when tenants are asked to leave but I hope we deal with the situation as best we can. ...

“Pinewood property letting Chesterfield The whole experience from them has ......”

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May 21,2015
Minithumbup
By: 'Lee'
May 21,2015
0 people found
this helpful
Pinewood property letting Chesterfield The whole experience from them has been great and everyone has been very helpful and friendly. Rebecca shirley has been great in getting us moved into our new place. I would give them a 9/10 overall....
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“Shane has been open to understanding my personal requirements when ......”

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May 21,2015
Minithumbup
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Shane
By: 'Wirksworth'
May 21,2015
0 people found
this helpful
Shane has been open to understanding my personal requirements when it comes to managing my property. Ensuring my tenants are happy and protecting my house are my top priorities and Shane is making both possible....
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“Have been using PInewood Letting agents for a year now ......”

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May 19,2015
Minithumbup
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Rebecca
By: 'Ivan'
May 19,2015
0 people found
this helpful
Have been using PInewood Letting agents for a year now and have found them helpful in every way, particularly in finding suitable tenants and ensuring a trouble free let. any aspect not right is quickly attended to without fuss. Ivan Melbourne...
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Comment on agent fees
Straight forward fee information... no surprises and .nothing hidden
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“First Class service from an excellent team, - Caroline and ......”

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May 19,2015
Minithumbup
By: 'Nicola'
May 19,2015
0 people found
this helpful
First Class service from an excellent team, - Caroline and the Team have always been helpful and understanding - Would highly recommend Pinewood....
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“Rebecca dealt with an emergency plumbing issue. She reported the ......”

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May 18,2015
Minithumbup
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Rebecca
By: 'Tony'
May 18,2015
0 people found
this helpful
Rebecca dealt with an emergency plumbing issue. She reported the problem to me as soon as the problem was raised. Rebecca spoke to numerous tradesmen and the property managers with a view to resolving the issue efficiently. The issue was resolved very quickly leaving myself ...
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“Had to contact pinewoods due to water leaking through my ......”

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May 15,2015
Minithumbup
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Shane
By: 'Sarah'
May 15,2015
0 people found
this helpful
Had to contact pinewoods due to water leaking through my kitchen light. An electrician and plumber were organised to visit me within 24 hours of me making the call. Electrics now safe and plumber on his way. Thank you to staff at pinewoods who have been ...
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“Hi I've been more than happy with the customer service ......”

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May 13,2015
Minithumbup
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Rebecca
By: 'Debbie'
May 13,2015
0 people found
this helpful
Hi I've been more than happy with the customer service I have received. I've never rented though an estate agent before, but everyone has been helpful and friendly with me....
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Comment on agent fees
I've said yes as this is obviously what you have to pay when using an agent.. The one thing I was surprised about was being charged to renew my contract, can't see why there should be a charge for that every time. But that's just my personal opinion.
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“I have recently started to use Pinewood Property Lettings and ......”

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May 11,2015
Minithumbup
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Rebecca
By: 'Xavier'
May 11,2015
0 people found
this helpful
I have recently started to use Pinewood Property Lettings and so far have found their service to be exceptional. I have mainly been dealing with Rebecca who has been prompt, knowledgeable and very efficient with regards to my needs in getting my property fixed up ...
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Comment on agent fees
I have yet to sign the contract but from what I have been told their fees seem standard.
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“We have been very satisfied with the service provided by ......”

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May 10,2015
Minithumbup
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Rebecca
By: 'Thomas'
May 10,2015
0 people found
this helpful
We have been very satisfied with the service provided by Pinewood Property Lettings. Caroline Maddox was very polite, helpful and professional throughout both the initial viewing of our property and an inspection which followed. Any issues have been dealt with quickly and affectively. Rebecca Cooper ...
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“My experience in dealing with Rebecca through my application was ......”

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May 10,2015
Minithumbup
By: 'Zoe'
May 10,2015
0 people found
this helpful
My experience in dealing with Rebecca through my application was a good experience, particularly as I had a bad experience throughout this period with having a close death in the family. Rebecca was: Organised, fair, friendly, dedicated, efficient and conscientious. She achieved all this under ...
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“An amazing team of knowledgeable agents who knew what kind ......”

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May 09,2015
Minithumbup
By: 'Jay'
May 09,2015
0 people found
this helpful
An amazing team of knowledgeable agents who knew what kind of property I should look at when I moved back into the area. Pinewood have dealt with any issues thrown at them ( though there weren't that many) in a timely and professional manner. The team ...
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“As a first time Landlady I have been very pleased ......”

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May 08,2015
Minithumbup
By: 'Karen'
May 08,2015
0 people found
this helpful
As a first time Landlady I have been very pleased with the service provided. Feedback is always excellent and I am always clear on what is happening monthly with my tenant. Any issues I have had have been dealt with professionally and quickly....
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Comment on agent fees
The first statements were confusing as to what is paid.
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“The letting experience service has been first class from start ......”

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May 07,2015
Minithumbup
By: 'Mark'
May 07,2015
0 people found
this helpful
The letting experience service has been first class from start to finish. A speedy re-let (gone in a couple of days) done very efficiently and the best bit is the help and advice given, at any time. Would highly reccomend....
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“An old invoice was sent to me which was never ......”

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May 07,2015
Minithumbup
By: 'Raj'
May 07,2015
1 people found
this helpful
An old invoice was sent to me which was never sent to the lettings company in the first place. Elizabeth in the accounts department apologised for this oversight, although no fault of hers. The email and explanation were very clearly explained and I went along ...
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“Overall our experience with Pinewood has been positive. I did ......”

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May 06,2015
Minithumbup
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Sherrell
By: 'kartawick'
May 06,2015
0 people found
this helpful
Overall our experience with Pinewood has been positive. I did not award outstanding as I feel that as new customers it would have been useful if previous staff had spent a little more time explainin procedures etc. However, Sherrell was EXCELLENT, she was polite and ...
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“Shane talked me through resetting the pressure on the boiler ......”

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May 06,2015
Minithumbup
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Shane
By: 'Dean'
May 06,2015
0 people found
this helpful
Shane talked me through resetting the pressure on the boiler and when that didnt work he sorted a plumber for me as soon as possible...
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“Rebecca Cooper has a really friendly demeanour, she was particularly ......”

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May 06,2015
Minithumbup
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Rebecca
By: 'Mrs'
May 06,2015
0 people found
this helpful
Rebecca Cooper has a really friendly demeanour, she was particularly helpful with the maintenance issues with the property I rent and provided an excellent level of service. She is a credit to the company....
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“Accounts department always keep you up to date with payment ......”

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May 06,2015
Minithumbup
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Stacey
By: 'lyn'
May 06,2015
0 people found
this helpful
Accounts department always keep you up to date with payment if late and are very quick to respond on any questions you may have. End of year information is produced in a timely fashion for all tax information to be used when finalising your accounts....
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“Sorted out my rent , replied in secs to any mail ......”

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May 05,2015
Minithumbup
By: 'ClaireE'
May 05,2015
0 people found
this helpful
Sorted out my rent , replied in secs to any mail I sent to them and was very polite at all times...
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“Pinewood have been an absolute pleasure to deal with, they ......”

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May 05,2015
Minithumbup
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Rebecca
By: 'Tom'
May 05,2015
0 people found
this helpful
Pinewood have been an absolute pleasure to deal with, they are professional and understanding at all times. Rebecca has been particularly courteous at all times. I would recommend Pinewood and Rebecca to all....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:49 AM 16/10/2018 by allAgents

Awards won by Pinewood Properties

Regional Awards won by Pinewood Properties

Individual Branch Awards

Mansfield, NG18



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