76% lettings valuation accuracy
48% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 139
31st Oct 2024
reviewed by 'Lucy'
16th Oct 2024
reviewed by 'Lucy'
22nd Aug 2024
reviewed by 'Hlaing phyo'
5th Aug 2024
reviewed by 'Time and money wasted'
29th Jul 2024
reviewed by 'Dallas'
25th Jul 2024
reviewed by 'Angela Vine'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 76% | 48% | £350 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 8 | 16 | 30 | 14 | 11 | 11 | 5 | 8 | 25 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Jan 26,2022
Jan 26,2022
0
people found
this helpful
this helpful
My dealings with the selling agents was minimal but most of the work done in managing and progressing my sale was done by Claire Barry . Throughout the whole process Claire remained patient,professional and reassuring whilst also providing good advice.
Thank you Claire...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2022
Jan 14,2022
0
people found
this helpful
this helpful
Hassle from the start. Took them over a week to get it on line despite promising to be on that day. Nearly a month to get pictures with it and that was after phoning numerous times. No for sale sign etc. Problem after problem but ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2021
Dec 21,2021
0
people found
this helpful
this helpful
Pre sale staff lovely after sales team not so good try to make you feel inadequate and as if they are doing you a favour basically just fed exscuse after exscuse and only got to bottom of things after 5 months into sale would was told ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2021
Nov 13,2021
0
people found
this helpful
this helpful
Massive thanks to Jessica Churchill outstanding service from day 1 helped me through pdf files emails etc which belive me was a new world 4me jess was always there to help kept me updated with everything going on very professional service thanks again jess and the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2021
Oct 02,2021
0
people found
this helpful
this helpful
We've been guided through selling our home by Jade at Peter Alan recently, and couldn't have asked for a better agent. She has fully represented our interests, been entirely honest and up-front, provided professional, expert advice when needed, and not to mention has been a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2021
Sep 30,2021
0
people found
this helpful
this helpful
Amazing experience from Peter Alan Bridgend. From first consultation about selling my property, to the photograph service and the listing of my property. This was all done very efficiently, once the property went live it was sold within days for over the asking price. The ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21,2021
Sep 21,2021
2
people found
this helpful
this helpful
Absolutely gutted to have been told a property for rent wasn’t ready for viewings and that we would have a phone call when it was, then drove past to show my partner the outside to see that there was people in there having a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2021
Sep 13,2021
3
people found
this helpful
this helpful
Writing on behalf of my father who is the landlord. Worst experience ever and has added an incredible amount of stress to my father. They don’t make any effort from their side, some of the staff can be rude and unhelpful, we have to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08,2021
Sep 08,2021
0
people found
this helpful
this helpful
Caerphilly branch have been great over the past 12 months.. after 2 properties falling through due to unforeseen circumstances we have finally completed on our new home!!
Lyida the branch manager, has been absolutely fantastic Throughout the whole process and couldn’t thank her enough. The other ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2021
Aug 18,2021
1
people found
this helpful
this helpful
Difficult to contact both by the buyer and ourselves. Lack of communication. Rude when we handed in the keys to name but a few of the problems. Would advise anyone considering using them to steer clear....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2021
Aug 02,2021
1
people found
this helpful
this helpful
Complete waste of time and money.
Over three months and no progress whatsoever.
They only replied to every third email and only answered the phone 50% of the time.
Seller was also a time waster but estate agent should have checked he was a serious seller ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2021
Jul 09,2021
0
people found
this helpful
this helpful
The canton branch were absolutely fantastic!!
Sofie was amazing in helping to find the perfect property. Her problem solving attitude was really helpful during a difficult sale (during lockdown) and made the process a lot less stressful.
Kirsten is another agent I dealt with on ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 17,2021
Apr 17,2021
9
people found
this helpful
this helpful
Do not rent from Peter Alan.
I currently rent a one-bedroom apartment in Llanishen. It is a nice property in the outskirts of the city for a reasonable price of £600pcm, so I thought it would be a good property for my first rental. I ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Mar 25,2021
Mar 25,2021
0
people found
this helpful
this helpful
Ryan and Laurie in the Blackwood branch have been really supportive all the way through. Bit of a hiccup regarding the offer stage but was sorted swiftly. Hoping the support and friendly atmosphere will continue through the purchase. Rebecca...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2021
Feb 24,2021
0
people found
this helpful
this helpful
I have just bought a new house and peter Alan was my sellers estate agent, to which they have helped me more than my owe estate agent. I wish I had gone with them first thing, they have stepped up at a time which I ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2021
Feb 06,2021
0
people found
this helpful
this helpful
Outstanding service! Ben & Adam were amazing they went above and beyond for us. Friendly and approachable and were always there to answer our questions. Couldn't recommend enough!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2021
Jan 29,2021
0
people found
this helpful
this helpful
Highly recommend Peter Alan Rentals, very professional, friendly and really has helped us all the way while letting our property, I couldn’t have done it without them . A massive Thank you to Rhys who is an amazing Agent , fabulous at his job 100%, and to ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Dec 03,2020
Dec 03,2020
0
people found
this helpful
this helpful
Hi Jessica,
I would like to thank you and the team for helping me secure my property. You have been professional and courteous keeping me informed at every step of the way. It's been a pleasure thankyou once again, hope to purchase some more properties ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2020
Dec 01,2020
0
people found
this helpful
this helpful
Fantastic service by Aneurin, the lettings manager at Peter Alan, Llanishen branch. He managed to secure new tenants for my property after it had been on the market for less than 24 hours. I was kept up to date by him throughout the process - he ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2020
Nov 29,2020
2
people found
this helpful
this helpful
Megan Cummings the letting manager at Peter Alan is a useless sack of body fluids, the regional manager Benjamin Jones at Peter Alan is just as bad, he seems too scared to call you back or just too lazy too do his job. Who at ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2020
Nov 17,2020
0
people found
this helpful
this helpful
We went to view a house today and the service was horrible. I feel so sorry for the home owner as it really puts me off not to buy the property. We arrived 10 mins early (didn't think it was an issue), the home owner who ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2020
Nov 17,2020
0
people found
this helpful
this helpful
Megan Cummings the letting manager is a useless sack of body fluids, the regional manager Benjamin Jones is just as bad, he seems too scared to call you back or just too lazy too do his job. Whos employing these goons?? When i call these ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 31, 2022
View all comments
(1)
Issues as a tenant as well. They gave me a dodgy property with no hot water, no fire alarms, no working appliances, urine stained mattress and carpets. They aren't properly relaying information I am giving them to the landlord leading to delays, landlord has had enough and said shes not dealing with it. Now I am issueing a lawsuit against the landlord to reclaim money in lost rent and damages.
Peter alan arent being helpful with the situation and are slow leading to delays in problems being ...
Oct 26,2020
Oct 26,2020
0
people found
this helpful
this helpful
Unprofessional and not very close to customers. I rented an apartment through this real estate agency, unfortunately there are big problems in the apartment, I sent emails to notify them and request their assistance for urgent repairs to be done, but they waited months before ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22,2020
Aug 22,2020
0
people found
this helpful
this helpful
An extremely professional service, they sorted out a very difficult tenant and found us another with ease. I would gladly recommend them to other landlords....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2020
Aug 13,2020
2
people found
this helpful
this helpful
The worst letting experience ever!! Asked them to come out and value our property for letting. Sounds simple enough but they cocked up the time and date not once, not twice but THREE times in a row.
This even after multiple phone calls and false ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07,2020
Aug 07,2020
3
people found
this helpful
this helpful
Top class team In Caerphilly when it comes to driving sale through to exchange. However, they hoodwinked me on fees at start of process by over pricing the house and instead of percentage of final sale price they charged fixed fee based on the market ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2020
Jul 26,2020
3
people found
this helpful
this helpful
THE MOST DISHONEST AND INCOMPETENT GROUP OF PEOPLE I HAVE EVER DEALT WITH...Recently saw a flat and arranged a viewing with Peter Alan, Cardiff City Centre CF10 2DZ I was driving 200 miles to see the property then after viewing I was happy to pay 6 ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2020
Feb 11,2020
2
people found
this helpful
this helpful
Worst agency ever. I am living in UK more than 6 yrs for now. I have rented from so may different people during this period.
When we moved to Cardiff from London last year we put our savings in it. We haven't got job before we ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Feb 05,2020
Feb 05,2020
1
people found
this helpful
this helpful
Cortrina offered us amazing customer service she went out of her way to contact me whenever she could and also to meet for viewing . Even though we decided Not to go ahead she was really understanding and I didn’t feel under any pressure. Very ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31,2020
Jan 31,2020
0
people found
this helpful
this helpful
Peter Alan, Talbot Green - Lettings, have made an enormous difference to my life.
Ryan Wilbraham found me the home that I am now living in. He is thorough, realistic, calm and helpful at all times.
Sally Edwards is my idea of proactive. She could ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best SalesAgent Regional in the Wales 
