Pavilion Properties
3.7/5, 71 reviews
68% recommended
100% lettings valuation accuracy
76% lettings fee satisfaction
Pavilion Properties is a market leading letting agent based in Brighton and Hove. We offer a first class service to both landlords and tenants and are rapidly gaining a very good reputation throughout Sussex for the work we do. If you have a property to let, a property to rent ... show more Pavilion Properties is a market leading letting agent based in Brighton and Hove. We offer a first class service to both landlords and tenants and are rapidly gaining a very good reputation throughout Sussex for the work we do. If you have a property to let, a property to rent or require a property valuation please call us and speak to one of our experienced negotiators. Pavilion Properties have a large portfolio of student houses that accommodate students from Sussex University, Brighton University, and BIMM (Brighton Institute of Modern Music) amongst others.
We have excellent relationships with corporate companies based in the Brighton and Hove area who are looking for corporate lets for their employees. Apart from student lets we have a vast portfolio of accommodation to suit all budgets and requirements. We at Pavilion Properties pride ourselves on our property management skills and coupled with our high tech approach, first class service, strong customer service skills and extensive knowledge of the property market are without doubt one of the leading agents in the area. We stand by our good reputation and strong stance within the Brighton and Hove property market and would welcome discussing your requirements.

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Latest Reviews

 View all Reviews 71
13th Nov 2021
reviewed by '2020-2021 tenant'
“I lived in a Pavilion Properties house for the best part of a year and safe to say will not ......”
14th Aug 2020
reviewed by 'Aisling'
“When living below the agency in a flats aged by pavilion it was the worst renting experience. Firstly, upon arrival ......”
13th Aug 2019
reviewed by 'Maxi'
“As far as payments go everything went smoothly. However me and 3 other tenants had to pay nearly £200 each in agency ......”
11th May 2019
reviewed by 'Studentrent'
“Think the staff act disgustingly unprofessional and rude. They would not respond or act like this if we were not ......”
24th Aug 2018
reviewed by 'maxtmelia'
“Superb service. Moving into private student accommodation after my first year of uni at Sussex with my friends has been ......”
28th Mar 2018
reviewed by 'PK'
“I just gave away my money so the agency took advantage of my situation and I never got a refund. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 76% £413 £2,058
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 0 37 20 0 0 0 0 0 3
Areas covered
  • BN16
  • BN1
  • BN2
  • BN3
  • BN22
  • BN11
  • BN17
  • BN18
  • BN15
Address

128-129 Lewes Road
Brighton
East Sussex
BN2 3LG
01273 686 306

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 02:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“We were very pleased with the smooth running service that ......”

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Aug 14,2014
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By: 'Emma'
Aug 14,2014
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We were very pleased with the smooth running service that we received from Rob, and Pavilion Properties. Would highly recommend!...
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By: Rob
Aug 14, 2014
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“I found Rob Austin to be very professional.He found ......”

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Aug 12,2014
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By: 'Stuart'
Aug 12,2014
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I found Rob Austin to be very professional.He found a very nice tenant within a very short timescale,and his knowledge of the letting business was invaluable.I have used other agents with varying success,and found my experience with Rob to be far ...
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By: Rob Austin
Aug 12, 2014
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Thank you for your kind words Mr. Williams ...

“It was great and easy to deal with Rob- Pavillion. ......”

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Aug 01,2014
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By: 'Isabelle'
Aug 01,2014
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It was great and easy to deal with Rob- Pavillion. He was always available, helpful and overall, a wonderful experience....
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“Went to view a few properties, Joss was insightful, helpful ......”

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Jul 28,2014
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By: 'Nick'
Jul 28,2014
0 people found
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Went to view a few properties, Joss was insightful, helpful and always willing to answer our questions. He was very detailed in the descriptions of the property including fees, damage and refurbishments. The application process was quick and easy....
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“I am in my mid 40's and have both rented ......”

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Jul 16,2014
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By: 'Alison'
Jul 16,2014
0 people found
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I am in my mid 40's and have both rented and owned proprieties. I have moved over 20 times in the last 25 years. I have lived in London Brighton and Manchester. In all the years I have rented I have never had an experience like I ...
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Comment on agent fees
I antically had the property with another agent, who we're appalling, they are Choices of brighton, They tried to keep my deposit after the deal feel through with them because the landlord did not want to deal with them after hearing how awful they were. And Rob helped my get my deposit back, he is brilliant. I digress, Pavilion cost my ‚£1000.00 pounds less than Choices. That is a lot of cash.
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By: Rob Austin
Jul 16, 2014
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Hi Alison, thank you for your kind words. We hope you are happy in your new home :) Rob ...

“Lora has been fantastic in all aspects that she has ......”

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Mar 24,2014
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Lora
By: '8UHR'
Mar 24,2014
0 people found
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Lora has been fantastic in all aspects that she has helped me with. All maintenance issues has been resolved within the week, if not on the day. Very happy to help with all issues that I have come to her with (big and small)....
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“Joss approached me and my fellow housemates in a friendly ......”

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Mar 04,2014
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By: 'hannah'
Mar 04,2014
0 people found
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Joss approached me and my fellow housemates in a friendly and professional manner. He was helpful and reassured us that we are in safe hands. I hope that pavillion properties lives up to my expectations next year and are more helpful than parks lettings!!...
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“Very friendly and positive staff with a great insight into ......”

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Feb 17,2014
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By: 'E'
Feb 17,2014
0 people found
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Very friendly and positive staff with a great insight into the lettings and area of the houses. Rob was very patient with our group and did all that was necessary to help us with our property search. Would recommend pavilion to many other students based ...
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By: Rob Austin
Feb 17, 2014
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Thanks for the kind comments. I'm pleased you found us helpful. I look forward to being of assistance in the future. ...

“I dealt with Rob at Pavilion Properties when renting a ......”

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Feb 13,2014
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By: 'Dave'
Feb 13,2014
0 people found
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I dealt with Rob at Pavilion Properties when renting a flat. I initialled enquired about the property via Rightmove on a Saturday afternoon and he called me straight away and we met for a viewing (unexpected on a Saturday). Openly admitting I wasn't the easiest ...
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“Joss and the team at Pavilion have been emailing me ......”

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Feb 13,2014
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By: 'Will'
Feb 13,2014
0 people found
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Joss and the team at Pavilion have been emailing me in error for over a year, often sending private information about their tenants. I have alerted them several times, including on their facebook, but they still can't correct their database to spell their tenant's name ...
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What agent could do to change your mind?
Update your database.
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By: Chris Demetriou
Feb 14, 2014
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Hi Mr Judge, I am sorry you have received communications from us and I apologise for that. However Its very unfortunate but you have the exact name and email address as one of our tenants all bar a dot. We have amended our system so you shouldn’t receive any further correspondence. ...

“We were treated very honestly and politely and are very ......”

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Jan 15,2014
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By: 'Johanna'
Jan 15,2014
0 people found
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We were treated very honestly and politely and are very pleased to have found such a great flat to move in next year. We felt comfortable asking any kind of question and had enough time to get a good look at the rooms because we ...
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“Very nice and welcoming atmosphere. Showed us around very professionally ......”

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Jan 13,2014
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By: 'NSturm'
Jan 13,2014
1 people found
this helpful
Very nice and welcoming atmosphere. Showed us around very professionally and was nice to the current tenants living there. Was also very flexible in showing us around and sorting out the money....
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“Rob lets and manages my property. Always helpful and considerate. ......”

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Jan 08,2014
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By: 'Mossman'
Jan 08,2014
0 people found
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Rob lets and manages my property. Always helpful and considerate. All in all a stress free experience. I would highly recommend....
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“After seeing a lot of properties from different agencies, we ......”

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Dec 11,2013
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By: 'CS'
Dec 11,2013
0 people found
this helpful
After seeing a lot of properties from different agencies, we found Pavilion Properties very helpful and especially Joss Goodwin who was very polite and helpful. Joss always returned my call when I had any queries about the property and worked quickly and efficiently in getting ...
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“Kept me updated. Told me where I could park. Prompt ......”

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Dec 09,2013
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By: 'Priya'
Dec 09,2013
2 people found
this helpful
Kept me updated. Told me where I could park. Prompt service. Cheerful. No problems, like it should be. Many thanks...
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“The staff have been friendly and polite on the whole; ......”

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Nov 25,2013
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By: 'basil'
Nov 25,2013
0 people found
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The staff have been friendly and polite on the whole; however, in my particular case, the original property I viewed was being refurbished at the time and I paid the holding fee on the understanding that it would be ready in time for the proposed ...
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By: Joss
Nov 25, 2013
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Thank you for your review, apologies that this particular property was not ready in time. I am glad we got this sorted for you and hope you are happy in your new home ! ...

“The agent was very polite and very knowledgeable and gave ......”

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Nov 21,2013
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By: 'shaun'
Nov 21,2013
1 people found
this helpful
The agent was very polite and very knowledgeable and gave me all the various options that were open to me when wanting to rent my property out. An altogether very professional service and I would recommend them to all friends and family....
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By: Rob
Nov 21, 2013
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Thank you for your comments :) ...

“Mr Austin advertised our property and flexibly arranged viewings that ......”

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Nov 20,2013
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By: 'Schofield'
Nov 20,2013
1 people found
this helpful
Mr Austin advertised our property and flexibly arranged viewings that suited the potential tenants eg evenings and weekends. He kept us informed of the progress until the most suitable applicant was found and all the checks had been made. An inventory was conducted for ourselves ...
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By: Rob
Nov 20, 2013
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Thank you for your kind comments :) ...

“Rob Austin and his team at Pavillionproperties have just Let ......”

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Nov 15,2013
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By: 'Roy'
Nov 15,2013
1 people found
this helpful
Rob Austin and his team at Pavillionproperties have just Let one of my properties, their professional service is second to none that I have previously used, Rob was very sensitive to the tenants I had moving out who through no fault of their own were ...
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“My house has never been empty and rent paid in ......”

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Nov 15,2013
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Chris
By: 'Mr'
Nov 15,2013
0 people found
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My house has never been empty and rent paid in good time! Great service and keep me posted all the time.... Well done!!!!...
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By: Chris Demetriou
Nov 15, 2013
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Thank you for your kind words, much appreciated.... ...

“I moved from Norfolk to Littlehampton, so a very stressfull ......”

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Nov 13,2013
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By: 'east'
Nov 13,2013
2 people found
this helpful
I moved from Norfolk to Littlehampton, so a very stressfull time, but pavilion made it so much easier, Rob who was the guy looking after us kept us informed all the time of how the contract was going, he was on hand anytime i had ...
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By: Rob
Nov 13, 2013
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Thank you for your comment :) ...

“The staff at Pavilion Properties are second to none so ......”

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Nov 08,2013
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By: 'Sarah'
Nov 08,2013
2 people found
this helpful
The staff at Pavilion Properties are second to none so I just can't understand these negative comments. I have had an amazing experience with Pavilion especially chris who is one of the owners. Rob is always a friendly face too. Couldn't recommend them highly enough! ...
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“I have been a tenant of pavilion properties for over ......”

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Oct 18,2013
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By: 'Jai'
Oct 18,2013
3 people found
this helpful
I have been a tenant of pavilion properties for over a year now, in a house where Chris, (the owner of pavilion) is also the landlord. I am very pleased with the level of customer service and satisfaction I have received from not only Chris, ...
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“I rented a house from Pavilion Properties last year (for ......”

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Oct 18,2013
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By: 'Charlotte'
Oct 18,2013
3 people found
this helpful
I rented a house from Pavilion Properties last year (for my first year at uni) and decided to remain with him for my second year. If anything does go wrong in the house (nothing serious has in ours just a dodgy shower curtain etc) they ...
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“The neglegence of this group of 'professionals' astounds me.Failure ......”

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Sep 27,2013
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By: 'DisgustedStudent'
Sep 27,2013
1 people found
this helpful
The neglegence of this group of 'professionals' astounds me. Failure to address a warning given from British gas regarding our boiler resulted in a trip to hospital and the cut off our gas supply. Even having informed them of the law - they failed to ...
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What agent could do to change your mind?
They could close their company down to save anyone having to put up with the disgusting issues I have had to deal with. They could email you back, call you back - be good at their jobs?!
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“An absolutely appauling company, AVOID at all costs!!! If you ......”

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Sep 20,2013
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By: 'frustrated300'
Sep 20,2013
2 people found
this helpful
An absolutely appauling company, AVOID at all costs!!! If you fancy living in a house with several hazardous maintenance issues which fail time and time again to be acknowleged despite NUMEROUS attempts (and when I say numerous, I mean countless times from every tenant in ...
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“DO NOT USE PAVILION!! Absolutely APPAULING and incompetent! I am ......”

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Sep 20,2013
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By: 'frustrated300'
Sep 20,2013
0 people found
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DO NOT USE PAVILION!! Absolutely APPAULING and incompetent! I am astounded at the sheer lack of unprofessionalism I have experienced whilst using their service throughout my tenancy, not to mention the NUMEROUS dangerous maintenance issues that they failed to resolve time and time again until ...
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“Took over 2 months to return deposit STILL WAITING for legal ......”

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Sep 20,2013
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By: 'Davies44'
Sep 20,2013
1 people found
this helpful
Took over 2 months to return deposit STILL WAITING for legal inventory despite us paying the 60 pounds each for check out fee. Didn't respond to our complaints until we threatened them e.g with mydeposits.com, or with legal action...treated us like children rather than ...
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“Very unhelpful when it comes to explaining how the process ......”

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Sep 10,2013
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By: 'kasjkdj'
Sep 10,2013
1 people found
this helpful
Very unhelpful when it comes to explaining how the process works, contradictory information arising from poor communication between them, always late to provide information, they get angry when you confront them with their incompetence and try to push you off the phone. Horrible service. Definitely ...
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“Without a doubt the most incompetent group of 'professionals' i've ......”

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Sep 10,2013
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By: 'Jam300'
Sep 10,2013
2 people found
this helpful
Without a doubt the most incompetent group of 'professionals' i've ever dealt with. I lived in a house managed by them for a year, throughout which there was frequent problems with mould, broken appliances, faulty door locks, none of which was ever dealt with until ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 8:35 AM 30/04/2015 by Robert Austin

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