100% lettings valuation accuracy
83% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 257
31st May 2024
reviewed by 'Laura'
31st May 2024
reviewed by 'Ashleigh'
19th Feb 2024
reviewed by 'Scott'
19th Dec 2023
reviewed by 'Ashley'
18th Dec 2023
reviewed by 'Maja'
18th Dec 2023
reviewed by 'Maja'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 83% | £312 | £3,328 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 153 | 43 | 30 | 0 | 12 | 0 | 9 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Oct 23,2013
Oct 23,2013
4
people found
this helpful
this helpful
Pat Robson were despicable from day one. They turned up late to every viewing we arranged with them, and never offered an apology. When we moved in, the flat was in a state and we had to spend two full days cleaning it, you could ...
read full review
read full review
What agent could do to change your mind?
Absolutely nothing. They are despicable.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 09,2013
Sep 09,2013
2
people found
this helpful
this helpful
They gave us incorrect bank details so that rent went into the wrong account and did not offer any meaningful apology, they turned up for viewings unannounced, and the staff were rude, inconsiderate and unfriendly. I found it very difficult to trust somebody who had ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 09,2013
Sep 09,2013
1
people found
this helpful
this helpful
I would like to thank Natasha very much for her cooperation with us 4 tenants in regards to letting 114 Manor House Road. She was very swift in regards to emailing information and extremely helpful on the phone when any questions were asked. I would like to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2013
Aug 31,2013
1
people found
this helpful
this helpful
We've been very happy with the service we have received and we believe that Jill has acted very professionally....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28,2013
Aug 28,2013
3
people found
this helpful
this helpful
Horrible, rude staff. We never knew when our rent was due to be taken and was never on the date agreed nor on the same date each month. Contacted them several times about this and it was never resolved.
We're due to move out on ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22,2013
Aug 22,2013
0
people found
this helpful
this helpful
We used Pat Robson estate agency when looking for somewhere to rent in Jesmond or Gosforth in Newcastle upon Tyne. We received excellent customer service. They were always punctual at the viewings and had full information about the property we were looking to rent. Natasha ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2013
Jul 09,2013
3
people found
this helpful
this helpful
TERRIBLE TERRIBLE TERRIBLE - NEVER EVER USE THEM
I am so upset and angry about the service or lack of service i have recieved from this company. They have nooo customer service skills whatsoever. REPAIRS......the number of repairs i have reported & they have never ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 07, 2013
View all comments
(1)
Staff are fully aware of where their wages come from in all agencies. I think the fact that you are using one staff member as an example for a whole company is a bit ridiculous and you should consider that maybe that one person is just not good at their job. I have used multiple agencies in the newcastle are and have had instances where problems have arisen due to one member of staff and yet the agencies themselves are excellent. I have been a tenant of Pat Robson twice and recieved excellent cu ...
Jul 09,2013
Jul 09,2013
1
people found
this helpful
this helpful
I have also recieved a terrible service from Pat Robson, they need to lean some manners and understand that their tenants are paying their wages.
They are soooo quick and keen to get your money 0- repairs service, well they haven't got one as none ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2013
May 13,2013
5
people found
this helpful
this helpful
The agent quite literally tried to cheat us out of a significant amount of our deposit at the and of our tenancy. After our checkout, Pat Robson held £250 of our deposit for damages that we had not caused (as was clearly stated on the inventory ...
read full review
read full review
What agent could do to change your mind?
This agent attempted to quite literally cheat us out of our deposit money at the end of the tenancy with them. They withheld almost ‚£250 for damages that had not been sustained during our tenancy and damages that we had tried to get them to fix when we moved in. Presumably, as we were students (a group they commonly deal with) they were assuming that we would be too lazy to claim the money back from them. After the lengthy dispute resolution process that Pat Robson insist you use if they do decide to keep your deposit for any reason, we won ‚£250 back. The agent repeatedly tried to block and hinder the dispute resolution process that they had requested we use, at one point even lying about how the online form worked in an attempt to get us to click on the button that would have us accept all charges and have all the disputed money paid to the agent. It was a blatant attempt to unjustly extract money from us and the agent was completely unprofessional, dishonest and idiotic in dealing with the dispute. I know others who have had similar problems with Pat Robson of seemingly unfair charges being incurred at the end of student tenancies, the general view being that they feel students are easy targets for this kind of abuse. Would not recommend any students renting with this company.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 07,2012
Sep 07,2012
8
people found
this helpful
this helpful
Terrible experience with this agent from day 1 - moved into one of their managed properties at the end of June 2012 and have had nothing but problems since. Find Pat Robson & Co to be rude, arrogant and will do nothing unless hounded. The property is supposed ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2012
Aug 30,2012
9
people found
this helpful
this helpful
Avoid at all costs! No agency will mess you around, let you down, or bleed you dry any more than this one.
I took a property with Pat Robson, had all the paperwork done about a month in advance, and had paid out over £1000 to ...
read full review
read full review
What agent could do to change your mind?
Should have paid up the money they are legally obligated to pay me, and not been so profoundly stupid as to sign up 2 tenants to the same property.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 06,2012
Aug 06,2012
11
people found
this helpful
this helpful
They are an absolutely terrible letting agents. They refused to accept that we had damp in our flat when we moved in, claiming it was 'condensation' because it was an upper maisonettes, without even looking at the property. Their logic behind this was that you ...
read full review
read full review
What agent could do to change your mind?
Actually care about what their customers need. The customer is always right...right? Wrong, they would never accept this principle. They should turn up when they said they will and give a full 24hours notice every time. Oh yeah, and they should stop being so patronising. And rude. Just because we're renting from you doesn't mean you're better than us,Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 23, 2016
View all comments
(1)
Yeah my shower exploded on Monday and I scalded myself and they didn't give two about it also woman very rude and arrogant to me on the phone even went as far as trying to claim I was stalking her colleague I was like as if then she proceeded to mock my mental health as I'm unable to go on buses due to anxiety and ptsd from the army ...
Jul 29,2012
Jul 29,2012
11
people found
this helpful
this helpful
I regards to both the Agency and Member of staff.
I have to agree with other frustrated tenets, Pat Robson acting on behalf of the landlord are not only difficult to deal with but also have a terrible reputation locally when dealing with tenets. Below ...
read full review
read full review
What agent could do to change your mind?
Improve on customer service dramatically.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 21, 2012
View all comments
(1)
I'd advise anyone to avoid this agency at all costs. They've left me homeless without even a days notice!
I took a property from them with a month until my move in date, all of the paperwork was done and signed. TWO HOURS before I was scheduled to move in I had a phone call saying the current tenants hadn't handed in their keys. A few hours later I was told that the current tenants had a contract for another 2 months. They'd wanted an early release, but PR hadn't formed any written contract t ...
Mar 15,2012
Mar 15,2012
15
people found
this helpful
this helpful
Awful awful awful. Do not use this letting agents. They are incompetent, rude, late for everything, don't make necessary repairs at all never mind in reasonable time, never EVER call back, try to enter the property whilst you are out with no notice and tell ...
read full review
read full review
What agent could do to change your mind?
Anything. They had no redeeming features. Not one. They were consistently rude even though all of the problems that arose were through the fault of the agency. I would strongly discourage anyone from using their services in the future.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 16,2012
Feb 16,2012
3
people found
this helpful
this helpful
Pat Robson & Co have been and continue to be admirable landlords, the viewing, renting and moving in process was smooth and professional throughout. Any maintenance issues I have raised have been attended to promptly - usually within the week.
The only point of criticism I ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 28,2011
Dec 28,2011
8
people found
this helpful
this helpful
DO NOT GO WITH THIS LETTING AGENTS!!!!
I have nothing but negatives to say about this company- they do not perform any 'maintenance' as they claim they do due to the large estate agency fees you pay when moving in, they do not return calls ...
read full review
read full review
What agent could do to change your mind?
Completely change their attitude, new staff, new business sentiment, stop being appalling!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 03,2011
Sep 03,2011
8
people found
this helpful
this helpful
The most frustrating estate agents. They don't know how to run a good company. They treat you like shit, take every penny they can from you and treat you like you mean nothing. The staff are unfriendly and don't return calls. Avoid at all costs...
read full review
read full review
What agent could do to change your mind?
Be helpfulAttached Filesnbsp;
Was this helpful?
Yes
Yes
Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy
Last updated on 04/06/2019, 11:25 AM by Pat Robson & CoPending
Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT
Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT
Unpaid Rent
Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoLost Key(s) or other Security Device(s)
Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoPending
Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT
Last updated on 04/06/2019, 11:30 AM by Pat Robson & CoOverall Fees
Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.
Last updated on 04/06/2019, 11:31 AM by Pat Robson & CoKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:40 AM 04/06/2019 by Laura
Best Letting Agent in NE2 
