100% lettings valuation accuracy
83% lettings fee satisfaction
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Latest Reviews
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31st May 2024
reviewed by 'Laura'
31st May 2024
reviewed by 'Ashleigh'
19th Feb 2024
reviewed by 'Scott'
19th Dec 2023
reviewed by 'Ashley'
18th Dec 2023
reviewed by 'Maja'
18th Dec 2023
reviewed by 'Maja'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 83% | £312 | £3,328 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 153 | 43 | 30 | 0 | 12 | 0 | 9 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Feb 21,2018
Feb 21,2018
0
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Pat Robson have been fantastic. We moved into our apartment a couple of months ago, and it was a very smooth transition. The communication has been top draw, and the apartment itself has not let us down. The company were very open for any enquires....
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Comment on agent fees
Good.
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Feb 02,2018
Feb 02,2018
0
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Really good service from both Laura and the whole company, everything we asked for was done quickly and efficiently. Enjoyed our time with them, would highly recommend....
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Comment on agent fees
In line with all others, not too high.
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Feb 02,2018
Feb 02,2018
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Brilliant from the start, always quick responses and solutions to any issues we had, and was efficient and professional upon check out, releasing our deposit within a matter of a couple of days, would highly recommend as a great property manager. Never had any problems ...
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Comment on agent fees
Reasonable, in line with all others in the area.
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Nov 10,2017
Nov 10,2017
0
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Maura was brilliant keeping us informed all through the process and ensuring we met our 7 week completion deadline. Pat Robsons will definitely be our first choice in future....
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Oct 12,2017
Oct 12,2017
1
people found
this helpful
this helpful
I rented a room in Durham for writing up my PhD thesis. They showed me the room and then send me the contract with docusign. During the tenancy the management of the property was excellent. They answered to emails and requests really fast. They do ...
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Sep 18,2017
Sep 18,2017
0
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I was very impressed with Laura and her efficiency and responsiveness. I was initially sceptical of Pat Robson and their reputation for taking Students for a ride on occasions. Laura completely dispelled this and I would genuinely recommend her to anyone who asked...
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Comment on agent fees
Fine
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Sep 15,2017
Sep 15,2017
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Laura was very efficient and helpful. Dealt to complaints quickly. Check in was conducted very well.
All questions or queries were sorted...
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Comment on agent fees
Quite high
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Sep 14,2017
Sep 14,2017
0
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Very efficient service for student rental. Move in and move out days were done fairly and quickly. Any issues throughout the year were dealt with appropriately. No complaints....
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Comment on agent fees
Slightly high agency fees but paid for a good property manager who communicated well.
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Sep 11,2017
Sep 11,2017
0
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Laura was an excellent landlord for us, if we had any issues she would go out of her way to fix the problem. Additionally she was very organised as we were always kept aware of any maintenance and deadlines regarding the property. All information was ...
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Comment on agent fees
Good, very reasonable for the service we received.
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Sep 11,2017
Sep 11,2017
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Pat Robson were really good, Laura was especially helpful and replaced anything I needed really quickly. She was great overall, would also note that she made it a quick and efficient check out!...
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Comment on agent fees
Fine, got a lot of our deposit back.
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Sep 11,2017
Sep 11,2017
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Got back to us in a prompt manner and helped us with all our queries quickly.
Was very helpful throughout and had no troubles whatsoever. She was very polite and friendly whenever we met her....
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Comment on agent fees
I don't think agent's fees are necessary
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May 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Sep 09,2017
Sep 09,2017
0
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Harley has demonstrated a high standard of professionalism. She has made the rental process efficient and smooth, and has responded to and resolved my questions quickly.
Harley is courteous and an asset to Pat Robson, and I would highly recommend both Harley and Pat Robson ...
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Comment on agent fees
The agents fees we reasonable and in line with what I expect to be charged.
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Sep 06,2017
Sep 06,2017
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No complaints. Very helpful and listened to what we were looking for. Very friendly and always kept us in the loop with regular updates. Replied to our queries promptly....
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Comment on agent fees
--
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Aug 29,2017
Aug 29,2017
0
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I have been a continuous client of Pat Robson & Co for over 20 years.
During this period, the company, acting both as letting agent and sales consultant has been consistently first class.
As a client who resides outside the U.K. peace of mind regarding my ...
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Comment on agent fees
Fees - GOOD
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Aug 01,2017
Aug 01,2017
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I've spent the last year living in a flat rented through Pat Robson and have been very happy with the service. The check in process was quick but thorough and check out was equally simple and fair with regards to charges to the deposit (I ...
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Comment on agent fees
Tricky to find agents who don't charge some sort of fee but I can't have any complaints after enjoying a hassle-free tenancy.
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Jul 31,2017
Jul 31,2017
1
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We had been with Pat Robson for two years before we decided to move further from city centre, which is the reason for us eventually changing estate agents. In the initial stages, the sales and lettings team were brilliant, showing us multiple properties within our ...
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Comment on agent fees
The fees are reasonable based on research about other agencies; the service definitely matches the cost.
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Jul 24,2017
Jul 24,2017
3
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Firstly, I would give 0 stars if that was an option. Pat Robson are by a country mile the worst letting agents I have ever come across in my life.
When arriving, the flat had crumbs all over the counters and dust everywhere - how it ...
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Comment on agent fees
What you can expect from a company like this.
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Due to the limited information provided unfortunately we are unable to match your details on our database. Please can you contact me via e-mail at [email protected] with further details on the issues raised I will strive to respond to you as soon as possib ...
Jul 19,2017
Jul 19,2017
0
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Overall Pat Robson have been a perfectly good estate agent to deal with. At issues with the property have been seat with in good time and they've been a helpful link to our landlord. Brian on check out was great help and I'd recommend him ...
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Comment on agent fees
Reasonable.
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 17,2017
Jul 17,2017
0
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Quick response from January. September to December was many issues. On the whole Laura was excellent and attentive. The house when we moved in was not great and needs a lot of renovation. But she was very kind and always polite. Laura was the silver ...
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Comment on agent fees
Bad for the standard of the house and having no electric in one side of the kitchen for half a year. A discount should have been provided.
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review. Unfortunately some maintenance issues are beyond our control and do take longer to resolve, however we do strive to attend to resolve issues as quickly as possible. We hope that you would consider using us again in the future and thank you for your feedback. ...
Jul 17,2017
Jul 17,2017
0
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Laura offered a really good service to us even though we had a number of problems with the property. Laura always was in contact with us as soon as we made contact with her which I was very impressed with....
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Comment on agent fees
Good
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Jul 14,2017
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Laura has been super quick in responding to emails and always really helpful and quick in getting maintenance sorted - even at awkward times of the week...
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Comment on agent fees
Fees higher than other places
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Jul 14,2017
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Laura has been the property manager for myself and 5 friends in our student accommodation for the year 2016/17. She has been extremely contactable throughout the tenancy and very quick to respond to maintenance issues (e.g broken back door, faulty dishwasher, faulty boiler - addressed within ...
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Comment on agent fees
Although the service we received was excellent, I feel the agency fees for Pat Robson as a whole could be lower.
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Jul 14,2017
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Jacki helped us whenever she could and was always friendly when asking for help. One thing I was disappointed in was not being told about the building work behind us going on all year before moving in. This isn't Jackis fault, but the company as ...
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 13,2017
Jul 13,2017
0
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Very friendly and approachable, emails were answered quickly which is really wonderful.
Any problems we had throughout our tenancy were quickly resolved without any issues....
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Comment on agent fees
Agency fees were reasonable
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Jul 25, 2017
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Jul 12,2017
Jul 12,2017
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Laura was a kind and friendly property manager for us throughout the last year. I'd heard horror stories about property managers ignoring maintenance requests etc but I've certainly not had that experience. Laura replied to emails promptly and politely, and always sorted any issues we ...
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Jul 25, 2017
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Jul 12,2017
Jul 12,2017
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Overall i'm happy with how the property was managed, good communication between manager and tenants. Any problems were sorted as quickly as possible....
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Comment on agent fees
good
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Jul 25, 2017
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Jul 11,2017
Jul 11,2017
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Pat Robson were good and reliable agents, whatever problems occurred with the house they were quick to sort out and help us out with. Laura was very helpful throughout our tenancy....
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Jul 25, 2017
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Jul 11,2017
Jul 11,2017
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Both Danielle and Laura have been very helpful, quick to answer to email and easy to converse with. They helped my move out to be as smooth as possible and have always helped during the tenancy....
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Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 07,2017
Jul 07,2017
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Helpful throughout the year, responding to any issues experienced quickly. Approachable property managers and reasonable rents. Would recommend, thank you....
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Comment on agent fees
The fees were reasonable for the area.
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Jul 25, 2017
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Jul 04,2017
Jul 04,2017
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Pat Robson have been fantastic with their student letting service. Laura Young (our property manager) has provided us with a reliable and excellent customer service experience over the past 10 months - anything we needed doing within the property was sorted promptly; on the day or ...
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Comment on agent fees
Fees were reasonable, not the cheapest but definitley not the most expensive.
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Jul 25, 2017
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Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy
Last updated on 04/06/2019, 11:25 AM by Pat Robson & CoPending
Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT
Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT
Unpaid Rent
Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoLost Key(s) or other Security Device(s)
Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoPending
Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT
Last updated on 04/06/2019, 11:30 AM by Pat Robson & CoOverall Fees
Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.
Last updated on 04/06/2019, 11:31 AM by Pat Robson & CoKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:40 AM 04/06/2019 by Laura
Best Letting Agent in NE2 
