100% lettings valuation accuracy
83% lettings fee satisfaction
No company information
Latest Reviews
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31st May 2024
reviewed by 'Laura'
31st May 2024
reviewed by 'Ashleigh'
19th Feb 2024
reviewed by 'Scott'
19th Dec 2023
reviewed by 'Ashley'
18th Dec 2023
reviewed by 'Maja'
18th Dec 2023
reviewed by 'Maja'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 83% | £312 | £3,328 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 153 | 43 | 30 | 0 | 12 | 0 | 9 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 01,2019
Oct 01,2019
0
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I've moved in as of recent and any issues we've had so far with the house have been rectified either on the day or as soon as possible. Any time me or any of my house mates have emailed Pat Robson Laura has responded instantly ...
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Sep 18,2019
Sep 18,2019
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Great customer service especially Beth White, she was fantastic. Such a lovely girl who gets the job done. She helped me get the flat I wanted and was so helpful/ professional....
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Sep 16,2019
Sep 16,2019
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All round superb. They couldn't help me enough. Sorted everything quickly and professionally. Made my move so much easier. I can't thank Beth and everyone at Pat Robson enough....
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Sep 07,2019
Sep 07,2019
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Nice cooperation, quick to response and professional dealing from Amy Rodgers from Pat Robson & CO, having an excellent technical process in completing procedures such as contract signing, payment etc....
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Sep 04,2019
Sep 04,2019
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I was positively impressed by this agency from the first email exchange: staff was really helpful with me asking advice on how to plan my viewings, since I was living in Italy and needed to find a flat during a very short stay in Newcastle. ...
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Aug 28,2019
Aug 28,2019
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Super friendly, helpful and sweet. An absolute pleasure to work with. Responded to all issues immediately, went above and beyond....
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Aug 23,2019
Aug 23,2019
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Laura from Pat Robson & Co was always incredibly efficient and professional when dealing with any and all of my queries and concerns. She was reassuring when there was an issue with a neighbour threatening to damage my car, and stepped in to rectify the situation....
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Jul 10,2019
Jul 10,2019
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Pat Robson managed my last two tenancy agreements in Newcastle. I had in general a very good experience with them: their staff is diligent, helpful and quite friendly.
They helped me find a very nice apartment in a lovely central location such as Jesmond, guided ...
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Jul 31, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jul 10,2019
Jul 10,2019
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We had a wonderful exprience with Pat Robson, very helpful and efficient. We were in a complex situation where a move was urgent due to construction issues with our own property and they were very helpful with providing sometimes up to 5/6 viewings a week! One ...
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Jul 31, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jul 03,2019
Jul 03,2019
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Any issues in the property were resolved very quickly and emails were responded to straight away. Very good estate agency. Would use them again....
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Jul 31, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jul 03,2019
Jul 03,2019
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Everything with Pat Robson was easy. Any queries or complaints were quickly resolved and our property manager was really helpful, emailing often to let us know any important information. Move-in and move-out were simple and convenient, and done on our terms....
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Jul 31, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jun 24,2019
Jun 24,2019
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Tenant Finder Service - Students. Pat Robson has found students for my property in Jesmond for the last 2 years. The process has been seamless and communication prompt and efficient with those in the office....
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Jul 31, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jun 05,2019
Jun 05,2019
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Altogether I lived 1 year in the apartment in Jesmond (Newcastle upon Tyne). Both the searching and the arrangement of the apartment by the staff of Pat Robson was very pleasant. I was mostly looked after by Laura (Office Jesmond), who did a fantastic job. She ...
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Jun 05, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jun 05,2019
Jun 05,2019
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Maura was most helpful in assisting us with the process of viewing, applying and completing the tenancy agreement for our new flat in Newcastle. We had a few questions along the way and Maura was happy to assist with any of our queries. Thanks again....
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Jun 05, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
May 13,2019
May 13,2019
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Pat Robson took over management of the flat we were renting midway through our tenancy. Whenever we had any issues or questions the property manager, Paula, was quick to respond and helpful. We were grateful for a professional, friendly and unobtrusive service....
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May 20, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Apr 03,2019
Apr 03,2019
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Great customer care, always follows up and made sure I knew what was happening with the sale. When things got complicated she helped sort them out. Really happy with the Pat Robson & Co in general - I've rented from them, bought my flat with their ...
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Comment on agent fees
Good, fair
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May 20, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Mar 21,2019
Mar 21,2019
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My experience with Pat Robson has just been for 18 months. I must say that until the launch of the internet fault web portal, it was very easy to get hold of our property manager and solve the little issues. I feel that dealing and speaking ...
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Comment on agent fees
I cannot comment since Pat Robson took over the property from another agency, hence we did not pay any fees to Pat Robson.
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Apr 05, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Mar 04,2019
Mar 04,2019
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Laura is a very good property manager and giving prompt reply during my stay. It was a good experience to rent a house from Patrobson....
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Mar 04, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Mar 01,2019
Mar 01,2019
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Pat Robson have made my tenancy very smooth and hassle free. Very quick responding to emails and any maintenance issue is always quickly resolved. I have always had problems with other agency specially getting the deposit back but I had such a smooth departure and ...
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Comment on agent fees
Good
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Mar 04, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jan 19,2019
Jan 19,2019
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Tim was brilliant from start to finish. He was quick to respond with any queries that we had and was consistently updating us throughout the sale. He worked hard and it felt as though he was checking on the progress daily. We got the impression ...
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Comment on agent fees
I think these agents are worth every penny for the service they provide.
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Mar 01, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jan 16,2019
Jan 16,2019
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As we had our second baby recently, we had to move out into a bigger place. We really enjoyed the stay here. Appreciate Laura's help during our stay, who is an Angel Saver to us.
I do feel Laura's help there when I need her ...
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Comment on agent fees
Good. It deserves.
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Jan 16, 2019
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Jan 03,2019
Jan 03,2019
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Laura has been a great property manager - timely communications, and quickly resolving issues with maintenance. Thank you for being so responsive and helpful at all times!...
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Jan 16, 2019
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Dec 20,2018
Dec 20,2018
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Laura was comfortably the best agent I've ever had over many years of renting. There were several issues with the property early on and she sorted it promptly and efficiently. Anything that cropped up later on Laura always dealt with very professionally and thoughtfully. Email ...
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Jan 16, 2019
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Dec 20,2018
Dec 20,2018
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A positive experience in which both the agent and property manager were very professional and knowledgeable about the property.
The following are some more words to meet the arbitrary 20 word limit!...
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Comment on agent fees
The fees are reasonable relative to the service provided.
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Jan 16, 2019
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Dec 13,2018
Dec 13,2018
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Extremely helpful throughout the whole process. From the first phone call asking to view the property all the way through to moving in. Friendly and professional, not one fault. Thank you again....
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Comment on agent fees
Good.
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Jan 16, 2019
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Nov 01,2018
Nov 01,2018
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Excellent service, quick and easy to move in, would definitely use again for next year and no issues so far...
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good
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Jan 16, 2019
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Oct 09,2018
Oct 09,2018
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Tim was the estate agent for the vendors of a couple of properties I looked at including one I bought. While he obviously represented the interests of the sellers, I thought he presented the houses I was interested in without hype. I was particularly impressed ...
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No comment
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Oct 10, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Oct 07,2018
Oct 07,2018
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I can recommend Pat Robson to anyone that wishes to sell or purchase a home. The service you receive goes over and beyond. My solicitor also commented on how she had never known an estate agents to keep everyone in the chain updated weekly and ...
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Comment on agent fees
I thought the fees were very reasonable
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Oct 10, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Oct 02,2018
Oct 02,2018
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Pat Robson were very professional and helpful in all ways. Any issues we had were solved quickly and efficiently by Laura....
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Comment on agent fees
Reasonable fees
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Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Sep 27,2018
Sep 27,2018
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Pat Robson & Co have been wonderful whilst we moved in. Laura tended to all our queries and issues without delay in a lovely manner. The online reporting of maintenance repair is a handy addition that we had not had the pleasure of before, too!...
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Comment on agent fees
Not so great. Very high compared to others we have had over the last few years.
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Oct 03, 2018
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Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy
Last updated on 04/06/2019, 11:25 AM by Pat Robson & CoPending
Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT
Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT
Unpaid Rent
Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoLost Key(s) or other Security Device(s)
Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoPending
Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT
Last updated on 04/06/2019, 11:30 AM by Pat Robson & CoOverall Fees
Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.
Last updated on 04/06/2019, 11:31 AM by Pat Robson & CoKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:40 AM 04/06/2019 by Laura
Best Letting Agent in NE2 
