100% lettings valuation accuracy
83% lettings fee satisfaction
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Latest Reviews
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31st May 2024
reviewed by 'Laura'
31st May 2024
reviewed by 'Ashleigh'
19th Feb 2024
reviewed by 'Scott'
19th Dec 2023
reviewed by 'Ashley'
18th Dec 2023
reviewed by 'Maja'
18th Dec 2023
reviewed by 'Maja'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 83% | £312 | £3,328 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 153 | 43 | 30 | 0 | 12 | 0 | 9 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 12,2022
Jan 12,2022
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We have been with Pat Robson - Jesmond for a number of years, renting a property in the area. We had a very good experience from flat viewing to end of tenancy. Excellent property management, very easy to contact people and get help. All staff ...
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May 30, 2022
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Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated!
We look forward to working with you again in the future. ...
Oct 13,2021
Oct 13,2021
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Anthony was so helpful and supportive when I was dealing with a difficult dispute with Northumbrian Water. It made the whole situation much easier to deal with and he was really fast and responsive over the matter....
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Oct 06,2021
Oct 06,2021
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Been with Pat Robson for 4 years now in 2 separate properties. Always helpful and responsive and have provided great service every time. Having Brian as my property manager was great and he always provided quick and simple solutions to day to day issues and solved them ...
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Aug 20,2021
Aug 20,2021
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Purchase of a flat with Pat Robson.
Tom and Amy very helpfully throughout the transaction. Helped solve the problems raised during the purchase to achieve a satisfactory outcome....
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Jun 06,2021
Jun 06,2021
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Faultless from the start. Communication was second to none, their Sales Progressor (which is the first time I’ve come across this role when selling a property) was invaluable and made the whole process so much easier. Pat Robson delivered on the sale and I ...
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Jun 08, 2021
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Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
May 25,2021
May 25,2021
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As tenants of 6 years we have had a very positive experience with Pat Robson. Communication has been excellent, and all the staff we have dealt with have been helpful, friendly and professional....
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Jun 08, 2021
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Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
May 24,2021
May 24,2021
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Really positive experience - Tom kept me updated (even when nothing was moving through no fault of their own) and I would completely recommend. They responded to every enquiry I had quickly and gave advice when needed....
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Jun 08, 2021
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Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
May 18,2021
May 18,2021
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Following the successful completion of our house sale, we would like to record our sincere thanks to everyone at Pat Robson associated with handling the survey, information, marketing, support and feedback during all stages of the process.
We were extremely impressed with the overall package ...
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May 21, 2021
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Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
May 05,2021
May 05,2021
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Very helpful and polite, the service is great, very responsive, and able to understand our needs and concerns, viewings were arranged in a quick manner....
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May 07, 2021
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Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 25,2021
Apr 25,2021
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I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition!
I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how ...
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Apr 27, 2021
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Hello Connor. Further to above we have now sent you photographic evidence of the reasons why these claims have been made, and your Property Manager is in contact with you directly. If you do not agree with the charges then please utilise the deposit schemes free arbitration service. Thank you. ...
Apr 23,2021
Apr 23,2021
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Pat Robson have been absolutely astounding throughout our recent sale, particularly Tim and Tom who have offered constant support throughout. We were really happy with the marketing for our property and Pat Robspn helped us massively with the viewings making our lives a lot easier. ...
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Apr 28, 2021
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Apr 06,2021
Apr 06,2021
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Jo Graham took over the management of my property for the last phase before I sold it. She couldn't have done more to help, finding contractors & getting costs for pre-sale jobs that I could not arrange from distance.
Her communication was great, she kept me ...
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Apr 28, 2021
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Feb 01,2021
Feb 01,2021
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I couldn't have chosen a better agent. The whole team was very professional and very helpful. I would 100% recommend Pat Robson....
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Apr 28, 2021
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Jan 25,2021
Jan 25,2021
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Hideous company to do business with .....couldn't care less what the condition of their properties is just so long as they had their cut.....slum landlords for students!...
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Dec 03,2020
Dec 03,2020
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My experience of selling a property with Pat Robson & Co has been 100% positive. The agent was genuinely interested in the house itself, and had a very good understanding of its value, its character, and how it could best be marketed. Very highly recommended....
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Dec 01,2020
Dec 01,2020
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I have had a really good experience buying a house with Pat Robson & Co. Tim Nixon was extremely helpful, knowledgable and responded promptly to all queries. Very professional service....
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Nov 20,2020
Nov 20,2020
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Great experience renting with Pat Robson.
From the first viewing they were very efficient and friendly. Whilst in the property they were quick to respond to any issues and they’ve been really helpful with the whole process....
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Nov 20, 2020
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Nov 07,2020
Nov 07,2020
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Having tried to sell my flat since my retirement in 2015, I've used 3 previous estate agents in the local area. After a period of letting I decided to instruct PatRobson, and was delighted to have done so. Their determined professional attitude to the sale was very ...
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Nov 20, 2020
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Nov 07,2020
Nov 07,2020
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I recently moved to Newcastle from the US. I dealt with a number of letter agencies - many of whom were unhelpful and disorganized. Pat Robson was several steps above the rest - in a league of their own.
They were quick to respond, helpful ...
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Nov 20, 2020
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Nov 03,2020
Nov 03,2020
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Excellent service!!!
Pat Robson and Co. provided excellent service, beyond duty. I really recommend their services. They helped me to get a fantastic flat to rent in less than two days....
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Nov 20, 2020
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Oct 31,2020
Oct 31,2020
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If you must use this agency, take dated photos of everything when you move in, and I mean everything. Otherwise, they will charge you £386 for a professional clean with a company they use routinely every year.
We were four 4th year girls who are non-drinkers, ...
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Oct 27,2020
Oct 27,2020
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Pat Robson: The worst agents in the North East. Hire at your own risk!!!
Do not hire Pat Robson! They are the most dishonest and unprofessional agents in the North East. Quoting a review from another site from 2017: "these ‘people’ (aka people working at Pat ...
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Sep 15,2020
Sep 15,2020
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Didn't use them directly but they were the agent for the person I was buying from. Katherine always kept me in the loop and tried to speed things along where ever possible. Would recommend from my personal experience with them regarding buying a property...
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Nov 20, 2020
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Sep 07,2020
Sep 07,2020
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The photography and marketing of the property was excellent, and I was really impressed with the way Tim Nixon initially assessed the property and seemed in tune with it. I felt Pat Robson presented it in a really effective way.
Trying to sell a property ...
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Nov 20, 2020
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Sep 07,2020
Sep 07,2020
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None of the usual issues or stresses of renting. Moving in/out process was very easy, and any problems we had were dealt with very efficiently by our contact. We reported a broken cooker at 6pm which was replaced before we got home the next ...
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Sep 04,2020
Sep 04,2020
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We had a really good experience purchasing our property with Katherine at Pat Robson. We were kept up to date with timely responses and great communication. We felt she went the extra mile to push things through quickly and provided a great service. Would highly ...
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Aug 24,2020
Aug 24,2020
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This was a very good property provider. Our property manager was always helpful and and issues were always resolved quickly and easily....
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Aug 24,2020
Aug 24,2020
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Pat Robson were always very responsive and prompt to any issues we had during our tenancy. The staff were also quick at replying to emails and friendly when visiting the property for routine checks....
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Aug 05,2020
Aug 05,2020
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Excellent service from beginning to end. Sarah from Pat Robson & co Ltd. has been absolutely amazing with her Fantastic communication throughout my renting process....
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Aug 01,2020
Aug 01,2020
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Slick service. Professional, transparent communication with tenants at all times. Didn't really have any problems and would use again. Queries were addressed promptly and concisely....
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Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy
Last updated on 04/06/2019, 11:25 AM by Pat Robson & CoPending
Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT
Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT
Unpaid Rent
Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoLost Key(s) or other Security Device(s)
Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.
Last updated on 04/06/2019, 11:28 AM by Pat Robson & CoPending
Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT
Last updated on 04/06/2019, 11:30 AM by Pat Robson & CoOverall Fees
Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.
Last updated on 04/06/2019, 11:31 AM by Pat Robson & CoKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:40 AM 04/06/2019 by Laura
Best Letting Agent in NE2 
