Parks Residential Ltd
3.6/5, 55 reviews
65% recommended
73% lettings valuation accuracy
75% lettings fee satisfaction
Parks Residential is Brighton & Hove's leading independent ARLA regulated Letting Agent. We specialise in residential lettings; homing professional tenants, and providing premium services for landlords.Parks are unique, a specialist letting agent with intimate local knowledge. We provide an independent tailored service, supported by the structure and consistency of a ... show more Parks Residential is Brighton & Hove's leading independent ARLA regulated Letting Agent. We specialise in residential lettings; homing professional tenants, and providing premium services for landlords.

Parks are unique, a specialist letting agent with intimate local knowledge. We provide an independent tailored service, supported by the structure and consistency of a corporate organisation.

We understand the value of relationships; working with people is the foundation of our success. Our diligence and exceptional service has rewarded us with loyalty. From supporting the growth of portfolio landlords, to still serving landlords to date since the 1990s.

In choosing Parks to help you fully maximise your property investment, you can be assured of transparency and professionalism. We've taken our expertise and created a way of working that is supported with robust process and pro-active communication. As a team we are consistent in delivering the highest standards of quality and integrity, it's the Parks way.

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Latest Reviews

 View all Reviews 55
16th Oct 2024
reviewed by 'Kate'
“Awful. Rang to enquire about a property. Kay sounded half asleep, didn't give her name clearly and didn't bother with ......”
28th Jun 2023
reviewed by 'Kevan Smith'
“Awful experience. One of the worst experiences of my life renting through Parks.This company does not represent the interest ......”
11th Oct 2022
reviewed by 'Awais Afridi'
“Avoid parks lettings at all cost they have soft spoken but incompetent fraudulent agents if you don’t offer to ......”
23rd Jul 2021
reviewed by 'Spyros'
“I called to book a viewing for one of their properties which we were very interested. They advised me to ......”
13th Mar 2021
reviewed by 'Maddy'
“AVOID, AVOID, AVOIDParks Residential are shambolic. They front their business with smooth-talking agents who can't do enough for you BUT ......”
4th Sep 2020
reviewed by 'Cyril'
“Excellent smooth transition. Very grateful for Tom's' help He was able to secure the property for me quickly as he ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 73% 75% £450 £2,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 21 15 0 0 0 0 5 4
Areas covered
  • BN1
  • Brighton
  • BN2
  • Hove
  • BN3
Address

107 Queens Road
Brighton
East Sussex
BN1 3XF
01273 202089

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 10:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:30
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TDS SAGEagent
Rankings
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Estate agents
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Latest Properties

No Properties

“I deal with parks on a day to day basis ......”

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May 02,2017
Minithumbup
By: 'Allsparks'
May 02,2017
0 people found
this helpful
I deal with parks on a day to day basis as they use me for electrical work needed on their propertys. Becky one of the property managers is always there to help me with anything i need even if it is just for keys she ...
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“I rented a property through Parks more than 3 years ago ......”

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Apr 30,2017
Minithumbup
By: 'Laura'
Apr 30,2017
0 people found
this helpful
I rented a property through Parks more than 3 years ago and I have been very happy with how the team has managed the tenancy. As a tenant I have always the support that I needed from the team. Well done! Thanks...
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“We have used Parks to manage two properties over the ......”

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Apr 29,2017
Minithumbup
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Antony
By: 'Jo'
Apr 29,2017
0 people found
this helpful
We have used Parks to manage two properties over the last five years. Their systems and procedures have improved over time and we are happy with their service. They are always professional and helpful and quick to take action if needed . We have dealings with ...
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Comment on agent fees
Good
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“I have used Parks lettings to manage my properties for ......”

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Apr 29,2017
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Antony
By: 'David'
Apr 29,2017
0 people found
this helpful
I have used Parks lettings to manage my properties for some time now and would highly recommend then. I trust them to give an accurate view of the market on change of tenancy, on dealing with Antony. My property manager Rebecca is also very efficient ...
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Comment on agent fees
Good Value
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By: Parks
Jun 09, 2017
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Thank you for the great feedback David, we appreciate that you've taken the time to leave us a five star review. ...

“I have been in a customer facing roll for over 20 ......”

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Apr 29,2017
Minithumbup
By: 'Paul'
Apr 29,2017
0 people found
this helpful
I have been in a customer facing roll for over 20 years and the folllowing staff members are a credit to Parks, Becky, James, Frankie and Louise. Excellent customer skills...
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By: Parks
Jun 09, 2017
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Thank you for this fantastic review Paul, and for crediting the staff members who have given you great service. ...

“I have always found the team at Parks polite, helpful ......”

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Apr 28,2017
Minithumbup
By: 'Martin'
Apr 28,2017
0 people found
this helpful
I have always found the team at Parks polite, helpful and very knowledgeable about all the properties they manage and would recommend them to anyone looking to rent a property within the area....
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By: Parks
Jun 09, 2017
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Thank you for taking the time to leave us this great five star rating Martin, very appreciated. ...

“Very nice service, on time and knowledgeable. Daniel was very ......”

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Apr 28,2017
Minithumbup
By: 'Marleen'
Apr 28,2017
0 people found
this helpful
Very nice service, on time and knowledgeable. Daniel was very helpful and polite!...
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By: Parks
Jun 09, 2017
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Thank you for the five star review Marleen. ...

“Very efficient , very professional, a credit to the industry.Would ......”

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Apr 28,2017
Minithumbup
By: 'Anscombe'
Apr 28,2017
0 people found
this helpful
Very efficient , very professional, a credit to the industry. Would highly recommend. A pleasure to deal with every single time...
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Comment on agent fees
Good
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By: Parks
May 11, 2017
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Thank you for this fantastic five star review, the kind feedback is really appreciated. ...

“Considering we moved CONTINENTS, Parks were an absolute dream to ......”

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Apr 26,2017
Minithumbup
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Lauren
By: 'Kat'
Apr 26,2017
0 people found
this helpful
Considering we moved CONTINENTS, Parks were an absolute dream to deal with and made our massive move go unbelievably smoothly. Emails were answered straight away, they were prepared to call us in Thailand which can't have been cheap, and once we were on the ground ...
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Comment on agent fees
Fees were pretty much what we expected to be honest - it's a business after all, not a charity.
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By: Parks
May 11, 2017
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Thank you for taking the time to give us a five star rating and the great feedback Kat. It's fantastic to see you and your partner are enjoying your experience with us. ...

“We let our property portfolio through Parks Letting agent and ......”

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Apr 21,2017
Minithumbup
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Antony
By: 'Carina'
Apr 21,2017
0 people found
this helpful
We let our property portfolio through Parks Letting agent and have done so for in excess of 10 years. They have never faltered on quality and efficiency of service and we look forward to many more years working with them....
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Comment on agent fees
Good
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By: Parks
May 11, 2017
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Thank you for taking the time to leave us such a kind review Carina, we're delighted to see you've been happy with the service provided throughout your time with us. ...

“Parks Lettings have been managing my property in Brighton since 2011! ......”

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Apr 20,2017
Minithumbup
By: 'Mrs.'
Apr 20,2017
1 people found
this helpful
Parks Lettings have been managing my property in Brighton since 2011! I have been extremely satisfied with their service. Timely notices, advertising, finding tenenants, maintaining the property for quick repairs etc. Has been very helpful both for me and the tenants. All the staff are knowledgable ...
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By: Parks
May 08, 2017
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Thank you for your kind review Mrs Gor, it's fantastic to see your positive experience being shared as a five star review. ...

“Dan was really helpful and helped us students with our ......”

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Apr 01,2017
Minithumbup
By: 'IWD'
Apr 01,2017
1 people found
this helpful
Dan was really helpful and helped us students with our first home when one person we were meant to live with wasn't cooperating, he was under no obligation but still helped us by giving us extra time to get things sorted. Great guy!...
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By: Parks
May 08, 2017
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Thank you for taking the time to leave us a five star review, it's very much appreciated. ...

“Disgusted with how Parks manages situations and with the high ......”

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Feb 02,2017
Minithumbdown
By: 'Flat'
Feb 02,2017
6 people found
this helpful
Disgusted with how Parks manages situations and with the high level of dishonesty in letting a flat under the guise 'Newly Refurbished' when in fact the refurbishment masked a host of structural issues. -Before signing the contract we were told that we are LUCKY because ...
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By: Jay
Jun 27, 2018
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That's totally true as all staff is saying different different thing & it's totally nightmare experience for me which I haven't been through in past. ...

“Our experience with this agency was awful. We rented with ......”

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Jul 17,2016
Minithumbdown
By: 'TM'
Jul 17,2016
3 people found
this helpful
Our experience with this agency was awful. We rented with them for more than 1 year. They are highly unprofessional, inaccurate, absolutely not responding to your requests, took ages to have an email/issue answered/sorted, cheeky (they made us paying fees for a renewal of ...
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What agent could do to change your mind?
Very bad, much higher than others
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Comment on agent fees
Very bad, much higher than others
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“Sharks'n'Cretins would be a more appropriate name for this agency ......”

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Jul 01,2016
Minithumbdown
By: 'stevepurkiss'
Jul 01,2016
3 people found
this helpful
Sharks'n'Cretins would be a more appropriate name for this agency who are willing to continue to collude with some of Brighton's worst landlords on the premise that they only deal with the financial side not the maintenance thus denying all responsibility. IMO any reputable agency ...
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What agent could do to change your mind?
The usual extortionate rate.
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Comment on agent fees
The usual extortionate rate.
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“Very unhappy with the service provided. Nice enough flat but ......”

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Jun 22,2016
Minithumbdown
By: 'EH1989'
Jun 22,2016
2 people found
this helpful
Very unhappy with the service provided. Nice enough flat but issues prior to moving in not addressed. Asked to leave without any explanation. Asked to leave earlier than my notice period but to continue paying rent as landlord wanted to redecorate before new tenant moved ...
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Comment on agent fees
Extortionate.
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“Parks where a great agent from start to finish. Adam ......”

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Sep 27,2014
Minithumbup
By: 'Rachel'
Sep 27,2014
0 people found
this helpful
Parks where a great agent from start to finish. Adam who suggested the property and showed me around was extremely friendly and informative throughout. The agency fee's where one of the cheapest I came across in Brighton and the whole process was stress free and ...
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Comment on agent fees
Cheaper than most and fully explained during the viewing. I knew what it was I was paying for.
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“My partner and I decided to view a fantastically presented ......”

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Aug 22,2014
Minithumbdown
By: 'Tony'
Aug 22,2014
2 people found
this helpful
My partner and I decided to view a fantastically presented flat. It had all the makings of an incredible home. During the viewing, there were issues and the Parks agents assured my partner and I that the gripes we had would be rectified before or ...
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What agent could do to change your mind?
Ella Collins is not capable of distinguishing the smell of cat urine from the smell of damp. This is an incredible problem when the previous tenants had two cats and gravel from the cat box was sill in the flat upon move in. During the viewing, don't believe their smiles and assurances, get everything in writing and MAKE FORMAL REQUESTS! Nothing will get done without them.
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“When viewing the property I was told pets were aloud, ......”

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Aug 18,2014
Minithumbdown
By: 'Spenceev'
Aug 18,2014
2 people found
this helpful
When viewing the property I was told pets were aloud, there was plumbing for a washing machine and that the bathroom floor would have new lilo? put down. upon moving in, none of the above was completed, and there was no plumbing for a washing ...
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What agent could do to change your mind?
Becky was awful she didn't help she would write things down and never follow them up she made little or no attempt to resolve the issue until it came to a head and started effecting the rest of the property and the shop below and even then they didn't get builders in until we had moved out.
Attached Filesnbsp;
Comment on agent fees
the agency does not care about the people they rent to, its shocking how awful my experience has been with them and I would not recommend them to any one as their flats are over priced and they refuse to return your deposit on time.
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“Worst letting agent I've encountered, and no I do not ......”

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Jan 18,2014
Minithumbdown
By: 'Robert'
Jan 18,2014
1 people found
this helpful
Worst letting agent I've encountered, and no I do not say this every time a tenancy expires. In fact, I never encountered any problems with an agency before. Ever. They gave me an incredibly hard time when I moved in, due to the fact that ...
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What agent could do to change your mind?
Keep their promises, listen to my request, perhaps have a 50/50 balance between tenant and landlord- they seem to favour their landlords much more.
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“Parks Lettings are the worst letting agents I have ever ......”

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Dec 17,2013
Minithumbdown
By: 'Very'
Dec 17,2013
2 people found
this helpful
Parks Lettings are the worst letting agents I have ever dealt with, and I have been renting property for a considerable number of years. I do not rent cheap properties. I was assured by the agent who showed me around that the property was unfurnished, ...
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“Parks has been my letting and managing agent for a ......”

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Mar 12,2013
Minithumbup
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Graham
By: 'Erica'
Mar 12,2013
0 people found
this helpful
Parks has been my letting and managing agent for a student property for nearly 20 years. Over this time there have occasionally been "issues" but those have always been promptly and courteously resolved. It is a professional company with very good customer service and I have ...
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“Avoid at all costs to collaborate with these agents, they ......”

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Sep 09,2012
Minithumbdown
By: 'Julia'
Sep 09,2012
6 people found
this helpful
Avoid at all costs to collaborate with these agents, they are absolutely unprofessional!!! I am a single female and years ago I was letting a property through them and I had constantly unannounced visits by various people (agents, gas technicians...) using the keys of the ...
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“...”

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Feb 09,2011
Minithumbdown
By: 'Andy'
Feb 09,2011
1 people found
this helpful
...
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“They have been awful at dealing with the large number ......”

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Nov 16,2009
Minithumbdown
By: 'annoyed'
Nov 16,2009
6 people found
this helpful
They have been awful at dealing with the large number of problems we have had. The house was filthy when we moved in, the shower leaked in to the kitchen (which took them four days to fix, then started leaking again a few weeks later), ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 5:10 PM 26/06/2019 by Louise Mitchell

Awards won by Parks Residential Ltd

Regional Awards won by Parks Residential Ltd

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