100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive ...
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A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Latest Reviews
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a
reviewed by 'Jorge'
Featured Review
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reviewed by 'Roy Chu'
Featured Review
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reviewed by 'Linda L'
Featured Review
a
reviewed by 'Richard Guy'
21st Nov 2024
reviewed by 'Kyle'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £131,000 | £1,635,000 |
| Lettings | 96% | 96% | £730 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 75 | 2 | 200 | 0 | 34 | 1 | 28 | 0 | 13 | 1 |
Areas covered
- TW9
- tw10
- tw1
- sw14
- SW14
- sw13
- SW13
- sw15
- SW15
- sw18
- SW6
- sw6
- SW18
- TW9
- TW10
Address
8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 02,2023
Feb 02,2023
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Excellent service throughout.
We rented a property that they manage for 4 years.
Parkgate team is very professional and approachable. Way better than dealing with a big agency, they offer a more personal approach, always available and willing to solve any issues.
From the tenancy agreement ...
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Featured Review
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Sep 02,2022
Sep 02,2022
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Had the pleasure of dealing with Parkgates as a buyer, in particular the agent assigned to my property Klaudia was excellent and remained professional from start to finish - would strongly recommend...
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Featured Review
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Aug 07,2022
Aug 07,2022
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We've used Parkgate to rent out and manage our flat in Putney for over ten years. They've now sold the flat for us, and their service has been great throughout. Chris and Klaudia have been fab, always ready to answer our questions and manage everything ...
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May 14,2022
May 14,2022
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Chris, Klaudia, and the whole team at Parkgate have been my letting agent for 10 years and have recently handled the sale of the property. Great team, they understand how to deliver a great service & I would really recommend....
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Nov 23,2022
Nov 23,2022
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Great service, attentive and caring professional. 100% punctuality, everything was in time. Maximum attention to our requests and questions. Best recommendations from our side....
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Nov 18,2015
Nov 18,2015
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Both Chris and Harry were very helpful and considerate. We had a few problems left by the outgoing tenants when we moved in that were sorted immediately and without any fuss. Thank you....
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Nov 10,2015
Nov 10,2015
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Susie was very quick to respond to us and answer all of our questions around the let. She was also very honest with any general questions we had and never tried to over or upsell to us while we were looking for a new property ...
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Comment on agent fees
the fees are just to high across the board for the fact that there isn't exactly much work to be done - its as they say money for old rope. deposit required was also 6 weeks which is also a bit steep especially as rents in London are running out of control.
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Nov 07,2015
Nov 07,2015
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Chris and team have managed my property for 2 years and their service has consistently been excellent - professional, courteous and sometimes beyond expectation. Having dealt with a number of estate agents in London and Surrey, Parkgate are a level above. I wouldn't hesitate to recommend ...
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Nov 05,2015
Nov 05,2015
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Thanks Susie! You helped to make our move virtually painless. You managed to get us multiple viewings, which was great, and I think we even managed to be late to both of them... Sorry about that! There were no high-pressure sales tactics, just genuine answers ...
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Nov 03,2015
Nov 03,2015
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Parkgate provide the first genuine property management service that we have experienced. Their response to problems including plumbing and minor structural repairs has been fast, and efficient resulting in high quality work at a reasonable cost to us as owners. They are diligent, helpful and ...
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Oct 26,2015
Oct 26,2015
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Excellent network of professionals to ensure the job gets completed in a timely manner and a reasonable price. I have always been impressed with their consistency in service and cost effectiveness too....
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Comment on agent fees
Very reasonable given their flexibility.
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Oct 24,2015
Oct 24,2015
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Chris was very helpful from the moment we first visited the property. He welcomed us with a smile, without pressuring us. He honestly answered all of our questions during the visit and afterwards, providing prompt information and support as we required. We moved into the ...
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Sep 14,2015
Sep 14,2015
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Excellent and friendly service. This agency is refreshingly low key and one does not feel pressured at all. We came into the Agency just as the flat became available and Susy was most helpful in processing everything quickly. She dealt with minor queries effectively and ...
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Sep 08,2015
Sep 08,2015
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Parkgate Estate Agency have been unbelievable helpful in the process of finding a flat, I would definitely recommend them. Less than a month ago I accepted my first postgrad job, which was great but also meant a great deal of upheaval to move from Yorkshire ...
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Aug 21,2015
Aug 21,2015
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1. When the initial call is connected there was on 2 occasions a reluctance to speak to the customer.
2. A reluctance to to set up viewings.
3. A lack of knowledge relating to properties.
It seemed they did not wish to be bothered by a customer and would ...
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Aug 22, 2015
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(1)
Dear Mr Clydesdale,
My apologies if you have experience poor service from us. As the owner of the business I take these comments very seriously so wondered if you would mind discussing the situation as I need to understand the specifics of the case so this does not happen again. If you are willing to do this I will happily donate £50 to the charity of your choice. My contact details are 020 3758 4433.
Jonathan Mills
Managing Director
Parkgate ...
Jul 17,2015
Jul 17,2015
0
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I generally dread having to engage with estate agents, but my experience working with Susie proved quite the opposite. She managed to negotiate a deal to ensure that I got the home I wanted, and everything got done quickly and smoothly. She acts with integrity ...
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Jun 15,2015
Jun 15,2015
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All members of staff at Parkgate have been helpful and timely in responding to our queries. The contracting and moving in process was conducted efficiently and in a hassle-free manner. Any necessary maintenance work has been performed in a timely manner. Overall very satisfied....
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Comment on agent fees
The fees are very reasonable in comparison with other London-based estate agents. Would definitely recommend Parkgate on this basis,
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Jun 03,2015
Jun 03,2015
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Found Both Chris and Harry to be both professional, efficient and very courteous when dealing with. I would not hesitate to recommend them to anyone looking for a high level of service. Customer care is everything and for these guys it comes second nature. Thanks ...
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Comment on agent fees
Reduced down to 6% which was very helpful
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Apr 29,2015
Apr 29,2015
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Fantastic estate agents, extremely professional and well run. Harry is an absolute dream, we never once felt pressured and he gave us clear and unbiased answers to our questions. In our experience it's very rare to come away from an estate agents feeling positive, but ...
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Comment on agent fees
We were a little over our budget when we viewed this property. We put an offer to Harry and he was able to negotiate this price for us, which we were very happy about.
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Mar 18,2015
Mar 18,2015
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Following a bad experience with another (big) agent in the Putney area we appointed Parkgate to undertake the sale of our two bed garden flat in 2013. Despite a rising market and a good property, our previous agent had failed to secure us a single offer. ...
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Comment on agent fees
Very reasonable
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Mar 18,2015
Mar 18,2015
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Harry helped with the sale - very committed and supporting through the process.
Chris has helped with Lettings - again, very helpful....
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Mar 16,2015
Mar 16,2015
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Excellent service, Definitely Ill recommend this agency to my friends or any person interesting in rent or buy a property, the staff is very helpful and they answer quickly to all my questions! They find the exactly property for me!
Everything was very fast so ...
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Mar 16,2015
Mar 16,2015
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This is the second year that I am renting my flat through parkgate. First time it was Chris Hawkins who rented the place and second time was Harry Douglas . I found both of them very efficient and professional and felt relax to liaise my concerns ...
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Jan 26,2015
Jan 26,2015
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Excellent professional service. Nothing was too much trouble for Chris. He was always available when I need to talk or be reassured about certain issues throughout the transaction which went smoothly thanks to his Input.
I would not hesitate to use this company again and ...
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Comment on agent fees
I must admit I thought wed agreed a lesser fee but as I couldnt be sure I didnt dispute this.
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Jan 25,2015
Jan 25,2015
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Selling a property can be stressful.This is now the fourth property we have sold and by far the easiest.We do not live in the UK so had to rely on Parkgate far more than would be expected.No problem was too small.They ...
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Jan 17,2015
Jan 17,2015
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Absolutely first-class job from Susie. I spotted the property online on the day I was due to leave for Christmas, and she quickly arranged a viewing for me a couple of hours later. All the way from there until I moved in there was good, ...
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Jan 14,2015
Jan 14,2015
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Chris's approach was professional, and relaxed, putting me at ease with what was, previous to our meeting, in my mind a daunting task.
Excellent communication in the 6 months since, has led to my decision to continue using Parkgate....
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Jan 07,2015
Jan 07,2015
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A very professional, friendly and efficient team. Harry in particular provided us with an excellent service and made the whole moving process very straight forward, easy and pleasant. He was quick to respond to any queries, and made sure any issues we had were resolved ...
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Jan 05,2015
Jan 05,2015
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Matthew was very proactive, professional and kept us up to date at all times during the negotiations. He was also very flexible with appointments. Susie ensured the process post negotiations went through seamlessly and handled all of our queries and requests very professionally and in ...
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Dec 16,2014
Dec 16,2014
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Kind, Patient, Professional. For looking for a property in London could be hard and terrifying. Parkgate makes everything so easy and reliable, after I viewed and negotiated 17 properties with other agents. Now, my girl friend and I can have a warm and lovely Christmas....
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Nov 25,2014
Nov 25,2014
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Thanks for all your Suzie. Professional, approachable and efficient. We a quick and worry free move. All the best in the future....
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Comment on agent fees
‚£180 each for admin fees ‚£140 for inventory
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Nov 18,2014
Nov 18,2014
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I am pleased to say that I was provided with a really good and sufficient service from Parkgate Estate Agency, particularly from Susie Hart.
She was really friendly and helpful, in giving a sincere opinion regarding the property and trying to negotiate an offer/deal ...
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Nov 07,2014
Nov 07,2014
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I asked several local estate agents to value our property and offer their services. I chose Parkgate in Putney because Chris Hawkins showed a passion for the house and the local area which I felt would be conveyed to prospective buyers. In comparison I felt ...
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Nov 04,2014
Nov 04,2014
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All the family was very happy with the whole service from Parkgate, They has been fantastic and the whole process went smoothly, with smiles and kindness. So easy !
Many thanks...
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Oct 24,2014
Oct 24,2014
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Coming from England and desperately trying to fulfil my core values and instinct to complain, I realised I had come to a road block when dealing with Chris at Parkgate. He provided a faultless, streamline service which restored my faith in Estate/Letting Agents. Before ...
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Chris
(94)
Susie
(49)
Klaudia
(37)
Jonathan Mills
(28)
Daisy Rath
Marc
(3)
Property Manager
Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i
Tenant Fees
Overall Fees
£0 (inc. VAT), Pay UpfrontRelevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments
Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:57 PM 09/08/2024 by allAgents
Best Estate Agent in Richmond 
