100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive ...
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A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Latest Reviews
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a
reviewed by 'Jorge'
Featured Review
a
reviewed by 'Roy Chu'
Featured Review
a
reviewed by 'Linda L'
Featured Review
a
reviewed by 'Richard Guy'
21st Nov 2024
reviewed by 'Kyle'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £131,000 | £1,635,000 |
| Lettings | 96% | 96% | £730 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 75 | 2 | 200 | 0 | 34 | 1 | 28 | 0 | 13 | 1 |
Areas covered
- TW9
- tw10
- tw1
- sw14
- SW14
- sw13
- SW13
- sw15
- SW15
- sw18
- SW6
- sw6
- SW18
- TW9
- TW10
Address
8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Images & Videos
Featured Review
a
Feb 02,2023
Feb 02,2023
0
people found
this helpful
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Excellent service throughout.
We rented a property that they manage for 4 years.
Parkgate team is very professional and approachable. Way better than dealing with a big agency, they offer a more personal approach, always available and willing to solve any issues.
From the tenancy agreement ...
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Featured Review
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Sep 02,2022
Sep 02,2022
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Had the pleasure of dealing with Parkgates as a buyer, in particular the agent assigned to my property Klaudia was excellent and remained professional from start to finish - would strongly recommend...
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Featured Review
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Aug 07,2022
Aug 07,2022
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We've used Parkgate to rent out and manage our flat in Putney for over ten years. They've now sold the flat for us, and their service has been great throughout. Chris and Klaudia have been fab, always ready to answer our questions and manage everything ...
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Featured Review
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May 14,2022
May 14,2022
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Chris, Klaudia, and the whole team at Parkgate have been my letting agent for 10 years and have recently handled the sale of the property. Great team, they understand how to deliver a great service & I would really recommend....
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Nov 23,2022
Nov 23,2022
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Great service, attentive and caring professional. 100% punctuality, everything was in time. Maximum attention to our requests and questions. Best recommendations from our side....
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Apr 11,2018
Apr 11,2018
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Parkgate are a South West London (location specific) property agent, who provide an excellent service both pre & post transaction. They have excellent local knowledge and genuinely care about their clients.
They understand both sides of the transaction, and as a result manage the expectations of ...
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Comment on agent fees
Agents fees are good, and market relevant.
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Mar 22,2018
Mar 22,2018
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James made the whole process of moving very easy and smooth. He was great at providing advice and answering our queries promptly. Would definitely use ParkGate again...
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Comment on agent fees
Good
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Mar 21,2018
Mar 21,2018
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Dealing with Chris and James has been a pleasure. We felt that we got a more personable experience compared to what we get from a big agency. They kept us up to date with everything that was happening and they seemed to have a good ...
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Comment on agent fees
I found the fees very reasonable.
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Mar 19,2018
Mar 19,2018
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We have used Parkgate to rent out our flat for around 6 years. They have always been friendly, efficient and reliable but they really surpassed themselves recently whilst the flat was empty undergoing refurbishment - their help, support and pro-active spotting of potential issues whilst this ...
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Mar 12,2018
Mar 12,2018
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I have nothing but to good to say to date in my experience of dealing with Rupy and Susie at Parkgate. The rental of the flat went smoothly and Susie dealt well with the landlord being out of reach and escalated to get decisions made ...
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Feb 26,2018
Feb 26,2018
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Thank you so much for your time on Saturday James, it was great to meet you and discover the neighbourhood a bit more. We are absolutely in love with Putney - also because of our area knowledge, we will definitely like to focus our search ...
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Comment on agent fees
Absolutely reasonable especially after the great service we have received
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Feb 20,2018
Feb 20,2018
1
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Having just moved out of the flat in Putney where I lived for over three years, I wanted to take the opportunity to say a big 'thank you' to the team at Parkgate for their professionalism, responsiveness and assistance throughout my time as tenant. I ...
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Comment on agent fees
Very reasonable
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Jul 28,2017
Jul 28,2017
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TSusie, and all the staff at Parkgate, have provided an excellent and caring service, to me as a landlord of several properties in the Richmond/Twickenham, over more than 20 years.
I can recommend them, and especially Susie, for their capable and professional services over this ...
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Comment on agent fees
Reasonable, considering the effort taken to find satisfactory tenants.
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May 25,2017
May 25,2017
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Veronica has been really helpful and is efficient and a competent agent. Nothing is too much trouble and she is prompt to reply and will take care of any issues with great professionalism, She is an asset to Parkgate Estates. Thank you Veronica....
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Comment on agent fees
Similar to other agent's fees.
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May 24,2017
May 24,2017
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Veronica was very helpful and provide quick responses to all question that arose thru out the process. I do recommend work with her....
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May 16,2017
May 16,2017
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Veronica Well is an excellent agent. She comes on time with issues, and respond rapidly. She doesn't make you lose your time: the communications are always meaningful and Veronica anticipates the answers. Keep up the great work....
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Comment on agent fees
Good fees.
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May 15,2017
May 15,2017
0
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We started to rent our flat 3/4 years ago with Parkgate. The same staff still look after us and managed our flat. Big thank you especially to Veronica, communication is a breeze and you are not just another number as it is quiet often the case ...
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Apr 25,2017
Apr 25,2017
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From the initial viewing...absolutely amazing service! I now have my keys and couldn't be happier. Definitely a team that go the extra mile....
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Comment on agent fees
good
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Mar 24,2017
Mar 24,2017
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Susie Hart was absolutely brilliant to deal with from my first viewing to completion of the deal. She was always responsive, I never waited more than a couple of hours for answers to emails and she was efficient and friendly....
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N/A
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Mar 20,2017
Mar 20,2017
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Over several years we have found Veronica to be:
charming, 100% professional, extremely thorough and totally effective in 'making things happen'. When the occasion arises we have total confidence in her advice and guidance.
She is skillful, tactful and adept when dealing with difficult or sensitive ...
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Comment on agent fees
Fine
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Mar 16,2017
Mar 16,2017
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I have always found veronica to be a very friendly and helpful person. Any problems or issues we may have had in the past were dealt with swiftly and efficiently. A real asset to this company!!☺☺...
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Comment on agent fees
Good
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Mar 10,2017
Mar 10,2017
0
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Always had excellent service from Parkgate, I have been using them for 15 years and I couldn't think of a better company to work with.
David...
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Mar 06,2017
Mar 06,2017
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She's always very efficient and friendly. When I report a problem in the flat, she calls me back within 24h....
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NA
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Feb 22,2017
Feb 22,2017
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Whenever I had any issues or questions, Veronica always was there to help, quickly and very efficient. Can't recommend her enough!...
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Jan 05,2017
Jan 05,2017
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Veronica is always quick to respond and attentive with any queries we have. This is just what you want when you have issues that need resolving....
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N/A
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Jan 03,2017
Jan 03,2017
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Susie was most helpful and welcoming when dealing with our many property questions. She went above and beyond to help us secure the right property for us and was very knowledgable and resourceful. I would definately recommend Susie as an agent and Parkgate Estate Agents ...
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Comment on agent fees
The fees were very Reasonable compared to other agency prices.
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Dec 23,2016
Dec 23,2016
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I have had numerous dealings with Veronica Wells as the property manager at Parkgate dealing with my son's rented flat. She is unfailingly helpful, reliable and enthusiastic about being of assistance in any way that she can. I have always found all the staff at ...
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Dec 14,2016
Dec 14,2016
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. Dan has gone above and beyond the call of duty in dealings with us as new tenants. Not only been incredibly prompt and professional to ensure our move into the property, he has been happy to assist with any queries we may have.
This high ...
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Comment on agent fees
Good
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Dec 11,2016
Dec 11,2016
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I cant thank the members of staff enough always polite, professional, honest and extremely efficient. I would highly recommend using parkgate estate agents ....
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Comment on agent fees
Average
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Nov 29,2016
Nov 29,2016
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Susie was a pleasure to meet and the perfect agent for our particular needs. We were in London for a short period of time.We needed to find a property quickly, and for the sale complete within just over a month, which it did! We ...
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Nov 25,2016
Nov 25,2016
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Veronica is always very nice and helpful thank you so much for all and for the quick fix the the bath....
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Nov 16,2016
Nov 16,2016
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Veronice is always there to help. She is truly amazing,she has always given me an excellent customer service. If i have something broken or leaking in my house , she always gets is fixed by the next day . She always communicates with me via email ...
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Comment on agent fees
Great customer service
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Nov 14,2016
Nov 14,2016
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Veronica has been really helpful in the maintenance of our flat. She is understandable and very enthusiastic in her job, which makes life easier. With my sister we do appreciate her efficiency when it comes to deal with problems....
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Nov 10,2016
Nov 10,2016
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Recently had dealings as a Tennant with this branch of Parkgate and they were very easy to deal with and thorough at there jobs, ensuring all information regarding a property which we moved into was provided. And when we had any queries or issues they ...
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Comment on agent fees
Agents fees are fairly standard from what i have seen in the area.
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Nov 07,2016
Nov 07,2016
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This is my first time back on the rental market in many years. Susie turned it around very quickly and ensured we were were able to move in within days. Highly professional and engaging and very responsive. A very positive experience all round and a ...
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Comment on agent fees
Fair
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Chris
(94)
Susie
(49)
Klaudia
(37)
Jonathan Mills
(28)
Daisy Rath
Marc
(3)
Property Manager
Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i
Tenant Fees
Overall Fees
£0 (inc. VAT), Pay UpfrontRelevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments
Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:57 PM 09/08/2024 by allAgents
Best Estate Agent in Richmond 
