100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive ...
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A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Latest Reviews
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a
reviewed by 'Jorge'
Featured Review
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reviewed by 'Roy Chu'
Featured Review
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reviewed by 'Linda L'
Featured Review
a
reviewed by 'Richard Guy'
21st Nov 2024
reviewed by 'Kyle'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £131,000 | £1,635,000 |
| Lettings | 96% | 96% | £730 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 75 | 2 | 200 | 0 | 34 | 1 | 28 | 0 | 13 | 1 |
Areas covered
- TW9
- tw10
- tw1
- sw14
- SW14
- sw13
- SW13
- sw15
- SW15
- sw18
- SW6
- sw6
- SW18
- TW9
- TW10
Address
8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 02,2023
Feb 02,2023
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Excellent service throughout.
We rented a property that they manage for 4 years.
Parkgate team is very professional and approachable. Way better than dealing with a big agency, they offer a more personal approach, always available and willing to solve any issues.
From the tenancy agreement ...
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Sep 02,2022
Sep 02,2022
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Had the pleasure of dealing with Parkgates as a buyer, in particular the agent assigned to my property Klaudia was excellent and remained professional from start to finish - would strongly recommend...
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Aug 07,2022
Aug 07,2022
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We've used Parkgate to rent out and manage our flat in Putney for over ten years. They've now sold the flat for us, and their service has been great throughout. Chris and Klaudia have been fab, always ready to answer our questions and manage everything ...
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May 14,2022
May 14,2022
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Chris, Klaudia, and the whole team at Parkgate have been my letting agent for 10 years and have recently handled the sale of the property. Great team, they understand how to deliver a great service & I would really recommend....
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Nov 23,2022
Nov 23,2022
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Great service, attentive and caring professional. 100% punctuality, everything was in time. Maximum attention to our requests and questions. Best recommendations from our side....
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Feb 07,2020
Feb 07,2020
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Very friendly person and welcome-full and helpful. She provide the customer with all the information they need. Although the purchase process was long she was there all the way to the end of the process , answering questions, replying to phone calls and emails, trying to ...
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Jan 22,2020
Jan 22,2020
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Klaudia was professional and very helpful since the beginning. I would recommend the agency and the agents for my good experience . I found my place so easily with them and I’m really happy !...
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Dec 02,2019
Dec 02,2019
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James was really helpful, he helped us fix some problems in the property to make us feel comfortable. Thank you James!...
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Nov 04,2019
Nov 04,2019
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Very helpful and quick to respond to any emails/ requests.
Always gave notice for viewings and call outs.
Very friendly- nothing was too much trouble....
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Oct 28,2019
Oct 28,2019
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We are so happy with Susie, she is thoughtful and kind and really patient! She responded all our questions and took great care of us through the letting process. 5/5! The best experience without a doubt with a lettings agency, and agent for that matter. Thank ...
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Oct 23,2019
Oct 23,2019
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A big thank you for all the arrangements in timely fashion you made & wish you the very best in whatever amazing things you do!
Till I rent again,...
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Oct 09,2019
Oct 09,2019
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- Always replied quickly with any issues with our flat
- Issues which were raised always got fixed quickly with no questions
- Friendly staff
- Provided plenty of notice when needed to visit the property
Overall, a good experience with them over the last two ...
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Oct 07,2019
Oct 07,2019
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Very responsive and helpful. Best estate agents we've had in richmond by far. When items needed replacing they were done without hassle and quickly....
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Sep 27,2019
Sep 27,2019
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This was the first full rental agreement that my son and daughter have entered into since house sharing. What could have been a daunting process was made easy by the efficiency and attention to detail by Parkgate Estates especially Klaudia. She was always quick to ...
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Sep 10,2019
Sep 10,2019
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James Has been very reactive to any and all needs we have had. Taking on the property recently, he has been very helpful and commutative....
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Sep 09,2019
Sep 09,2019
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The team is very helpful and professional. They offer a high quality and friendly service. Jonathan and Suzie are an asset to the team. I have recommended the services to others....
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Sep 03,2019
Sep 03,2019
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We’ve been tenants with them for over two years and they will forever be my the standard by which we judge other agents. Any issues we have are always dealt with promptly and professionally....
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May 29,2019
May 29,2019
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Excellent, efficient and helpful service from Jonathan at Parkgate. Always answered queries promptly and very knowledgeable about the whole rental process....
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May 22,2019
May 22,2019
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We have been at our property in Putney, managed by Parkgate, for close to 4 years. We are really happy with the overall property (a spacious 3 bedroom flat, convenient for commuting into Central London) and incredibly satisfied by the service and support that we receive from ...
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“The team have managed my tenancy for 14yrs and have always ensured any requests or issues raised have been dealt with swiftly and professionally....”
Apr 07,2019
Apr 07,2019
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Thank you for managing my expectations as a tenant and not just the landlords interests.
Highly recommend you as a thoughtful and professional estate management team in comparison to many others out there....
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Comment on agent fees
The fees were wavered after a few years and I was very fortunate that they stood by this agreement and never pushed to have them reinstated
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Mar 21,2019
Mar 21,2019
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Susie was fantastic from start to finish. She answered all of our questions and queries in record time, and was very helpful throughout the entire rental process. We're very happy with our new home, and Susie is a big part of why....
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Comment on agent fees
Very reasonable and competitive
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Mar 18,2019
Mar 18,2019
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We used Chris and Parkgate to find our new rental property. They were really helpful with finding us suitable properties, including ones that were slightly different to what we were expecting. The communication was always timely, and they made the whole process really easy to ...
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Mar 09,2019
Mar 09,2019
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I have dealt with a number of letting agents and Parkgate in Richmond is one of the best. Professional, accurate and courteous. Special mention to Rupy, Susie and Jonathan who I dealt with over the term of the tenancy. All are to be recommended as ...
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Mar 05,2019
Mar 05,2019
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We rented a property from Parkgate Estate Agent for 2 years and I can say we were very happy with them. All the way from the initial viewing to the return of the deposit all members of staff acted professionally and they were always helpful. If ...
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Comment on agent fees
The agency fees were fair.
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Mar 04,2019
Mar 04,2019
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We've used Parkgate to buy and sell property for us in the past, and were extremely satisfied with our experience. When it came to appointing an agent to manage our tenanted property (and beloved family home) we didn't want to look anywhere else. Chris is ...
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Comment on agent fees
Highly competitive
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Feb 18,2019
Feb 18,2019
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Parkgate is a rare Estate Agency who truly care about the experience they're providing. They're kind, caring and not at all pushy. They treat you with respect and understanding in such stressful circumstances as moving and finding a property.
Great attention to detail, efficient and ...
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Comment on agent fees
Fairly priced fees.
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Jan 28,2019
Jan 28,2019
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The best estate agents we have dealt with in London. The process was completely stress free and fast, and James was super friendly and helpful throughout. Would definitely recommend. Thank you...
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Comment on agent fees
None apart from inventory. So no problem here.
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Jan 24,2019
Jan 24,2019
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Susie was great to deal with - quick on email, always contactable. Agreement was quickly pulled together with accuracy. Easy move-in no issue with adequate follow-up....
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Comment on agent fees
Fees were OK considering service provided.
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Jan 23,2019
Jan 23,2019
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A fairly longstanding tenant stopped paying rent this year. Jonathan very wisely guided me through the whole process to get my flat back. He provided well thought out and timely advice and was very responsive and obviously very knowledgeable. The process itself is slow but ...
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Comment on agent fees
Market.
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Jan 23,2019
Jan 23,2019
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I have been working with Chris for 2 or 3 years now and he (along with the rest of the Parkgate gang) have always been very professional and helpful in dealing with any issues...
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Aug 02,2018
Aug 02,2018
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Always professional, courteous, efficient, reliable and clear. Honest with it too! Very impressed with Parkgate. Wouldn't hesitate to recommend them....
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“Great communication, with questions answered quickly and clearly. Transparency regarding all fees was also greatly appreciated....”
Jul 04,2018
Jul 04,2018
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Both James and Chris were professional and friendly and made the experience easy. Would definitely recommend them both, and Parkgate in general....
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Jun 17,2018
Jun 17,2018
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Susie has been nothing but professional during all of my dealings with her, from initial enquiry through to the day I moved in, the communication was excellent so I always knew what was happening, and anytime I had a question she was always very responsive. ...
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Jun 15,2018
Jun 15,2018
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Couldn't recommend Parkgate more - they were extremely helpful, responsive and very genuine which certainly differentiates them. Compared to other estate agents in the market they have been the best we've come across by far....
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Apr 12,2018
Apr 12,2018
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Really, after years of renting in London I'd never thought I'd say that about a letting agency but Parkgate has been perfect from day one. They are always super helpful, nice, discreet and efficient. I think initially I could hardly believe my luck and was ...
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Comment on agent fees
They're reasonable and worth it.
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Chris
(94)
Susie
(49)
Klaudia
(37)
Jonathan Mills
(28)
Daisy Rath
Marc
(3)
Property Manager
Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i
Tenant Fees
Overall Fees
£0 (inc. VAT), Pay UpfrontRelevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments
Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:57 PM 09/08/2024 by allAgents
Best Estate Agent in Richmond 
