100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive ...
show more
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Latest Reviews
View all Reviews 353Featured Review
a
reviewed by 'Jorge'
Featured Review
a
reviewed by 'Roy Chu'
Featured Review
a
reviewed by 'Linda L'
Featured Review
a
reviewed by 'Richard Guy'
2nd Sep 2024
reviewed by 'Renu Isaac'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £131,000 | £1,635,000 |
| Lettings | 96% | 96% | £730 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 75 | 2 | 199 | 0 | 34 | 1 | 28 | 0 | 13 | 1 |
Areas covered
- TW9
- tw10
- tw1
- sw14
- SW14
- sw13
- SW13
- sw15
- SW15
- sw18
- SW6
- sw6
- SW18
- TW9
- TW10
Address
8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Featured Review
a
Feb 02,2023
Feb 02,2023
0
people found
this helpful
this helpful
Excellent service throughout.
We rented a property that they manage for 4 years.
Parkgate team is very professional and approachable. Way better than dealing with a big agency, they offer a more personal approach, always available and willing to solve any issues.
From the tenancy agreement ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Sep 02,2022
Sep 02,2022
0
people found
this helpful
this helpful
Had the pleasure of dealing with Parkgates as a buyer, in particular the agent assigned to my property Klaudia was excellent and remained professional from start to finish - would strongly recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Aug 07,2022
Aug 07,2022
0
people found
this helpful
this helpful
We've used Parkgate to rent out and manage our flat in Putney for over ten years. They've now sold the flat for us, and their service has been great throughout. Chris and Klaudia have been fab, always ready to answer our questions and manage everything ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
May 14,2022
May 14,2022
0
people found
this helpful
this helpful
Chris, Klaudia, and the whole team at Parkgate have been my letting agent for 10 years and have recently handled the sale of the property. Great team, they understand how to deliver a great service & I would really recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Nov 23,2022
Nov 23,2022
0
people found
this helpful
this helpful
Great service, attentive and caring professional. 100% punctuality, everything was in time. Maximum attention to our requests and questions. Best recommendations from our side....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2013
Aug 16,2013
0
people found
this helpful
this helpful
Parkgate provided an excellent service - they were professional and honest and I would recommend them (and have done so already)...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2013
Aug 16,2013
0
people found
this helpful
this helpful
Agent was very efficient - enabling a quick move in date.
Kept us up to date with all proceedings.
Happy with service!!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2013
Aug 13,2013
1
people found
this helpful
this helpful
Park gate agent was so great.
I asked lot of things befor we moved.
They have done everything befor we moved!!
They are very friendly too.
They look after very well....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2013
Aug 12,2013
0
people found
this helpful
this helpful
Jonathan and Chris has done a number of pieces of work for me. Most notably being the sale of 2 flats and the letting of 2 flats. Jonathan has his team have worked extremely hard with complex leases and difficult buyers and tenants. I can't over emphasise ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2013
Aug 10,2013
0
people found
this helpful
this helpful
All Parkgate staff we have dealt with have been very friendly, helpful and proactive giving us a lot of confidence from day 1 that things would go smoothly. They made us feel at ease explaining the whole process and offering assistance along the way....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2013
Aug 09,2013
0
people found
this helpful
this helpful
Chris Hawkins is proactive.
He realizes that proper evaluation of the match between tenant and property is crucial to successful, lasting, trouble free letting.
He is aware of the landlord's proper responsibilities and active in helping us meet up to reasonable expectations. Conversely he is ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08,2013
Aug 08,2013
0
people found
this helpful
this helpful
Very smooth and easy process from start to finish. Professional and always very quick in response to any questions that arose....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08,2013
Aug 08,2013
0
people found
this helpful
this helpful
Chris let out the apartment for us. He showed good work ethics, was polite at all times and the main thing which i truely appreciated from him was that he was punctual and on time with whatever he said. he did what he siad he ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2013
Aug 06,2013
0
people found
this helpful
this helpful
My review for Matt Norgan...
- attentively listened to, understood and took on board my requirements for a flat in the Richmond area
- went out of his way to allow me a second viewing of the flat at short notice
- very personable and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2013
Jun 27,2013
0
people found
this helpful
this helpful
Parkgate are an exceptionally easy company to deal with. All of the usual hassle that comes with Estate Agents was non-existent. We were not pressured into making any decisions and Parkgate ensured that we were fully informed at all times. Thank you very much for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16,2013
Jun 16,2013
0
people found
this helpful
this helpful
Parkgate is far and away the most professional and thorough agent we have ever used, and there have been many over the years. They pay great attention to customer requirement and to detail. They can not be faulted in any way. As a result we ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11,2013
Jun 11,2013
0
people found
this helpful
this helpful
After dealing with many agents who really did not understand our needs in a long search to find the perfect rental property, we have found Parkgate absolutely brilliant, especially Chris who has looked after us and been extremely helpful prior to moving in and also ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2013
Jun 06,2013
0
people found
this helpful
this helpful
It is been a terrible month searching for a flat until I met Parkgate Estate Agency. They found for me exactly what I was looking for and in less than 15 days I was living in the nicest flat any other agency showed me.
They have ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2013
Jun 04,2013
0
people found
this helpful
this helpful
Parkgate have done everything possible to help me let my property. They are always available to give me help and advice and have undertaken to make contact with agencies that I would otherwise have had to deal with. Their professionalism is outstanding and all difficulties ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2013
Jun 04,2013
0
people found
this helpful
this helpful
Due to my personal situation I had to choose the properties online and he provided me all information I requested to make the final decision for that....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2013
Jun 04,2013
0
people found
this helpful
this helpful
Matt was really helpful with the entire process before moving in to our new property. He went over and above to help me sort out various issues that arose before we moved in. Very helpful and pleasant to deal with. Parkgate also carry on helping ...
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2013
May 18,2013
0
people found
this helpful
this helpful
Parkgate have always acted professionally and in a timely manner. I feel reassured knowing they are managing my property and I would recommend them to others....
read full review
read full review
Was this helpful?
Yes
Yes
May 16,2013
May 16,2013
0
people found
this helpful
this helpful
Excellent service. I always received prompt responses to my e-mails or phone calls and I found staff to be courteous and very helpful, particularly at the start, when there were a few issues to resolve.
This was a company let, and should my boss decide ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2013
May 10,2013
0
people found
this helpful
this helpful
I was incredibly impressed with the service I received from start to finish, nothing was too much effort and it was very refreshing to deal with an agency that actually does what they say they are going to do. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
May 08,2013
May 08,2013
0
people found
this helpful
this helpful
I have had a number of years of happy association with Parkgate and their management team. Their attention to detail is first rate, their computer produced reports are always accurate and informative and I have never had a tenant needing to contact me directly. An ...
read full review
read full review
Was this helpful?
Yes
Yes
May 03,2013
May 03,2013
0
people found
this helpful
this helpful
They have looked after my property for 17 years - and have done a great job every time. They make it easy, minimize my time, keep an eye on things and have been very reliable and helpful. Would happily recommend them to anyone....
read full review
read full review
Was this helpful?
Yes
Yes
May 03,2013
May 03,2013
0
people found
this helpful
this helpful
I have been using Parkgate as my letting agent since I moved overseas in 2006, during that time I have never had a tenancy void period and no problems at all with the tenants selected by Parkgate. Their advice is straightforward and clear, and feedback prompt. ...
read full review
read full review
Was this helpful?
Yes
Yes
May 03,2013
May 03,2013
0
people found
this helpful
this helpful
Parkgate were incredibly helpful with my search to find a property to rent. They went out of their way to ensure that I found something that met my needs. The customer service I received was excellent from the start and continues throughout my tenancy. Highly ...
read full review
read full review
Was this helpful?
Yes
Yes
May 03,2013
May 03,2013
0
people found
this helpful
this helpful
Helen Has Always been very helpful and Kind towards Me, She goes out of Her way to make me feel important and no problem is too big, She found me & my family the perfect Home....
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2013
May 02,2013
0
people found
this helpful
this helpful
Each member of the staff is friendly, courteous and ultra- efficient. It's almost impossible to single out a particular individual for the biggest accolade. What's especially helpful is being kept up to date with everything that's happening at the property - new lettings, repairs, tenants' ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2013
May 02,2013
0
people found
this helpful
this helpful
I want to register my appreciation with regard to Matt Norgan who got me out of a hole recently. My Gas Safety Certificate (GSC) for Flat 16, Heathshott expired on 14th May 2013 ¢â‚¬â€œ something I had failed to register having thought it was valid until 7th May 2013. ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2013
Apr 30,2013
0
people found
this helpful
this helpful
Jonathan was very helpful indeed, kept me informed of all the developments as they arose with good communications. Also very helpful even after exchange supplying me with information on potential schemes from similar properties in the area, couldn't have really done any more. Parkgate in ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2013
Apr 30,2013
0
people found
this helpful
this helpful
I am pleased to have secured my home with Parkgate, I found the company very responsive to viewings and negotiating my terms and conditions. I would not hesitate to recommend them anyone proposing to rent....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2013
Apr 30,2013
0
people found
this helpful
this helpful
I have just rented out two flats through Chris on the recommendation of a friend. I found him and Jonathon very pleasant and professional. They moved quickly showing tenants round and Chris gave me his opinion on which tenants we should take. Both sets of ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2013
Apr 30,2013
0
people found
this helpful
this helpful
We approached Parkgate in Autumn 2012 to let an unfurnished 2 bedroom flat on Richmond Hill. Marc gave us a realistic valuation and clearly laid out our letting options. When we had prepared the flat for letting (Matt helped us find a good decorator) he and Matt ...
read full review
read full review
Was this helpful?
Yes
Yes
Chris
(94)
Susie
(48)
Klaudia
(37)
Jonathan Mills
(28)
Daisy Rath
Marc
(3)
Jola
Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i
Tenant Fees
Overall Fees
£0 (inc. VAT), Pay UpfrontRelevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments
Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:57 PM 09/08/2024 by allAgents
Best Letting Agent in Richmond 
