88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Oct 22,2014
Oct 22,2014
6
people found
this helpful
this helpful
Dexter was extremely helpful and efficient when it came to securing my flat as well as the paperwork that followed. Having seen so many properties with various West Hampstead agents, it was refreshing to have the experience handled with such professionalism and diligence.
Very gratefull, ...
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Oct 19,2014
Oct 19,2014
8
people found
this helpful
this helpful
Before moving to England I had heard horrible things about London housing market. I think I have been very lucky to find Paramount Property, they were the total opposite of what I've heard. Dexter, the agent, was absolutely plasure to interact with. The flat I've ...
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Oct 19,2014
Oct 19,2014
5
people found
this helpful
this helpful
Lionel was great, very honest and helpful and genuine. I would recommend him to anyone trying to sell their property. He was also very effective once the sale was agreed in pushing things forward to exchange and completion....
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Oct 19,2014
Oct 19,2014
5
people found
this helpful
this helpful
This was my first sale and so I asked Lionel to guide me through the process as it went on. He did this to a large extent and so it went pretty smoothly. He kept pushing things forward and kept on top of things. He ...
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Oct 17,2014
Oct 17,2014
7
people found
this helpful
this helpful
We have had a very positive experience with Paramount in all the process of finding a flat to rent in London (never an easy experience!). Dexter was great at helping us chose what flats to view and then being flexible with his schedule to fit ...
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Oct 17,2014
Oct 17,2014
5
people found
this helpful
this helpful
Had a really good experience buying property from Paramount. They asked me the requirements carefully and found several matched properties within short period of time. Once we decided to buy, Lionel helped me to find a solicitor and everything moved really smoothly and fast, and ...
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Oct 17,2014
Oct 17,2014
5
people found
this helpful
this helpful
I dealt with Lionel for the purchase of a flat. A friend had also used him and said he was very nice to deal with, and I can confirm that. He was particularly good at communicating, if he couldn't find me on the phone (often, ...
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Oct 17,2014
Oct 17,2014
7
people found
this helpful
this helpful
Very professional agents. Both Mark and Jason were active throughout, were honest and upfront, both with costs and the property itself, and they ensured the let went through smoothly on the agreed date. The company itself is professional and friendly, with a modern, clean (extremely ...
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Comment on agent fees
The fees are very fair and reasonable compared to a lot of the other letting agents out there
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Oct 14,2014
Oct 14,2014
7
people found
this helpful
this helpful
Both Dexter and Jason were very helpful and dealt with with our application and subsequent move in a prompt and highly professional manner...
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Oct 14,2014
Oct 14,2014
6
people found
this helpful
this helpful
The team at Paramount have done a really great job. From finding us the perfect home (with very strict ctireria) to dealing with the ins and outs of maintaining the apartment. I have recommended the company and have spoken directly to Dexter about assisting friends ...
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Oct 13,2014
Oct 13,2014
6
people found
this helpful
this helpful
Both James and Jason were very helpful in both our property search, and in walking us through the process of letting a property through Paramount. From my perspective, they took the effort to explain each step and make the process as transparent and easy to ...
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Oct 13,2014
Oct 13,2014
6
people found
this helpful
this helpful
This was probably the smoothest move we have done thanks to Paramount. We found our home within a week so the viewing process was fast and they knew exactly what we were after and the budget we had.
Further to our offer being accepted final ...
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Comment on agent fees
Very good fees, so many chain Estate Agents charge ridiculously high fees that are unreasonable. I find the lower the fees the better the service.
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Oct 11,2014
Oct 11,2014
6
people found
this helpful
this helpful
We were 3 full time students looking for a room. The negative point : we were required to pay 6-month in advance + deposit + fees which was an enormous budget to have for students. However, they got for us the break clause which was a important point for ...
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Oct 10,2014
Oct 10,2014
3
people found
this helpful
this helpful
Mark was very helpful in showing the property and gave the time to make the decision. Later, he was very helpful in the contracting process and provided information when requested. Entire move-in process completed without any problem. I will recommend paramount to other tenants based ...
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Comment on agent fees
I think fees is pretty competitive in the market. I have used agents for letting before and I think price charged by paramount was pretty good compared to other agents I have used.
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Oct 10,2014
Oct 10,2014
6
people found
this helpful
this helpful
The process of finding a suitable flat with Paramount Estate Agent was very straight forward and we found a nice new home within a few days. Mark and Jason have been particularly helpful....
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Oct 10,2014
Oct 10,2014
5
people found
this helpful
this helpful
As tenants, we are very satisfied with the service that we got from Paramount properties.
It has been a pleasure dealing with Dexter and Jason. They have been friendly and helpful in providing information.
We highly recommend them....
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Oct 10,2014
Oct 10,2014
5
people found
this helpful
this helpful
Finally, an estate agent which puts the needs of their clients, well, paramount! Paramount properties are a breath of fresh air in the London property market. I was shown around a flat as a prospective tenant by Duval, who was friendly, helpful and didn't pressure ...
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Oct 10,2014
Oct 10,2014
5
people found
this helpful
this helpful
The agents, were very thorough in their dealing with myself and my new flatmate. Every little bit of detail was covered by them and explained to us. I was also happy that they worked around the clock to insert an additional clause into our lease ...
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Oct 08,2014
Oct 08,2014
4
people found
this helpful
this helpful
On the whole the team were very helpful. They showed us a couple of properties and even came in early on the Monday morning to show us the property we ultimately ended up letting. We needed the property in 5 days and they were extremely helpful ...
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Comment on agent fees
It felt like a lot of money for the inventory and the deposit was also larger than I have paid in the past (we had to pay 8 weeks instead of 6 as we were under the minimum annual salary by 1000 and it would have taken to long to confirm guarantors)
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Sep 26,2014
Sep 26,2014
2
people found
this helpful
this helpful
Very helpful, fast, efficient and honest. Mark made things happen and helped guide us through the process of renting a great property. I would recommend Paramount to anyone that asked....
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Sep 25,2014
Sep 25,2014
2
people found
this helpful
this helpful
In July 2014 I asked three local estate agents to quote for selling my 1-bed flat in South Hampstead. Lionel Stoll was one of the three who provided a valuation and I chose him for his experience, general demeanour and Paramount's fee structure. The flat is ...
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Sep 24,2014
Sep 24,2014
4
people found
this helpful
this helpful
Overall very good, few little issues on commencement of tenancy (leaky bath, no shower bracket, huge dining room table), but sorted very quickly where possible. Jason was a good hand and helped us a lot. Saved us time in coming into the office and also ...
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Comment on agent fees
Fairly standard across London.
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Sep 24,2014
Sep 24,2014
3
people found
this helpful
this helpful
The awesome team at Paramount Properties have managed my beloved fully furnished property for over 13 Years. In that time they achieved a 100% occupancy rate. They have organised any maintenance issues and replaced furniture as required. They have been EXCEPTIONAL. As an absent oversees landlord they ...
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Sep 23,2014
Sep 23,2014
2
people found
this helpful
this helpful
I have been dealing with Paramount Properties for the last seven years since acquiring a buy-to-let property through them in London NW6 and the service has never been less than impeccable. They have always been able to let the property rapidly to well qualified tenants, ...
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Sep 23,2014
Sep 23,2014
2
people found
this helpful
this helpful
We purchased a flat via Paramount Properties and Lionel was the only agent we dealt with. He was always available on the phone or by email to answer questions and always happy to meet for repeat viewings. Never rushed, patient and understanding with answers for ...
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Sep 19,2014
Sep 19,2014
1
people found
this helpful
this helpful
I have dealt with so many agents in the past. I can honestly say Mr Lionel Stoll is the most professional I've ever dealt with. He is always on top of things, calls you to update you and always easy to reach and approachable.
He ...
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Sep 19,2014
Sep 19,2014
3
people found
this helpful
this helpful
Mark and Jason were both extremely professional and helpful at all times while I was in the process of renting my current flat.
Mark was the agent who informed me about the flat, after a different one had become unavailable. He took me to see ...
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Sep 14,2014
Sep 14,2014
1
people found
this helpful
this helpful
In the 2 months we've so far been at our new address, all of the Paramount team have been very helpful and professional. There were a couple of bits of maintenance needed after we moved in (loose counter leg in the kitchen, a window handle not ...
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Sep 12,2014
Sep 12,2014
1
people found
this helpful
this helpful
I had a great experience with Paramount. I found an apartment that is exactly what I needed on the website, viewed the place once and completed the deal. Dexter and James are very responsive and supportive. They helped me to check the broadband carrier with ...
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Sep 11,2014
Sep 11,2014
3
people found
this helpful
this helpful
Mark was especially helpful when my girlfriend and I initially came in looking for a property to rent. He listened to our needs and immediately found a property for us to view the following week. It was what we were looking for and we agreed ...
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Comment on agent fees
Renting is ridiculously expensive in London so I would never say I am happy with the price we got. But all things considered Paramount seem to have got us the best deal for a good looking flat.
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
