88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Dec 05,2014
Dec 05,2014
5
people found
this helpful
this helpful
Lionel, from day one has been efficient, enthusiastic, honest, reliable, and proactive in his approach to making the sale of our flat progress to an exchange. I would not hesitate to recommend Lionel to other prospective customers. A job well done!...
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Dec 05,2014
Dec 05,2014
4
people found
this helpful
this helpful
We were looking for a 2 bedroom flat in London NW2, and as foreigners, finding "the property" is a real challenge for a family installing in this area of London. Compared to other agencies that we have tested, Paramount did a good job. The agent, James ...
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Dec 02,2014
Dec 02,2014
6
people found
this helpful
this helpful
At an extremely stressful time, and given our tight deadlines, Dexter was great to deal with and always responded quickly to questions posed. It definitely took some of the stress out and we were amazed at how quickly we were able to finalise everything. Jason ...
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Dec 01,2014
Dec 01,2014
5
people found
this helpful
this helpful
Thank you to everyone at Paramount for helping to sell my property.
Benjamin Sanders was very good at keeping me informed at all stages of the process, particularly thankful to him. Thanks also to Tim Gray who conducted the valuation.
Very professional and honest to ...
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Nov 27,2014
Nov 27,2014
6
people found
this helpful
this helpful
I have been a customer of Paramount Properties for the last 3 years. It is fair to say that I have high standards, so choosing a suitable lettings agent for my property was not a decision taken lightly.
However, in deciding to go with Paramount, I ...
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Nov 25,2014
Nov 25,2014
7
people found
this helpful
this helpful
Dexter and jason was very helpfull, helped me a lot anytime i need them or had any questions they always got back to me. So that why i gave a good score because they really worked hard for it. Many thanks paramount....
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Comment on agent fees
well paid. Got lots of help anytime time i need it.
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Nov 22,2014
Nov 22,2014
5
people found
this helpful
this helpful
Mark was great, flat was freshly painted, new lock put on the front door, generally very easy process,
I hope that I don't have to move again any time soon....
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Comment on agent fees
low fees compared to other agents
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Nov 21,2014
Nov 21,2014
8
people found
this helpful
this helpful
At Paramount Properties everything went smoothly and in time. Every time I called them with a question they were really kind and find out the answer immediately. I am very pleased with them and happy that they carry the duties for my new home....
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Nov 19,2014
Nov 19,2014
6
people found
this helpful
this helpful
Lionel Stoll was absolutely brilliant throughout the sale of our house. He promptly replied to all our queries either by email or phone. He chased up difficult clients and put our minds at rest throughout the whole experience.
We are recommending him personally to sell ...
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Comment on agent fees
LIONEL WAS WORTH EVERY PENNY
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Nov 18,2014
Nov 18,2014
8
people found
this helpful
this helpful
Having relocated to London, myself and my partner were nervous about finding the right property to rent. We registered with Paramount properties online and we were contacted by Dexter immediately who was extremely helpful and patient with our requests. With Dexter's help we found exactly ...
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Nov 17,2014
Nov 17,2014
7
people found
this helpful
this helpful
I'm very pleased with my experience with Paramount & Mark. Everything was clear and well organised. I viewed the property and put down a reserve deposit shortly afterwards. We then exchanged the remaining paperwork via email in the coming days. Come the move-in date a checkin ...
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Nov 17,2014
Nov 17,2014
7
people found
this helpful
this helpful
Very efficient, pleasant people to deal with. Have dealt with all my requests quickly and effectively. Would recommend them highly to either tenant or landlord....
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Comment on agent fees
Cheaper than many for their company fees and referencing etc
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Nov 12,2014
Nov 12,2014
5
people found
this helpful
this helpful
The two agents provided an outstanding customer service, follow up immediately with any issues, Communicated well with me and I felt that I am in good hands. Overall I had an excellent experiences with the agency and I do recommended to friends and family...
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Nov 12,2014
Nov 12,2014
7
people found
this helpful
this helpful
I've never sold a property before and found the whole thing very stressful - added to which, I wasn't even 100% sure that I wanted to move (it had been my home for more than 20 years)! So I was probably not the easiest client, to put ...
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Nov 12,2014
Nov 12,2014
6
people found
this helpful
this helpful
Very pleased with the service, Dexter was always happy to help and answer the (many) questions we had during the flat hunting process....
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Nov 12,2014
Nov 12,2014
6
people found
this helpful
this helpful
I bought a house in West Hampstead using Lionel from Paramount. I found that the service was very professional, attentive and generally high quality. He liaised with the seller on my behalf to get access on several occasions, without any problems. He was flexible around ...
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Nov 11,2014
Nov 11,2014
8
people found
this helpful
this helpful
Having rented previously in London and had many bad experiences, I went to Paramount/West Hampstead after reading many great reviews. From the moment I met Mark Durban, I felt confident and pleased to rent a property through this agency, His And Jason Pevovar helps ...
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Comment on agent fees
Very fair fees and no hidden charges, much appreciated!
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Nov 11,2014
Nov 11,2014
8
people found
this helpful
this helpful
Jason and Dexter were great in our lettings process. They have been responding immediately to any queries and making everything easy. I will recommend Paramount....
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Nov 10,2014
Nov 10,2014
8
people found
this helpful
this helpful
Paramount Properties were a good agency to work with. Communication was always easy and efficient and everyone was very helpful....
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Nov 07,2014
Nov 07,2014
8
people found
this helpful
this helpful
Mark and Jason were both very professional and handled the letting of our new home with good communication and ease. I couldn't be happier with the service I received at Paramount...
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Nov 05,2014
Nov 05,2014
6
people found
this helpful
this helpful
I have dealt with Mark for 16 years as a landlord. He is extremely professional and knows his market very well so is able to give good advice on rental trends and changes required in presenting properties etc I recently dealt with Dexter Franklin-Beck on renting ...
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Comment on agent fees
Market rates so I have no problem with the fees paid
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Nov 05,2014
Nov 05,2014
7
people found
this helpful
this helpful
We've been tenants of a property let via Paramount for a couple of years now and I'm still pleasantly surprised by the fantastic level of their service. Maintenance requests are replied to promptly and with absolutely no fuss, staff are receptive and professional - and ...
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Nov 04,2014
Nov 04,2014
7
people found
this helpful
this helpful
Very easy to deal with and lots of communication throughout the letting process. Everything was explained well and the process was simple and hassle free....
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Nov 03,2014
Nov 03,2014
7
people found
this helpful
this helpful
I have never had a smoother experience moving into a property. Everything was very smooth and organised quickly and efficiently. It was a pleasure working with both Dexter and Jason, and I really appreciate all their help prior to me and the other two tenants ...
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Oct 30,2014
Oct 30,2014
9
people found
this helpful
this helpful
Very grateful to Dexter for being so proactive in flagging properties he felt suited our needs, got it spot on twice, our fault we missed the first one, and very pleased with our flat now.
Jason ensured the arrangements for payment/ tenancy agreement etc were ...
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Oct 29,2014
Oct 29,2014
9
people found
this helpful
this helpful
Agreeing to rent a flat before it gets renovated sounds risky, but Dexter provided much assurance during the initial application stage, answering all my queries ('Will there be an oven?' 'Are the blinds being replaced?') and was very efficient during all the paperwork. ...
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Comment on agent fees
Fair fees, very competitive
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Oct 27,2014
Oct 27,2014
6
people found
this helpful
this helpful
Paramount was great in my lettings process. They responded immediately to any queries and ensured I received everything I needed from the landlord. Thank you Paramount for making it all so easy and painless....
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Comment on agent fees
Definitely lowest fees around for lettings.
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Oct 27,2014
Oct 27,2014
8
people found
this helpful
this helpful
Once the rental was agreed, Dexter and Jason were very effiecient and provided a very good service. I would definately recommend Paramount....
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Oct 26,2014
Oct 26,2014
7
people found
this helpful
this helpful
We first called and spoke to Dexter, who asked for some details about our requirements for a new flat - move-in date, price range, location. He went through a few properties and suggested one that was within our budget and had a perfect move-in date. ...
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Comment on agent fees
The referencing and inventory fees were much less than other agencies we had looked at - in some cases, about half.
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Oct 24,2014
Oct 24,2014
7
people found
this helpful
this helpful
We have been thrilled with the service we have received from Paramount. The staff are attentive, helpful and friendly. They answer emails promptly and deal with queries as quickly as possible whilst keeping you in the loop with what is going on. I would highly ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
