88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Mar 11,2015
Mar 11,2015
1
people found
this helpful
this helpful
Paramount were great throughout the letting process. Mark is a really good communicator who obviously knew the property very well and answered all our questions. The letting process was quick and efficient and they addressed all the issues that we raised as promised. I've been ...
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Feb 27,2015
Feb 27,2015
3
people found
this helpful
this helpful
For the second time now, I have been surprised with Paramount's efficiency, professionalism and understanding. I introduced Paramount to my cousin who assisted him in finding a flat. Jason and James were excellent in finding the flat and arranging for all the documents to be ...
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Feb 24,2015
Feb 24,2015
3
people found
this helpful
this helpful
Dexter and Jason were fantastic, both were friendly and very easy to reach when we needed to ask questions which is key when you are looking for somewhere to rent. The whole process was a breeze as a result....
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Comment on agent fees
Fees were pleasantly lower than other agencies.
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Feb 20,2015
Feb 20,2015
3
people found
this helpful
this helpful
Jason and dexter in particular were excellent at keeping me up to date with progress on the flat. They did this at all times inc Saturdays, Sundays and evenings. I am confident that they checked the references fully and properly also.
Mark (Durban) was very ...
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Comment on agent fees
High. I don't agree with renewal fees.
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Feb 16,2015
Feb 16,2015
3
people found
this helpful
this helpful
For us that was the first experience in London with a an agency.
We found paramount really professional and helpful agency.
We met Dexter first and Jason after, both of Them really kind and gentlemen....
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Feb 12,2015
Feb 12,2015
3
people found
this helpful
this helpful
We had the pleasure of dealing with Mark at both the beginning and end of our tenancy. He was very helpful in all aspects of our tenancy and especially towards the end where we had some issues with our flat (nothing to do with Paramount). ...
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Feb 11,2015
Feb 11,2015
3
people found
this helpful
this helpful
I've had a pleasant experience with dealing with Paramount while renting my studio flat in West Hampstead. My property manager was Danielle Davey for the most part of my tenancy and she was always helpful, responsive and got anything arranged which needed to be attended ...
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Feb 10,2015
Feb 10,2015
4
people found
this helpful
this helpful
Mark and Jason have been very helpful and informative throughout this process. They were able to turn around all maintenance that needed attending too very quickly and to a good standard, and the flat had been thoroughly cleaned, as promised, when we moved in. They ...
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Feb 04,2015
Feb 04,2015
4
people found
this helpful
this helpful
Hello there.!
I just wanted to say thank you for such a wonderful service. In my opinion is pretty complete and I don't have any doubt to recommend Paramount to my friends in the future. As a suggestion I would add little bit more information ...
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Comment on agent fees
We paid for everything to be done, I hope we received the service as we planned before, so in the meanwhile I don't have any complaint about it.
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Feb 03,2015
Feb 03,2015
0
people found
this helpful
this helpful
Dexter was very good - he went beyond the 'call of duty' from the very start (a few days before Christmas) to the end. Prompt and clear responses to any queries, and this assisted us in the finalisation of the entire process - even when ...
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Feb 03,2015
Feb 03,2015
3
people found
this helpful
this helpful
I have had a very good experience with Paramount agency to rent my property. They considered my situation and the type of tenants that I was looking for and only send over for a visit relevant people which was a plus compared to other agency ...
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Feb 02,2015
Feb 02,2015
4
people found
this helpful
this helpful
Mark and Jason were both really attentive and and delivered on everything that they promised. Lots of email contact and when they needed information from me were not too insistent but were very clear on what they needed and when they needed it by. The ...
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Comment on agent fees
Fees seem really fair and happy with the service.
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Jan 27,2015
Jan 27,2015
1
people found
this helpful
this helpful
my husband and I were looking for a 2 bedroom apartment to rent for more than 2 weeks, once we contacted Paramount Properties Sam immediately understood exactly what we wanted and what were our needs. The service he provided us was quick, professional, very friendly and honest. ...
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Jan 25,2015
Jan 25,2015
4
people found
this helpful
this helpful
I dealt with Dexter first and start to finish he has been great. When I intially called him to book the appointment he was so helpful on the phone. I then had my appointment with him to see another property which I wasn't happy with. ...
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Jan 24,2015
Jan 24,2015
4
people found
this helpful
this helpful
Myself and my partner recently rented a one bedroom apartment through Paramount. We would highly recommend this agency. Sam, our agent, was extremely helpful and professional in relation to viewing the property and handling our offer. The office at the agency processed our documentation very ...
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Jan 15,2015
Jan 15,2015
2
people found
this helpful
this helpful
Mark Durban was recommended to us by friends who had taken a rental property through him at Paramount Properties, and I can't begin to say what a fantastic experience we have had with him. It is so rare to find a good estate agent in ...
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Comment on agent fees
The fees we paid were incredibly reasonable - especially given the amazing level of service we were provided with and the fact that many others in the industry charge considerably more.
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Jan 14,2015
Jan 14,2015
2
people found
this helpful
this helpful
They were fast in taking care of the paperwork to move in and to move out.
The fees were reasonable, except for the deep cleaning at the end £180 was a bit excessive.
Overalll the experience was great and one to be repeated if there is ...
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Jan 13,2015
Jan 13,2015
4
people found
this helpful
this helpful
I am pleased with the service of Paramount Properties. Both Mark and Jason have been efficient and proactive with their service. The process of flat viewing, negotiation, administration to final signing of agreement was smooth and hassle free. It was fast and easy to rent ...
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Jan 12,2015
Jan 12,2015
4
people found
this helpful
this helpful
Let me start by saying that Mark & Jason did an outstanding job. We were in desperate need of a property as we were supposed to move in with some other people on the 6th and two of those people had to back out which meant ...
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Comment on agent fees
Average
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Jan 11,2015
Jan 11,2015
2
people found
this helpful
this helpful
Mark and the team took on my flat extremely efficiently and found me tenants within days. The paperwork, move-in and changeover all seems to have gone very smoothly - very thorough inventory - and I have every expectation that the management will be the same. ...
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Jan 10,2015
Jan 10,2015
4
people found
this helpful
this helpful
To whom it may concern:
I just wanted to share how helpful and efficient Mr. Mark Durban and Mr. Jason Pevovar are.
Mark in our case, acted as an Angel in disguise. I sent an email to Mark's email for an inquiry about a certain ...
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Jan 08,2015
Jan 08,2015
2
people found
this helpful
this helpful
Paramount have been extremely efficient and professional in my search for new tenants for my flat in West Hampstead. I would definitely recommend them to any landlord looking for an agent in the West Hampstead area....
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Dec 31,2014
Dec 31,2014
2
people found
this helpful
this helpful
Lionel and the rest of the team at Paramount did an absolutely outstanding job in helping us acheive the best possible outcome when selling our property. From the early stages of valuing the property, right the way through to completing the deal, Lionel did his ...
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Dec 21,2014
Dec 21,2014
4
people found
this helpful
this helpful
Paramount came through by doing better than the local competition by finding me good tenants in a reasonable time. I was impressed by their diligence, professionalism and courtesy which gave a reassuring impression. These days, it is so important to have people you can rely ...
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Dec 16,2014
Dec 16,2014
6
people found
this helpful
this helpful
Fantastic service provided by both Mark and Jason in assisting me in renting a property in West Hampstead. Incredibly helpful and managed in a friendly, efficient manner.
Thanks
Ryan...
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Dec 12,2014
Dec 12,2014
5
people found
this helpful
this helpful
The property was only going to be available only in January, but the agent was very understanding and talked to the landlord to move the date closer. I was very happy, and from there things moved very quickly....
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Dec 12,2014
Dec 12,2014
4
people found
this helpful
this helpful
This is the first time I've rented my property out and the help and guidance I received from Mark and Jason was incredibly helpful and reassuring. The property was only on the market for 48 hours before Paramount found an excellent tenant. I've been delighted by ...
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Comment on agent fees
Excellent and very competitive. Worth it for such great service.
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Dec 11,2014
Dec 11,2014
6
people found
this helpful
this helpful
The service from Paramount was good and fast. I contacted them for viewing a flat i was keen on. I wanted to be the 1st viewer to be potentially the one getting and it worked thanks to the quick appointment confirmed. The fees are reasonable ...
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Dec 08,2014
Dec 08,2014
4
people found
this helpful
this helpful
Ben helped us find the exact property we were looking for but more crucially, he help drive the deal through making sure each party knew exactly what was going at all times resulting in a straight forward exchange....
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Dec 05,2014
Dec 05,2014
4
people found
this helpful
this helpful
Apart from a slight hiccup in arranging our viewing - although we were only waiting for 10 minutes or so - I can't fault the service we received at Paramount. As soon as we decided we were interested in the property they were quick and helpful ...
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Comment on agent fees
I generally think agents' fees for rented property are too high - whoever we're dealing with, the amount of work that seems to be done doesn't always tally up with the money they take. But at least Paramount were always quick and efficient with it and put the effort in for their fees.
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
