88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jul 20,2015
Jul 20,2015
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Paramount Properties have been quick and efficient when helping us move into our new property. They respond quickly and communicate well. Would highly recommend....
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Jul 17,2015
Jul 17,2015
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We have been very impressed by the service we have received from Paramount, and Dexter and Jason in particular. Although our move hasn't gone as smoothly as we would have liked and we've experienced a few maintenance issues, we've really appreciated the speedy and friendly ...
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Jul 14,2015
Jul 14,2015
1
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James helped us in a dire situation, whereby we had a week to find a place to live. He answered all of our questions, and was never hesitant to follow up with the landlord on every question we asked, no matter how minor. Also, James ...
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Jul 14,2015
Jul 14,2015
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Mark Durban has been prompt in answering my request for viewing, and has facilitated the agreement with the Landlord.
Jason Pevovar helped me in putting together the application despite my condition of new comer to UK....
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Comment on agent fees
Despite my poor knowledge of the market, fees seemed reasonable in comparison to what I could see elsewhere during my property research
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Jul 10,2015
Jul 10,2015
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Tim Gray did a great job helping to manage and keep the momentum on the purchase of my flat from start to finish. It was a very long process due to a number of challenges that were encountered along the way, however Tim maintained close ...
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Jul 09,2015
Jul 09,2015
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The guys at paramount were fantastic from start to finish, always went above and beyond! Everything we asked for was done professionally and in such good time. Would be happy to rent from this branch in the future if we ever ended to. Thanks for ...
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Jul 08,2015
Jul 08,2015
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Really good and professional, organised and relaxed people and zero BS. Probably the best experience I've had with any lettings agency so far....
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Jul 08,2015
Jul 08,2015
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Mark was really great in letting my flat. There was a slight hick up with contracts from previous tenants but Mark did his utmost to assure that the flat was let on time with minimal disruption. He was always available to have a chat and ...
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Jul 07,2015
Jul 07,2015
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Mark and Kyla were both really helpful and accommodating to us providing all the information needed when we needed it. They were efficient and clear which really made us feel at ease.
A very easy process and a friendly service - definitely recommend!...
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Comment on agent fees
Very cheap agency fees
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Jun 19,2015
Jun 19,2015
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Mark and the team at paramount have been excellent throughout the whole of the moving process. The speed in which they have worked to ensure we were able to move into our new flat when it suited us has been quite remarkable. They have dealt ...
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Comment on agent fees
In comparison to other agents that we looked at prior to finding the flat, paramount were so much cheaper and way more fair.
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Jun 17,2015
Jun 17,2015
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12 years ago I retired & moved to abroad to live. I was advised by a trusted friend to contact Mark Durban at Paramount Estates to handle the letting of my property. It has turned out to be one of the best pieces of advice I have ...
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Jun 05,2015
Jun 05,2015
1
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Mark and Kyla have been the ideal support to help us settle into such a busy city like London. Being rather younger than average and looking for a one bed room in the West Hampstead area wasn't the easiest task (especially with the references!) and ...
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Jun 01,2015
Jun 01,2015
1
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James is extremely profession and efficient. He is keen to understand your needs/ concerns and address them as quickly as possible. He has kept me posted along the course of the letting process which I have appreciated.
I would happily recommend him to my friends ...
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May 25,2015
May 25,2015
1
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Great service from Sam and Kyla. Sam showed us around the property and was also part of the negotiation process in obtaining the flat. He was always very positive and clear letting us know exactly what we needed to do. Giving us truthful odds of ...
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May 19,2015
May 19,2015
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The Instruction process went smoothly with Paramount Properties and the photographs/marketing looked good.
Following in Initial open day (where there were many viewings) in Spring 2014 an offer was received. The offer unfortunately fell away and after that the viewings dried up. Communication then became ...
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May 19,2015
May 19,2015
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Mark Durban is an excellent letting agent and I would certainly recommend him to any prospective landlords. He is extremely professional, efficient and a pleasure to work with....
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May 11,2015
May 11,2015
2
people found
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James and Kyla were both great in the process of finding and securing our flat. James understood exactly what we were looking for and was flexible with viewings. When we had an issue with utilities on moving in, Kyla went above and beyond to help ...
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Comment on agent fees
Fees very fair and much lower than other local agents.
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May 04,2015
May 04,2015
2
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Kyla worked quickly and efficiently to ensure that all of the steps required for me to move with tight timetable were passed without problem. She was always very clear on the process and also personable and easy to deal. I would recommend her to others....
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Apr 30,2015
Apr 30,2015
1
people found
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James was super helpful throughout the process of finding my flat and signing the contract. He has always been very quick at getting back to me and very friendly. Paramount is so far the best agency I've had and they have dealt with any issues ...
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Apr 27,2015
Apr 27,2015
2
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I have just moved to this property just one week ago and I viewed this property through James. James is a friendly and easily approachable if any help is needed. I initially had an issue finding out how my hot water works and emailed directly ...
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May 05, 2015
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A correction to make to my previous comment- unfortunately the reply from the agency went to my spam folder to which I didn't receive until I looked there later. So the agency did come back to me on time. ...
Apr 16,2015
Apr 16,2015
2
people found
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James was both friendly and informative throughout what can otherwise be a very stressful process - his description of the property was accurate and he was always approachable and willing to help. I would be more than happy to deal with Paramount Properties again wherever ...
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Apr 16,2015
Apr 16,2015
2
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My Girlfriend and I were very happy with the service we received from Paramount when searching for and ultimately obtaining a 1 bed flat to rent. Our principle contact was with Dexter who we found to be very proactive in arranging viewings, well researched in all ...
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Apr 15,2015
Apr 15,2015
2
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My experience with them is really good, I dealed with Mark Durban and Jason Pevovar.
Both provided a good service to help me and everything I needed.
Avaible for anything at anytime even not in office hours, which I appreciate....
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Apr 15,2015
Apr 15,2015
1
people found
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Tim Gray sold my property, and showed a significant degree of expertise throughout the process.
He was clear in regard to the pricing of my property, and valued my property higher than other agents.
He was especially competent when a potential buyer was found, and ...
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Apr 13,2015
Apr 13,2015
1
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I was very happy with the service I received from Paramount. Paramount found a new tenant for my flat at the targeted rent. They found the new tenant in a timely manner which ensured that there was no gap between tenants. Paramount were also extremely ...
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Apr 13,2015
Apr 13,2015
1
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I would highly recommend Paramount Properties - from the first visit Spencer made to my flat over 7 years ago to all his colleagues, Ashley, Lauren and Lucy, who have assisted me since then - I have nothing but praise for them. The service they have ...
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Mar 25,2015
Mar 25,2015
2
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My experience with Paramount Properties has been excellent. I met Sam Jacobs during the initial property viewing and throughout the whole process he went the extra mile to ensure we are happy with the property and our needs met. Jason Pevovar demonstrated incredible patience whilst ...
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Mar 23,2015
Mar 23,2015
3
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Im very pleased with the service received from Jason and Sam who were extremely helpful and polite to us throughout whole process getting the flat...
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Mar 20,2015
Mar 20,2015
3
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I would definitely recommend Paramount to my friends as it was a pleasure to organise a flat with an assistance from Sam Jacobs and Jason Pevovar. They were extremely helpful every single time when I needed the advise from them. All ours inquires were dealt ...
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Mar 20,2015
Mar 20,2015
1
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Mark was really fantastic throughout the whole process, always helpful, honest and made moving flat a very smooth and easy process for us - the best agent we have ever dealt with....
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
