Paramount Properties
4.8/5, 1285 reviews
98% recommended
88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ... show more At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.

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Latest Reviews

 View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
“Paramount have supported me for a number of years both on the lettings and then sales side. Firstly I worked ......”
5th Oct 2021
reviewed by 'Lee-Ann'
“Since the onset of the pandemic, I will say that the service appeared to suffer somewhat, which is expected in ......”
24th Jul 2021
reviewed by 'Charlotte'
“Really disappointing communication once we put in an offer on a property. Messages asking about the status of the offer ......”
7th Jul 2021
reviewed by 'Nikki'
“The worst agent I’ve ever experienced! After putting in an offer for a flat which was a “sealed final ......”
17th Jun 2021
reviewed by 'hugely disappointed tenant'
“Definitely do not recommend. Very nice at the beginning, very rocky at the end. Weak information flow, or even misleading ......”
25th May 2021
reviewed by 'Thomas'
“Terrible service. Once they get money, the treat you like rubbish. Awful agency. Not professional, they only want to rip ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 86% £158,750 £15,875,000
Lettings 92% 95% £400 £3,879
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
240 1 713 12 133 2 155 1 22 6
Areas covered
  • NW2
  • NW3
  • NW6
  • NW8
  • NW10
  • W9
Address

150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202

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Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“James Carter and Mark Durban have been excellent. They found ......”

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Dec 18,2011
Minithumbup
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James
By: 'Charlotte'
Dec 18,2011
0 people found
this helpful
James Carter and Mark Durban have been excellent. They found me a ternant very quickly and faciliated the move so that I had mnothing at all to worry about throughout the process. James Carter has been very responsive and efficient and has gone the extra ...
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“I had problems with an overflow pipe and could not ......”

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Dec 17,2011
Minithumbup
By: 'leslie'
Dec 17,2011
0 people found
this helpful
I had problems with an overflow pipe and could not find a plumber to attend within a reasonable time. One phone call to Mark Durban and he arranged for Jit and Dipak to attend to the problem which thet did most efficiently and quickly. I ...
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“I use paramount to let my flat in London, I ......”

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Dec 17,2011
Minithumbup
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Spencer
By: 'Hugh'
Dec 17,2011
0 people found
this helpful
I use paramount to let my flat in London, I live in Australia so I need an agent who I can rely on. The professionalism and speed they work at is first rate - If you are going to let a property use Paramount. I ...
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“I have used Paramount since 2000 for lettings and have a ......”

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Dec 16,2011
Minithumbup
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Spencer
By: 'n'
Dec 16,2011
1 people found
this helpful
I have used Paramount since 2000 for lettings and have a fantastic relationship with the sales department as well as lettings. They are very transparent, upfront and truthful. I will always recommend Paramount to all friends and relatives. Mark Durban and Spencer Lawrence from the lettings ...
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“Paramount is by a million miles the best letting agent ......”

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Dec 16,2011
Minithumbup
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Spencer
By: 'Sally'
Dec 16,2011
0 people found
this helpful
Paramount is by a million miles the best letting agent I've ever encountered. Spencer made finding a flat and organising the paperwork (both for moving in and for renewing my tenancy year by year) really easy and fast - he is extremely helpful, honest and ...
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“Organised a viewing very quickly.Knew the property.Very helpful ......”

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Dec 16,2011
Minithumbup
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James
By: 'Barcher'
Dec 16,2011
0 people found
this helpful
Organised a viewing very quickly. Knew the property. Very helpful in advising me on what to offer for the best chance of me winning the property. Every detail from moving in, key cutting and contract signing was perfectly organised to suit me. Not as expensive ...
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“Agent was friendly and helpful. Kept us up to date ......”

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Dec 16,2011
Minithumbup
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James
By: 'RichBrant'
Dec 16,2011
0 people found
this helpful
Agent was friendly and helpful. Kept us up to date with the whole process of signing up to our tennancy. Would use them again...
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“I had used Paramount before when letting my property and ......”

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Dec 16,2011
Minithumbup
By: 'Lesley'
Dec 16,2011
0 people found
this helpful
I had used Paramount before when letting my property and had been pleased with the service so they were the natural choice when I decided to let the property again. They were very helpful from the start, coming round to my property straightaway and giving ...
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“Mark has always looked after my property, tenants and the ......”

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Dec 16,2011
Minithumbup
By: 'Nick'
Dec 16,2011
0 people found
this helpful
Mark has always looked after my property, tenants and the whole letting process really professionally. Always pitched the property at a realistic rent and has achieved almost 100% occupancy for the last 4 - 5 years. Despite not using their fully managed service, he has always gone out ...
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“Paramount are by far the best rental agent in West ......”

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Dec 16,2011
Minithumbup
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Spencer
By: 'George'
Dec 16,2011
0 people found
this helpful
Paramount are by far the best rental agent in West Hampstead, Mapesbury and Brondesbury. I have tried a few over the years and they are way out ahead. They are very professional and reliable. They give good advice. They move very fast and get things ...
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“I would have liked to have given a better rating, ......”

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Dec 16,2011
Minithumbup
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James
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Spencer
By: 'E'
Dec 16,2011
1 people found
this helpful
I would have liked to have given a better rating, as my experience of finding a property through James Carter definitely deserved 5 stars - he was proactive, refreshingly honest and friendly. When my moving date had to be postponed because of unforeseen damage done by ...
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“I am a landlord and have let my flat through ......”

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Dec 16,2011
Minithumbup
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James
By: 'r360'
Dec 16,2011
0 people found
this helpful
I am a landlord and have let my flat through Paramount for I think 15 years. The service has been excellent; James on the lettings side and Hayley dealing with management have both been very professional, helpful and responsive....
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“My first time renting through Paramount, they made my search ......”

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Dec 16,2011
Minithumbup
By: 'Karyn'
Dec 16,2011
0 people found
this helpful
My first time renting through Paramount, they made my search very pleasant, a professional service that was very efficient and quick from start to finish. The flat wasn't in a good state before I decided to rent it but they said they would make-good everything ...
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“Highly recommended. i am renting a property from them - ......”

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Dec 15,2011
Minithumbup
By: 'GC'
Dec 15,2011
0 people found
this helpful
Highly recommended. i am renting a property from them - Mark Durban was extremely professional and very helpful from the very first phone call and still is now. He makes himself available for any questions and responses very promptly. There's nothing hidden everything is upfront, ...
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“James was very professional and dealt with our queeries promptly ......”

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Dec 15,2011
Minithumbup
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James
By: 'Kat'
Dec 15,2011
0 people found
this helpful
James was very professional and dealt with our queeries promptly and efficiently. We did feel a little duped by the lack of storage in our flat, though, whereby one the "wardrobes"actually contained the boiler and therefore we had to buy more storage items....
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“James at Paramount was extremely helpful with our recent move ......”

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Dec 15,2011
Minithumbup
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James
By: 'Gemma'
Dec 15,2011
0 people found
this helpful
James at Paramount was extremely helpful with our recent move into West Hampstead. He kept us well informed with the letting process and was always at hand to answer any of any queries, will definately recommend their services....
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“Fantastic experience finding a property to rent in WH/Kilburn. ......”

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Dec 15,2011
Minithumbup
By: 'Bradley'
Dec 15,2011
0 people found
this helpful
Fantastic experience finding a property to rent in WH/Kilburn. Mark Durban provided a great service from showing us the type of property we wanted to rent through to us undertaking the Due Diligence and moving into to the property. Would highly recommend!...
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“Great experience with James Carter from Paramount. Listened properly at ......”

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Dec 15,2011
Minithumbup
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James
By: 'Prakash'
Dec 15,2011
0 people found
this helpful
Great experience with James Carter from Paramount. Listened properly at the outset so we didn't waste any time looking at places that wouldn't suit. Handled the negotiations really well. He also went the extra mile in sorting out some issues for us after we had ...
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“James is a fantastic letting agent I have been dealing ......”

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Dec 15,2011
Minithumbup
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James
By: 'Carla'
Dec 15,2011
0 people found
this helpful
James is a fantastic letting agent I have been dealing with him since I first rented my flat in August this year. He is very efficient and professional at all times and has helped resolve any problems I have had. When I contact him he ...
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“Nothing but good times! Paramount were great, attentive and swift ......”

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Dec 15,2011
Minithumbup
By: 'Ron'
Dec 15,2011
0 people found
this helpful
Nothing but good times! Paramount were great, attentive and swift in getting our tenancy sorted meaning we didn't really have to worry about a thing. Extremely knowledgable about the property and area in general. (cheers for the curry house tip!) There have been a couple ...
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“I have used Paramount to rent my property portfolio since 1998. ......”

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Dec 15,2011
Minithumbup
By: 'DavidH'
Dec 15,2011
0 people found
this helpful
I have used Paramount to rent my property portfolio since 1998. Throughout this changing period I have always had great service from Paramount and sound advice. They have a very strong, stable lettings team who give first class personable service and their administrative back up is ...
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“I cannot begin to say how fantastic my experience with ......”

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Dec 15,2011
Minithumbup
By: 'Sarah'
Dec 15,2011
0 people found
this helpful
I cannot begin to say how fantastic my experience with Paramount has been - they have really given me a whole new perspective on dealing with estate agents and have put the rest of the profession to shame! They were friendly, professional and responsive. I ...
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“We have received great service from this agent, always easy ......”

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Nov 17,2011
Minithumbup
By: 'Roisin'
Nov 17,2011
0 people found
this helpful
We have received great service from this agent, always easy to deal with and fast to attend to urgent problems....
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“I've twice rented properties through Paramount (for a total of ......”

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Aug 28,2011
Minithumbup
By: 'dh75'
Aug 28,2011
0 people found
this helpful
I've twice rented properties through Paramount (for a total of six years). They were consistently professional and a pleasure to deal with. No rip-offs or hidden fees or such dubiousness at all. If I were looking to rent again in the area of London in ...
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“I rented a flat from them. The property had not ......”

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Jun 15,2010
Minithumbdown
By: 'Garth'
Jun 15,2010
3 people found
this helpful
I rented a flat from them. The property had not been cleaned at all at the start of the tenancy. When I left the flat I cleaned it myself and informed them that I had not had a professional cleaner in. They charged me ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure


Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.


Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.


If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.


Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.


A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.


Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.

Last updated at 1:00 AM 01/01/1970 by Carla Bradman

Awards won by Paramount Properties

Regional Awards won by Paramount Properties

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