Paramount Properties
4.8/5, 1285 reviews
98% recommended
88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ... show more At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.

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Latest Reviews

 View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
“Paramount have supported me for a number of years both on the lettings and then sales side. Firstly I worked ......”
5th Oct 2021
reviewed by 'Lee-Ann'
“Since the onset of the pandemic, I will say that the service appeared to suffer somewhat, which is expected in ......”
24th Jul 2021
reviewed by 'Charlotte'
“Really disappointing communication once we put in an offer on a property. Messages asking about the status of the offer ......”
7th Jul 2021
reviewed by 'Nikki'
“The worst agent I’ve ever experienced! After putting in an offer for a flat which was a “sealed final ......”
17th Jun 2021
reviewed by 'hugely disappointed tenant'
“Definitely do not recommend. Very nice at the beginning, very rocky at the end. Weak information flow, or even misleading ......”
25th May 2021
reviewed by 'Thomas'
“Terrible service. Once they get money, the treat you like rubbish. Awful agency. Not professional, they only want to rip ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 86% £158,750 £15,875,000
Lettings 92% 95% £400 £3,879
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
240 1 713 12 133 2 155 1 22 6
Areas covered
  • NW2
  • NW3
  • NW6
  • NW8
  • NW10
  • W9
Address

150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202

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Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Our agent, David, was friendly, helpful and professional, even when ......”

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Jan 10,2012
Minithumbup
By: 'MVeniar'
Jan 10,2012
0 people found
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Our agent, David, was friendly, helpful and professional, even when dealing with our lengthy and complicated case involving a lease extension and some snail-paced solicitors. David kept us regularly updated and was proficient at chasing calls throughout the process. I'd happily deal with Paramount again....
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“I found Oliver Lewis extremely helpfull and and tried very ......”

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Jan 10,2012
Minithumbup
By: 'O2'
Jan 10,2012
0 people found
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I found Oliver Lewis extremely helpfull and and tried very hard to make every thing went well....
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“David Warren was extremely patient and helpful. He always returned ......”

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Jan 10,2012
Minithumbup
By: 'Maggie'
Jan 10,2012
0 people found
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David Warren was extremely patient and helpful. He always returned phone calls promptly and explained the process in detail. Paramount's service was exemplery and I highly recommend them....
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“We have rented two flats from Paramount over the last ......”

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Jan 09,2012
Minithumbup
By: 'KMcH'
Jan 09,2012
0 people found
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We have rented two flats from Paramount over the last four years. Our letting agent has been outstanding throughout. Dominic Moyes has been a pleasure to deal with. His honesty, straight talking and sense of fun would make me recommend him highly to anyone. Paramount ...
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“We used Paramount in the purchase of our property in ......”

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Jan 09,2012
Minithumbup
By: 'T'
Jan 09,2012
0 people found
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We used Paramount in the purchase of our property in June 2011. We had had previous dealings with estate agents in the West Hampstead area and the service provided by Paramount definitely outclassed that previously received. Our agent, Oliver, did his upmost to answer all queries ...
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“I have been very impressed with the professional, friendly and ......”

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Jan 09,2012
Minithumbup
By: 'Buyer'
Jan 09,2012
0 people found
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I have been very impressed with the professional, friendly and personal service offered by Paramount Properties. I have found Paramount to be reliable and efficient, something which can be fairly hard to come by in the industry. Oliver Lewis (my contact) was always available to ...
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“When choosing to sell we looked at 3 different agents and ......”

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Jan 09,2012
Minithumbup
By: 'Lucy'
Jan 09,2012
0 people found
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When choosing to sell we looked at 3 different agents and after all their initial meetings we decided to go with Oliver at Paramount. They gave a very honest valuation with good T&C's. Throughout Oliver was very professional and always responded to any queries quickly ...
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“My experience with the letting division of Paramount has been ......”

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Jan 09,2012
Minithumbup
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By: 'Richard'
Jan 09,2012
0 people found
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My experience with the letting division of Paramount has been excellent. I am based overseas which means i am totally reliant on them. They found excellent tenants for me within two weeks of completing my purchase and in the intervening time arranged for all necessary ...
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“I have been dealing with Mark Durban at Paramount Properties ......”

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Jan 09,2012
Minithumbup
By: 'Tony'
Jan 09,2012
0 people found
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I have been dealing with Mark Durban at Paramount Properties for more than 10 years and he has always been professional and helpful in every aspect of renting. If you are looking for an agent to take of your rental properties then Paramount Properties is the ...
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“I found Paramount very helpful and efficient - Mark Durban's ......”

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Jan 09,2012
Minithumbup
By: 'Phil'
Jan 09,2012
0 people found
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I found Paramount very helpful and efficient - Mark Durban's professional approach and strong relationship with the landlord meant we secured our flat with the minimum of hassle on the same day we had viewed it....
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“Fantastic client service. We were in the middle of a ......”

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Jan 09,2012
Minithumbup
By: 'Rajeev'
Jan 09,2012
0 people found
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Fantastic client service. We were in the middle of a long chain and it almost did not go through, but thanks to Davids effort to manage all the parties we have our lovely new home. Want to highlight that the agent selling our property (or ...
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“Paramont agency with the help of the agent Mr.david ......”

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Jan 08,2012
Minithumbup
By: 'Bina'
Jan 08,2012
0 people found
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Paramont agency with the help of the agent Mr.david Warren helfed and assisted us in buying an apartment in London west Hampstead .Aswe are not from the UK, David took time to phone and email us in every step of the purchase and also ...
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“a very good, efficient service from start to end. all ......”

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Jan 08,2012
Minithumbup
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By: 'Mike'
Jan 08,2012
0 people found
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a very good, efficient service from start to end. all handled to our complete satisfaction...
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“Paramount properties made my experience as a new landlord painless. ......”

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Jan 07,2012
Minithumbup
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Spencer
By: 'JA'
Jan 07,2012
0 people found
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Paramount properties made my experience as a new landlord painless. Spencer Lawrence came highly recommended to me and I, in turn, would also recommend him highly....
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“Very thorough and kept us informed throughout the process. Achieved ......”

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Jan 07,2012
Minithumbup
By: 'HMO'
Jan 07,2012
0 people found
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Very thorough and kept us informed throughout the process. Achieved us a better than expected sale price...
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“Everyone at Paramount in West Hampstead was professional and efficient ......”

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Jan 07,2012
Minithumbup
By: 'Jill'
Jan 07,2012
0 people found
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Everyone at Paramount in West Hampstead was professional and efficient but most of all friendly. I cannot fault the service they provided and would have no hestation to recommend them....
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“Paramount have let and managed our house in West Hampstead ......”

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Jan 07,2012
Minithumbup
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By: 'Alastair'
Jan 07,2012
0 people found
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Paramount have let and managed our house in West Hampstead for the last 12 years while we have lived abroad. They have been consistently helpful and effective throughout this period, including an efficient letting service when the property was vacant (though only a few times - ...
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“I have been dealing with Paramount as a landlord for ......”

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Jan 06,2012
Minithumbup
By: 'Seamus'
Jan 06,2012
0 people found
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I have been dealing with Paramount as a landlord for the last 20 years and the reason I have stuck with them is because they always operate to the highest standards. They are extremely efficient and always provide an excellent service. As a non resident landlord ...
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“Oliver Lewis was the agent I dealt with to sell ......”

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Jan 06,2012
Minithumbup
By: 'Satisfied'
Jan 06,2012
0 people found
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Oliver Lewis was the agent I dealt with to sell my property. From the outset I found him both helpful and efficient at all times. He treated any requests with urgency and kept me fully informed of all developments on the buyers side. He always ...
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“Efficient, helpful and responsive service from Oliver Lewis. Would definnitely ......”

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Jan 06,2012
Minithumbup
By: 'EJM'
Jan 06,2012
0 people found
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Efficient, helpful and responsive service from Oliver Lewis. Would definnitely use them again next time around....
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“I found Oli to be straightforward & realistic, with a positive ......”

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Jan 06,2012
Minithumbup
By: 'Leslie'
Jan 06,2012
0 people found
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I found Oli to be straightforward & realistic, with a positive attitude. He is aware of the good prospects, both potential owner occupires and also the investment buyers, to whom I eventually concluded a deal. After terms were agreed, he followed thro' to completion in a ...
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“An allround excellent service. Highly professional and efficient. I would ......”

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Jan 06,2012
Minithumbup
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Lionel
By: 'Alan'
Jan 06,2012
0 people found
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An allround excellent service. Highly professional and efficient. I would not hesitate to recommend Parmaount properties to anyone and the individual agent (Lionel Stoll) could not have been more helpful at ever stage....
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“We found Paramount to be the best estate agents we ......”

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Jan 06,2012
Minithumbup
By: 'James'
Jan 06,2012
0 people found
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We found Paramount to be the best estate agents we used to find our first property. Oli was incredibly helpful during the entire process and was always quick to respond to queries during our search. He was always honest about the properties we viewed which ...
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“As landlords we have been associated with Paramount for the ......”

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Jan 06,2012
Minithumbup
By: 'Roger'
Jan 06,2012
0 people found
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As landlords we have been associated with Paramount for the past 18 years. During this time Mark Durban our contact there has served us with a consistantly high standard of professionalism. Paramount, one of the market leaders has supported us and helped us achieve our targets ...
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“Buying with Paramount was a painless process - they are ......”

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Jan 06,2012
Minithumbup
By: 'Anjali'
Jan 06,2012
0 people found
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Buying with Paramount was a painless process - they are efficient and respond quickly to all queries. I found them very friendly and easy to work with....
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“The service I've received from Paramout has been excellent. They ......”

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Jan 06,2012
Minithumbup
By: 'Panos'
Jan 06,2012
0 people found
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The service I've received from Paramout has been excellent. They understood what I was looking for and didn't waste my time showing me properties didn't fit our criteria. This purchase was not the first one with Paramount and definitely won't be the last one. Our ...
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“Paramount (David Warren) have sold TWO flats and rented one ......”

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Jan 06,2012
Minithumbup
By: 'Lilia'
Jan 06,2012
0 people found
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Paramount (David Warren) have sold TWO flats and rented one other for me during the course of the last two years. The first was particularly troublesome but David, like a dog with a bone, walked patiently with me, through the particularly turbulent sale (which included ...
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“I have done business with Paramount lettings for over 20 years . ......”

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Jan 06,2012
Minithumbup
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Spencer
By: 'Eamonn'
Jan 06,2012
0 people found
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I have done business with Paramount lettings for over 20 years . As a Iandlord I have found them very efficent and reliable . The staff have been there for many years and are very helpfull. They have allways found me good tennants , and if ever an issue ...
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“We tried two other agents to sell our flat before ......”

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Jan 06,2012
Minithumbup
By: 'Adam'
Jan 06,2012
1 people found
this helpful
We tried two other agents to sell our flat before turning to Paramount. David Warren and the team were extremely effective, got the property under offer, and ensured that the transaction happened as smoothly as possible. If you're selling in NW6 or NW2, you've got ...
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“I have used Paramount Properties for several years, and pleased ......”

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Jan 06,2012
Minithumbup
By: 'John'
Jan 06,2012
0 people found
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I have used Paramount Properties for several years, and pleased with the service that I receive particularly from Mark Durban (lettings) and Hayley Hills (management) and would recommend them without hesitation....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure


Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.


Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.


If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.


Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.


A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.


Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.

Last updated at 1:00 AM 01/01/1970 by Carla Bradman

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