88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Oct 19,2015
Oct 19,2015
0
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Mark and Kyla were very helpful throughout the whole process of renting our new property. All the enquiries were dealt with in a very timely and professional manner. We really enjoyed the fact that the proccess of signing all the paperwork was completed electronically and ...
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Oct 14,2015
Oct 14,2015
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I only have good things to say about these guys. They have all been very helpful, professional and organised. That includes Dexter, Jason, Daniel and Tatum.
This was my first time dealing with an estate agent, and despite some terrible stories that I heard and ...
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Comment on agent fees
Very much reasonable.
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Oct 14,2015
Oct 14,2015
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Everyone who we dealt with Paramount acted in a very professional and timely manner. They were also accesible and clear in our interactions....
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Oct 12,2015
Oct 12,2015
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Mark Durban was very helpful and presented the flat exactly as it was without hiding any important info. He and Kyla were keeping me informed for every step of the rental procedure and always were very very polite , They are organised and planned correctly everything ...
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Oct 12,2015
Oct 12,2015
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Sam, James and Kyla were all very helpful with our move into our new home. They were all quick to respond to emails and have been helpful throughout the process. We are happy with the furniture in the flat and Sam listened to our opinions ...
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Comment on agent fees
We feel these are very reasonable in comparison to other agents.
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Oct 07,2015
Oct 07,2015
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Couldn't have asked for more. Both were easy to deal with and made the transition and move easy. Always available to answer any questions we had....
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Comment on agent fees
Some of the lowest I've ever paid.
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Oct 06,2015
Oct 06,2015
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Paramount and specifically Dexter have made the whole process from inspection, signing the lease too moving in a breeze. The ease of being able to do most of the processes online takes the stress out of the moving process. I would recommend them highly....
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Oct 05,2015
Oct 05,2015
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I have recently let out my property through Paramount in West Hampstead.
The service I received from the 2 agents I dealt with, James Jessop and Dexter Franklin-Beck, and the rest of the team was above all expectations. This was my first time letting a property ...
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Comment on agent fees
Acceptable.
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Sep 30,2015
Sep 30,2015
0
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We found a flat listed by Paramount Properties on Right Move and contacted Mark Durban. Mark was a reliable, professional and friendly agent to deal with. He fulfilled our requests and made the process of letting the flat stress free. We are very happy in ...
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Sep 29,2015
Sep 29,2015
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I would definitely recommend these estate agents. They were reliable, contactable and honest.
Mark was very efficient when organising the viewing and was available pretty much constantly when negotiating the terms of the lease. He always replied to emails and was an excellent at liaising ...
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Comment on agent fees
Very reasonable in comparison with other agencies in the area.
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Sep 28,2015
Sep 28,2015
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Jason, James, Dexter and the lettings team did a marvellous job letting my flat. very quick to photograph and put it online, very quick to find me suitable tenants. kept in constant touch, and very efficient on paperwork, and saved me a lot of time. ...
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Sep 26,2015
Sep 26,2015
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The lettings team at Paramount has been nothing short of amazing. Mark's valuation was spot on, and Dexter was super efficient and proactive in finding quality tenants for my property. They even took care of all the transfers of bills into the tenants' names. Brilliant ...
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Comment on agent fees
Their fees are competitive. I would advise them to review their costs for professional cleaning - it seems to be a disproportionately large amount for what it is.
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Sep 23,2015
Sep 23,2015
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From start to finish Mark Durban and the team at Paramount were absolutely fantastic. After initially conveying interest in a property, Mark immediately got to grips with our needs and was incredibly accommodating with respect to viewings; scheduling us in at very short notice. During ...
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Sep 22,2015
Sep 22,2015
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Paramount were extremely helpful, very professional and polite at all times! I was very happy with them and would not hesitate to use them again....
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Comment on agent fees
Seems a reasonable sum to be paid, considering all the work that goes into letting a property. All the checks that were made, made me feel very comfortable.
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Sep 15,2015
Sep 15,2015
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The agent was excellent and very helpful throughout the process. Dexter was very quick to respond to our query and have been very helpful along the way. The process is quick and effortless with minimum paperwork required. Overall I was very impressed with the service ...
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Sep 08,2015
Sep 08,2015
0
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I've had an excellent experience using Paramount Properties and in particular James and Jason. James showed us around the property and was very friendly. From the moment we put the in proposal to rent the property to getting everything ready to move in, he was ...
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Comment on agent fees
They use standard fees that most estate agents seem to use which is 6 weeks rent.
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Sep 08,2015
Sep 08,2015
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It's not fun having just a few short days to find a family home when you are relocating from abroad. Especially if your relocation agent let you down badly and everyone is looking in the same area. We asked friends for recommendations: they pointed us ...
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Sep 03,2015
Sep 03,2015
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The entire team at Paramount were exceptional to deal with and we love our new home. Having rented for most of my adult life in various cities across the world (including Sydney, New York and now London) I can say Mark and team are by ...
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Comment on agent fees
Fees were all standard and within what is expected.
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Sep 03,2015
Sep 03,2015
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I am exceptionally impressed with the service provided by Paramount Properties. Mark has gone the extra mile in helping myself and a friend find somewhere. After providing a few details about ourselves and what we wanted, Mark knew exactly what we were looking for and ...
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Sep 02,2015
Sep 02,2015
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James was very helpful during the letting process. He was very responsive, he organised furniture for us and kept us updated throughout the process....
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Sep 02,2015
Sep 02,2015
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Both Dexter and Jason were pro-active and efficient at dealing with our letting. Dexter was great at keeping us in the loop with what was going on and generous with his time, showing us around the property at 4.30 on a Saturday, after the office had ...
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Comment on agent fees
Paramount had the most reasonable fees I have experienced for lettings, including lettings in my university towns outside of London.
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Aug 20,2015
Aug 20,2015
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Dexter, Jason and the entire Paramount team have been truly wonderful to work with. The entire process (which can be a nightmare!) from viewing to moving in has been a breeze. All communications have been swift and friendly and every detail was taken care of ...
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Aug 19,2015
Aug 19,2015
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Dealing with Mark has been a pleasure as he made sure that all my questions were answered promptly. He is really professional and reliable. He really try to accommodate us with some issue that we had with our old property. Mark is the great example ...
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Aug 19,2015
Aug 19,2015
0
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We have used Paramount before and were very impressed then. It was the same this time around with very helpful and attentive staff. Dexter in particular was very keen to help and answer all our question as well as guide us through the process. Very ...
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Aug 07,2015
Aug 07,2015
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My girlfriend and I were looking for a very specific type of property and James was extremely diligent, patient and a consummate professional in terms of getting us what we were hoping for.
As an agent myself it is nice to deal with someone who ...
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Aug 06,2015
Aug 06,2015
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Mark and Kyla were really great in getting everything sorted quickly and efficiently ahead of the move, right down to attending viewings the same day and sorting out any issues / queries we had when they became apparent. Would definitely use again and highly recommend to ...
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Comment on agent fees
From what I've seen they were pretty reasonable, ‚£85 for the inventory and ‚£90 for drawing up the tenancy agreement. Have heard of much worse.
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Jul 30,2015
Jul 30,2015
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We dealt with Mark and Kyla whilst looking for a flat to rent in North West London. Both Mark and Kyla were extremely helpful and professional and we were able to find a fantastic property. Their business dealings are quick with good communications and we ...
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Jul 29,2015
Jul 29,2015
1
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My sister and I were looking for a property and we had a tight turn around. James was very helpful and we were impressed with his level of commitment to us....
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Jul 22,2015
Jul 22,2015
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Both Sam and Jason were really helpful in the management of the lettings process with our flat. Both were knowledgable and always responded quickly to any queries. I'd recommend both....
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Jul 21,2015
Jul 21,2015
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Jason was very helpful throughout the entire tenancy process, especially during the referencing process which was completed within 2 days. Jason was very accommodating with the fact that our move in date was only a matter of days from our initial offer.
Despite having never met ...
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Comment on agent fees
The Agency was incredibly flexible with their fees in order to try to promote the house we were renting, which made the deal more attractive.
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
