88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jan 18,2012
Jan 18,2012
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I was hugely impressed with the service from Spencer and then Mark Durban. From advice at pre purchase, to letting the flat within 24 hours to followup service during and after. One of the easiest recommendations to make! Great team!...
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Jan 17,2012
Jan 17,2012
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My husband and I rented thruogh Paramount over the past three years and we had/have best deal with Paramount.
Our agent Spencer Lawrence is very helpfull and profesional,we deal with him for help on or off office hours Spencer
Lawrence never fails to ...
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Jan 17,2012
Jan 17,2012
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We have used Paramount Properties as our letting agent for the past three years and have always found them to be easy to communicate with and reliable when dealing with our property and tenants. We live abroad which could have created problems, but they have ...
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Jan 17,2012
Jan 17,2012
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We chose Paramount because they were the only agency in the area proposing a couple of things: (1) a reduced percentage for their fees if the property sold below a certain price and (2) a pre-contract lock-in agreement between the buyer and seller. This gave me some ...
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Jan 17,2012
Jan 17,2012
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The overall service has been terrific as the agent quickly worked out what our rental needs were and the second property they showed us was a great fit and we took it. Since then all queries have been dealt with in an effiecient and satisfactory ...
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Jan 16,2012
Jan 16,2012
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I moved to London in 2007 & I have to say that I found the flat search in this City awful, mainly due to the unreliability of & misleading information given by the various agents I had arrange viewings with ........ until I made contact with Paramount Properties & Spencer ...
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Jan 16,2012
Jan 16,2012
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We used Mark Durban at Paramount to let out a 1 bedroom garden flat in Brondesbury/ Kilburn. Mark was always responsive and was particularly helpful when it came to negotiating the check out date and any deductions that were required from the tenant following vacation - ...
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Jan 16,2012
Jan 16,2012
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I have rented various properties through Paramount over the past 9 years and have nothing but positive things to say about their service. Paramount have always been and continue to be very helpful in all areas of renting, including great assistance with the initial flat search ...
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Jan 16,2012
Jan 16,2012
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Paramount Properties were very efficient, honest and helpful. I cannot recommend them highly enough. THank you so much!...
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Jan 16,2012
Jan 16,2012
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My husband and I have rented through Paramount for the last 5 years, and have never been unhappy with their service. Their fees are sensible, their service is stellar and they have a great maintenance team on hand for when things go wrong (which occasionally, they ...
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Jan 15,2012
Jan 15,2012
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We bought our first property through Paramount Properties. Lionel Stoll was great at helping with our purchase. He was very experienced and kept us informed at all stages during our purchase and always replied to our questions in a very polite and professional manner. Overall ...
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Jan 15,2012
Jan 15,2012
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Paramount manage a number of properties in NW6 and NW10 for my company. Their service is first class both in terms of the management and letting of vacant accommodation. They achieve good levels of rental and seem to establish a good rapport with existing and ...
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Jan 14,2012
Jan 14,2012
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We got superb service throughout our flat sale from Oliver Lewis, our agent, and all his Paramount West Hampstead colleagues. The marketing was effective and efficient, and a great cash buyer was locked down quickly at exactly the price they had predicted, so they clearly ...
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Jan 14,2012
Jan 14,2012
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I have just rented my first property through paramount. My experience has been very pleasant. Mark Durban was very professional and helpful. He was the first agent who had all the information I wanted to know on hand. All my answers were promptly answered and ...
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Jan 14,2012
Jan 14,2012
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I've been letting my property through Mark Durban at Paramount Properties for almost 10 years now and I have been delighted with their lettings service. Mark has always been supremely efficient at finding me great tenants and as a result the property has never been left ...
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Jan 13,2012
Jan 13,2012
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I have been dealing with Paramount Properties as a private tenant since 1999.
During this time I grew to appreciate and trust their work ethics, efficiency and service.
The strong working relationship that was formed with Mark Durban, one of the letting agents, has granted my ...
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Jan 13,2012
Jan 13,2012
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I have now lived in two properties managed by Paramount and have always found them dedicated, organised and willing to go that one step further to help out. They have a very organised and accountable property management team and really look after their tenants. As ...
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Jan 13,2012
Jan 13,2012
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My experience with Paramount has been just that. I was previously working in property and would find it frustrating dealing with a constant stream of agents who were unhelpful and inexperienced. I first dealt with paramount when selling my flat in west hampstead about 5 years ...
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Jan 13,2012
Jan 13,2012
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Last year, Paramount sold my flat and the process was completely seamless. The flat sold quickly and I was kept informed of every development though the process. Everyone I dealt with was professional and I will without doubt use Paramount without any hesitation in the ...
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Jan 12,2012
Jan 12,2012
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I was in the market to buy a flat in Swiss Cottage/Finchley/ West Hampstead area and in a space of 6 months have seen numerous agents. You get to meet all kinds of personalities but if you want an agent that is upfront, polite, patient, ...
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Jan 12,2012
Jan 12,2012
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I instructed Paramount Properties on a freehold house owned by my son (who lives abroad) and Paramount worked very hard to sell, despite very difficult market conditions. This first property was a house in Okehampton Road NW10. After a couple of false starts, they found ...
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Jan 12,2012
Jan 12,2012
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I have used Paramount for many years for both buying and renting out property. I have always found the staff especially helpful and caring in their dealings as well as having extremely good market and local knowledge. I highly recomment Paramount....
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Jan 11,2012
Jan 11,2012
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When dealing with Paramount Properties, NW London, I have found the staff approachable, professional and their customer care is a model many other companies could learn from. I have been letting my properties for the past 3 years and so far all tenants Paramount have found ...
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Jan 11,2012
Jan 11,2012
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Paramount has managed my property for over 8 years, to my complete satisfaction and with next to no void periods. The current tenancy has been extended for the last 5 years. I highly recommend the services of Paramount and have no reason to use another agency. First ...
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Jun 20, 2013
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Having used the services of Paramount Lettings for several years we contacted Paramount Sales to sell our family home of 31 years and were more than happy with the successful outcome . We were kept informed throughout the process and unexpected problems were solved promptly and thankfully
the whole procedure was not as stressful as we thought it might be. ...
Jan 11,2012
Jan 11,2012
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Hi - I thought I would add my comments to let all know about the efficient and honest service that I have recieved from Paramount and in particular Mark Durban who has now successfully let my property for almost 10 years. In those 10 years the apartment ...
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Jan 11,2012
Jan 11,2012
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I have been a landlord of 2 properties in NW2 for over 10 years. I have used Paramount as letting agent throughout this time. Paramount's letting agents are top notch and have always performed a first class service for me. They respond promptly to my questions and ...
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Jan 11,2012
Jan 11,2012
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I bought a property through Paramount in Jan 2011. To start with the website was clear and consise and listed as much detail about the property as possible (including floorplan and energy rating). When I booked a viewing with Oliver Lewis (the salesman for the property) ...
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Jan 10,2012
Jan 10,2012
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I had a really good experience when I bought the flat through Paramount (Lionel Stoll was excellent - very responsive and helpful) so I was keen to give them the opportunity to sell it. Out of the three agents who valued the property, Paramount was ...
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Jan 10,2012
Jan 10,2012
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I purchased a two bed flat off Paramount in March 2011. As a first time buyer I was apprehensive and to be honest I didn't really have a clue with how to go about things. Paramount were very patient and after an initial chat and numerous ...
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Jan 10,2012
Jan 10,2012
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Paramount sold our property for us in 2011. The team at Paramount were all most helpful, especially Lionel Stoll who dealt with the sale so professionally and without any fuss. Any problems were sorted out quickly by Lionel and most importantly we were kept informed at ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
