88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jan 25,2012
Jan 25,2012
1
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I have used Paramount to let my properties for over 15 years now and have always found them very professional, honest and straight forward.
They have not only constantly found very good tenants for me, but they consistantly use common sense, keep me informed and have ...
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Jan 25,2012
Jan 25,2012
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Me and my husband have used paramount to rent out our 2 bed flat in west hampstead for the past 3 years and we have been very happy with them. Spencer has always offered us valuable advice and we would be very confident in recommending them!...
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Jan 24,2012
Jan 24,2012
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I have been with paramount for over 11 years, they are great in every aspect, very professional very friendly and know what they are doing. The maintencae department is run by Hayley Hills, she is a pleasure to work with, very proffesional quick friendly, and like ...
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Jan 24,2012
Jan 24,2012
0
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I am so lucky that i find Paramount, and so satisfied with the great service from the staff in this company.
So far so good! I love living in the property!...
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Jan 23,2012
Jan 23,2012
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I have used Paramount as the letting agent and property manager for 11 successful years. The studio flat has not been empty for longer than two weeks and tennants have stayed any time between 1 to 4 years. I have always been please with the way they have ...
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Jan 23,2012
Jan 23,2012
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We have several properties in West Hampstead and whenever we have used Paramount they have been extremely helpful as well as knowledgeable of the area and the market. We have used this agency for over ten years always with excellent results. We cannot recommend them ...
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Jan 23,2012
Jan 23,2012
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We have dealt with with Paramount for many years and have always found them very helpful and efficient. I would highly recommend them....
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Jan 23,2012
Jan 23,2012
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I am very happy with the service provided by Paramount Properties, especially our agent Mark Durban.
Everything possible was completed for us and we were able to move in 6 days after viewing....
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Jan 23,2012
Jan 23,2012
1
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Among the proliferating letting agents that are mushrooming around London and which servics we all have to seek every now and then, there will be always a few that try to build their success not necessarily on instantaneous profit but through establishing a relationship with ...
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Jan 23,2012
Jan 23,2012
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Excellent service there was a continuous number of viewings throughout all time flat was advertised which resulted in a sale. I managed to receive a price at high end of valuation so was very pleased. I would definitely recommend them....
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Jan 23,2012
Jan 23,2012
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I just rented a property through Paramount and I am very happy with it and with the way Paramount has treat us. Our experienced with a previous estate agent was really bad.
Paramount and the stuff that works at West End Lane is fantastic, helpful ...
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Jan 21,2012
Jan 21,2012
0
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The flat I bought through Paramount Properties was the third I'd had an offer excepted on in six months. The other two, both found through other agents, fell through due to gazumping and I was particularly anxious about the same thing happening again. I shouldn't ...
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Jan 21,2012
Jan 21,2012
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I have used the Lettings department in Paramount for over 15 years now and from day one have always been impressed with the level of professionalism from Spencer's team. As an overseas based landlord it is imperative that I can rely on people doing what they ...
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Jan 21,2012
Jan 21,2012
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My experience with Paramount Properties has only been positive. My lettings agent Spencer listened to what I was looking for to rent, and offered exactly that, making the whole process of renting with Paramount as easy as possible. In my experience, Paramount look after their ...
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Jan 21,2012
Jan 21,2012
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Mark was very proactive and fair when it came to the process of selecting the best offer for the flat. He also did his best to negotiate the most favorable increase for my second year. It is because of these reasons that I chose to ...
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Jan 21,2012
Jan 21,2012
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I have used Spencer and Mark at Paramount now for a number of years to let out a building i own in West Hampstead. I can say that they are excellent agents, really on the ball and full of good advice. Use them they are ...
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Jan 21,2012
Jan 21,2012
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David was our agent and he was by far one of the better agents we were in contact with. He was knowledgeable about the market and always gave a honest opinion without having a typical sales approach. He understood our requirements and always came up ...
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Jan 20,2012
Jan 20,2012
0
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My tenancy has been managed by Paramount for many years and I have to say they provide a first class service. Hayley Mills and Morelle Baker respond to any issues immediately and ensure they are dealt with promptly. Spencer Lawrence arranged a (much needed) renovation ...
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Jan 20,2012
Jan 20,2012
0
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My tenancy has been managed by Paramount for many years and I have to say they provide a first class service. Hayley Mills and Morelle Baker respond to any issues immediately and ensure they are dealt with promptly. Spencer Lawrence arranged a (much needed) renovation ...
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Jan 20,2012
Jan 20,2012
0
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Paramount were absolutely fantastic during the sale of our property. My husband was taken seriously ill during the time we were selling our flat and David was totally amazing. He worked so hard to keep things on track for us. Thankfully, having Paramount on board ...
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Jan 19,2012
Jan 19,2012
0
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As a tenant I've received excellent service from Paramount, in particular Mark Durban.
Staff are all very professional, know their stuff and most importantly respond quickly to any queries or issues.
Mark in particular has been really easy to work with and you can tell ...
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Jan 19,2012
Jan 19,2012
0
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Agent must have listened to the type of property I wanted as he only showed me two properties and I bought one. He was friendly and professional and represented his company very positively. I could have access to the property for viewing when I wanted. ...
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Jan 19,2012
Jan 19,2012
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Used Robert from Paramount to purchase an investment flat. Service was fast and efficient and he managed to push everyone along.Would definitely use agent again. After buying flat, I put on market for letting and again Dominic from Paramount found me tennants within a ...
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Jan 19,2012
Jan 19,2012
0
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I dealt with Robert Lazarus who at all times kept me fully informed of progress both with regards the purchase of the flat and it's subsequent rental.It was all dealt with calmly and professionally giving me full confidence to recommend them and their excellent ...
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Jan 18,2012
Jan 18,2012
0
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Performance and service is second to none - finally an agency I can rely on. Big thanks to Hayley...
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Jan 18,2012
Jan 18,2012
0
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Unfortunately we were left the task of selling a property owned by a relative who had died suddenly and very unexpected. Obviously this was a very sensitive matter and we found Paramount dealt with this very well. We found them very helpful dealing with queries ...
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Jan 18,2012
Jan 18,2012
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As tenants we receive an excellent service from Paramount, and especially from Spencer Lawrence, property manager Hayley Hills and her colleague Morelle Baker. Hayley is our first point of contact and always deals with issues immediately, handles them quickly and efficiently and ensures that whatever ...
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Jan 18,2012
Jan 18,2012
0
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My wife and I were looking to rent a flat in north west London. We came across Paramount after serching the net extensivley. The flat we requested to view was in Maida Vale, however, it wasn't suitable. The Paramount Agent was quick off the mark, ...
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Jan 18,2012
Jan 18,2012
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I found the staff whom I come into contact with very professional in their approach,
I believe they provides a quality service as any email/telephone queries from me were responded to same day,
Any maintenance issues I had in my flat r were dealth ...
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Jan 18,2012
Jan 18,2012
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I have used Paramount as letting agent for the last 4 years and they have provided an excellent service in this time. As I live abroad they also manage the property for me and are very prompt at dealing with any issues that arise and keep ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
