88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Feb 02,2012
Feb 02,2012
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The flat I live in has been managed by Paramount for 6 years and was sourced by Paramount in the first place. In the six years I have been living there Paramount have been great at dealing with any problems arising in the flat especially dealing ...
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Feb 02,2012
Feb 02,2012
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Right from the word go Paramount have provided a fantastic service something which I have not usually associated with Estate management in London. Dominic was very helpful with the initial contract setup and renewal.
In the 18 months since we have been there Hayley has always ...
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Feb 02,2012
Feb 02,2012
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I dealt with Rob Lazarus on a property purchase I made recently and would recommend him and the team at Paramount in West Hampstead. I thought Rob was thorough, efficient and responsive and as a first time buyer, I found the support provided by him ...
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Feb 02,2012
Feb 02,2012
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I've been a Paramount tenant for just over 18 months now and they've always provided an excellent service - attending to repairs and other issues in an efficient and timely way. In particular, Hayley at the West End Lane office has always been proactive and helpful. ...
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Feb 02,2012
Feb 02,2012
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I have been dealing with paramount for over 10 years. Their customer service is second to none. They produce timely monthly statements, the rent is always on time and there are no void periods between tenancies. What is amazing is the ability of Mark Durban to ...
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Feb 01,2012
Feb 01,2012
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Mark got me in to see the flat as soon it was available for viewing. There was no hassle in getting the ball rolling, paper work done and answers to any questions I had were forthcoming. I would recommend them to others and definitely use ...
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Feb 01,2012
Feb 01,2012
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We have been extremely impressed with the level of service offered by Paramount. It makes a pleasant change not to be disappointed in a letting agent/landlord. Mark Durban went out of his way to make the move as easy as possible for us and ...
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Feb 01,2012
Feb 01,2012
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Mark has enabled our move to be pain free, which I am genuinely grateful for. Gold star service and I would be happy to recommend Paramount to family and friends....
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Feb 01,2012
Feb 01,2012
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As a long-term private tenant with much experience of landlords who regard the simplest request as an assault on their honour, dealing with Hayley Hills and Morelle Baker at Paramount has been like coming into sunshine after the rain. Not only have they so far ...
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Feb 01,2012
Feb 01,2012
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I have been a tennant with Paramount Lettings for several years now and they have been great! All my concerns have been dealt with quickly and effectively. They are professional and fair and manage to find solutions to all issues I've had. I can't recommend ...
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Feb 01,2012
Feb 01,2012
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Bought a property through Paramount in 2010. We were looking using various agents in the area, and foudn Paramount to be the most responsive and with a good choice of properties that fit our requirements. Oliver helped us through the process, and was always available to ...
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Feb 01,2012
Feb 01,2012
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they were very helpful and we had a very painless purchase. we dealt with Robert Lazarus...
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Feb 01,2012
Feb 01,2012
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Paramount Properties were very helpful and reliable. Oliver Lewis especially was very knowledgeable and really took the time to help me through the process....
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Jan 31,2012
Jan 31,2012
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Oliver Lewis was the agent on a property we were looking to buy and due to some of the survey results, there were some lengthy negotiations before the sale went ahead. Oliver kept both the buyer and seller informed throughout the process and managed to ...
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Jan 31,2012
Jan 31,2012
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Oliver was incredibly helpful from the start of our buying process. I felt he went to every effort to make sure the sale went through as we really had our heart set on the place we hoped to buy and it was a much needed ...
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Jan 31,2012
Jan 31,2012
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Very helpful for a first-time buyer. I'd had problems with other flats I'd tried to buy through other agents (hidden expenses, lack of information, etc) but had none of that with Paramount. They seem to genuinely want everyone to be happy with the deal and ...
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Jan 31,2012
Jan 31,2012
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Lionel Stoll at Paramount was acting for the seller when we were purchasing our property on West End Lane in 2010. Right from the start of what turned out to be a fairly convoluted process, Lionel was extremely helpful, went out of his way to guide ...
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Jan 31,2012
Jan 31,2012
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Lionel was very professional and helped me sell me property remotely from France. His advice was excellent and all the paperwork flowed correctly. The sale was quick and I managed to keep the tenants in there and sell all my furniture too, as I had ...
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Jan 30,2012
Jan 30,2012
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Have been a tenant for several years with paramount. I run my own business and appreciate when companies are well organised. Any repairs or maintenance are dealt with immediately, for example this winter we had difficulty with the heating. Within 24 hours of logging the complaint ...
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Jan 30,2012
Jan 30,2012
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Dominic was very friendly and answered all the queries we had. The service from start to finish was excellent...
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Jan 26,2012
Jan 26,2012
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Paramount Properties assisted me firstly finding the most appropriate property for my needs. This was undertaken by Mark Durban and this was achieved with excellent advice and customer service throughout the rental process, with clear explanations if needed at every stage making my search for ...
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Jan 26,2012
Jan 26,2012
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I had a fantastic experience dealing with Mark at Paramount in West Hampstead. Mark managed the whole letting process of my property very smoothly for me. His professionalism was second to none working hard after normal business hours to arrange the letting of the flat ...
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Jan 26,2012
Jan 26,2012
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Paramount have been a refreshing change to the usual agent. We have only been in the property a couple of months, but the initial letting of the property and now any maintenance issues are resolved quickly with very little fuss. They seem to work with ...
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Jan 26,2012
Jan 26,2012
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I've been using paramount for a good 3 years renting 3 bedroom mansion in west hampstead. paramount is not only having decent properties to let, also got the fabulous property manager Hayley Hills. not like other agent in other agencies, she'll be there when there's a problem ...
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Jan 26,2012
Jan 26,2012
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I've been renting with Paramount for the past 2 years. Excellent service and support from Mark Durban. Initially very understanding and patient as it was my first rent in the UK. Since then we've developed a very positive relationship and with the Landlord as well. Mark ...
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Jan 26,2012
Jan 26,2012
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Me and my wife have been living as tenants in a property managed by Paramount. Our experience with them has been excellent since day one. They have been very professional and helpful from the initially viewing of properties to dealing with any issues coming up ...
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Jan 25,2012
Jan 25,2012
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Paramount have managed my property for over ten years and their service is excellent. They always find very good Tenants and in the whole period I have let my property through Paramount they have not had a single week where my property has not been ...
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Jan 25,2012
Jan 25,2012
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I have been using Paramount for over 5 years and their service has been excellent from the beginning. We initially met Spencer who came to view our flat and help us set a letting price and found our first tenant within a week. Maintenance is handled ...
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Jan 25,2012
Jan 25,2012
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Buying your first property (especially in London) is an expensive and daunting experience. However, Oliver from Paramount made the process as easy as it could have been.
As a first time buyer, I had many questions through out the process and Oliver always came back ...
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Jan 25,2012
Jan 25,2012
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We have been letting our flat through Paramount Properties for nearly 10 years now, and have received a consistently responsive and professional service throughout. Mark Durban immediately found us a reliable long-term tenant, and Hayley Hills has gone out of her way to deal with any ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
