88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Feb 14,2012
Feb 14,2012
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I had an incredible experience with Paramount Properties. I was a first time buyer and was very confused by the whole process. They were incredibly patient and took me through things bit by bit. They also liaised between me and the seller when things got ...
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Feb 13,2012
Feb 13,2012
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We have had a wonderful experience with Paramount Properties and am happy to highly recommend them. In looking for our flat (and with our current flat) we have been dealing with various agents and Paramount have been the easiest and most acommodating to deal with ...
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Feb 13,2012
Feb 13,2012
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The service we received from James was very professional. We are very happy with our property and Paramount made the move in very easy. I would certainly use them again....
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Feb 13,2012
Feb 13,2012
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I was very happy to deal with Oliver Lewis as he was keen to get the sale done on behalf of both sides. The buying process can be quite cumbersome and Oliver went that extra mile and liaised with both solicitors ensuring that there were ...
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Feb 13,2012
Feb 13,2012
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I have used Paramount Properties in a sales and letting capacity over the last ten years. They have an extensive in-depth knowledge of the area and attract premium tenants and properties. They are super professional, friendly and always produce results. I would highly recommend them....
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Feb 12,2012
Feb 12,2012
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We have been using PARAMOUNT as our lettings agents for over 5 years now. They have always been professional reliable and efficient- I cannot recommend them highly enough...
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Feb 12,2012
Feb 12,2012
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Hayley and Morelle run an exceptionally efficient management service whilst Mark is an excellent lettings agent. Would recommend them to other landlords....
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Feb 12,2012
Feb 12,2012
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I had a very drawn out purchase of my flat due to some challenges with the freeholder and getting my lease extension approved by the freeholder. Lionel was extremely instrumental in getting the approval required and liaising with the freeholders solicitor and my solicitor which ...
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Feb 11,2012
Feb 11,2012
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One of the very few sincere agents we came across. Decent guy who looked after interests of both parties in professional manner....
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Feb 10,2012
Feb 10,2012
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We have always found Paramount to be very professional and friendly. Morelle and Hayley are always so helpful and quick to sort out any maintenance problems or other issues we have had with our property. I have and will continue to recommend Paramount....
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Feb 10,2012
Feb 10,2012
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I've been renting out my flat through Paramount Properties for over ten years. They've been brilliant! I don't actually live in London so it's crucial that I have reliable people I can call on if I have any concerns. Not only are Hayley Hills, Morelle ...
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Feb 09,2012
Feb 09,2012
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My partner and I have been renting through Paramount for a number of years ¢â‚¬â€œ this included a very well organised move into a bigger property.
Paramount are extremely professional and usually respond to / action any housing issues within a couple of working hours. Unlike some ...
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Feb 09,2012
Feb 09,2012
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A valuation was emailed within an hour or so of meeting the agent.
There were 28 viewings and 5 offers at around the asking price within two/three weeks of the property being shown.
I am very impressed with the speed and efficiency with which the property ...
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Feb 08,2012
Feb 08,2012
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We have been very pleased with the ongoing very professional service from Morelle. Speedy action time for inquires and resolution always identified. It has been very reassuring as a tenant to be served by Morelle....
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Feb 08,2012
Feb 08,2012
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Very caring and concerned about matters such as safety.
They are a good interface between me and the landlord.
Personal attention, rapid response to queries.
Gas safety more than adeqautely dealt with and in a timely manner by Dipak who explains everything.
Everyone I have ...
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Feb 07,2012
Feb 07,2012
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Prior to Paramount we dealt with another agent whom we had endless concerns over. Since Paramount took over the management, the level of service has been very supportive and excellent. It saves us a significant amount of time knowing the property is in capable hands. ...
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Feb 07,2012
Feb 07,2012
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Lionel helped me the whole way in buying a very difficult property in West Hampstead. Have dealt with Paramount for years and would always recommend them to buy and sell through...
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Feb 07,2012
Feb 07,2012
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One thing is for sure, if we ever decided to leave our current residence we will try to snag away Hayley and Morelle and try taking them with us! And i am not kidding! We have lived in our place for over 3 years now and ...
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Feb 07,2012
Feb 07,2012
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Dominic Moyes was the first agent I spoke with when doing the 'West End Lane agent walk' and having not lived in London before, I was in need of some clear, honest guidance. Dominic, unlike most agents I subsequently came across, certainly gave me that. ...
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Feb 06,2012
Feb 06,2012
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We have been very impressed with Paramount overall; as newbies to the rental field, Mark Durban was very helpful in guiding us through the process , and indeed in finding us a suitable property.
We inevitably had a few teething problems, which were dealt with quickly ...
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Feb 06,2012
Feb 06,2012
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Really excellent. Helpful, friendly, hard working and went over and above to help with my sale, as well as helping me out with my purchase, which was through another agent. Would recommend them strongly....
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Feb 06,2012
Feb 06,2012
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I have had a business relationship with Mark, Dominic and Spencer for approximately 9 years now. The service provided has been fantastic in all of those years and I have not once had any cause to complian. All three have been friendly and they have always ...
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Feb 05,2012
Feb 05,2012
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Over the years Paramount have been our agent for buying, selling and renting properties and on every occasion they have delivered a first rate service much to our satisfaction. Even though we hadn't dealt with the company for over 3 years I had no hesitation in ...
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Feb 05,2012
Feb 05,2012
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Once I had decided on my lowest asking price Paramount, represented by Oliver Lewis, never tried to persuade me to take any lower offer. They worked tirelessly on my behalf to secure a rapid and smooth sale even when there were numerous issues to resolve, ...
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Feb 04,2012
Feb 04,2012
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Oliver Lewis was really helpful, efficient and friendly. He put in the effort into finding a buyer and kept an eye on the sale process, helping through to completion. All the staff at Paramount seemed professional and competent. A definite recommendation....
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Feb 04,2012
Feb 04,2012
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Oliver looked after me very well, he helped to secure a purchase and was always very helpful, punctual and efficient....
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Feb 03,2012
Feb 03,2012
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I have just bought a flat through Robert Lazarus who was very available throughout the sale and me being a first time buyer I found him ver very helpful! I would recommend him to anyone who is looking to buy a property....
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Feb 03,2012
Feb 03,2012
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My partner and I have been renting our property with Paramount for the last ten months, and have found the service from all excellent. In particular Hayley Hills has always been very quick and efficient in responding to any queries and fixing any problems we ...
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Feb 02,2012
Feb 02,2012
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Very prompt response to correpondence and issues with flat always resolved in a timely manner. Very helpful when we got cut off from water on the weekend....
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Feb 02,2012
Feb 02,2012
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I have been a tenant in a Paramount maintained property for the last 3 years.
One of the reasons I have stayed so long is the excellent service from Morelle Baker and Hayley Hills.
Any problem I have had regarding maintenance of my apartment has always ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
