88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Mar 02,2012
Mar 02,2012
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I've dealt with Mark Durban at Paramount since 2004 now, and over that period he has found me several homes including the one where I now live. I've always found him to be extremely helpful, professional and straightforward in all our dealings - certainly a refreshing ...
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Mar 02,2012
Mar 02,2012
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I have been a tenant in the same house for over 4 years, over that time if there has ever been a problem with the house it has been sorted extremely quickly with no problems. Mark Durban has always been professional and helpful whenever needed. If ...
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Mar 01,2012
Mar 01,2012
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I resided in a flat managed by Paramount for just over two years and have been very pleased with their service. Both Hayely and Morelle have been very responsive and helpful when I've had a query. It has been a pleasure and I would be ...
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Mar 01,2012
Mar 01,2012
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I was a tenant with Paramount Properties for three years and have always received an excellent service. On the rare occasions I had to contact Hayley and Morelle with regards to maintenance of the property, they have always been efficient and dealt with any concerns ...
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Mar 01,2012
Mar 01,2012
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Paramount properties have provided great service during our rental, Hayley Hills and Morelle Baker were particularly helpful and we would recommend working with them!...
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Mar 01,2012
Mar 01,2012
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Agent assisted in advising rent increase
Agent provided access to boiler maintenance...
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Feb 28,2012
Feb 28,2012
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I have been extremely impressed with Mark from Paramount Properties - his customer service has been excellent, and unlike so many of the estate agents I have come across, he has been entirely straight with us from start to finish. A refreshing honest approach and ...
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Feb 28,2012
Feb 28,2012
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Paramount go the extra mile in providing good customer service. They regularly pre-empt problems and are happy to drive the resolution of issues with minimal inconvenience to the landlord. The continuity in staff is also an added bonus - I have dealt with the same ...
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Feb 27,2012
Feb 27,2012
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Due to past experiences Im a little hesitant with agents when looking for a new property to rent. Mark Durban however was both friendly and professional. He was honest with his knowledge of properties and didn't have that 'out for a quick deal' attitude. In ...
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Feb 26,2012
Feb 26,2012
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Our experience with Paramount (Handled by Mark Durban) was professional at all times. Our requests were handled efficiently and the service offered excellent....
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Feb 24,2012
Feb 24,2012
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We have dealt with Paramount West Hampstead for three years and it has been a pleasure to work with Mark Durban.He has always found tenants on time and arranged it all. We are now selling our property and Mark has been very helpful and ...
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Feb 24,2012
Feb 24,2012
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I have been dealing with Paramount for nearly 2 years and found Mark extremely nice to deal with, friendly and knew his stuff! Very helpful when i wanted to move within the same building, no fuss, very efficient. Will definitely use them again when i want ...
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Feb 24,2012
Feb 24,2012
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We have rented for over 10 years and would say that Paramount have been the best estate agents we have dealt with to date. Hayley Hills, who we deal with regarding maintance of the property, is always incredibly responsive and efficient. We can't fault her or ...
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Feb 24,2012
Feb 24,2012
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After a number of viewings and no offers we lowered the asking price which resulted in 3 offers in a week and selling close to our original asking price, great result!...
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Feb 23,2012
Feb 23,2012
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Great experience with Paramount Properties. We bought and sold with Paramount and the team, especially Oliver Lewis made sure that everything progressed quickly and smoothly. Our flat was sold the same day it went on the market and when the buyer had to pull out ...
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Feb 23,2012
Feb 23,2012
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Robert Lazarus is a fantastic operator and I highly recommend both him and his agency. He understands his client's needs and often goes beyond the call of duty to help achieve his client's goals. He has a sound knowledge of the local market and is ...
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Feb 22,2012
Feb 22,2012
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Mark Durban at Paramount Properties has managed the flat I have let for the last 4 years. Mark has always been quick to respond to any maintenance requests I have made and responds to all queries immediately. I have been very happy with the service I ...
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Feb 22,2012
Feb 22,2012
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Paramount - principally Hayley & Mark - have looked after my rental property for over 8 years providing me with letting & property management services. They are always very responsive when I get in touch, communicate well with me and have been pro-active both in sorting out any ...
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Feb 22,2012
Feb 22,2012
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Paramount have excellent local knowledge, are professional and friendly and quick to respond to my calls and emails. They took the hassle out of finding a tenant and our last tenants in particular were very hassle free. We used to use another agency to rent ...
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Feb 22,2012
Feb 22,2012
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Rented from Mark Durban and subsequently dealt with Hayley Hills.
Mark was very simple to deal with, no rubbish etc (in my humble experience of renting c. 5 flats in London, estate agents don't always cover themselves in glory) and by this simple criteria elevated himself ...
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Feb 21,2012
Feb 21,2012
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Mark Durban has been responsible for letting a flat for us since we acquired it 3 years ago . He has always acted professionally and efficiently and found us reliable tenants with whom we have had no problems. We couldn't ask for or expect better service ....
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Feb 21,2012
Feb 21,2012
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Mark has been a helpful and supportive agent throughout my time at the property and has been on hand when particular issues needed to be sorted. I would recommend Paramount as an efficient agency and the way they handle the process of renting an apartment ...
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Feb 20,2012
Feb 20,2012
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As novices at flat rental, we were extremely impressed by the service we received from Paramount. Mark Durban was helpful, approachable and thorough in guiding us through the rental process, and has been assiduous in following up our progress to ensure a smooth entry. However, ...
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Feb 20,2012
Feb 20,2012
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We approached Paramount Properties in order to rent our first flat together after getting married and we found a very nice team eager to help. They were in contact with us at all times we needed it and they made easier the flat hunting....
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Feb 20,2012
Feb 20,2012
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After having dealt with numerous 5* muppets at previous agencies, it's quite refreshing to have down-to-earth people respond to any issues in a fast, professional and helpful manner. The service has been of the highest level throughout our tenancy and the speed at which repairs have ...
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Feb 20,2012
Feb 20,2012
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My experience with Paramount, and Oliver in particular, has been exceptional. Oliver was very reliable, trust worthy and efficient when helping me find my flat and has delivered the same service when it came to selling it. He has even given me advice for flats ...
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Feb 16,2012
Feb 16,2012
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Our experience with Oliver Lewis from Paramount Properties was all that we asked for and more: Not only did he show us properties that ticked all our boxes, all options were also within budget. He was also keen to share his insight in what would ...
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Feb 15,2012
Feb 15,2012
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I have been a tenant in a Paramount property for 2 years and have always received excellent service. The property is maintained impeccably and we have always received a very swift response when any repairs to our own property have been needed. Spencer has always been ...
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Feb 14,2012
Feb 14,2012
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I've been a tenant with Paramount for over ten years and am really pleased to recommend them. Throughout that time the service has been truly fantastic, both in terms of renewing each year (through Mark Durban) and dealing with any maintenance issues that have come ...
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Feb 14,2012
Feb 14,2012
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I've been a tenant through Paramount for 3 years in the same property, which speaks volumes of my experience with them.
Mark's always been very helpful but never pestering. He made sure all of the dealings with the landlord when we moved in were prompt and ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
