88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
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Jason
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Lionel
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James
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Dexter
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Dexter
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Robert
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Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
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Sam
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Sam
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Ashley
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Lauren
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Lucy
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Hayley
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Benjamin
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oliver
(2)
Hollie
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Oliver
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Duval
(1)
Saul
(1)
Nikos
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Tony
(1)
Dipak
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Mark
(1)
Jonathan
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Nadia
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Anthony
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Jake
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Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Mar 22,2012
Mar 22,2012
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From the beginning, James Carter took a very professional approach and was very accommodating in helping me find a place that suited me. He consistently checked up on how the property was doing and whether things were running smoothly in 10 parsifal road, whilst ensuring a ...
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Mar 22,2012
Mar 22,2012
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Paramount Properties provides an excellent service. I lived in the property for 6 months and I was very happy with everything. They deal with all the enquiries very fast and with a great customer service. I would recommend Paramount for future tenants....
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Mar 22,2012
Mar 22,2012
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I have rented out my property with Paramount Properties acting as my managing agent for over two years and Mark Durban as my main point of contact with regard to this.
Mark found me some really great tenants very quickly.
The Paramount Properties team in ...
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Mar 22,2012
Mar 22,2012
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I have worked with Paramount and Mark Durban for now some years looking for propertied to rent both for me and for the company I work in as Managing Director. Mark has always found amazing propeties for us at very good value for money and ...
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Mar 21,2012
Mar 21,2012
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I have used Paramount to let my property, specifically via Dominic Moyes. Dom was extremely helpful and organised all of the Landlord logistics for me, such as organising the inventory to ensuring the flat was thoroughly cleaned for the next tenants. He made the letting ...
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Mar 20,2012
Mar 20,2012
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I have had quite a lot of experience with different agencies,and this one proved to be one of the best.I have always got very quick respond and even when I didn't contact myself,Oliver called me himself. Also,he always tried to push ...
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Mar 19,2012
Mar 19,2012
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I went to Paramount a few years ago upon a recommendation from a friend. It was a Saturday and I happened to be in the area, so I popped in. Dominic was there dealing with another customer, but was quick to recognise I was waiting ...
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Mar 19,2012
Mar 19,2012
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Our flat had been on the market for nearly a year with poor viewing numbers when a friend in the same block recommended Paramount to us. David Warren gave us a realistic valuation (unlike previous ones) and explianed why our flat would achieve that price.
...
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Mar 19,2012
Mar 19,2012
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Paramount have been brilliant. I initially bought my property from them 3 years ago and in the last year they have helped me let it. Their service is friendly and very professional and someone is always there to help out if you have a question (however ...
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Mar 19,2012
Mar 19,2012
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We went through the process of renting the above property with Paramount (contact Mark Durban). I found them very efficient and helpful and we asked for a repair to be carried out before we moved in. The repair was carried out efficiently and to a ...
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Mar 16,2012
Mar 16,2012
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We were so pleased that we found our property through Paramount. Having spoken to other agencies who appeared amateurish, haphazard and unreliable Paramount was a refreshing change. James Carter was excellent, taking his time to go through things with us in detail. When viewing the ...
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Mar 16,2012
Mar 16,2012
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We have found Mark Durban at Paramount very helpful in respect of the initial letting process (we managed to let the flat within a few hours of it being on the market) and with ongoing matters relating to our tenants....
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Mar 15,2012
Mar 15,2012
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We have been renting with Paramount for more than 4 years and Mark has been taking care of our tenancy since day 1. The team has always been prompt to answer the queries we had over the years to fix or replace worn out appliances such as ...
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Mar 15,2012
Mar 15,2012
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This agent was recommended to me by friend. From our first contact, they have always committed to our agreements....
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Mar 14,2012
Mar 14,2012
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Our dealings with Paramount Properties and Mark Durban have been very good. Mark was a really big help with our latest flat. Would definitely recommend Mark to other tenants....
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Mar 14,2012
Mar 14,2012
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Great help with every aspect of finding/acquiring property. Very quick responses to queries. Nice and friendly approachable staff with best interests at heart....
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Mar 13,2012
Mar 13,2012
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Fantastic service from Paramount. Not pushy or full of the usual estate agent patter. Very knowledgeable about the properties and excellent communication skills. I highly recommend this estate agent and also the use of Spencer Lawrence who has been very helpful in securing a new ...
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Mar 13,2012
Mar 13,2012
1
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I have to highly sing the praises of Paramount and Mark' s services.
Having had dealings with a lot of local agents i'm amazed that with as many clients as they have Paramount - and Mark in particular remembers who we are every time we've ...
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Mar 12,2012
Mar 12,2012
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We have been very satisfied in dealing with Paramount and with Mark Durban in particular. When we were looking for a new flat, Mark took the time to listen to our requirements and actually only showed us ones that were good matches. Since then, he ...
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Mar 09,2012
Mar 09,2012
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Very efficient, professional and good communication. Helpful in response to queries. fees were also reasonable, unlike some other local agents....
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Mar 08,2012
Mar 08,2012
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Been letting with Paramount for over 7 years and always found them professional, informative and on the ball. The property has always had good, consistant tennants....
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Mar 07,2012
Mar 07,2012
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The service provided by Paramount, particularly Mark Durban and his team of professionals over the last 4 years managing my flat in NW2 has been excellent.
Having made the move overseas I was extremely concerned I was leaving myself exposed to all the drama which is ...
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Mar 04,2012
Mar 04,2012
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Mark Durban has been very helpful in both first securing our tenancy (2011) and recently renewing it. The deal was speedily negotiated and agreed....
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Mar 03,2012
Mar 03,2012
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I've been living in the same property through Paramount, I am very happy with their service, staff are very friendly and always helpful. I first started renting this flat through Mark 2 years ago and I am still with Paramount and I am very happy. Mark ...
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Mar 03,2012
Mar 03,2012
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Having purchased and let my property through Paramount, I have been extremely happy with the service. Both Robert Lazerus, who helped in the purchase of the property, and Mark Durban, who has helped me let it, have always been friendly, prompt and efficient. Both have ...
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Mar 03,2012
Mar 03,2012
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We have been renting with Paramount Properties for a short period of time but have nothing but good experiences.
Nothing is too much trouble and our agent Mark Durban has always been available and promptly attended to any needs we had. I wouldn't hesitate to ...
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Mar 02,2012
Mar 02,2012
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We have been letting through Paramount for the past 5.5 years and have had nothing short of an excellent experience throughout that time. We have consistently dealt with the same agent - Mark Durban - and he's always available when needed and is lovely to deal ...
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Mar 02,2012
Mar 02,2012
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Mark was very knowledgable about the property and the landlord which made a nice change from a couple of other agencies we dealt with before finding Paramount, which I really appreciated. I found that the best thing about the way Mark worked with us was ...
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Mar 02,2012
Mar 02,2012
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I cannot speak highly enough of my experience with Paramount and their Lettings Department. In particular, Mark Durban has been letting my property for the last 10 years and in all this time he has responded in a very timely manner to all my enquiries and ...
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Mar 02,2012
Mar 02,2012
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I have been a tenant with Paramount since October 2008, and from the moment I made the appointment to view the flat I have had excellent service. All of my maintenance issues (of which there have been very few) have been dealt with expediently, and any ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
