88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Apr 02,2012
Apr 02,2012
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I can honestly say that Paramount is one of the best Estate Agent I have dealt with. I have lived at this property for 3 years now and any problems I have encounter have been dealt with very efficiently. The ticketing system for dealing with issues ...
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Apr 01,2012
Apr 01,2012
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Helpful and polite. Mark sorted out our contract really quickly. Arranged an early viewing and we signed on a weekend. We have never had any problems with Paramount...
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Apr 01,2012
Apr 01,2012
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Great Service. Efficient showing as well as easy to deal with renting flat to three people with differing circumstances (student, full time employ etc)
Responds quickly to emails when any issues have arisen since moving in....
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Mar 31,2012
Mar 31,2012
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I would highly and whole-heartedly recommend Lionel Stoll at Paramount.
I was so impressed with Lionel's excellent service. He constantly displayed dedication, integrity & honesty and was extremely efficient, professional and a pleasure to deal with.
I have no doubt that Paramount would be my first ...
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Mar 30,2012
Mar 30,2012
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Mark Durban has been my letting agent for the last 10 years and he is the most efficient, helpful and competent agent I have found. He goes above and beyond his duty to provide me and my tenants with a service that preempts any issues, is ...
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Mar 30,2012
Mar 30,2012
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I was originally shown my flat by Dominic 2 years ago and I remain a tenant at the same flat. There are several reasons for this. Dominic clearly understands the commercial needs of his landlord client but is able to successfully reconcile that with the requirements ...
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Mar 29,2012
Mar 29,2012
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Lionel proved to be a very attentive and accessible agent who negotiated effectively with the seller and was helpful in ironing out minor problems. Thanks to him the transaction went very smoothly....
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Mar 29,2012
Mar 29,2012
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I used Paramount Properties for my rented flat. Paramount provided an excellent service over the three years years I lived at this property - they were great when I initally went through the paper work and were always really efficient and thorough in getting things ...
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Mar 29,2012
Mar 29,2012
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Paramount have always been efficient and responsive in my dealings with them. Mark always follows up promptly, is proactive in dealing with renewals and has acknowledged and corrected any issues that have arisen - very few I am pleased to say. I use them as ...
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Mar 29,2012
Mar 29,2012
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I had a very good experience with Paramount. My first contact with them was through the website, where I found the property I was interested in. Once I got in the agency in person, they showed me the flat I was interested in on the ...
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Mar 29,2012
Mar 29,2012
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We used Paramount to rent our first flat togther. the experience was grea- very efficient and easy. Dom was extremely friendly and worked hard to get us all set up in time. the efforts were much appreciated!...
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Mar 28,2012
Mar 28,2012
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We had an unpleasant experience with the landlord of the flat we rented but our experience was in no part due to the staff at Paramount, who were professional and efficient throughout. They dealt with numerous maintenance issues promptly, and I believe Hayley actually helped ...
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Mar 28,2012
Mar 28,2012
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Paramount properties provided excellent services and helped me throughout the purchasing process. I had registered interest for the property with Paramount properties and another estate agent whilst it was under offer, in case the property was back on the market. I never got an email ...
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Mar 28,2012
Mar 28,2012
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Very happy with Paramount, they have helped with all queries I have had. Initial contact was easy, arranging a viewing even easier. I was given all the details I needed at the viewing, and the next steps were all explained to me. Signing the contract ...
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Mar 28,2012
Mar 28,2012
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As a long time resident of the West Hampstead/Kilburn area, I have come to rely on Paramount Properties for their expertise regarding the neighbourhood. This is especially true of Dominic Moyes, who has on more than one occasion offered me invaluable advise when renting ...
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Mar 28,2012
Mar 28,2012
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I have recently moved to UK and went through the process of renting a flat with Paramount. I found James Carter very helpful and efficient and the whole process of negotiation, referencing and documentation was managed very smoothly. Paramount manage the maintenance of the property ...
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Mar 28,2012
Mar 28,2012
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Paramount were v helpful throughout a failed and a successful flat sale - a fact that is evidenced by the fact that I think the people that bought our flat have also given a really positive review. Oliver was brilliant when our first buyers fell ...
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Mar 28,2012
Mar 28,2012
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Any transaction involving the property market in London automatically ranks bottom in the list of my favorite activities. Dealing with all sorts of things, ranging from fake adverts to nightmare landlords of overpriced properties is so common place that I dread the moment when I ...
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Mar 28,2012
Mar 28,2012
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james helped me with all my enquiries and concerns very quickly and we got all of my issues sorted very quickly due to james' swift actions....
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Mar 27,2012
Mar 27,2012
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We used Paramount to buy our first property. We had previously been using another agent in the area who totally wasted out time. Lionel was quick and efficient and got the job done in very quickly. We just missed the stamp duty because Lionel made ...
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Mar 27,2012
Mar 27,2012
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Lionel was a very attentive agent. He was responsive and made himself readily available and easily contactable. He provided useful information and advice and was an effective mediator with the seller both at the time of agreeing a price and later when ironing out some ...
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Mar 26,2012
Mar 26,2012
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I have rented through Paramount for almost 2 years and have been in contact with Hayley on evey occassion something has needed fixing, replacing, (or a rescue situation from being locked out!),etc. She is always supportive and professional. She has made sure that any problems ...
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Mar 26,2012
Mar 26,2012
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I recently purchased a flat through Paramount and was very pleased with the level of service I received from them. David was very efficient and always made himself contactable. Given I was a first time buyer going through the whole process for the first time ...
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Mar 26,2012
Mar 26,2012
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Great, efficient service. Really quick to react with any problems....
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Mar 24,2012
Mar 24,2012
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I have known Mark for many years. He is a pleasure to deal with, efficient and honest. I have recommended him in the past and would do so again....
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Mar 23,2012
Mar 23,2012
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I recently rented a property through Paramount. I sold my own property after 19 years and was very apprenhensive about moving into rented accomodation. However, staff at Paramount made the process for securing property and moving in very seamless. Upon moving a couple of matters arose, ...
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Mar 23,2012
Mar 23,2012
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Paramount have been the continuous agent to my flat for nearly ten years. Living far away from my flat I feel reassured that the letting of the flat is in good hands and confident in their finding the right tenants in quick time. I have ...
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Mar 22,2012
Mar 22,2012
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I first met Mark from Paramount having spent 4 weeks with a neighbouring agent who didn't manage to find me one viewing. He was extremely efficient and professional, and within less than a week we had a signed tenant who has been with us for five ...
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Mar 22,2012
Mar 22,2012
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I have found Mark to be very professional yet approachable - when my flat went empty in 2010 he found me the ideal tenants within days. Any queries I have had are answered without delay. I would highly recommend Paramount Properties to any Landlords looking to ...
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Mar 22,2012
Mar 22,2012
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I live abroad and use Paramount to manage my property. I have been liaising with Mark Durban who has been excellent. The management operation is very well supported and gives me peace of mind that my property and tenant are being looked after....
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
