Paramount Properties
4.8/5, 1285 reviews
98% recommended
88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ... show more At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.

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Latest Reviews

 View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
“Paramount have supported me for a number of years both on the lettings and then sales side. Firstly I worked ......”
5th Oct 2021
reviewed by 'Lee-Ann'
“Since the onset of the pandemic, I will say that the service appeared to suffer somewhat, which is expected in ......”
24th Jul 2021
reviewed by 'Charlotte'
“Really disappointing communication once we put in an offer on a property. Messages asking about the status of the offer ......”
7th Jul 2021
reviewed by 'Nikki'
“The worst agent I’ve ever experienced! After putting in an offer for a flat which was a “sealed final ......”
17th Jun 2021
reviewed by 'hugely disappointed tenant'
“Definitely do not recommend. Very nice at the beginning, very rocky at the end. Weak information flow, or even misleading ......”
25th May 2021
reviewed by 'Thomas'
“Terrible service. Once they get money, the treat you like rubbish. Awful agency. Not professional, they only want to rip ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 86% £158,750 £15,875,000
Lettings 92% 95% £400 £3,879
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
240 1 713 12 133 2 155 1 22 6
Areas covered
  • NW2
  • NW3
  • NW6
  • NW8
  • NW10
  • W9
Address

150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202

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Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“I have found the staff I have dealt with at ......”

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Apr 27,2012
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James
By: 'rainsworth'
Apr 27,2012
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I have found the staff I have dealt with at Paramount Properties to be helpful, friendly and prompt. James has always been helpful when I've had any queries - including helping me out when I locked myself out of the flat. I have had a ...
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“Hayley and Morelle have always been quick and efficient to ......”

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Apr 26,2012
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Morelle
By: 'Leena'
Apr 26,2012
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Hayley and Morelle have always been quick and efficient to resolve any problems that we have had during our tenancy. They are easy to deal with and go out of their way to accommodate any requests we have. Highly recommended! We have not experienced such ...
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“We would not hesitate to use Paramount and Mark Durban ......”

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Apr 26,2012
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By: 'IW'
Apr 26,2012
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We would not hesitate to use Paramount and Mark Durban again. We found their fees to be competitively priced and they always appeared compotent and professional. Mark took time to find out the sort of property that we were looking for and only showed us ...
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“We've been with Paramount for four years now and during ......”

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Apr 24,2012
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Morelle
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Spencer
By: 'K'
Apr 24,2012
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We've been with Paramount for four years now and during that period our contact for any problems with our flat has been Morelle Baker. Dealing with agencies and/or landlords to solve issues quickly is always a hit and miss affair, but Morelle's customer service ...
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“helpful, very straightforward, very efficient...”

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Apr 23,2012
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By: 'as'
Apr 23,2012
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helpful, very straightforward, very efficient...
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“I have used Paramount Properties for lettings and the maintenance ......”

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Apr 23,2012
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By: 'parkside'
Apr 23,2012
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I have used Paramount Properties for lettings and the maintenance of my properties .I have always forund them to be professional ,competitive and very friendly in their approach .I have no hesitancy in recommending them to anyone either looking to use them on a single ...
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“I recently purchased a property and the vendors' agent was ......”

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Apr 23,2012
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By: 'Nick'
Apr 23,2012
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I recently purchased a property and the vendors' agent was Oliver Lewis at Paramount Properties. Having previously sold my own property, I had become used to agents taking a reactive role and not being as involved in the process as I would like. However, Oliver ...
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“All services very good, quick to respond to any issues ......”

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Apr 23,2012
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James
By: 'Jason'
Apr 23,2012
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All services very good, quick to respond to any issues raised. Staff very helpful ....
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“James was very quick to respond to my rental viewing ......”

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Apr 23,2012
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James
By: 'RStewart'
Apr 23,2012
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James was very quick to respond to my rental viewing and was reallly straight-forward in his approach. This was the first property I looked at and I felt it was the best presented and that was down to dealing with James....
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“I have been dealing with Paramount Properties for over 12 years. ......”

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Apr 21,2012
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By: 'Diane'
Apr 21,2012
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I have been dealing with Paramount Properties for over 12 years. Mark has handled my property business dealings for the majority of that time. I always find him professional, available and friendly. He always returns a call and deals with any queries I have promptly. He ...
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“I have always found both Hayley and Morelle to be ......”

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Apr 21,2012
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Morelle
By: 'Pete'
Apr 21,2012
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I have always found both Hayley and Morelle to be efficient and very helpful. Every problem we have had has been dealt with effectively and promptly by the managing agents. They respond quickly to emails and are keen to follow up to check that everything ...
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“Mark did not manage our property during our tenancy as ......”

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Apr 20,2012
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By: 'Anon'
Apr 20,2012
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Mark did not manage our property during our tenancy as this was done through the landlady directly. But whenever we had questions or any trouble getting hold of her he was very helpful and prompt to respond. He wasn't pushy when he let the place ...
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“For the past 10 years I have used Paarmount to manage ......”

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Apr 20,2012
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By: 'Jerry'
Apr 20,2012
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For the past 10 years I have used Paarmount to manage my property. Both Mark Durban and Hayley Hills have been very professional in whatever task they have undertaken, and nothing ever seems too much trouble for them. The tenants they found for my property were ...
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“have let property with them for some years now and ......”

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Apr 20,2012
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By: 'alang38'
Apr 20,2012
0 people found
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have let property with them for some years now and always found them to be very helpful and efficient in dealing with any problems or issues that occur will use them for the next property......
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“Excellent agency, would highly recommend dealing with them....”

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Apr 20,2012
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Spencer
By: 'Robert'
Apr 20,2012
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Excellent agency, would highly recommend dealing with them....
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“I used Paramount for a flat in Hackney for 14 months ......”

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Apr 19,2012
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Morelle
By: 'Gehan'
Apr 19,2012
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I used Paramount for a flat in Hackney for 14 months and dealt with Hayley and Morelle. Both were very quick to sort out any problems we had and it was a very pleasant experience overall!...
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“We haven't had any problems with Paramount, we have received ......”

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Apr 19,2012
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By: 'Marie'
Apr 19,2012
0 people found
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We haven't had any problems with Paramount, we have received the deposit within one week from moving out from the flat, and Paramount have always responded quickly and fixed all problems with the flat immediately. 24hr maintenance service also deserves credit. They were extremely helpful ...
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“I rented a flat through Paramount Properties in North West ......”

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Apr 18,2012
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By: 'Alper'
Apr 18,2012
0 people found
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I rented a flat through Paramount Properties in North West London. My contact Dominic was very professional and helpful through out. He provided precise information about the flat, helped me and my landlord come to an agreement and he was very quick to respond on ...
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“Dominic provides a very even handed approach to lettings. As ......”

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Apr 18,2012
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By: 'Paul'
Apr 18,2012
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Dominic provides a very even handed approach to lettings. As a Tenant this is reassuring as you feel that you get a fair deal! Property Managers must strike a balance between the needs of the Landlord and Tenant. I believe Dominic plays a critical role ...
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“Over a period of 4 years we have rented two properties ......”

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Apr 16,2012
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Spencer
By: 'LJJH1984'
Apr 16,2012
0 people found
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Over a period of 4 years we have rented two properties through Paramount. Throughout they experience I have found them highly personal, responsive and professional. They have excellent knowledge of the areas in which they operate. If ever there were any maintenance issues with the property, ...
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“I have been using Mark Durban at Paramount for about 9 ......”

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Apr 16,2012
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By: 'Douglas'
Apr 16,2012
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I have been using Mark Durban at Paramount for about 9 years now. He has always provided timely and very accurate advice, he certainly knows his stuff, and is always prepared to go that little bit further to ensure a succesfull letting to the satisfaction of ...
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“Prompt to organise initial viewings, patient with us making a ......”

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Apr 11,2012
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By: 'Phil'
Apr 11,2012
0 people found
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Prompt to organise initial viewings, patient with us making a considered decision and then helped us to negotiate the cost of the rent to the level we were hoping to pay. All the while, Dom was attentive, prompt and did what he said he was ...
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“We had an issue with our shower, where the valve ......”

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Apr 11,2012
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Morelle
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Spencer
By: 'Michael'
Apr 11,2012
0 people found
this helpful
We had an issue with our shower, where the valve in the handle came loose, so the shower couldn't be turned off. Both Lucy and Hayley were away, so I was redirected to Morelle, who I have personally never dealt with. I explained the situation ...
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“Mark and Spencer at Paramount helped us quickly and easily ......”

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Apr 11,2012
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Spencer
By: 'Dr'
Apr 11,2012
0 people found
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Mark and Spencer at Paramount helped us quickly and easily find the flat we wanted, then guided us through the offer and contract process, and managed the move-in and handover too. We've been renting in London for many years, but this was comfortably the smoothest ...
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“Apon contacting paramount I was greeted by friendly staff who ......”

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Apr 07,2012
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James
By: 'Yaslocke'
Apr 07,2012
0 people found
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Apon contacting paramount I was greeted by friendly staff who put me through to James Carter. From then on he made it easy for me arange a time that suited me to view the flat and gave me efficient information about the property. When going ...
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“David Warren is straightforward and easy to deal with....”

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Apr 05,2012
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By: 'JLR'
Apr 05,2012
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David Warren is straightforward and easy to deal with....
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“We found Paramount very easy to deal with. The initial ......”

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Apr 04,2012
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James
By: 'Paul'
Apr 04,2012
0 people found
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We found Paramount very easy to deal with. The initial query was dealt with promptly, the viewing appointment was kept and having decided to take the property there and then, James was happy for us to sign straight away. The service after signing was fine, ...
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“Just want to thank Hayley & Morelle for fixing my HOT ......”

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Apr 03,2012
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Morelle
By: 'Arthur'
Apr 03,2012
0 people found
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Just want to thank Hayley & Morelle for fixing my HOT water . It was taken all nicely in consideration and they both did their best to fix the problem . Thank you Girls Arthur...
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“From moving into the property to the eventual nightmare I ......”

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Apr 03,2012
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Spencer
By: 'Coffers'
Apr 03,2012
0 people found
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From moving into the property to the eventual nightmare I faced with my flatmate. I felt very comfortable that Paramount had my best interests at heart. From providing assistance when there were problems with the heating to managing an frustrating sittuation where my flatmate lied ...
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“I'd dealt solely with Oliver Lewis at Paramount, I found ......”

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Apr 02,2012
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By: 'Dilhan'
Apr 02,2012
0 people found
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I'd dealt solely with Oliver Lewis at Paramount, I found him to be very professional and always willing to offer his assistance where possible in the process. I would definitely recommend Paramount to friends, i actually already have....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure


Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.


Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.


If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.


Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.


A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.


Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.

Last updated at 1:00 AM 01/01/1970 by Carla Bradman

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