88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
May 15,2012
May 15,2012
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I am a landlord and have been letting my flat through Paramount Properties for several years.My main contact is Ray Jacobs and it is always a pleasure to work with him. He is always super helpful and practical. You can tell straight away that ...
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May 15, 2012
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I know i'm a hard worker but I can't work for 2 agents at once. Spencer do you fancy putting me on the payroll?. I'm actually at Chelsea Square in West Hampstead, 276 West End Lane, NW6 1LJ - 020 7794 1730 - [email protected] ...
May 15,2012
May 15,2012
1
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Hayley was our "go-to" person for dealing with our day to day maintenance problems during our tenancy. She was always extremely efficient, friendly and sympathetic. As well as making sure our issue was resolved quickly she would provide regular updates so we would always know ...
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May 15,2012
May 15,2012
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I have been dealing with this Company & these particular guys for the past 10 years. They have provided excellent tenants & have dealt with the very few small problems quickly & efficiently. I can not fault them in any way & I would recommend them to any prospective landlord. ...
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May 14,2012
May 14,2012
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I would highly recommend Paramount when selling a property. I had a very positive experience in that I accepted an asking price offer within a week. Thereafter the sale progressed slowly because of post-credit-crunch-related difficulties with the buyer's mortgage provider, but Oliver Lewis at Paramount ...
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May 14,2012
May 14,2012
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All - I would like to highly recommend Paramount agency and James Carter in particular. James quickly understood my requirements and arranged viewings only of properties meeting my criteria. But best of all, he got me to my present flat in West Hampstead; I have ...
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May 13,2012
May 13,2012
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Mark Durban has always dealt with our flat rental in a fair and efficient way. I have also called to ask his advice on potential flat purchases and renatals and found hime to be friendly, unbiased and his advice to be top notch. I am ...
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May 11,2012
May 11,2012
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We have been tenants with Paramount for nearly 5 years now and I would highly recommend them as letting agents. In particular Mark has been an absolute pleasure to deal with. From the moment of contact through their website to moving and settling in to the ...
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May 11,2012
May 11,2012
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Spencer has been great! He has done everything for us to get the property in shape for rental, while we have been overseas! Arranging cleaning, repairs, working with contractors: it has been such a relief to know he is there taking care of the property ...
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May 11,2012
May 11,2012
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I have been with paramount for the last 11 years for letting & management of my property. The staff I have dealt with the Paramount are very helpful,friendly,prompt &professional. The tenants are carefully selected and Spencer in particular has excellent knowledge of local renting condition ...
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May 10,2012
May 10,2012
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I am delighted to highly recommend Spencer Lawrence from Paramount Properties. Really, I can't say enough positive things about my dealings with Spencer. We are overseas landlords and Spencer has gone above and beyond requirements to help us let out our Hampstead flat. His communication ...
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May 10,2012
May 10,2012
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Paramount has been taking care of the management of the flat I rent for years and has always provided a very professional and speedy service. Their team has a very good customer attitude and can be flexible when needed.
This exprience also would encourage me ...
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May 10,2012
May 10,2012
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I recently bought a small flat from Paramount Estate Agent in West Hampstead. I was dealing with Oliver Lewis and he was a pleasure to work with. The flat was listed with two agencies and i believe the reason it sold through Paramount is due ...
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May 10,2012
May 10,2012
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I met Mark about 3 months ago & was looking for a place to rent, he showed me a couple of places that i didn't like, nevertheless he kept on looking for me till he found me the place i'm in right now, during my move-in he ...
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May 09,2012
May 09,2012
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We have been very impressed with the service that we have received from Paramount over the last 18 months. When we first made contact with them they were very professional and efficient and they have maintained this throughout our tenancy. Staff are extremely prompt with responses ...
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May 09,2012
May 09,2012
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Good service - everyone I came across at Paramount was friendly and helpful. I had particular dealings with Lionel and Oliver who were great. Agents arrived on time, gave me prompt feedback and were always available at the end of a phone. Thanks so much ...
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May 05,2012
May 05,2012
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Altogether excellent service...
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May 04,2012
May 04,2012
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I used Paramount to sell my property and both Lionel and David were great assisting with the sale.
They arranged for the flat to have as many viewings as possible and I had the apartment under offer within a week of putting it on the ...
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May 04,2012
May 04,2012
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I had used probably 10 other agents to look at 40 other properties and made unsuccessful offers on 3 flats, before talking to Paramount. With Paramount, I found their listing for a flat, set up a viewing, made an offer, and signed the papers all within a matter ...
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May 03,2012
May 03,2012
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We have been renting our property through Paramount for around 3 years and are very pleased with the standard of service Hayley (our first point of call) has provided throughout this time. However big or small the issue she has listened to our requests and responded ...
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May 03,2012
May 03,2012
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I found the service at Paramount excellent, David our contact there always remained professional and was a continued support through the stressful selling process. We are very greatful for the help we received from paramount and would not hesitate to use them again. A recommendation ...
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May 03,2012
May 03,2012
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Dominic Moyes has found us both of our last 2 rental properties over the last 4 years in the West Hampstead area. After lengthy searches with other agencies It was Dominic that found us the best properties that suited our needs. We have been very pleased with ...
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May 02,2012
May 02,2012
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I have let my 2 bed flat through Paramount Properties for the last 10 years. I had assumed my flat would, on average, be empty 2 weeks a year as tenants moved on. In 10 years, the property has been empty for 3 days. This is down to 2 things; a ...
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May 02,2012
May 02,2012
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I cannot rate Dom from Paramount properties highly enough- from the beginning of our tenancy to the end he has been a great support and completely professional- a star! His knowledge of the property market, enthusiasm and helpful ness know no bounds :)
Thank you so ...
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May 02,2012
May 02,2012
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We have found Mark to be helpful in our letting process and found the whole process to be very professional. We rented our flat through him 4 years ago and he has been impeccably organised in all communications and in particular, in the annual renewals. Definitely ...
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May 02,2012
May 02,2012
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I have rented a property through Paramount for the last four and a half years and have always found the serivce to be of a high quality and very professional.
Hayley has always been easy to deal with and has quickly and efficienly resolved problems ...
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May 01,2012
May 01,2012
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Having had a pretty poor experience letting my flat with a larger London agent (who were great at "selling" the flat but poor at looking after it once tenants were in it) I decided to give Paramount the chance to manage it for me. Spencer ...
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May 01,2012
May 01,2012
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Spencer and Lucy have rented out various properties of mine over the years and I have always found them to be very knowledgeable and reliable. They know the market extremely well and I would highly recommend them if you are a landlord looking to maximise ...
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May 01,2012
May 01,2012
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I have always been very pleased with the service that Paramount have provides. I have rented my flat with them for the last 8 years and Spencer in particular has made the process very pain free. This had not been my experience when I used other ...
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Apr 30,2012
Apr 30,2012
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We were very impressed, Mark was very attentive and helpful but most importantly, organised and professional. Having had dealings with other west hampstead letting agents, we would by far recommend Paramount Properties.
They were considerate to existing tenants when organising viewings, and consistently provided a ...
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Apr 30,2012
Apr 30,2012
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We would definitely recommend Paramount - they were a huge help in selling our flat. They got us an impressive amount of viewings in a short space of time.
Both David and Lionel were really helpful and supportive throughout the process - e.g. discussing ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
