88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Jun 21,2012
Jun 21,2012
2
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Hayley managed the property very well indeed. She was quickly responsive to any problems and handled them promptly and appropriately. She kept me informed and was respectful of the tenants needs as well as my own, maintaining a tactful balance between us.
Dominic matched the ...
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Jun 18,2012
Jun 18,2012
2
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the agent acted with dignity and courtesy , and genuinely acted in the interests of the deal....
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Jun 15,2012
Jun 15,2012
2
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We had an excellent experience with Paramount and particularly with the agent who followed our transaction, Lionel Stoll; he has been extremely available and helpful throughout the process, and has gone a great way in helping to speed up the transaction and to facilitate the ...
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Jun 14,2012
Jun 14,2012
3
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Mark was very efficient right from the start.
He phoned my wife on the day of the viewing as a reminder. The viewing went well, whereby we put an offer in straightaway. Within the hour Mark was back on the phone and told us that ...
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Jun 14,2012
Jun 14,2012
4
people found
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this helpful
The Paramount team are all excellent and over the past 7 years I have worked with many aspects of the Company. In June this year they have re-let my property again. They were able to quickly find good tennants so I have only had 3 days from ...
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Jun 14,2012
Jun 14,2012
1
people found
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Friendly, helpful, not too pushy
Efficient with paperwork but did have a couple of repaet emails
Took the stress out of administration side of move...
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Jun 14,2012
Jun 14,2012
2
people found
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From the outset, James was polite, professional, and informative. He reconfirmed appointments, and supplied infomation when asked and kept us appprised of progress during the tenancy application. At the point of signing our tenancy agreement, everything was explained clearly and concisely, and the relevant documentation ...
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Jun 12,2012
Jun 12,2012
1
people found
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Always easy to communicate with. Once I have signed up and moved in, the story continued to be positive. The company's staff seem willing to help or advise in whatever way they can. It's refeshing change from other agents out there....
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Jun 11,2012
Jun 11,2012
1
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the agent was eager and available to arrange viewings at short notice, and made an effort to prompt all parties to progress a complicated transaction. he was always responsive and helpful, and the information he conveyed was generally correct....
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Jun 11,2012
Jun 11,2012
1
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Renting with Paramount was something that worked out very well for us. Dominic, who looked after our viewings and the actual contracting, as well as Hayley, who is dealing with property management, were always very friendly, professional and efficient. I always felt as they were ...
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Jun 11,2012
Jun 11,2012
0
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I would highly recommend Paramount as an estate agent.
I have found both Dominic (through letting) and Hayley (property management) extremely professional, organised and helpful.
Having rented our first apartment from Dominic - we also used them in search of our second apartment and have ...
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Jun 08,2012
Jun 08,2012
1
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James was great very friendly and always got back to me when I had questions . The letting process was the smoothest I've experienced contracts signed and keys picked up within a week of first viewing . No complaints efficient and friendly service all round...
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Jun 07,2012
Jun 07,2012
0
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I originally bought this property from David 11 years ago, and I came back and sold it through him! He was customer focused and knowledgeable through what was a long drawn out and complex sale process. Would I buy a leasehold property again? No... Would I ...
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Jun 06,2012
Jun 06,2012
2
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Mark and Rebecca were extremely professional. They took time to get to know us as individuals which enabled us to build a good foundation with the Land lord.
They faced obstacles head on and ironed out the lumps and bumps with moving home!
I would ...
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May 29,2012
May 29,2012
0
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Lionel Stoll - well, he is just a star! In what was a long drawn out, rather tricky transaction, Lionel was always totally professional with persistant determination. He was able to ensure that both the Vendors and the Purchasers were happy with the deal that ...
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May 27,2012
May 27,2012
0
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I bought a property from this agent. It was a complicated and drawn out purchase as it was a leasehold property and lease extension was part of the deal. David was very very well informed about the ins and outs of the deal. He was ...
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May 27,2012
May 27,2012
2
people found
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Dominic Moyes of Paramount was excellent; he was resourceful, efficient, and we always felt he was on our side - throughout renting the property and leaving....
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May 25,2012
May 25,2012
1
people found
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Both Morelle and Danielle were both extremely helpful and polite throughout our tenacy and with the moving out process. Both were very quick in replying to any queries or issues we had, which made our tenacy problem free. I would recommend them and Paramount Properties ...
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May 24,2012
May 24,2012
0
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Dominic was personable, professional, efficient, and generous with his time. The follow-up services offered by Paramount are exceptional and the team delightful. The effort they put into s moving in so quickly as much appreciated. Highly recommend them....
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May 23,2012
May 23,2012
1
people found
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Hayley and Dom were super professional with all my dealings with them. They took the time out to find the right flat for me, and were very helpful in all my dealings with them through out the duration of my tenancy. Top stuff....
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May 23,2012
May 23,2012
0
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We have been using Paramount Properties for the past 7 years as our Lettings Agent. We were introduced to Mark Durban when we first engaged Paramount to let our flat as we would be residing abroad. We found Mark to be very professional in his dealings ...
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May 23,2012
May 23,2012
1
people found
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i have to say , there is no surprise why "Paramount Properties" are no.1 at the uk and london and that Mark Durban is no.1 in Best Rated Staff in the UK (he should share this space with Rebecca )!
the service i have received has been ...
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May 23,2012
May 23,2012
2
people found
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The sale has been hugely problematic due to a number of complications but Lionel has gone beyond the call of normal duty to see it through. I should imagine his fee was burnt on this sale some time ago but he stuck with it, remained ...
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May 23,2012
May 23,2012
0
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Mark rented us our first London property in 2007 and helped us through our move to our next property in 2010. He is always helpful, friendly and knowledgable. He understands our requirements and has found not just a flat to rent but our home. Thank you, Mark....
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May 22,2012
May 22,2012
0
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We moved across from Australia 1 year ago and visited a host of agencies in and around North London trying to find a place to live. Mark was the best agent by a massive margin. He listened to our desires and recommended properties that met our ...
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May 20,2012
May 20,2012
2
people found
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We let our flat through Paramount for 2 years with the help of Mark. Having never rented out a property before we really appreciated Mark's guidance. It was always easy to contact him and issues were dealt with in a efficient and professional manner.
We then ...
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May 20,2012
May 20,2012
0
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Lionell provided and excellent service throught our purchase experience. He returned call and emails promptly and pro-actively worked to resolve questions and issues that we raised. On the basis of my experience i would happily recommend Paramaount and work with them again myself....
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May 20,2012
May 20,2012
1
people found
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Lionell provided and excellent service throught our purchase experience. He returned call and emails promptly and pro-actively worked to resolve questions and issues that we raised. On the basis of my experience i would happily recommend Paramaount and work with them again myself....
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May 20,2012
May 20,2012
1
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I had a daunting 12 month wait before the sale actually went through. Oliver kept the process moving as fast as he could and despite the duration I never felt that I wasn't a priority. I appreciated his diligence and approach to clients which I would ...
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May 16,2012
May 16,2012
0
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I feel very fortunate to have found Paramount Properties and Spencer Lawrence. A few months ago, I was at the end of my tether with the previous managing agents and didn't know where to begin sorting out the mess that was left behind.
Spencer guided ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
