88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Mar 08,2016
Mar 08,2016
0
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Paramount were very helpful in aiding us with our move. Prompt replies to emails and queries. No complaints, very happy customer. All went very smoothly. This is my second experience of Paramount and both experiences have been positive....
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Feb 21,2016
Feb 21,2016
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Mark was very professional to deal with during the viewing process. This professionalism continued once we had decided on the property being let right through to after we'd moved in....
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Comment on agent fees
The Agents fees are reasonable in lien with other property agents fees.
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Feb 19,2016
Feb 19,2016
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Both James and Jason were very helpful in supporting me to secure the property in Kilburn to rent, and made it very easy to get all the required paperwork together. James was also very ad mineable is helping me to do extra viewings on the ...
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Comment on agent fees
Fair Agnecy Fees
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Feb 17,2016
Feb 17,2016
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Paramount have been professional and extremely helpful at all times. Easy to contact and easy to work with. Paramount have smoothly ran the whole process. Very pleased with the service....
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Comment on agent fees
average, some cheaper but happy to pay as the service is great
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Jan 26,2016
Jan 26,2016
1
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Paramount Properties provided a great service. Starting from sourcing the property, negotiating with the landlord, securing the property, ensuring we as the tenants were happy and finally settling into the property....
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Comment on agent fees
Agent fees seemed fair and reasonable.
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Dec 23,2015
Dec 23,2015
1
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this helpful
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Im very grateful to both Mark and Jason for the way in which they helped to find my property and to go through all the steps required to complete the process. Working full time and experiencing the usual stress involved in a move, I was ...
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Dec 23,2015
Dec 23,2015
1
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this helpful
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Absolute A* for Mark of Paramount, best lettings agent we've ever had over decades of renting in London and New York. He was friendly, professional, reliable, prompt, communicative, responsive, helpful, humorous - everything one could wish for, and often went above and beyond the call ...
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Dec 23,2015
Dec 23,2015
1
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this helpful
this helpful
Both Dexter and Jason have been extremely helpful from the initial viewing of the property through to moving in. They kept us informed of progress and have always been available when needed to assist with queries....
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Dec 21,2015
Dec 21,2015
2
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this helpful
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Amazing experience. Mark and Jason have been helpful, diligent, and quick to respond to any queries. It's been quite unlike any other Estate Agent dealings I've had (or heard about) anywhere in London. Why can't everybody be like this! Very highly recommended....
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Dec 15,2015
Dec 15,2015
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We had a very positive experience of renting with Paramount Properties, and were particularly fortunate to be dealing with James and Kyla - both have been very friendly. Their helpful approach has made the process simple and efficient, and we would certainly recommend the agency....
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Dec 08,2015
Dec 08,2015
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Dexter and Jason have been very helpful during both our research of a flat and our settling down/paperwork process. They are responsive and answered all the questions that a stressed tenant may have!...
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Dec 07,2015
Dec 07,2015
0
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I'm very happy with the quick and efficient response to any of my queries and previous outstanding matters. They really helped in making the moving process a lot smoother for me and the other tenants. I'd strongly recommend them if you need things done very ...
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Nov 28,2015
Nov 28,2015
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Mark was a great communicator - didn't fail to answer emails or phone calls. Straight talking, we only had to chase for a couple of things. Even brought round a bottle of wine on his day off. Very pleased, definitely recommend....
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Comment on agent fees
Fees were average so reasonable but do wish fees overall were lower in this industry!
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Nov 26,2015
Nov 26,2015
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I had an initial call with Mark to discuss the vacancy of a let, and he was exceptionally accommodating to my availability and the timings of our current situation. Mark was exceptionally friendly and it felt like an honest two-way conversation rather than your typical ...
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Comment on agent fees
We offered asking price because we wanted to secure the property. This was above our desired position, but feel the property is worth the value. What may have been nice was some guidance from the agent as to whether we were offering an unreasonable rate, and provide some guidance on what the landlord may accept.
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Nov 24,2015
Nov 24,2015
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Both Mark and Jason have been very helpful. Everything worked exactly as we expected. The process was smooth and we now have the flat we always wanted. Thank you guys, you're the best!...
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Nov 16,2015
Nov 16,2015
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Having seen the property advertised on Rightmove on Monday morning, I was able to arrange a viewing with James later that lunchtime, and I was able to secure the property with a holding deposit that afternoon. Jason was very helpful in collecting all the required ...
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Comment on agent fees
Fair cost for Inventory considering size of property. Fair cost of check-in admin fee.
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Nov 16,2015
Nov 16,2015
0
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We had an excellent experience with Mark and Jason and would highly recommend working with them to anyone in the future. Everything was well organised for us moving in and we had no complications. Both Mark and Jason have been extremely helpful in making the ...
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Comment on agent fees
¢â‚¬Å“ACCEPTABLE.¢â‚¬Â
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Nov 13,2015
Nov 13,2015
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The whole team were extremely helpful and efficient when I was looking to move quickly near Christmas time. And they were equally friendly and accommodating when I unfortunately had to move earlier than expected. I'd highly recommend the company as a whole and also each ...
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Nov 11,2015
Nov 11,2015
0
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I have recently moved into a rented apartment secured through Paramount Properties and their service has been fantastic throughout. Both Mark and Jason have been extremely helpful in making the entire process as smooth as possible.
They maintain communications at all stages, whether it be ...
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Nov 09,2015
Nov 09,2015
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The service I received was very impressive. I purchased the flat from Paramount five years ago and dealt with Lionel. It was an easy process. The flat has been used as a second home until I decided to go abroad for a while. The tenant ...
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Oct 30,2015
Oct 30,2015
0
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Mark & Jason were helpful, & quick with all responses. Was great dealing with a real estate agent for a change. apartment is exactly what we were after and the welcome gift left for us by Mark was a great touch....
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Comment on agent fees
Great level, far better then others in the market.
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Oct 28,2015
Oct 28,2015
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I have just moved to London from abroad, and found very complicated to let a flat here.
I have just moved to this flat and I am really comfortable not only for the flat, but also for the support of Paramont team.
Dexter is the ...
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Comment on agent fees
I am satisfied with paramount , but my contract was made using a different state agency. I don¢â‚¬â„¢t know how the dealing within these state agencies is, but I did not have any explanation of it, which complicated the contract procedure. I think that it is OK to set variable business models, but definitively somebody have to explain to the customer as it was not transparent.
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Oct 27,2015
Oct 27,2015
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We had an excellent experience with Mark and Kyla and would highly recommend working with them to anyone in the future. We arranged a viewing on our flat the same day we first phoned and with Marks help also got the offer accepted the next ...
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Oct 27,2015
Oct 27,2015
0
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Dexter and Sam were both very helpful. When something went wrong with a property we were looking at, Dexter went the extra mile to help us find somewhere we loved. And when we found it, Sam helped us secure it the same day. Would highly ...
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Oct 26,2015
Oct 26,2015
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I found the flat on the web site and requested the appointment. James had a very smooth follow-up and he was very helpful in every step until we made our decision. He didn't bombard us with any flat but listened and understood our needs. His ...
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Comment on agent fees
reasonable
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Oct 23,2015
Oct 23,2015
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was very pleasant to work with Paramount, Mark and Jason. Everything was fine and right in time. Thanks a lot!...
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Oct 22,2015
Oct 22,2015
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The agents were both so helpful and professional throughout. They communicated so thoroughly and promptly from arranging the viewing to fully moving in. We have all been so impressed with their friendly attitude and consistent guidance on paperwork etc. We would highly recommend them to ...
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Oct 21,2015
Oct 21,2015
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This is the first time I have rented my flat out and I found Mark and his colleagues at Paramount to be extremely helpful. They found a suitable tenant very quickly and so far, everything is working out well.
Overall I am happy with the ...
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Oct 21,2015
Oct 21,2015
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This is my second tenancy in a Paramount Property - both times I have been very impressed with the ease of flat-hunting and the referencing process. So far the property management team have also been helpful and prompt at replying. I would (and have!) definitely ...
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Oct 19,2015
Oct 19,2015
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We rented a flat under Paramount management for two years. From start to finish - even down to the exit cleaning - it was a smooth, pleasant and transparent experience. Paramount has put a great team together. In particular, a big thanks to Danielle. Nearly ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
