88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jul 26,2012
Jul 26,2012
0
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Paramount Properties, and Hayley Hills in particular, have always been very helpful to myself and my partner. We have been tenants for over a year and half and whenever we have had an issue be it with a washing machine, boiler or gas reading Hayley ...
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Jul 25,2012
Jul 25,2012
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The agent was instrumental in my securing the property in which I am now a tenant. The flat is in a very sought after area and I contacted the agency on the day that it was listed on their website. Within two working days I ...
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Jul 23,2012
Jul 23,2012
2
people found
this helpful
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Paramount and James in particular were excellent throughout the process of renting our new flat. James was completely honest during the viewings and did not try to over-sell the place to us. The whole process after we decided to take it was easy and Rebecca ...
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Jul 21,2012
Jul 21,2012
2
people found
this helpful
this helpful
Lionel was prompt and courteous towards me, as a buyer, demonstrating professionalism throughout the purchase. When showing me the property, he talked me through its features thoroughly, but also allowed me time to reflect and get a feeling for the property.
As a first-time buyer, ...
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Jul 18,2012
Jul 18,2012
1
people found
this helpful
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I am renting my lovely new flat via Paramount in West Hampstead. It was my first experience with this company and I cannot rate it highly enough. Their employees, namely Mark and Rebecca, were always very polite and helpful, even when our references and bank ...
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Jul 17,2012
Jul 17,2012
2
people found
this helpful
this helpful
I received excellent service from Oliver Lewis of Paramount Properties in finding a flat to buy. Oliver was most helpful when finding flats that met my requirements to view. When viewing properties I never felt pressurised into making a quick decision, if i decided a ...
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Jul 17,2012
Jul 17,2012
1
people found
this helpful
this helpful
Brilliant service from start to finish ¢â‚¬â€œ incredibly efficient, from the signing of paper work, to receipts for the professional cleaning which happened before we moved in . Highly recommend, one of the best experiences we have had with estate agents, really smooth all the way through, ...
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Jul 16,2012
Jul 16,2012
1
people found
this helpful
this helpful
I met Robert from Paramount about 3 months ago when he showed me around a few properties in West Hampstead. None that were right for me. He was friendly and appeared genuine. About a month later Robert showed me a flat I rather liked and put ...
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Jul 16,2012
Jul 16,2012
1
people found
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I have been using Paramount for a number of years to rent out my flat. Spencer has always provided good advice, sensible tenants and help whenever required. I find him really reliable which is great when I am so busy at work - he always ...
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Jul 16,2012
Jul 16,2012
1
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this helpful
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I've been dealing with Paramount Properties for over 15 years firstly as a tenant, then a buyer and for the past 10 years as a landlord. In 2002, my wife and I moved to Australia and have retained our property in Kilburn as an investment. The service we've ...
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Jul 16,2012
Jul 16,2012
1
people found
this helpful
this helpful
Mark durban has been looking after my rental properties for a number of
years. He is professional, enthusiastic and highly effective. If a
tenant leaves I know that Mark will always take all the right actions
and give me sound advice and always comes up ...
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Jul 13,2012
Jul 13,2012
4
people found
this helpful
this helpful
I have rented my flat for ten years through Paramount. Spencer and Mark have found me three or four sets of tenants in that time. The continuity has been fabulous, as has the extra effort and service provided. Although I manage it myself, I do ...
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Jul 12,2012
Jul 12,2012
3
people found
this helpful
this helpful
From the first contact with Paramount, the agency made themselves available often at unsocial hours in order to accelerate the letting. The staff operate with courtesy and kept me informed throughout the viewing period, and went out of their way to be helpful and courteous. ...
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Jul 12,2012
Jul 12,2012
0
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This agency Was very fast and efficient, the first house that we saw was perfect and in less than one week we are living inside¡ Our agent Mark Durban was very helpfull....
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Jul 11,2012
Jul 11,2012
1
people found
this helpful
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Very good service. Straight talking agent. Oliver sets realistic expectations and delivers to that. He was actively involved in process all the way through to completion....
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Jul 10,2012
Jul 10,2012
2
people found
this helpful
this helpful
Oliver Lewis helped us with an exceptionally complicated, drawn-out and aggravating chain transaction. He was polite, professional, proactive and effective throughout, going beyond his duties in just selling my property to liaising with the entire chain in order to keep things moving. Highly recommended....
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Jul 10,2012
Jul 10,2012
2
people found
this helpful
this helpful
Where to start? I have only lived in my current property for just under a month but the incredible lengths that Danielle Davey has gone to ensure my comfort and ease moving into a new flat/area is way above and beyond anything I firstly ...
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Jul 09,2012
Jul 09,2012
1
people found
this helpful
this helpful
Having found a buyer for my property and agreeing a price, the buyer then changed their mind and wanted to open up negotiations again. Robert was very good at representing my views, understanding that the original price was fair and agreeing that we shouldn't accept ...
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Jul 09,2012
Jul 09,2012
0
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Paramount (and Mark in particular) have always been very proficient in their dealings with us, and I have been consistently impressed at the speed with which they resolve any issues we raise, including our recent contract renewal. Would recommend to others...
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Jul 04,2012
Jul 04,2012
1
people found
this helpful
this helpful
Moving place will always be a frustrating and stressful experience. It's good to know that you are working with an agent that understands/meets the needs of BOTH the landlords and tenants. Mark managed to find us a fantastic rental in quick time. I felt ...
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Jul 04,2012
Jul 04,2012
1
people found
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Paramount were efficient and helpful in both moving in and moving out processes, explained contract details patiently. Over all a good experience,...
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Jul 01,2012
Jul 01,2012
1
people found
this helpful
this helpful
Everything was perfect , I was really short on the timming and Mark find something very quickly !
Good Service, Perfect !...
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Jun 28,2012
Jun 28,2012
3
people found
this helpful
this helpful
Mark Durban and Rebecca Warner went above and beyond for me in helping me find my new flat, and then in organising all the details up to the signing of the contract. Both are extremely personable, warm, helpful, efficient and always reply very promptly to ...
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Jun 28,2012
Jun 28,2012
1
people found
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this helpful
Our experience with Paramount Properties has been excellent; we are grateful to have dealt with such a professional agency. Mark and Rebecca are easy to contact, respond quickly and act in th ebest interest of both us as tenant and our landlord. Best experience we ...
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Jun 26,2012
Jun 26,2012
0
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Has been great - very fast to respond to any queries and act on concerns. Will miss this kind of service when I move on!...
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Jun 25,2012
Jun 25,2012
2
people found
this helpful
this helpful
I needed an extremely quick turn around with replacing myself on a tenancy and Spencer made the whole thing simple and incredibly swift, providing me with detailed information throughout. Great service!...
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Jun 25,2012
Jun 25,2012
3
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Hayley is superb- quick, efficient, reliable. Highly recommended....
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Jun 24,2012
Jun 24,2012
2
people found
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We recently rented a property from James Carter at Paramount Properties.
James was very professional and flexible throughout the process. He returned all of our calls and answered all of our questions in a timely manner.
Highly recommend contacting James when your in the market ...
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Jun 22,2012
Jun 22,2012
4
people found
this helpful
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I sold my flat in West Hampstead in June 2012 through Paramount. Lionel, who was the agent that showed it to me some seven years ago when I bought it, was my main point of contact and he provided a consistently excellent service.
A few examples ...
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Jun 21,2012
Jun 21,2012
5
people found
this helpful
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After having dealings with a few other agents Paramount were a breath of fresh air. Mark in paticular made the whole letting and moving in process pain free. They really value what you think and aim to please. Excellent knowledge and experience that really makes ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
