88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Aug 12,2012
Aug 12,2012
1
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Paramount has been our sole letting agent for the past 8 years. We have never been short of tenants and the service provided by Mark and his team has always been efficient and courteous. They stay on top of everything concerning the flat and we have ...
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Aug 10,2012
Aug 10,2012
1
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Oliver was professional and extremely helpful to us throughout the sales process. He gave us good advice and advertised the property quickly and efficiently. He found multiple interested parties and the flat was sold at full asking price. During the process of the sale Oliver ...
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Aug 10,2012
Aug 10,2012
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I have always been very happy with the support received....
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Aug 10,2012
Aug 10,2012
1
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I'd like to thanks Oliver and Paramount for their professional and speedy service, which helped to make my purchase of my flat go like clock-work. I'd definitely recommend Oliver and Paramount....
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Aug 10,2012
Aug 10,2012
1
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The flat hunting experience although a daunting task for some, was made completely pain free with the team from Paramount.
Booking in the viewing with Marc was super easy and he could not have been more pleasant on the phone. The first flat we saw ...
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Aug 09,2012
Aug 09,2012
1
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I recently sold my flat through Paramount and found them brilliant to work with. From the moment the flat went on the market they got people through the door on a daily basis, gave me good advice about the asking price and went on to ...
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Aug 09,2012
Aug 09,2012
0
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I have been letting property through Mark Durban for almost 6 years now and have found him to be professional, friendly, thoughtful and someone I would definitely recommend.
Danielle has a very nice manner about her whenever I have a problem, she is help and responsive ...
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Aug 09,2012
Aug 09,2012
1
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Oliver lewis was exceptional fromt he start of this sale, all the way through to exchange. he was proactive and professional and I would definitely instruct him if I had a property to sell in West Hampstead....
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Aug 08,2012
Aug 08,2012
1
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Spencer and Danielle from Paramount are by far the best lettings agents I have dealt with in over ten years' renting in London. Both have gone out of their way to help my partner and I. They have been very professional and approachable in every ...
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Aug 08,2012
Aug 08,2012
1
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I rented from Mark previously when moving into a flatshare. I contacted Paramount through its website when I was recently looking again. Mark called me within 30 mins and set up a viewing the same day. By the evening we had agreed to take the place ...
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Aug 07,2012
Aug 07,2012
1
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Paramount dealt with the sale of our ground floor flat. They were friendly to deal with and efficient and I would certainly recommend them....
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Aug 07,2012
Aug 07,2012
1
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Mark has been very helpful in the two years that I have rented a property from Paramount. He is friendly, fast and efficient, and has gone to extra lengths to ensure that we continue to get a great rental price from our landlord....
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Aug 07, 2012
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Miss-clicked 1 star by mistake. I meant it to be five stars!! Ben ...
Aug 07,2012
Aug 07,2012
1
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Very professional service, with James being very friendly and helpful. At all times he acted in a very professional manner, offering very useful advice. Overall the service provided could not be faulted....
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Aug 07,2012
Aug 07,2012
1
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James and Paramount have made our search for an affordable house an incredibly easy and fast process. Unlike few other agents I saw, James was very upfront and honest about what he was showing me, which I really appreciated. Everything was very smooth, and we ...
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Aug 07,2012
Aug 07,2012
1
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Mark provided a great service was more than helpful when showing me the property to start with and was always available to talk to if I had any queries.
I would have no hesitation refering anyone to Paramount....
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Aug 06,2012
Aug 06,2012
1
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I was very pleased with the service provided at Paramount. Spencer let my flat for two years, finding me great tenants, and when I came to sell the property Oliver did a great job on that, ensuring that I completed on the sale just a ...
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Aug 06,2012
Aug 06,2012
1
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I was already dealing with Mark as a tenant of Paramount property and always found him helpful and professional. Recently I have been looking to move and Mark has been helpful as ever. Having a strict list of guidelines of what I am looking for ...
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Aug 04,2012
Aug 04,2012
1
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I would just like to say a big thank you to Mark Durban for helping us find a property. He was very professional, well-mannered every step of the way and was quick to field any questions/queries we had. Overall a very pain-free experience... THANK ...
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Aug 03,2012
Aug 03,2012
2
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Mark Durban was my estate agent was I looking to rent. He was extremely responsive and responsible throughout the process, and did not use any of the "tricks" that agents often do: pressuring you to rent something you don't like, or showing you properties that ...
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Aug 02,2012
Aug 02,2012
1
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I've let my property with Paramount for nearly 9 years. Mark and Hayley have consistently let and managed my property with an unparelleled level of proffesionalism. If ever I've called with a concern, chances are that they have already thought, and dealt with it. A 'shout ...
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Aug 02,2012
Aug 02,2012
2
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Compared to other agencies and Landlords I've encountered over the years, Paramount have provided a top-notch service throughout my contract. Whenever there was a fault in the property or something was unclear, a simple phone call or email resulted in same-day or next-day action from ...
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Aug 01,2012
Aug 01,2012
1
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A great company, and very personal taylored service. I used Paramount to rent out my flat whilst away for a year of travelling. I was a little nervous about letting out my HOME furnished but Spencer's great knowledge and honest advice of the local market ...
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Aug 01,2012
Aug 01,2012
1
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Kept me up to date with new properties coming on the market. Always got back to me quickly when I asked for further details and explained everything clearly. Pleasant and efficient never too pushy. Would definitely go back to them when I am looking for ...
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Aug 01,2012
Aug 01,2012
1
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As a prospective buyer I have been really impressed by Oliver Lewis, he goes out of his way to make viewings possible on short notice and always communicates clearly if times change or if he is running even a few minutes late. EXtremely professional and ...
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Aug 01,2012
Aug 01,2012
1
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Property very well marketed . Open day attracted a number of offers. Sale achieved better than asking price.
Robert Lazarus was very good. Calm and patient approach. Skillfully brokered the transaction and dealt with tricky road blocks with an ability to find the right compromise....
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Jul 30,2012
Jul 30,2012
1
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Excellent experience with paramount. James was extremely helpful and sorted things quickly . Would highly recommend...
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Jul 30,2012
Jul 30,2012
1
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I would like to extend my thanks to both Mark and Rebecca for the efficient and helpful way in which they conducted the process of letting one of the flats that Paramount Properties manages to myself and my boyfriend. They were always very professional and ...
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Jul 30,2012
Jul 30,2012
1
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I wish to express my gratitude and heart felt thanks for Spencer and the team at Paramount. My brother was renting a property from them but sadly died. Paramount has showed so much support to our family and have helped make what is a tragic ...
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Jul 27,2012
Jul 27,2012
1
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Paramount have been excellent to date. From the initial viewing and offer with the helpful Mark Durban to the administration, with Rebecca Warner who was particularly patient, responsive and cheery throughout.
I was also pleasantly surprised with just how thorough the inventory was. Paramount uses ...
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Jul 26,2012
Jul 26,2012
1
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I bought a property where Paramount acted as agents for the seller. They provided information I requested and we completed the sale successfully....
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
