88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Aug 29,2012
Aug 29,2012
1
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I've been a Paramount Tenant for over a year now. Having had to leave my current place due to flatmates moving on, Mark was really helpful in helping me move - fitting me in for a viewing at the last minute, doing the paperwork at ...
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Aug 29,2012
Aug 29,2012
1
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I used Mark Durban of Paramount Properties for the recent rental of my property in Hampstead. The service was 1st class from producing the flat details through to finding the tenant. I would recommend Mark and Paramount to any landlord looking or rent their property....
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Aug 29,2012
Aug 29,2012
1
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I am moving in with 2 friends and for all of us it was the first time we were moving away from our families/university halls. Mark and Rebecca were very helpful guiding us through the whole process. Mark was especially welcoming and friendly making the ...
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Aug 28,2012
Aug 28,2012
1
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We were looking for a house in leafy South/West Hampstead area to start our married life. Once we went through listings across agents in the area - Paramount were the top choice. However, the proof lies in the pudding itself - we decided to ...
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Aug 28,2012
Aug 28,2012
1
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James was very helpful and friendly from the first viewing through to making the offer, agreeing on furniture as well as sorting all paperwork and finally organising for inventory and handing over of the keys.
Dealing with Paramount lettings and James in particular has been ...
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Aug 27,2012
Aug 27,2012
1
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Paramount properties was our first choice when looking for a place to buy in the Kilburn area. We were in contact with a number of other agencies but found Paramount to be more reliable when it came to organising viewings. This compared to other agencies ...
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Aug 24,2012
Aug 24,2012
1
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I have been dealing with Danielle at Paramount since recently moving into my studio. Danielle from the word go has been very helpful, courteous and professional in dealing with my queries which have also been handled in a very prompt and efficient manner by Danielle ...
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Aug 24,2012
Aug 24,2012
2
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Paramount and specifically Mark Durban, has let and managed my property in Kings Cross for as long as I can remember. He is an excellent agent who knows his market and clients very well. Always looks after both sides and keeps everyone happy. Thanks for ...
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Aug 21,2012
Aug 21,2012
2
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this helpful
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We moved to London a few years back, at the time we were looking for properties through a few agencies, however, there was a marked difference in the quality of the properties that Paramount had to offer.
Our agent, Mark, took the time to get ...
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Aug 21,2012
Aug 21,2012
2
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Mark Durban and Hayley Hills are both equally fantastic agents who always have time to listen to their tenants issues and problems (not that I complaint a lot though..) But phone calls and e-mails are promptly replied to and they are quick with actions and ...
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Aug 21,2012
Aug 21,2012
0
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Mark was an excellent letting agent. We phoned up with a fairly specific list of requirements (we'd been looking for a bit and knew what we wanted) and 3 places we were interested in seeing from their website. He listened to our requirements and immediately told ...
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Aug 21,2012
Aug 21,2012
0
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I would unreservedly recommend David Warren of Paramount Properties, West Hampstead, as agent. Responsive, organised, sound advice on sales strategy and dedicated in getting the sale completed. Very pleased with my decision to list with Paramount....
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Aug 21,2012
Aug 21,2012
0
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As a foreign landlord, I cannot recommend Hayley and the team at Paramount high enough. Everything gets dealt with quickly, efficiently and accurately. I cannot ask for more....
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Aug 20,2012
Aug 20,2012
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lionel was an exemplary agent, courteous, helpful, good advice, straightforward and always responded extremely promptly....
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Aug 20,2012
Aug 20,2012
0
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I used Paramount to sell my property. They were helpful, very responsive and proactive. Lionel particularly pushed the sale through and was a pleasure to work with....
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Aug 20,2012
Aug 20,2012
1
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Dom has been a great agent from start to finish - from answering all my questions and making sure that everything was right when I chose the property, to helping with any queries during my tenancy. He's always a friendly face and happy to help ...
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Aug 19,2012
Aug 19,2012
1
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recently let a second property through paramount, mark and hayley have been v helpful and efficient and i look forward to letting further properties through them in the future...
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Aug 17,2012
Aug 17,2012
1
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Mark Durban has been most helpful in all matters,his telephone manner is exemplary and nothing is too much trouble. He dealt with any problems I had very promptly and efficiently. I will be recommending him in particular to any of my friends who are ...
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Aug 17,2012
Aug 17,2012
1
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Myself and my friend have been very impressed with Paramount Properties. Both Mark Durban and Rebecca Warner have been extremely helpful and have dealt with any enquires quickly and professionally. We have found staff at Paramount to be friendly and helpful. The process of renting ...
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Aug 16,2012
Aug 16,2012
0
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Hayley is very responsive and is always polite and service oriented. She keeps you in the loop on when things are happening and has shown a lot of empathy and understanding whilst dealing with us as tenants. Thank you Hayley! Vicky...
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Aug 16,2012
Aug 16,2012
1
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Both Mark and Hayley have been excellent - super accomodating and v. responsive without being too pushy. Definitely the best estate agents I have dealt with in the area and can't recommend them highly enough....
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Aug 16,2012
Aug 16,2012
0
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Paramount have been the best agents I've dealt with whilst renting in London for the last ten years. They're professional, competent and courteous.
Both Hayley and Mark have been very helpful and always executed efficiently without argument or indifference on any issue we've had.
If ...
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Aug 16,2012
Aug 16,2012
1
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From the day we had phoned up to enquire about a property with Paramount we received an excellent service. A viewing for our property was immediately arranged and we were able to secure it within a few days, thanks to Mark Durban. Rebecca Warner was ...
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Aug 16,2012
Aug 16,2012
1
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Mark was extremely professional in his approach & very helpful. He made the whole process run smoothly. Highly recommended....
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Aug 16,2012
Aug 16,2012
1
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Hayley has been the property manager looking after my flat for several years while it has been let out. I have always found her very helpful and efficient. She keeps me informed of any issues around the property and quickly sorts out any problems in ...
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Aug 15,2012
Aug 15,2012
1
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Lionel was extremely good at assessing my requirements in terms of the type of property within the price range I was looking for in a short period of time. He was very quick to email me the details of a perfect property and arrange a ...
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Aug 14,2012
Aug 14,2012
1
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I have had the pleasure of working with Mark Durban of Paramount Properties for over 10 years as my annually retained Letting Agent. Over the years, I have found Mark to be extremely professional and articulate in all dealings with myself, my staff and as importantly ...
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Aug 14,2012
Aug 14,2012
0
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As a first time buyer, the process of finding a home is daunting to say the least but of all the agents I registered with, Paramount made the most effort by far to find a property in accordance with my requirements. I am now the ...
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Aug 13,2012
Aug 13,2012
1
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If you are searching for a property in the West Hampstead area, we highly recommend Oliver Lewis at Paramount Properties.
During our search, we really appreciated his helpful and straightforward approach. He obviously loves what he does as he often went the extra mile for ...
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Aug 13,2012
Aug 13,2012
1
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Lionel was a great help in pushing our sale through. He kept us up to-date on all developments as we proceeded through the sale. He liaised professionally with solicitors/agents alike. His knowledge of the property game was indispensable to our sale. Thanks Lionel ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
