88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Sep 26,2012
Sep 26,2012
1
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this helpful
Great team at Paramount...sold my last two properties through them and each time they found me a good buyer within 2 weeks. Friendly and good communication make them easy to deal with. Would recommend....
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Sep 25,2012
Sep 25,2012
1
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Mark was very enthusiastic to show us the property when we visited the Paramount Office, and when we explained that we wanted to move in as quickly as possible, was very helpful in getting the paperwork sorted as quickly as possible. We were dealing with ...
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Sep 25,2012
Sep 25,2012
1
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Paramount and David in particular were great. Very flexible about visits and very responsive to email and telephone throughout both the search and purchase process. Paramount have a lock out agreement policy -where you put 1% deposit down upfront - although I was initially nervous - ...
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Sep 21,2012
Sep 21,2012
1
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I am writing this review as i was extremely impressed by the professionalism from Paramount properties and my agent Mark Durban. Throughout our tenancy he has been extremely helpful and promptly responded to all our queries and is the first letting agent i have ever ...
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Sep 21,2012
Sep 21,2012
1
people found
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Was dealing with David Warren who was highly professional and extremely helpful throughout. Being an ex agent myself, I had high expectations and was not disappointed. We all know that selling a property can be quite stressful, so dealing with someone like David, who is ...
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Sep 20,2012
Sep 20,2012
1
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Our whole experience with Paramount has been truly amazing. I called Spencer after being recommended by a friend, with a very exact brief of what i was looking for in a property but having no idea about areas in London (i recently moved from Devon ...
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Sep 19,2012
Sep 19,2012
2
people found
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We have found that dealing with Dominic and Paramount has been a very stress free process. There was no hard sell and he has been nothing but helpful in terms of guiding us through the rental process. We would not hesitate in recommending him and ...
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Sep 19,2012
Sep 19,2012
2
people found
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The flat is considered, beautiful, special, very spacious and light by 4 agents and 98% of applicants. It is also in very good decorative order, according to all who viewed.
During a period of 2 weeks, Dominic did not send a single applicant to view.
Signing up with ...
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What agent could do to change your mind?
Taken the letting seriously, and produced suitable applicants!Attached Filesnbsp;
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Sep 19, 2012
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We’re really sorry that Margaret was unhappy with the service provided. We have since spoken to Margaret to discuss her review further and to resolve the situation. ...
Sep 13,2012
Sep 13,2012
3
people found
this helpful
this helpful
The staff who dealt with me from Paramount were extremely helpful, organised, friendly and supportive. Liaising was very easy as all texts/calls/emails were responded to promptly. The processing of all paper work was done very efficiently, the inventory was excellent and any needed ...
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Sep 13,2012
Sep 13,2012
2
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Excellent service. Very organised and helpful without being pushy or too involved. I particularly appreciated being able to correspond via email (something which a lot of agents tend to avoid) which made it easy to be in contact when at work. Any queries I had ...
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Sep 11,2012
Sep 11,2012
2
people found
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A very positive and happy experience in a tenancy which I had for 11 years and which was managed by Paramount. The property was let in a decent condition and repairs were handled very promptly. I was burgled once which left me with a damaged window ...
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Sep 07,2012
Sep 07,2012
3
people found
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Pararmount handled the sale effectively and efficiently. Whlist I have been a purchaser before, this was my first experience as a vendor. I don't have much of a bench mark but I would certanily recommend David Warren & Paramount. Their knowledge of NW6 which was relevant ...
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Sep 05,2012
Sep 05,2012
2
people found
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We recently bought a flat with support from Lionel at Paramount. He showed us round the property, answered our questions in a very timely manner and mediated during the offer process. He maintained good communication throughout....
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Sep 05,2012
Sep 05,2012
2
people found
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We spoke to a lot of agents in the area and Paramount were certainly the most pro-active, came up with good marketing ideas and seemed the most "grown up". They found us a buyer at the asking price in just a couple of days. The ...
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Sep 04,2012
Sep 04,2012
3
people found
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I have sold my flat using Paramount. It was the first time I use this real estate company and I was very pleased with their services from the initial valuation stage to the exchange of contracts. I worked closely with Lionel Stoll, who insured the ...
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Sep 03,2012
Sep 03,2012
2
people found
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David and his colleagues were extremely helpful in all aspects of the sale of my property. Their efforts and advice were greatly appreciated...
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Sep 03,2012
Sep 03,2012
2
people found
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Paramount Properties as a whole were always very quick to respond to any problem or issue that came up. If we had a maintenance issue, after we contacted Paramount, it would usually be dealt with the following day, without having to make an chase up ...
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Sep 02,2012
Sep 02,2012
3
people found
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this helpful
Great service - thank you for all the help in organising everything very quickly with no hassle.
Thanks again,
Dan....
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Sep 01,2012
Sep 01,2012
2
people found
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I have been using Paramount for around 14 years now. Dominic rerented my property wit a very quick turnaround so that there was no loss of rent and got back to me with solutions to problems regarding work required on the flat. As an overseas landlord ...
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Aug 31,2012
Aug 31,2012
2
people found
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Paramount properties has been very useful in a whirlwind move to London. Mark was always on the ball with emailing forms and giving information when needed. Helping all the flatmates with different struggles very efficiently....
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Aug 31,2012
Aug 31,2012
2
people found
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They have really been friendly and helpful. Although I still have a little less than 2 weeks remaining until my move in date, everything up to now has been good and taken care of with no hassle. Do not have to stress much about moving in ...
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Aug 31,2012
Aug 31,2012
2
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Mark Durban let our flat within a week and has managed to keep it fully let for the last 5 years without any void periods. He's managed the relationships with the tenants and adjusted the rents annually. We're very happy with Mark's proactive energetic approach....
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Aug 31,2012
Aug 31,2012
2
people found
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After a long and slightly exhausting search, Mark ensured I got the property I wanted ¢â‚¬â€œ at the price I wanted. His persistence and dedication has been greatly assuring throughout the process and I've been comfortable knowing that my move is in safe hands. Mark has ...
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Aug 31,2012
Aug 31,2012
2
people found
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My boyfriend and I were looking for a property to rent in West Hampstead. Thanks to Paramount Properties and more specifically thanks to Mark Durban we managed to find a flat that satisfied all of our requirements within a very short time. Mark was very ...
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Aug 31,2012
Aug 31,2012
2
people found
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Finding the ideal place in London is not always easy. Leaving 250 miles away from London, Mark has been really useful in order to arrange the accommodation that I have been looking for, on time, within budget, and with all the amenities I have been looking ...
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Aug 31,2012
Aug 31,2012
2
people found
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When looking for a proterty to let in London Mark was exceptionally swift at getting us an early morning viewing and by lunchtime our deposits and paperwork started to be processed to secure us the property. Mark was very thorough with the information he provided, ...
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Aug 31,2012
Aug 31,2012
2
people found
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We recently dealed with Mark from Paramount, looking for a flat to rent. The service he provided was outstanding with an excellent knowledge of the market and his customer's preferences. We found the flat of our dreams through him and are very grateful!...
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Aug 31,2012
Aug 31,2012
2
people found
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Paramount have managed my property for the last six months and have been professional throughout. During this period I have been based overseas and have felt comfortable that my property was well managed and problems were dealt with quickly and effectively....
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Aug 30,2012
Aug 30,2012
0
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Mark was very helpful in finding the right property for us always keeping us in the loop with regard to moving in procedures and even making sure that the furniture arrived in time for the move in even though the turnaround was quick. In general ...
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Aug 29,2012
Aug 29,2012
2
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My main contact through the renting process was Mark Durban. I found Mark to be very helpful from start to finish and he always made sure I was in the know. He also managed to negotiate a price lower than the initial asking rent for ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
