88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
show more
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Nov 07,2012
Nov 07,2012
0
people found
this helpful
this helpful
Many thanks to Paramount staff for arranging a new tenant for our property. From the outset i found Paramount professional and polite. Many thanks to Mark Durban, James Carter and Katrina Hurrel who all have assisted us in letting our property. I can wholeheartedly recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2012
Nov 06,2012
0
people found
this helpful
this helpful
Myself and my flatmate have recently let a flat through Paramount and the overall experience from start to finish has been a breeze. After renting for the last 9 years, it has been so refreshing to deal with estate agents who are transparent! Both Rebecca and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2012
Nov 06,2012
0
people found
this helpful
this helpful
Paramount were extremely helpful in our search for a property, and found us the perfect home within about three viewings. They knew our requirements very well, and so were able to get us an early viewing, and hence put in the first bid to secure ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2012
Nov 05,2012
2
people found
this helpful
this helpful
"Life made easy"
This time we had a very different experience whilst looking for a place to live. Dominic was very straight forward, he showed us 2 properties that he judged suitable for us according to our requirements & budget, he did not try to sell us ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2012
Nov 01,2012
1
people found
this helpful
this helpful
I have been renting my property out with Paramount for 10 yrs. Right from the start they were quick and efficient and also the only estate agent I contacted who suggested a reasonable rent. They quickly fixed the mess left behind by the builder I had ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2012
Oct 30,2012
1
people found
this helpful
this helpful
Mark was great to deal with from the start. Efficient and prompt in getting viewings organised for us and in coordinating all the various documents and processes for the deposit, coming to an agreement on the offer, for signing the lease and for confirming the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2012
Oct 30,2012
1
people found
this helpful
this helpful
A bit of our story...
Before moving to London, we came here for a week, with the sole purpose of finding accommodation.
That was prooving to be a real life Mission Impossible. Browsed through several sites, met more than a dozen estate agents, did over 20 ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2012
Oct 29,2012
0
people found
this helpful
this helpful
Hayley is professional, helpful and always responded very promptly.If we had any issues with proeperty she would send someone to fix it fast. In fact she went beyond what I would normally expect from a letting agent, when we vacated the property. I can ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2012
Oct 29,2012
0
people found
this helpful
this helpful
efficient, flexible, got the deal through very quickly with a minimum of fuss and bother. Arranged additional furniture to be added on request - this was done promptly (within a couple of days). polite and friendly manner. overall made the whole experience very easy....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2012
Oct 24,2012
0
people found
this helpful
this helpful
I would like to thank Dominic Moyes for his being very kind and understanding.
I found myself in a rather stressful situation in which, all of a sudden in the brief period of only a few days, I had to find a new accommodation.
Thankfully, ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2012
Oct 19,2012
0
people found
this helpful
this helpful
We found Paramount through allagents.co.uk where the reviews were fantastic - we were not disappointed. Having had experiences with poor agents before Paramount we were left with several outstanding issues including a gas leak, incomplete refurbishment, poor replacement furniture etc - James Carter ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2012
Oct 19,2012
0
people found
this helpful
this helpful
Mark looks after my rental flat in Cricklewood - he has always acted in my best interests and takes care of all my problems even though he does not officially manage my property - I highly recommend you ask for Mark personally when dealing with ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2012
Oct 16,2012
0
people found
this helpful
this helpful
Speancer Lawrence at Paramount gets an "A" for customer service. He is very professional and helpful when it came to any questions we had. I would highly recommend the staff at Paramount to anyone who is letting or needs a company to assist in findng ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 15,2012
Oct 15,2012
0
people found
this helpful
this helpful
Hayley always answered her phone whenever we had an issue, was polite and acted quickly if there was a maintenance issue. She was very approachable, understanding and communicative, which was reassuring during our letting. We hope future agents are as helpful!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2012
Oct 12,2012
1
people found
this helpful
this helpful
I've been a tenant at the same property for over ten years. Paramount have managed the property for most of this time and Spencer has been extremely professional and courteous over this time; ensuring that any problems I've had (faulty boilers, broken washing machine, cooker ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2012
Oct 10,2012
1
people found
this helpful
this helpful
I have been letting my flat exclusively with Paramount for several years now. Dominic Moyes has been my main contact for the last three tenancies. He is a thorough and knowledgeable lettings agent and an excellent negotiator. Above all, Dominic is a great person to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2012
Oct 09,2012
1
people found
this helpful
this helpful
Mark Durban of Paramount Properties is a fantastic agent. He was very helpful when I was searching for a property, offering great advice, and arranging viewings to fit my timetable. He worked fast to agree a deal with my Landlord and was very thorough and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2012
Oct 09,2012
1
people found
this helpful
this helpful
Paramount were of great help to me in letting the property after I was let down by the previous agent. They were professional and responsive at all times, arranged matters promptly and without fuss and located a good tenant in a relatively short space of ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05,2012
Oct 05,2012
1
people found
this helpful
this helpful
Generally, I'm very sceptical that estate agents support buyers, especially those with small budgets for a one-bed flat! But there were aspects of my experience with Paramount that were very positive. Firstly, Robert never showed me anything that I didn't actually consider buying - unlike ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2012
Oct 03,2012
0
people found
this helpful
this helpful
We first began working with Paramount when looking for a property to rent in North London. After visiting a number of estate agents the whole approach from Paramount was different and refreshing. Spencer was honest, knowledgeable ad helpful, taking time to really understand our requirements. ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2012
Oct 03,2012
1
people found
this helpful
this helpful
When we first called Mark it was on the off chance that we would be able to see this flat the day we found it. He told us that he was very busy, but was in fact able to fit us in quickly so that ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2012
Oct 03,2012
0
people found
this helpful
this helpful
I have rented through Paramount Properties for about two years now and have always received a friendly and prompt service from them - thanks guys!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2012
Oct 02,2012
1
people found
this helpful
this helpful
Over all very good service - the whole process was smooth and well management by Mark and his team. We had some issues with the cleaning of the flat when we first moved in - but he sorted this out very quickly and followed up ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 01,2012
Oct 01,2012
1
people found
this helpful
this helpful
Mark was exceptionally helpful and efficent in helping us to find a new home. He responded to all of our calls and emails straight away, set up good communication lines with the landlord and current tennant and processed all paperwork quickly. Everything was well organised ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2012
Sep 30,2012
1
people found
this helpful
this helpful
I am very happy with Spencer and Rebecca in how they helped me move into my new flat. Their responses were timely, professional and efficient. They are people who take their work seriously, have consideration for the property and the tenant and are always available ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29,2012
Sep 29,2012
1
people found
this helpful
this helpful
In my experience, the team at Paramount were extremely professional, responsive and great to deal with. At the initial contract stage they were very reasonable and the process of moving into the property was smooth. During the tenancy there were one or two maintenance issues ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29,2012
Sep 29,2012
1
people found
this helpful
this helpful
From day one Oliver gave us fantastic service when selling our flat. I have never used an estate agent before so focused on customer service- I wish more were like him! Our sale was quite drawn out (through no fault of his) and i'm not ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2012
Sep 28,2012
1
people found
this helpful
this helpful
have been dealing with Mark with respect to moving into a new property, and he's been by far and way the best agent I've dealt with in London (and I've known my fair share). Prompt, courteous, and straight down the line with any advice. Can't ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2012
Sep 28,2012
1
people found
this helpful
this helpful
Mark was super-efficient in the whole lettings process and very professional in all dealings. By far and away the best service I've received from an estate agent.
Would highly recommend him....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 26,2012
Sep 26,2012
1
people found
this helpful
this helpful
David Warren was responsible for marketing and selling my flat (although I eventually pulled out of the sale for personal reasons) and I found him to be extremely helpful and professional throughout. The sale was a difficult and drawn out one for various reasons to ...
read full review
read full review
Was this helpful?
Yes
Yes
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
