88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Nov 23,2012
Nov 23,2012
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Paramount Properties and agent Robert Lazarus made the selling of my flat a completely stress free experience. They were honest and transparent in relation to the whole selling process from valuation to completion. My flat sold at very close to the asking price within a ...
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Nov 22,2012
Nov 22,2012
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I have dealt with Dominic Moyes at Paramount over the last 2 and a half years, during which time he assisted me in securing two lovely apartments in West Hampstead and also arranging for the extension of the lease of the 2nd property. Dominic is incredibly ...
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Nov 22,2012
Nov 22,2012
1
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I was looking ro rent out my first property in West Hampstead and I saw a number of estate agents to potentially lease my property through. I initially chose Paramount, following a meeting with James Carter who after a brief 10 minute conversation, I immediately trusted. ...
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Nov 19,2012
Nov 19,2012
1
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Very good communication. after losing buyer they ran an open house for me. Found buyer on the day. Would definitely recommend....
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Nov 19,2012
Nov 19,2012
1
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James was very honest and efficient and made life easier.
Katrina was quickly on top of the admin, lovely employee....
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Nov 19,2012
Nov 19,2012
1
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We had a flat that was quite unique and in consequence difficult to sell. Paramount made sure they informed prospective buyers of the pluses and minuses of our property before they saw it, which meant that we had a high number of interested viewings, and ...
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Nov 19,2012
Nov 19,2012
1
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Paramount were quick and effiicient in providing valuations for sales and lettings for my property. Mark Durban has been extremely helpful in finding a tenant quickly and sorting out all the various issues with no fuss. All queries have been answered promptly and in full ...
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Nov 17,2012
Nov 17,2012
1
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Spencer Lawrence of Paramount has looked after my property company, kethrid investments, for the last few years and he has always performed in an excellent way and i could not be more delighted with the results. i would not hesitate to recommend him to anyone ...
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Nov 17,2012
Nov 17,2012
1
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Both Mark and Hayley have always been very reactive, very quick and professional in their dealings with us. This has resulted in absolutely minimal involvement for us, and the paperwork is very clear and easy to understand. I believe the tenants must feel the same ...
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Nov 16,2012
Nov 16,2012
1
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My flatmate and I visited Paramount Properties when looking for a flat in the West Hamstead area, and were very happy with the services provided by Mark Durban. Mark listened to the type of property we were looking for, and showed us a range of ...
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Nov 16,2012
Nov 16,2012
1
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Paramount were excellent! After setting up my viewing of the property and making an offer, everything thereafter was quick, efficient and relaxed. They did all the leg-work (printing out/scanning of documents), made sure I had all the information for my own files, and took ...
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Nov 15,2012
Nov 15,2012
2
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Ms. Davey's service has been excellent. She's been extremely attentive to all matters large and small, replies quickly and courteously to all means of correspondence (email, text, phone, mobile) both during and after working hours. She is easily the best managing agent I've ever dealt ...
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Nov 15,2012
Nov 15,2012
1
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James Carter showed persistance and diligence in dealing with the prospective tenant in a complicated and protracted negotiation, always showing clear headed judgement and politeness which resulted finally in a successful conclusion....
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Nov 15,2012
Nov 15,2012
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They provided a professional service from a communication point of view as well as being quick and hassle free by way of drafting the lease, reference checks, etc. I would recommend them....
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Nov 14,2012
Nov 14,2012
1
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First class service - Efficient and friendly. I have been in the flat for over 2 years. If I have ever had a query or maintenance problem, Paramount Properties are reliable and fast to resolve any problems.
I can highly recommend using their services...
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Nov 14,2012
Nov 14,2012
1
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I have found dealing with paramount to be very straightforward and helpful. They were always easy to get in contact with, kept us updated on throughout the whole process, and familiarized us with the neighborhood....
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Nov 14,2012
Nov 14,2012
1
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Hayley has always acted promptly to any issues that have arisen with our flat, co-ordinating contractors and liaising efficiently with our tenants as and when required....
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Nov 13,2012
Nov 13,2012
1
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I actually dealt with two of Paramount's letting agents, Dominic Moyes and Spencer Lawrence. Both were highly professional and helpful, neither was pushy. Their advice was genuine and of assistance. Aside from the letting agents themselves, Rebecca Warner, in-branch, proved herself to be equally professional, ...
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Nov 13,2012
Nov 13,2012
1
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Check property regularly to assess state (such as windows, communal areas, etc), check post and provide onward postal redirect support...
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Nov 13,2012
Nov 13,2012
1
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Paramount have been a delight to rent through, James was very patient when we started looking and helped us find a great flat just in time! Rebecca has been amazing with dealing with any problems that have arisen making sure that all contractors had access ...
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Nov 12,2012
Nov 12,2012
1
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In 12 years we have not had any void letting periods and always had a good response to any maintenance issues that have needed dealing with....
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Nov 12,2012
Nov 12,2012
1
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Hayley is good at dealing with issues promptly and always gets back to e-mails. Her approach comes across as "no-nonsense" and so i am comfortable leaving the property management in her hands....
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Nov 11,2012
Nov 11,2012
1
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My Dealings with Paramount have always been positive. I have found them to be very professional. They have a "human side" which is not always the case these days.
Any maintenance issues I have had, have been dealt with quickly & efficiently. My experience is that ...
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Nov 11,2012
Nov 11,2012
1
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Paramount have been excellent through the whole process of finding and placating tenants. We handed over the property to Paramount and moved abroad in short order. Paramount sorted the admin and resolved the maintenance issues for us with minimal input required from us....
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Nov 10,2012
Nov 10,2012
1
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Paramount understood from the beginning the kind of property we were looking to buy and they rapidly showed us the flat we just aquired. As foreigners and first time buyers we needed some guidances - Oliver proved to be very proactive by providing us support ...
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Nov 09,2012
Nov 09,2012
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Oliver Lewis of Paramount was extremely diligent and professional throughout the sale process. After my first buyer pulled out for personal reasons Oliver found a new buyer within three days. He explained the exchange process timeline in laymans terms which was extremely helpful. He was ...
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Nov 09,2012
Nov 09,2012
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James from Paramount Properties was our contact person for lettings. He is one of those rare individuals who fully believes in his occupation, an old school realtor of sorts. In an industry that is known to have its inauthentic smiles, here he stood fighting for ...
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Nov 08,2012
Nov 08,2012
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Paramount have been a pleasure to deal with and always been very quick to respond to any problems I've had around the flat. They were even very understanding when my rent went in late one month. Nice people too
Recommended...
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Nov 07,2012
Nov 07,2012
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I have found the maintenace dept and lettings and management first class at this co. The thing that impresses a lot is that the rents are paid in on time...
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Nov 07,2012
Nov 07,2012
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Paramount's Ms Hayley Hills has been looking after the tenants at our property for the past couple of years and in all my dealings with her she has proved to be extremely efficient in resolving any issues and very accommodating to all our tenants.
The ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
