88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Jan 04,2013
Jan 04,2013
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It was a pleasure to deal with both Robert and Tim at Paramount, there were obstacles in purchasing the property but Robert made it as easy as possible and was always available if we needed advice . I would definitely go to Paramount again in the ...
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Jan 04,2013
Jan 04,2013
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Excellent service. Actively engaged and attempted to resolve problems with the lender. Also discussed with the solicitors (acting on my behalf and acting on the seller's behalf) to help me buy the property....
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Jan 04,2013
Jan 04,2013
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Very accomodating for property viewings both when browsing and after our offer was accepted on the property we purchased. Did well to speed up communication between us and seller when seller's lawyers were being slow. Initially provided good range of properties for viewing which met ...
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Jan 04,2013
Jan 04,2013
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Paramount both sold my property and dealt with my purchase and I found them to be professional and conscientious throughout the entire process. I chose Paramount to sell my property as I felt they had a good reputation within the area and they agreed a ...
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Jan 03,2013
Jan 03,2013
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We have now used Paramount on several sales and we keep going back to them because they go above and beyond to ensure that all matters are taken care of as quickly and efficiently as possible. I deal particularly with Lionel Stoll and can say ...
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Jan 02,2013
Jan 02,2013
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I received an excellent service from Paramount. Initially they were friendly and accessible when arranging viewings. We managed to exchange within 6 weeks mainly due to the huge amount of help I received throughout the process from Paramount. They are very easy to contact and communicate ...
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Dec 28,2012
Dec 28,2012
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Mr Durban's attentiveness and respect for the customer was refreshing. Visiting his office well in advance of our expected time frame, Mark took detailed notes as to what we were looking for and followed up in advance of properties coming available. Mark listened to our ...
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Dec 21,2012
Dec 21,2012
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Oliver Lewis was my agent and he was excellent. He was always polite and friendly making sure that I was updated at all stages & helpful whenever I had any questions or concerns. Thank you very much for all your help and making my move run ...
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Dec 21,2012
Dec 21,2012
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Fast response to any house maintenance queries we report by email
Excellent service delivered, no corner cutting, I've always appreciated the hassle free service you offer...
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Dec 18,2012
Dec 18,2012
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1ST CLASS SERVICE & LEADS FOR MAINTENANCE/BLDG WORK
V ATTENTIVE & EFFECIENT WOULDNT HESITATE TO RECOMMEND THEM TO ANYONE
fair fees + EXCELLENT & PROMPT PAYMENT DEPT -ASHLEY COMMENDED...
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Dec 17,2012
Dec 17,2012
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Moved management of my flat to Paramount after being badly let down by Abacus. These guys are great, competent and friendly....
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Dec 14,2012
Dec 14,2012
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I have been very impressed with the efficiency and professionalism of the way Paramount have managed my property. Spencer has gone beyond the call of duty and I'm grateful for all his hard work....
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Dec 13,2012
Dec 13,2012
1
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Paramount have been managing my property for 2 years now and the service has always been prompt, friendly and professional. Just as I was about to go abroad for a few weeks recently the old tenants decided to leave but Mark managed to find new tenants ...
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Dec 10,2012
Dec 10,2012
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I am a new landlord having recently moved abroad with work. Mark and Spencer were excellent at every stage of the process in letting my property - from dealing with my (often daft) queries through to picking up and responding to my emails often at 2...
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Dec 03,2012
Dec 03,2012
1
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I would like to say a big thank you to Paramount Letting Agency having a fantastic and helpful staff, especially to James Carter and Danielle Davey for their excellent service from the first day I have walked into Paramount!
These lovely people made sure from ...
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Dec 03,2012
Dec 03,2012
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I have had a very good experience with paramount. I live abroad, and therefore getting everything done on tome was very important because of my flight schedule. Paramount did a fantastic job in organizing it. When delays happened, they quickly helped in resolving them and ...
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Nov 30,2012
Nov 30,2012
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I was very happy with the service that I received from Paramount. They were very professional in dealing with the referencing and signing the contract with the new tenants. All my phone call and e-mails were replied to immediately and
The property was rented in ...
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Nov 30,2012
Nov 30,2012
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Dani at Paramount is fantastic. She is the Property Manager, she responds promptly and politely to my requests regarding problems in the flat. Its good to know that anything that isn't working in the flat will be fixed quickly and without fuss. Dani goes the ...
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Nov 29,2012
Nov 29,2012
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Lionel was incredibly helpful in my property search, sending me only those which he knew would fit my specifications, and finally helping me buy my first home. I am very happy with the care and attention I received at all times during this process, and ...
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Nov 29,2012
Nov 29,2012
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I recently sold my flat through Paramount and I found Lionel to be an excellent negotiator. He kepy me in the loop with all the viewing and offers and once the offer was tied up he constantly chased the purchasers and my laywers and the ...
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Nov 29,2012
Nov 29,2012
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I have contacted Mark because I wa looking for a property to rent. Mark showed me a property, we have made an offer to the Landlord that has been agreed. With Mark and Katrina we have dealed with the references, prepared all the documents and ...
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Nov 29,2012
Nov 29,2012
1
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It was a pleasure working with the professional team of Paramount, They took the sale very seriously through out the process and been very informative during any stage of the sale. Special thanks to Robert Lazarus for the dedication and ability to accelerate things and ...
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Nov 28,2012
Nov 28,2012
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Customer service was first class. Unfailing courteous and swift. Rebecca was never less than tremendously efficient and in the short time we've used Paramount I can't speak highly enough of every part of their service. Thank you.......
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Nov 28,2012
Nov 28,2012
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Spencer was very helpful and he dealt with our needs quickly and effectlively. We are very happy with the flat and with our relationship with Paramount and would definitely recommend the agency....
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Nov 28,2012
Nov 28,2012
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- good response to emails and providing updates on any issues
- generally reasonable rates for repairs to the property...
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Nov 28,2012
Nov 28,2012
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I have used paramount properties numerous times over the past 20 years and found them to be the best agents I have ever dealt with. They have helped me buy properties, manage properties, and let properties. I've recommended them to many friends and family too who ...
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Nov 26,2012
Nov 26,2012
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Hayley was very professional and always quick to respond to enquires... For example, some scaffolding was erected outside the flat.. We hadn't had any notification of works, but after an email to Hayley, she was immediately onto the case, trying to get information out of ...
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Nov 26,2012
Nov 26,2012
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Paramount were extremely professional and responsive at all times and I was very impressed by the quality and methodical nature of their service....
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Nov 26,2012
Nov 26,2012
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I have been a customer of Paramount Property for about 4 years. I would like to take an opportunity to commend Spencer Lawrence on his professionalism during my tenancy with Paramount. He is always pleasure to deal with. Always answers any queries I have as quickly ...
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Nov 25,2012
Nov 25,2012
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I've recently moved into a property, and found Danielle absolutely brilliant and swift in resolving any issues, questions or confusions. She is consistently helpful and very approachable for all of our queries....
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
