88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Feb 11,2013
Feb 11,2013
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Dominic was an excellent lettings agent. Like other reviewers, we saw quite a number of units with a slew of competitive but saccharin agents before stumbling upon Paramount West Hampstead. We were pleasantly surprised to work with someone like Dominic who understood our needs, made ...
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Feb 08,2013
Feb 08,2013
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To get a background idea my housemates called several times to Hayley in regards to mould on the windows and the answer they got was it cannot be resolved. This is what i was advised. Being told this when i first moved in i wasn't ...
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Feb 08,2013
Feb 08,2013
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We had a leak from our bathroom that travelled down to the flat below. This was investigated by Paramount immediately however remedial works left the bathroom in poor condition for nearly 3 months. Saying that, once Spencer was contacted, the refurbishment progressed very quickly and hassle ...
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Feb 08,2013
Feb 08,2013
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I've been interacting with maybe 10 to 15 different agencies and agents over the last weeks and months; most have been perfectly adequate, some have been absolutely terrible and some have been brilliant. I would definitely put Mark into the last category - right from the start ...
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Feb 08,2013
Feb 08,2013
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Robert's professional and helpful attitude made this purchase trouble-free and very pleasant - thanks a lot Robert....
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Feb 06,2013
Feb 06,2013
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From first meeting Mark in February 2010 to and including our most recent meeting in January 2012, we have received the most professional service. Whether it is a request for repairs, lease negotiations or just advice, Mark is always willing to assist and is prompt in replying. ...
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Feb 01,2013
Feb 01,2013
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I cannot praise Paramount highly enough. All problems dealt with swiftly and efficiently. All phone calls and emails answered promptly. Letting and check out processes were all handled very professionally....
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Jan 31,2013
Jan 31,2013
1
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Mark Durban was an excellent lettings agent.
He contacted us as soon as he saw a relevant property and made sure we saw it first.
He was also very helpful and quick with sealing the deal with the landlady.
We found him helpful, kind and ...
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Jan 29,2013
Jan 29,2013
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Dominic & Katrina were extremely helpful in ensuring that there was a smooth transaction in us agreeng a tenancy for Holmdale Road. Everything was very efficient and professional & they answered our queries very quickly. I would definately look to use them again....
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Jan 29,2013
Jan 29,2013
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Excellent service all round. I believe they got the best price possible, and above my expectations. There were many issues surrounding the sale, but they dealt with them all and kept the sale alive....
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Jan 29,2013
Jan 29,2013
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excellent service, it only took one viewing the process was smooth and stress free and i would certainly recommend using paramount to market...
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Jan 28,2013
Jan 28,2013
1
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Having used (and been let down by) just about every estate agent in the NW6 area over the last 6+ years, Paramount stand tall above all others in terms of customer service and professionalism. Letting our property via Paramount has been a trouble-free experience, a slight ...
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Jan 28,2013
Jan 28,2013
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Lionel was extremely helpful throughout the purchasing process, from the first viewing through to collecting the keys to my new home. He listened to my needs as a prospective buyer and provided advice on potential properties and how the property I selected could suit my ...
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Jan 28,2013
Jan 28,2013
1
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We were dealing with a very difficult seller and his solicitor. David went the extra mile when the transaction was going extremely slowly and pushed all parties to the deal to ensure we completed on the last possible day before Christmas.
He came through as ...
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Jan 28,2013
Jan 28,2013
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Dear sir/Madam.
I just had to write a review of Domonic Moyes as he recently rented me a flat. I had looked at lots of properties with little success until Dominic showed me one that i liked enough to rent. I'm self employed and ...
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Jan 28,2013
Jan 28,2013
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Both agents were very organised, customer focussed and proactive. I have taken a rental cut to come back to paramount Properties who I regard very highly. They are the only agent who truly understands that its not about getting tenants its about providing Landlords with ...
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Jan 28,2013
Jan 28,2013
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Paramount provided me with the information I needed to ensure the buying process went smoothly. They liaised with the seller and her solicitor efficiently, and their complimentary champagne of completion was a nice surprise!...
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Jan 27,2013
Jan 27,2013
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I have been using Paramount properties to let my flat for ten years now and have always had exemplary service from Mark Durban. He is extremely helpful and friendly and has successfully let my flat to good tenants. He is always on hand for advise ...
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Jan 27,2013
Jan 27,2013
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Best tenancy experience I had in London (I have rented quite a lot!). From the point of viewing the flat until moving out/getting my deposit back everything was easy and smooth. I never had to deal with the landlord - all my maintenance issues ...
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Jan 26,2013
Jan 26,2013
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We have used Paramount, West Hampstead as an agent on sales and rental on few of our property portfolio over many years and found them to be very helpful and professional at all times....
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Jan 25,2013
Jan 25,2013
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We have used the agent for more than two years and the servcie has been exemplary, without exception. Fast response, friendly staff and a personalised approach thanks to the size of the agency. Highly recommended....
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Jan 24,2013
Jan 24,2013
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I used Paramount Properties as a lettings agent between 2004 and 2011. In that period, I found the staff to be very responsive and proactive in sourcing, vetting and negotiating with tenants, and to be diplomatic in working with tenants and myself whenever problems arose. I would ...
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Jan 23,2013
Jan 23,2013
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After very bad experiences with 2 other estate agents in the area, I realized the quality of services at Paramount are incredibly better. I would definitively recommend to contact Robert Lazarus or Tim Gray at Paramount Properties to anyone interested in buying in the area....
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Jan 23,2013
Jan 23,2013
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Professional service provided at very short notice: moved in within a week of first vieweing. Exceptionally thorough inventory check and reference checks were more draconian than most I've experienced, probably because I wasn't employed at the time. Would have been nice if negotiations were a ...
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Jan 23,2013
Jan 23,2013
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I'd had problems with a previous sale on this property, via a different estate agent. Looking back, I can't believe how little work the other estate agent did on my behalf, or to help along the prospective sale. Lionel was excellent. He worked so hard, ...
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Jan 18,2013
Jan 18,2013
1
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The team were informative, polite, efficient, organised, clear and nice to deal with. A straightforward and smooth transition which we were very grateful for....
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Jan 09,2013
Jan 09,2013
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Excellent agents with wide and deep knowledge and experience in property business. Always availible to help or provide advise, support or opinion.
Widely recommended....
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Jan 07,2013
Jan 07,2013
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They were very kind and took their time to check that all paperwork was correct. They took care of all the forms. Enquiries have been responded to in a professional manner and we were provided with all information needed....
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Jan 07,2013
Jan 07,2013
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Lionel Stoll and David Warren were professional and helpful to enable the transaction to proceed smoothly to a successful conclusion....
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Jan 06,2013
Jan 06,2013
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I bought a property through Paramount before Christmas 2012. As a first time buyer I was slightly nervous about flat purchasing process. However Lionel Stoll has been extremely helpful and made everything so much easier. He has proved to be very knowledgeable about the property, the ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
