88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
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Mar 21,2013
Mar 21,2013
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From the initial contact I found Mark and the rest of team at Paramount to be quick to respond to communication and very responsive to any queries or questions I had regarding the property.
During the period of negotiating the lease I found Mark willing ...
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Mar 20,2013
Mar 20,2013
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From initially agreeing the offer, dealing with the referencing and signing the contract right through to the ongoing management of my apartment, Spencer and the Team at Paramount have provided extremely professional services for me over the past 5-years....
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Mar 18,2013
Mar 18,2013
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we were not straight-forward purchaser with complex procedures at our endto follow through for the pruchase to go ahead - David was understanding of our methods and patriently awaited our response and thetransaction has sicne proceeded swiftly & smoothly...
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Mar 17,2013
Mar 17,2013
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After my initial contact with Paramount I was hugely impressed with the speed that they marketed my Property for letting. Mark Durban put any fears I had of letting the property to rest and I felt very comfortable in the knowledge that he had my ...
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Mar 14,2013
Mar 14,2013
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We are an established landlord with a large London based residential portfolio. We regularly dispose of property from our portfolio and recently used Paramount to sell a 2 bedroom apartment in NW2. We achieved our full asking price sooner than expected and the sale was completed ...
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Mar 11,2013
Mar 11,2013
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Timely management of the property.
Always available, quick answers to questions, positive attitude, open to discuss issues.
Helpful and nice to deal with....
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Mar 11,2013
Mar 11,2013
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We moved into the area a couple of weeks ago and we based our decision about which agents we would go for on ratings at AllAgents. Mark made the entire viewing process very quick and efficient without us feeling pushed ¢â‚¬â€œ which was much appreciated. Viewings ...
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Mar 09,2013
Mar 09,2013
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Paramount are far better than every agent other I dealt with. That said they still seem unable to carry out the most simple tasks of their chosen profession without confusion at every pass. It's true they sold our flat but the lowball offer form the ...
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What agent could do to change your mind?
Paramount are far better than every agent other I dealt with. That said they still seem unable to carry out the most simple tasks of their chosen profession without confusion at every pass. It's true they sold our flat but the lowball offer form the buyer was accepted based on a set of critera that all proved to be false. I found them frustrating to deal with from start to finish although I imagine that Robert was as much a victim of the agent changing as we were and Lionel seemed very on the ball but was never the primary contact for us. Perhaps we were just too small a customer for them.Attached Filesnbsp;
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Mar 12, 2013
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Dear Tom,
We are pleased you consider us better than every other agency you dealt with and apologise for any frustration you felt during the buying process. This was due to an external factor with the freeholder that was beyond our control that caused a delay despite our efforts to hurry the process along.
Thank you for the valuable feedback and I have since been in contact with you to discuss this further.
From all of the sales team we wish you well in your new property.
Kind rega ...
Mar 06,2013
Mar 06,2013
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We have just used paramount to sell our flat. We asked a few agents to undertake a valuation and found Robert to be knowledgable, courteous and pro-active so instructed paramount. We were very happy with the process of marketing the property (although we actually found ...
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Mar 06,2013
Mar 06,2013
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I changed my banking and as a result my old direct debit was cancelled without the new one being set up. I contacted Dani and she was extremely helpful and understanding about it. I very quickly got a form to set up new direct debit ...
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Mar 03,2013
Mar 03,2013
1
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I have been a tenant managed by Paramount for many years. If there were any negatives concerning Paramount, I would have found them by now. During my many years as a tenant, I have always found Paramount to be very efficient & professional. My experience is ...
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Mar 03,2013
Mar 03,2013
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Lionel has been along the whole conveyancing process very professional and willing to help. His replies to my enquires have been always prompt. I reccomend it strongly....
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Mar 02,2013
Mar 02,2013
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I first moved into this flat in November 1970. Since Paramount Properties took over the management of the building I have found them very approachable, frendly and helpful. They always let me know in advance if they need access to the flat and are very good ...
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Mar 01,2013
Mar 01,2013
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Mark Greig from Paramount introduced us to Spencer Lawrence about 15 years or so ago. Spencer draws up fair and reasonable tenancy contracts for us, finds suitable perspective tenants and checks all references. He contacts us well in advance of the end of a tenancy agreement ...
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Feb 27,2013
Feb 27,2013
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Very smooth and straightforward process with Robert. He was very accomodating with arranging our viewings and also fairly upfront in terms of negotiating the price (at weird hours in the evening!).
Paramount came highly recommended to us by friends who live in the area, and ...
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Feb 27,2013
Feb 27,2013
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We have used these guys before, as has my sister. They always put 100% into it and after my previous experiences where they out performed the competition I had no hesitation appointing them this time. We wanted a quick sale but at a good price. Despite ...
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“Paramount has provided consistent service, good management and 100% occupancy for ......”
Feb 26,2013
Feb 26,2013
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Paramount has provided consistent service, good management and 100% occupancy for the last five years. I can recommend them fully....
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Feb 23,2013
Feb 23,2013
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Fabulous service.
David Warren and everyone I dealt with at Paramount were friendly, respectful, non-judgemental and professional at all times.
The mortgage advisor and solicitor recommended by Paramount were also excellent. The team took the stress right out of buying.
I cannot recommend Paramount highly ...
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Feb 21,2013
Feb 21,2013
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The service that Spencer has provided within Paramount has been excellent during all the process of renting a place. He has been very attentive to our needs, always very predisposed to help us with every question or doubt we had. He was always available attendig ...
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Feb 19,2013
Feb 19,2013
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I had been dealing with Dominic for a few months as I wasn't in a rush to find place to live but a home really! Right from the beginning, he was very responsive, professional and reactive. He always took on board my feedback and many ...
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Feb 17,2013
Feb 17,2013
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What can i say the experience I've had with Paramount West Hampstead has been excellent! It all started with Dom, who when we first met made us feel very comfortable with his good sense of humour and his relaxed approach. He was very professional but ...
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Feb 15,2013
Feb 15,2013
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I moved to the area nearly five years ago and met with several agents to find a property to rent with my friend. Mark from Paramount was by far the most helpful, accommodating and patient in fully understanding our needs and what we were looking ...
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Feb 15,2013
Feb 15,2013
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Mark was, as ever, efficient, thorough and always acting in our best interests without putting any pressure on our tenants.
He made our lease renewal very easy and extremely satisfactory on both sides.
Pretty much the same as he did last time.
A pleasure to ...
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Feb 15,2013
Feb 15,2013
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Mark was extremely helpful over a problem concerning the boiler problems at the property. His expert, efficient and swift action ensured that our daughter was finally able to have a shower after 8 days without heat and hot water. Very much appreciated....
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Feb 14,2013
Feb 14,2013
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David was helpful, efficient, courteous and, most importantly, knowledgeable at all times. He could think on his feet when my first buyer pulled out, and offered a quick solution which resulted in getting a new buyer on board almost immediately. Ten weeks later, everything has ...
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Feb 12,2013
Feb 12,2013
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Mark has been our agent for almost 10 years and we have always found him to be conscientious, kowledgeable, honest and 'on top of his job'.
We woudl not hesitate to recommend Mark and Paramount to any other landlord....
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Feb 12,2013
Feb 12,2013
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Property was well marketed. Viewings took place and eventually sold. I was constantly updated as to the position and was very satisfied with their handling of the sale....
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Feb 12,2013
Feb 12,2013
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Always very helpfull toward any problems in the flat. We always get fast replies when we need to contact them....
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Feb 12,2013
Feb 12,2013
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Mark assisted me in securing the flat I currently occupy almost 2 years ago. The initial viewing and subsequent arrangement of the necessary paperwork to secure the flat was all done with minimal fuss, maximum efficiency and with a friendly yet professional service at all times.
...
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Feb 12,2013
Feb 12,2013
1
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Rob and Tim were both attentive and accommodating throughout the transaction and they always followed up on calls and emails promptly. They were as foccussed on reaching the point of exchange as much as I was and helped navigate the bumps along the way to ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
