88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Apr 18,2013
Apr 18,2013
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Both Mark and Katrina were very helpful in first showing and then leasing the property to me. They were always available when needed, provided sound advice, and I felt they were there to help me with what I needed. Mark organised for the necessary repairs ...
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Apr 18,2013
Apr 18,2013
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After a year of many challenges and stress I cannot thank Paramount enough for there help and professionalism in making our move stress free and super efficient.
Dominic Moyes went out of his way to make sure that we found the property we wanted and ...
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Apr 17,2013
Apr 17,2013
1
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a very professional approach, with value added advice and attention to detail. this is the 2nd time i have used David and I would use himagain....
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Apr 17,2013
Apr 17,2013
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The agent valued the property for probate (which was accepted) and provided an accurate sale estimate. A cusotmer was found very quickly and the agreed price was close to the sale estimate. Very satisfied....
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Apr 17,2013
Apr 17,2013
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James was extremely helpful and professional as an agent at all times - when viewing flats and when completing the formalities of the offer. He was patient and always available to answer the many questions I had. Definitely one of the best tenant experience I've ...
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Apr 16,2013
Apr 16,2013
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Mark has been incredibly helpful and out of 3-4 properties that were matching our budget and needs he clearly explained the various options available and with an incredible honesty, transparency and frankness told us which one would have been suitable to us (1 single+1 couple) and ...
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Apr 16,2013
Apr 16,2013
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Paramount were extremely quick and efficient with the sale of my property. Robert Lazarus provided honest and accurate advice and my property was sold within a week of going on the market. The post viewings feed back and handling of the sale by both Robert ...
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Apr 16,2013
Apr 16,2013
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Hello,
I am a recently moved out tenant of a property that was represented by paramount lettings.
I never had any issues with anyone and when I needed something fixed or had a question about anything I have
always heard right back from the agency.
...
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Apr 16,2013
Apr 16,2013
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Mark was very helpful from the start going above and beyond our expectations.
We are very glad we switched to Mark and would highly recommend him....
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Apr 15,2013
Apr 15,2013
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I bought a property through Paramount. Very impressed with the service from Tim Gray and Robert Lazarus and with how professional, down to earth, helpful and proactive they were throughout the process. Would definitely recommend using them....
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Apr 15,2013
Apr 15,2013
1
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I rented my apartment through Paramount, and Mark was fantastic. Great service, attention to detail, and it was rented to a lovely couple. I own properties throughout London and this was the best service I have had from any agent I've dealt with. It was ...
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Apr 11,2013
Apr 11,2013
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I have dealt with Mark (who has been my letting agent for a number of properties in West Hampstead/Kilburn) over the last decade. He is always helpful in trying to secure the best deal for the tenant but in a way that is fair ...
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Apr 10,2013
Apr 10,2013
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Mark Durban has been unfailingly helpful and co-operative. He has dealt efficiently with the business of letting our property and has shown professionalism and courtesy in his dealings with us. We have been very satisfied with the service we have received from Mark, Dominic and ...
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Apr 05,2013
Apr 05,2013
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I have scored 'excellent' for the service provided to myself and my housemates by Danielle Davey. Since corresponding with Danielle over certain issues in our flat she has done everything in her power to get these things resolved as quickly as possible. She is compassionate ...
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Apr 04,2013
Apr 04,2013
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My dealings with Mark Durban and Paramount Properties has thus far been very good. We found the property to be in an excellent condition, and a there does appear to be a genuine pride in the upkeep. So far, Mark has been quick to answer ...
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Mar 28,2013
Mar 28,2013
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Mark contacted me because I had asked to view an apartment in wich I was interested in but it was no longer available. Instead of that appartment he offered me and my boyfriend to visit another one that had similar cualities and that is the ...
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Mar 28,2013
Mar 28,2013
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Working with Mark has been an outstanding pleasure. He promptly solved all our issues and answered all our questions while we were doing all the procedures.
He's been really supporting and has always been available for any questions we had risen.
I will definitely go ...
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Mar 28,2013
Mar 28,2013
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Outstanding Customer Service;
It was my first time to deal with PARAMOUNT and I was very impressed of the customer service that Mark Durban has provided as he was;
1- Very professional.
2- Well knowledgeable about the property.
3- Provided all the useful information for ...
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Mar 28,2013
Mar 28,2013
1
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I found Robert to be attentive and readily available, I even had the chance to speak to him at weekends on occasion. He was direct and swift to reply to any issues. He was also calming and reassuring - all ideal qualities for an estate ...
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Mar 28,2013
Mar 28,2013
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Lionel advised me on a purchase of a property in London, NW6. He was very helpful in driving the whole process and resolving any issues we had along the way. In particular, he was hands on in communicating with both principals and their lawyers. He ...
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Mar 26,2013
Mar 26,2013
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This agent was helpful, knowledgable, efficient and friendly. He shared as much knowledge of the properties, the vendors' situation and pricing as possible making him trustworthy and someone I would turn to immediately if in need of a property....
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Mar 26,2013
Mar 26,2013
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Great service. Tim and Rob were phenomenally responsive along the entire way to exchange. Full transparency, no tricks and very courteous and professional.
I was working toward a tight exchange and completion deadline. It was made possible to a large degree by the role played ...
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Mar 26,2013
Mar 26,2013
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Mark Durban has been highly proactive in driving the letting process forward, coming up with all the information we needed pretty much as soon as it was asked for, and taking a lot of the heavy lifting out of the whole procedure. We haven't felt ...
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Mar 25,2013
Mar 25,2013
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We have used Paramount twice to let your flat and both times we have been very happy with the service. The tenants have been great and the transactions have been very quick....
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Mar 25,2013
Mar 25,2013
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Excellent service and very professional throughout the whole process: from viewing properties; agreeing the lease; lease renewal; and check out....
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Mar 24,2013
Mar 24,2013
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I have found Mark to be a very friendly person and a pleasure to deal with. After seeing the property, we called him many times with queries and he has always answered them patiently. He has also been very efficient throughout the process leading up ...
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Mar 24,2013
Mar 24,2013
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I met Mark at the property that my wife and I were scheduled to view. My first impression of him was favorable and I am glad to say it has improved even further after dealing with him over the last couple of weeks. He was ...
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Mar 23,2013
Mar 23,2013
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We switched to Mark from another company and could not be happier.
Mark has gone above and beyond our expectations.
We would recommend him in a minute....
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Mar 22,2013
Mar 22,2013
1
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Superb service and a positive and professional approach tailor-made to our situation. DOM MOYES responded to initial interest in a particular property with a showing the next business morning, along with two appropriate alternatives, both lower-priced and one extremely attractive, indicating he'd listened well. The ...
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Mar 22,2013
Mar 22,2013
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Paramount were one of two agents that I contacted to find tenants for my recently restored and refurbished house. They were absolutely streets ahead of what I regarded as the competition and swung into action immediately. I now have the ideal tenants at the price ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
