88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Aug 25,2016
Aug 25,2016
1
people found
this helpful
this helpful
We have had a great experience with Paramount Properties and Mark in particular. He has been great at guiding us through the process of renting and it has been remarkably easy. Both Jason and Mark have been very accessible and reply to our questions very ...
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Aug 25,2016
Aug 25,2016
0
people found
this helpful
this helpful
We were very please with the service offered by Paramount. For our first viewing with Mark the house was really tidy and he answered all our questions about the property and the local area. He also provided us with a really useful and professional information ...
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Aug 26, 2016
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(1)
Thank you for your positive review, fantastic to hear that you had a great experience with Mark and Jason. Enjoy your new home! ...
Aug 24,2016
Aug 24,2016
1
people found
this helpful
this helpful
My husband and I dealt with Mark for the property we currently rent. Mark always showed prompt responses and availability and the negotiation went smooth until we moved in. We found some of the requests we put through and agreed on prior to sign the ...
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Comment on agent fees
Agent fees are ok
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Aug 23,2016
Aug 23,2016
0
people found
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this helpful
Mark and his team have been excellent; finding me a group of four professional tenants very quickly, managing the exit of the old tenants and the entry of the new.
The two day turnaround of the flat fell during Mark's holiday but everything was organised ...
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Comment on agent fees
Broadly market rate. Not the cheapest, sadly. But there is a higher level of service.
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Aug 22,2016
Aug 22,2016
0
people found
this helpful
this helpful
Mark was an excellent letting agent, warm and enthusiastic and incredibly knowledgable. Mark has made our first rental a smooth and enjoyable process....
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Comment on agent fees
Good
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Yes
Aug 23, 2016
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(1)
Thanks Rhiannon - Mark will be thrilled to see this review. Enjoy your new home! ...
Aug 22,2016
Aug 22,2016
1
people found
this helpful
this helpful
It was a great pleasure dealing with Mark and Jason during this process. Their expertise and professionalism were key for us to find our property. Everything was done quickly and professionally, with no unexpected situations in the middle. I strongly recommend Paramount and their team ...
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Aug 22,2016
Aug 22,2016
1
people found
this helpful
this helpful
Mark and Jason were fantastic. Very prompt and responsive. The best agents I have dealt with by miles - they were very very competent. The whole process was fantastically smooth....
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Aug 22, 2016
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(1)
Thank you for your glowing review! Best of luck in your new home. ...
Aug 14,2016
Aug 14,2016
1
people found
this helpful
this helpful
Mark and Jason were fantastic! Really helpful in getting me through the viewing, application & my many questions - It's really helpful when trying to find & secure a new home for the 12 months, you've got to be able to trust the people you work with - ...
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Comment on agent fees
Cheaper than most, still a lot to pay but they all ask it
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Aug 11,2016
Aug 11,2016
0
people found
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Just wow ! Me and my sister just could not be happier with the care and attention from Mark and Kyla in the Paramount West Hampstead office.
Their friendly diligent service and local knowledge also helped us push along the completion process more swiftly, sometimes beyond ...
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Aug 11,2016
Aug 11,2016
0
people found
this helpful
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Have had a great experience renting with paramount. Mark and Jason helped make the process very easy and provided a lot of support. The support after having moved in has also been really helpful. We're very happy in our new home....
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Comment on agent fees
In line or cheaper than most other agents in London
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Aug 10,2016
Aug 10,2016
0
people found
this helpful
this helpful
Mark Durban is a superb lettings agent that I would highly recommend to landlords and applicants alike. A reliable and professional person who does what he says....
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Comment on agent fees
Very good
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Yes
Aug 08,2016
Aug 08,2016
0
people found
this helpful
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I purchased my flat through Lionel at Paramount and the service I received was second to none. Lionel was polite and professional from the moment I first met him and he was a pleasure to deal with throughout the whole transaction. I felt that Lionel ...
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Comment on agent fees
N/A
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Jul 25,2016
Jul 25,2016
0
people found
this helpful
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Mark was very professional and great to work with throughout the letting process. He kept us informed and guided us through a process we were going through for the first time (as recent immigrants to the UK). The whole team at Paramount has been a ...
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Comment on agent fees
Fees were reasonable compared to other agencies we spoke with.
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Jul 22,2016
Jul 22,2016
22
people found
this helpful
this helpful
Be extra cautious. When vacating, they advise you to use a cleaning company that is fully owned by paramount. If you arrange another cleaning company the inventory checkout company they use, (and probably have a share in) will report grime marks, and other CR*P ...
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Comment on agent fees
in line with market
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Jul 21,2016
Jul 21,2016
0
people found
this helpful
this helpful
Very helpful and professional service from Mark and Kyla at Paramount properties. What was key for me was the speed with which they assisted me, each step happened within 48 hours....
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Comment on agent fees
Fees are reasonable.
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Yes
Jul 13,2016
Jul 13,2016
0
people found
this helpful
this helpful
Very happy with Paramount. Mark was great, friendly, helpful and efficient to make our move as smooth as possible. Thank you....
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Jun 15,2016
Jun 15,2016
1
people found
this helpful
this helpful
Saul gave an excellent service. He listened to my requirements and only showed me properties that truly met my requirements. Enjoyed dealing with him - actually a nice guy. I had less dealings with Jason, but he was responsive and professional in his dealings....
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Jun 08,2016
Jun 08,2016
2
people found
this helpful
this helpful
When selling my property through Paramount, I found the team sided with the buyer (not me the seller) which I found outrageous. I also found the younger team members ruthless.... They only care about commission and have no morals or ethics....
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Comment on agent fees
They tried to charge me more than we agreed
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May 30,2016
May 30,2016
1
people found
this helpful
this helpful
Myself and my partner used Paramount when looking for a one bedroom flat, as I was relocating to the area. Both Jason and Dexter were fantastic, and made the process very quick and easy. They were both very friendly and approachable, thorough with providing information ...
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Comment on agent fees
We had no issues with their fees, they seemed incredibly low in comparison to other Letting Agents in the area
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May 16,2016
May 16,2016
1
people found
this helpful
this helpful
Such a helpful team and so friendly as well. Very efficient and great to work with! - Very grateful that we were with paramount...
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Comment on agent fees
Reasonable fees
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Yes
Apr 15,2016
Apr 15,2016
0
people found
this helpful
this helpful
We are a young couple renting our first property. The service we received from Mark and Jason etc at Paramount Properties in West Hampstead was efficient, professional, effective, friendly and trustworthy. We are delighted with our new home which is just as described and shown. ...
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Comment on agent fees
Reasonable/good/as expected
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Yes
Apr 04,2016
Apr 04,2016
0
people found
this helpful
this helpful
As a general rule, I don't like estate agents. However, dealing with Paramount has been an absolute pleasure. Rented with them in the past, and our most recent dealings with them have been even better than I remember. Mark was and continues to be excellent, ...
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Comment on agent fees
Fees were (relatively) reasonable, and I like that they make it clear which part of the fee is for what (inventory, admin, etc.)
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Apr 01,2016
Apr 01,2016
0
people found
this helpful
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Mark Durban is an excellent agent. He has helped us enormously by selecting very good and appropriate tenants as well as being extremely considered with the needs and requirements of the previous family that was renting our property. He has organised everything with great expertise ...
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Comment on agent fees
Good
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Mar 31,2016
Mar 31,2016
0
people found
this helpful
this helpful
Thanks to Sam and Jason renting my current flat was very easy. Every single question I had was quickly answered. They provided with guidance and help at all stages of the process. Rest of the team was very professional as well - accounting team with ...
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Mar 18,2016
Mar 18,2016
0
people found
this helpful
this helpful
Paramount have provided excellent service, yet again. They are friendly, helpful and a pleasure to work with. First choice for London agents by far!...
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Comment on agent fees
Good - not too high
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Mar 16,2016
Mar 16,2016
0
people found
this helpful
this helpful
Mark and Jason have been extremely helpful throughout the process of securing a flat in 49 Blenheim Gardens, where we're moving into tomorrow. They were always very prompt with their responses to our questions, to which they gave us very detailed answers every time. Also very ...
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Mar 16,2016
Mar 16,2016
0
people found
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this helpful
Excellent service, very supportive throughout whole process. Maybe a little slow with tenancy agreement, but I could see that they were all incredibly busy and there was excellent communication throughout, so not a problem at all. Great service - thank you!...
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Comment on agent fees
Actually incredibly reasonable
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Mar 14,2016
Mar 14,2016
0
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Mark was excellent throughout. Very knowledgeable, helpful and provided all necessary information in a quick and timely manner. One of the best agents I've used....
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Mar 10,2016
Mar 10,2016
0
people found
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Sam is excellent to work with, I'd thoroughly recommend him! Working with him has been very easy, efficient and a pleasant surprise....
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Mar 09,2016
Mar 09,2016
0
people found
this helpful
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Both Mark and Jason have been very thorough and very prompt throughout, giving us all the information and responding to queries within hours. It has made the process, which is often stressful, very smooth, and would recommend them to friends who are looking for properties ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
