88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
May 03,2013
May 03,2013
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Paramout was professional and courteous in all our dealings with them. Our agent was punctual for our viewing and was knowledgeable about the property. Executing the tenacy agreement was a smooth and relatively quick process. All in all, we were pleased with the performance of ...
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May 02,2013
May 02,2013
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Very good service, relatively quick sales at appropriate price.
They were very good at following up and excellent regular communication. I would recommend Paramount....
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May 02,2013
May 02,2013
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Very responsive, accommodating and impressed by level of responsibility. Would recommend to anyone in the area given the level of service received...
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May 02,2013
May 02,2013
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I contacted Paramount Lettings to view a studio flat which I ended up taking. My agent's (James Carter) behaviour has always been very friendly and professional. He did everything he could to ensure that I felt I got the best property for my needs and ...
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May 01,2013
May 01,2013
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I was rather underwhelmed by my experiences with Paramount. They recommended a fairly ambitious target price, but then failed to get many people through the door, or get any offers anywhere near the asking price in 2 months of marketing the property.
Paramount were pretty disinterested ...
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What agent could do to change your mind?
Been more proactive. Responded to attempts to communicate with them - Oliver Lewis never responds in a timely fashion (or sometimes at all) to voicemails or e-mails. Given a more realistic initial valuation.Attached Filesnbsp;
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May 01, 2013
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I’m really sorry to hear of your disappointing experience with Paramount. I would really appreciate it if you could get in touch with me so we can discuss this in more detail. Please email [email protected] or call my direct line on 020 7644 2311. Thank you for the feedback and I hope we can talk soon. Robert. ...
May 01,2013
May 01,2013
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We were very pleased with the service we received. Our agent (Mark) was efficient and on time, answering all of our questions, ensuring we were happy with our choice of house....
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Apr 30,2013
Apr 30,2013
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We were extremely happy with both Mark and Danielle's help over the 3 years we lived in NW2 and only moved because we wanted to live in a completely different part of London. If we had stayed near we would've stayed with Paramount....
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Apr 30,2013
Apr 30,2013
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I have rented for 3 years and the last property agent I had, I barely had any interaction with and they were difficult to get over email or phone. Since moving 1 month ago, I have been in contact with Danielle weekly if not daily and asking ...
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Apr 30,2013
Apr 30,2013
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Paramount have been managing my flat for a few years now. I deal with Dominic who takes the stress out of letting and deals with every eventuality . Very efficient. Ashley deals with the financial side and is always prompt in returning calls and sorting out ...
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Apr 30,2013
Apr 30,2013
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I hadn't rented in 10 years so I didn't really know what to expect. But Paramount - and Dominic in particular - made things pretty quick and easy. No BS and a good service....
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Apr 29,2013
Apr 29,2013
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I would like to thank Dominic Moyes for being so determined to find me a lovely flat. I appreciated his professionalism, his keen understanding of what I was looking for (before I even knew), and his superb knowledge of the local area. I love the ...
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Apr 29,2013
Apr 29,2013
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Mark Durban is a extremely efficiant agent that I have dealt with for several years. His service is always prompt and accurate....
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Apr 26,2013
Apr 26,2013
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Mark has been very helpful in all our interactions with Paramount (letting and managing agent for our new flat). He has responded to all queries promptly and has resolved issues quickly. He has kept us informed on all relevant information and reminded us of tasks, ...
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Apr 26,2013
Apr 26,2013
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Mark was really helpful, going above and beyond to provide an excellent service. The process was quick and painless, and I was well informed at all times. From seeing the flat online one afternoon - I had viewed and secured the property within the week ...
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Apr 26,2013
Apr 26,2013
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James was very helpful to us looking for the right flat that we need. He was assisting us from the very beginning till we got the flat that we want....
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Apr 26,2013
Apr 26,2013
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I found Dominic to be reliable and efficent, i rented a previous property through him (he was my agent) for 2 years. Due to his reliablity, efficently and he knows what his clientie are looking for I went staright back to him, within 6 days of first ...
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Apr 26,2013
Apr 26,2013
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I found Mark to be exceptionally well mannered, knowledgable and extremely prompt. His friendly attitude and his availability at weekends made the whole experience a delight rather than a chore and I will certainly be looking to deal with Mark again in the future, should ...
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Apr 26,2013
Apr 26,2013
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I am very satisfied with the agent. He helped us to reach a deal with the landlord in our favour and also arrange all the contracts, invetory check and utilities....
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Apr 25,2013
Apr 25,2013
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This was my first time dealing with Mark and I was very impressed with his excellent customer service. He dealt with all of our requests in a timely manner, was very friendly and courteous. The flat that he let us was amazing and therefore I ...
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Apr 25,2013
Apr 25,2013
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Mark was very proactive after receiving our offer in getting in contact with the landlord immediately and getting back to us as soon as possible. He thereon advanced the procedures very quickly and made sure he informed us via email of all information regarding the ...
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Apr 24,2013
Apr 24,2013
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I have recently moved into a flat on West End Lane, NW6. I can honestly say that Mark Durban has been a pleaure to deal without throught the entire process. Mark was very professional, friendly and helpful. He was efficient in dealing with our requests ...
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Apr 23,2013
Apr 23,2013
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Extremely hassle free experience. Help was always at hand when I needed it. Constantly in contact which led to an overwhelming feeling of assurance....
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Apr 23,2013
Apr 23,2013
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Our original agent, Oliver Lewis, has left mid-way through the process and our deal has passed to Robert. This, probably, partly explain the lack of the active agent's involvement in the process. We had to inform our buyer on the status of the chain, had ...
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Apr 22,2013
Apr 22,2013
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From the initial valuation until the final letting, the Paramount representatives were professional, friendly and helpful. The flat was let much sooner than expected, which is even better!...
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Apr 22,2013
Apr 22,2013
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I was introduced to Mark Durban from Paramount six months ago when I was looking for a place to rent. Not only did he find the perfect flat for me but he made sure all my requirements were met before I moved in and continued ...
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Apr 22,2013
Apr 22,2013
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Mark Durban and Paramount Properties have been excellent over the last few years and are highly recommended. When moving out of one property Mark recommended another which I have been in for the last three years. They are very quick, professional and efficient in all ...
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Apr 22,2013
Apr 22,2013
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We used to deal with another letting agent, which was utterly unprofessional and selected "any" tenants without the necessary checks just to get their fee. The tenants trashed the flat and it took a lot of time and money to put things right. To
Mark ...
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Apr 19,2013
Apr 19,2013
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Mark and Katrina were very helpful and organized throughout the whole process. A nice list of documents to provide by the prospective tenant was provided. Mark was always available to reply to my queries....
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Apr 19,2013
Apr 19,2013
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David is by far one of the best estate agents I've ever dealt with- and I used to be one myself! Professional, friendly, responsive and generally a really nice guy. From when I viewed the flat to its completion he's been always helpful and made ...
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Apr 19,2013
Apr 19,2013
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I was very pleased with the service at Paramount. I moved 6 times within 8 years in london and therefore I was dealing with a lot of different estate agents. Paramount was by far the best service I received compared to the others. I dealt with three ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
