88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Jun 26,2013
Jun 26,2013
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Dominic was professional, friendly and efficient. I enjoyed working with him. He also explained the process to me thoroughly. He interpreted my request well, as he showed me a property outside of the area I was originally looking in, which ended up being perfect for ...
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Jun 25,2013
Jun 25,2013
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I'm very happy with the service provided in helping me purchase a property, in particular agent Lionel Stoll who has acted in a highly professional manner throughout the entire process. He has proved to be informative, incredibly affable with no hard-sell or slick tactics, easily ...
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Jun 25,2013
Jun 25,2013
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Finding a decent and well-priced 1 bed flat in London can be tough for a young couple on a budget, but Paramount and Dominic were really helpful in showing us around, arranging a second viewing, and getting out of their way. Although we didn't end up ...
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Jun 24,2013
Jun 24,2013
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Overall, a very good service, jason and james were both dilligent and worked hard for the rental of my property. They were prompt and arranged all areas with minimal fuss....
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Jun 22,2013
Jun 22,2013
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Dealing with Paramount has been pleasant. We sold our property through Paramount and infect we are waiting to complete. Lionel Stoll was the sales negotiator who handled our sale process. He is an excellent agent and very helpful.. Lionel has been diligent with following up ...
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Jun 21,2013
Jun 21,2013
1
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We have just bought a property in West Hampstead and Lionel Stoll was the agent (at Paramount). Lionel has, throughout the process, acted efficiently, with great integrity and kindness. He has driven the process , liased with the sellers and the solicitors on both sides and ...
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Jun 18,2013
Jun 18,2013
1
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We were delighted with Paramount on several counts: firstly there was no sense of being rushed around a property on our viewings. Robert took us to see a number and was ready to fully engage with how each property might and might not work for ...
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Jun 14,2013
Jun 14,2013
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I recently enquired about receiving a new bed, as the old one had clearly been in the property for decades. I explained to Rebecca that I was unhappy with the divan (new mattresses had been provided before I moved in last year) as it was ...
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Jun 10,2013
Jun 10,2013
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I wanted to send a thank you to you for making everything run so smoothly, the whole move has been seemless from viwings, through to paperwork and finally the move. We'd also like to the guys who were at the flat yesterday morning when we ...
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Jun 10,2013
Jun 10,2013
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We are absolutely satisfied with the service provided by Paramount. James has been always very kind and professional. Our opinion is therefore completely positive....
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Jun 05,2013
Jun 05,2013
1
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My boyfriend and I were looking for a 1 bedroom flat in the West Hampstead area. We pop into Paramount at 7pm on a tuesday evening and Mark was so kind and efficient. He quickly selected the properties we might have been interested according to our ...
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Jun 05,2013
Jun 05,2013
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From the beginning Mark has been really helpful. He instantly knew what we wanted and could afford and based on this he showed us the flat we are going to be moving in soon. Also, Mark kept in touch throughout the process and was available ...
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Jun 04,2013
Jun 04,2013
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We viewed the property with Paramount and instantly fell in love with it, and dealt with Robert throughout the sales process. The lock out agreement that Paramount put in place is not something that we had come across before, and we were wary initially, but ...
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Jun 03,2013
Jun 03,2013
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I have used Paramount for over 20 years, acquiring, selling and most recently letting.
5 star service.
Always achieved excellent rental, superb tenants in very short time....
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Jun 03,2013
Jun 03,2013
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Danielle has recently taken over our account as Property Manager. We had a number of old outstanding issues with our flat (service charge in arrears, communication break-down with other Freeholders) and Danielle was quick to ensure that these issues were dealt with in a timely ...
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Jun 03,2013
Jun 03,2013
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Very friendly and professional people. They have been dealing with our personal situation with a positive attitude and without any prejudice, making it possible to make our dream to live in London come true....
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Jun 03,2013
Jun 03,2013
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Paramount and specifically the agent, Lionel Stoll provided a very professional service, whilst also being pleasant to work with. Lionel did a particularly good job at driving the sale forwards, as well as making sure all parties were talking as time effectively as possible.
Good ...
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May 31,2013
May 31,2013
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Paramount and Dominic Moyes were a pleasure to deal with in finding a property. Estate agents can be difficult to deal with at times but Dominic and Paramount were helpful and pleasant to deal with along every step of the way. Highly recommended....
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May 31,2013
May 31,2013
2
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Paramount have completely restored my faith in estate agents.
They came to our house and advised us as to whether to sell or rent our property.
We decided to sell and on their recommendation we had a show house and it sold that day. From ...
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May 31,2013
May 31,2013
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Lionel was responsible for marketing a flat near Kilburn and helped us quickly secure it under offer following our first viewing. Since then, he was happy to let us visit the flat several times as we needed to and really pushed the sale in the ...
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May 31, 2013
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Hi Nicola, I am sorry to hear of your experience with the solicitors. We will look into it further and thank you for taking the time to feed this back to us. ...
May 31,2013
May 31,2013
0
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Good service overall. Some delays at first due to original admin person leaving the company and us having to resubmit all of our reference details. Move went smoothly and we were provided with all relevant information and an e mail introduction to our landlord....
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May 30,2013
May 30,2013
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Very good service overall. Quick and precise responses to all inquiries. Made my entire flat search procedure easier and quicker....
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May 29,2013
May 29,2013
0
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Lionel was my initial contact at Paramount. We met when we were buying our flat 3 years ago and even though we didn't end up buying with Paramount ,he was such an honest man that he was our first point of call when we decided to ...
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May 28,2013
May 28,2013
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Paramount Properties have been a pleasure to deal with from start to finish. Robert dealt with us very patiently and with our best interests in mind. They clearly had the best interests of both the buyers (us) and the sellers in mind ¢â‚¬â€œ which is difficult ...
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May 26,2013
May 26,2013
0
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Robert and his team at paramount were exceptionally helpful throughout my whole selling process. The knowledge of the local market and comparable prices proved very useful in securing a sale, and their work with a whole range of prospective buyers, both easy and tricky, was ...
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May 24,2013
May 24,2013
0
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From start to finish of the process, I was always dealt with professionally. All issues with the property were dealt with on my behalf. I would be happy to use the services of Paramount again....
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May 16,2013
May 16,2013
0
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This agent Danielle Davy has been fantastic she has dealt with all my concerns or any problems I have had with upmost efficiency and her manner in which she has done so has been impeccable!
I will actually miss our pleasant phone conversations Dani has ...
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May 14,2013
May 14,2013
0
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It was an absolute pleasure dealing with James at Paramount. Within 4 working days he managed to put an offer to the landlord, do all references, move me in and arrange improvements to the house.
James was professional and communicated well at all stages. Would recommended ...
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May 04,2013
May 04,2013
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Very responsive to all communications, accommodating on two short notice viewings, organised with all documentation and requirements. Thorough on all follow ups with attention to detail. Deal done in five days from first contact to signature of agreement. Acted efficiently in both parties interests, landlord ...
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May 03,2013
May 03,2013
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Paramount Properties and Danielle in particular have been excellent in sorting out a multitude of problems in the otherwise lovely property we are renting. She has been prompt in replying to emails and arranging visits from maintenance staff who have also been efficient and professional. ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
